Udendørsområde

Anmeldelser af Martinique New York on Broadway, Curio Collection by Hilton

4 out of 5

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 654 af i alt 1083 anmeldelser" "
Bedømmelse på 8 − Udmærket. 254 af i alt 1083 anmeldelser" "
Bedømmelse på 6 − Okay. 92 af i alt 1083 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 1083 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 45 af i alt 1083 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

JOSE CARLOS GARCIA

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente todo
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Rachel, Tampa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

ximena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me encantó la ubicación y lo fácil que es moverte en metro , la estación está a 20 pasos
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Ximena, Martinica Nueva York en Broadway, Curio Collection by Hilton se complace en saber que le encantó la ubicación y la conveniencia de la cercana estación de metro. Nos alegra que hayas tenido una gran experiencia. ¡Gracias por compartir!

10/10 Fremragende

Pauline Claudette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will visit again this Hotel
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
Pauline, the team at Martinique New York on Broadway, Curio Collection by Hilton is thrilled to hear that the stay was enjoyable. We're looking forward to welcoming you back soon!

8/10 Udmærket

Francisca Catharina Johanna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Het hotel ligt zeer centraal en is modern ingericht met prachtige oude stijlkenmerken. Je krijgt vanuit de hotelkamer niets mee van het bruisende nachtleven, de bedden liggen heerlijk en het is stil. Het sanitair is nieuw en schoon, het personeel vriendelijk. De kamer was op de 14e etage, het raam was afgeplakt met folie en er was geen uitzicht, je keek tegen een muur aan. Geen ramp, we kwamen hier toch alleen maar om te slapen. Wel is het zo dat het hotel iedere kans aangrijpt om meer omzet te draaien. Dat begint al bij binnenkomst : je kamer is nog niet klaar maar voor $50 per dag kan je een iets grotere kamer krijgen die wel al klaar is. Je betaalt bovendien $40 per dag ‘daily food and beverage charge’, daarmee kan je in het hotel eten/drinken betalen. Voor een super basic ontbijtje voor 2 (1 x oats met banaan en honing, 1 x gegrilde grapefruit, 1 croissant en 2 cappuccino) betaal je in het restaurant $70 dus opmaken lukt wel. 😂 Dit deden we alleen de eerste ochtend, daarna hebben we alleen nog cappuccino’s to go in de koffiecorner gekocht van het tegoed. Maak je hier een dag geen gebruik van dan is je $40 gevlogen…je kan het tegoed namelijk niet meenemen naar de volgende dag. Bijzonder systeem. We hebben hoe dan ook een heerlijke week in New York gehad en kijk nu al weer uit naar een volgend bezoekje!
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 24. maj 2024
Francisca Catharina Johanna, bedankt voor het delen van je ervaring. Het is geweldig om te horen dat u heeft genoten van de centrale ligging, de inrichting van de kamer en het comfort. Het uitzicht vanuit sommige kamers voldoet misschien niet altijd aan de verwachtingen, maar we blijven zoeken naar manieren om de gastervaring te verbeteren.Wat de kosten betreft, stellen we uw feedback op prijs en zullen we bekijken hoe we de transparantie kunnen verbeteren.We zijn blij dat u een geweldige week in New York heeft gehad en kijken ernaar uit u weer te mogen verwelkomen in Martinique New York op Broadway, Curio Collection by Hilton!

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were fantastic!
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Heather,The team at Martinique New York on Broadway, Curio Collection by Hilton is delighted to hear the fantastic feedback! We're looking forward to welcoming you back.

8/10 Udmærket

Sanyo, fort worth

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is based off my experience. We arrived early before 4pm check in. Our room was not ready but was offer another room that was available at an extra charge per night. We declined and left our bags with concierge while we explored the city. Staff was nice and so was the gentlemen handling our bag. I appreciated the $40/ day credit we were allowed to use. The coffee place had great service and coffee. The food was sad. I ordered BEC sandwich and the eggs looked like they were cooked day prior and left to dry up and used for sandwich. It was gross. I grabbed fruit cup. How could anyone mess up on fruits? Well, it looked like old fruit from days prior that was left out and reused for breakfast. Coffee great. Food quality is very questionable. House keeping was great and nice. We tipped each day. On the day of departure, our flight was at 3pm so we decided to leave our bags with concierge again after check out while we grabbed breakfast. We tipped when we got our bags back. They even offered to call car service for us to airport but we found Lyft was more affordable.. on the airplane my husband couldn’t find his ear buds. The ones he left with concierge in backpack that was zipped up unexpose but sat on top zipped. It was there prior to check out and not there after seated on plane. That ruined my likeness of the hotel. So if one needs to leave their bags with concierge I would recommend locking your bags and not to leave anything valuable.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Sanyo,Thank you for sharing your detailed experience at Martinique New York on Broadway, Curio Collection by Hilton. We're glad to hear the team and the baggage service were accommodating, and that you enjoyed the coffee and the daily credit provided. We appreciate your feedback on the food quality and will certainly share this with the team for improvement. Your remarks about leaving bags securely noted due to concerns. We hope to have the chance to improve your experience in the future.Thank you for staying with us.

10/10 Fremragende

Lucas Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, staff is very helpful and friendly, enjoyed my stay
Overnattede 2 nætter i maj 2024
Svar fra Martinique on Broadway den 21. maj 2024
Thank you for your feedback!

10/10 Fremragende

Bill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Bill, it's great to hear you had a nice experience at Martinique New York on Broadway, Curio Collection by Hilton. Thank you for your positive feedback. The team looks forward to welcoming you back soon.

10/10 Fremragende

wendy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Beautiful lobby. Large rooms. Nice lighting in the bathroom. No fridge but got ice down the hall.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Wendy,Thank you for the kind review! Martinique New York on Broadway, Curio Collection by Hilton is delighted you enjoyed the location, lobby, room size, and bathroom lighting. We appreciate your feedback and will consider it as we make improvements.We're looking forward to your next visit!

10/10 Fremragende

Erica

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a beautiful hotel! Staff was awesome! Location was conveniently located to Times Square, The Empire State Building, lots of shopping and subway stations. Only issue is my stay wasn’t long enough but I’ll be back and I will most definitely stay again!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Thanks, Erica! It's outstanding your time at Martinique New York on Broadway, Curio Collection by Hilton was fantastic. We can't wait until your next visit!

6/10 Okay

Michael

Rejste med partner
Synes godt om: Service og personale
Unfortunately, the only thing about this property is that it is very central to a lot of things and that was our main goal while looking for a hotel. The hotel very clearly needs upgrades and I would not consider this a 4 star hotel by any means. We did not have any trouble with the staff, they were actually very nice. We were a little disappointed with the room. It felt run down and just not very clean. Paying what we paid to stay there, I would have expected a bit more.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Michael, thank you for your feedback. It's great to hear that the location met your needs and that our team members provided friendly service during your stay. Your comments regarding the room and the hotel's condition are noted. We strive to create a welcoming and comfortable environment for all our guests. Your feedback will help us improve.

2/10 Forfærdeligt

Evelina

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 20. maj 2024
We appreciate your feedback, Evelina.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Fremragende

Lilian

Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Thanks for the perfect rating, Lilian!We're pleased to hear that you have fully enjoyed your stay at Martinique New York on Broadway, Curio Collection by Hilton, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Fremragende

Hassan Singh

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 15. maj 2024
Hassan, it's delightful to know you had a positive experience at the Martinique New York on Broadway, Curio Collection by Hilton. Do come again for another memorable stay.

10/10 Fremragende

theresa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was hesitant about reservation due to some of reviews especially since 3 night stay. All staff/service /food (from coffee bar) were perfect. Yes, the resort fee is not worth it, but given location, guess it is not unusual
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Theresa, we are thrilled to hear that Martinique New York on Broadway, Curio Collection by Hilton exceeded your expectations, especially with our top-notch service and enjoyable dining options. We understand your viewpoint on the resort fee and appreciate this constructive feedback. Please note, the daily mandatory destination charge includes benefits such as premium guest internet access, a daily credit for food & beverage, bicycle rentals and more to enhance your stay. We're delighted to have hosted your 3-night stay and look forward to welcoming you back another time.

6/10 Okay

Daniela, Princeville

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was overall great with great location. We saw a show at Madison Square Garden and walked there within 5 min. Subway right next door which is very convenient. The gym is great. Lots of options and a Peloton bike, which I loved. Also the Peloton Studio is in walking distance. Another bonus! The only disappointment we had was that Expedia advertised the Hotel with a roof top, which is not true and not existing.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Daniela, it's delightful to know you enjoyed the strategic location of Martinique New York on Broadway and the fitness options available, including the popular Peloton bike. We're sorry that our hotel fell short of your expectations regarding the rooftop information. It's crucial that third-party sites properly represent our amenities and we will follow through on your feedback. Thank you for choosing us; we hope to welcome you back in the future.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a great hotel for a visit to NYC it’s on corner of Broadway and 32nd. 5 mins from Penn Station and right by a metro station. In corner of K-town. And just around corner from the Empire State. Room was very comfortable. Staff were pleasant. Decor very elegant. Good value for central Manhattan
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 13. maj 2024
Andrew, we're thrilled to hear that your stay at Martinique New York on Broadway, Curio Collection by Hilton was enjoyable. Our prestigious location truly places guests in the heart of New York City, and we're glad this convenience was valuable to you. Your recognition of our comfortable rooms and elegant decor is greatly appreciated. Moreover, we're pleased our team members left a positive impression. We value your feedback and look forward to welcoming you back on your next visit to central Manhattan.

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front Desk was so polite and helpful! I highly recommend Martinique Hotel! ☺️
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Mary, we're thrilled to know you had a wonderful experience at Martinique New York on Broadway, Curio Collection by Hilton. Our front desk team is indeed committed to providing excellent service. Thanks for your high recommendation - it truly is the best compliment! Come back soon for another delightful stay.

2/10 Forfærdeligt

Yuxiang

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Didn’t say deposit until checking in, ridiculous amount depends on how many nights u are living and cannot refund the deposit even if you don’t use it for ordering food from the hotel
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 14. maj 2024
Yuxiang, it's regrettable to hear that you were surprised by our deposit policy. It's crucial for us to be transparent about all costs associated with a stay at our establishment. Rest assured, unused deposits are normally refunded, and we're sorry if this was not clearly communicated. Thank you for taking the time to share your feedback. We are always working on improving our guest experience.

4/10 Dårligt

Helen

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I never write any Expedia reviews but our stay was despicable. Our initial room that we were assigned had a TON of bugs on the bathroom shower crack on the floor. We immediately went downstairs to the front desk to ask if we could get a new room. Unfortunately, same thing happened. There were still bugs coming out of the shower cracks on the floor. We went downstairs for a third time and the manager did not even apologize. She was able to get someone to check a third new room for us. Third times the charm. Fortunately, after switching to the third room, we did not see anymore bugs. Also, the hotel elevators were a little slow and there are people waiting for the elevators together. We also heard random ringtones of what resembles an icecream truck late at night for short periods of time each day we were in the hotel. Overall, I expected better as this was claimed to be a "4-star hotel." Other than the convenient location, we will NOT be back.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Helen, your experience certainly does not reflect the standard of quality we aim to uphold, and we regret any discomfort you may have encountered. Your concerns regarding unexpected visitors in your room have been heard and are taken very seriously. We assure you that the cleanliness and hygiene of our guest rooms is our top priority.Regarding the elevator and noise issues, we appreciate your feedback as it allows us to continually enhance our guest experience. It is important to us that your stay is as relaxing and comfortable as possible, and we’re sorry this wasn't your experience.While we realize your recent experience was disappointing, we trust there might be an opportunity to welcome you back in the future to show you the true Curio Collection by Hilton hospitality.

10/10 Fremragende

Elizabeth, Montgomery

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 12. maj 2024
Elizabeth, thank you for awarding the Martinique New York on Broadway, Curio Collection by Hilton a top score. We're thrilled to hear your experience met your expectations and we trust it made your stay in New York memorable. Our team takes pride in delivering outstanding service and it's uplifting to hear we have succeeded. We're anticipating your return for another great experience.

10/10 Fremragende

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location. Excellent service.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 8. maj 2024
Jennifer, we're delighted to hear that you appreciated Martinique New York on Broadway, Curio Collection by Hilton's prime location and top-notch service. It's wonderful to see that your experience with us was a rewarding one. Should your travels bring you back to the area, we anticipate the pleasure of welcoming you again.

10/10 Fremragende

Miguel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is very nice and clean !!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Miguel, it's wonderful to hear that you enjoyed the immaculate condition of the Martinique New York on Broadway, Curio Collection by Hilton. Cleanliness is key to a great stay and we're thrilled we met your expectations. We look forward to your next visit!

10/10 Fremragende

ALEXANDER, Miami

Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 7. maj 2024
Thank you for sharing your perfect rating with us, Alexander!It's wonderful to see how much you appreciated your time at Martinique New York on Broadway, Curio Collection by Hilton! We want everyone to feel right at home at Martinique New York on Broadway, Curio Collection by Hilton. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Udmærket

Amanda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Location is great, rooms are small and the service leaves a lot to be desired
Overnattede 2 nætter i april 2024

10/10 Fremragende

Bianka

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, spacious rooms and awesome food and shopping options all around! The hotel is surrounded by the best of Korea Town. Amazing boba across the street, yummy coffee right next door, and endless food options on the block.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Bianka, it's delightful to know you found Martinique New York on Broadway, Curio Collection by Hilton's location ideal and the surroundings bustling with fantastic culinary and shopping offerings. We are pleased that the room offered ample space for you and that the vibrant Korea Town neighborhood elevated your experience. We eagerly anticipate your future visits.

10/10 Fremragende

Shari

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 5. maj 2024
Shari, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Martinique New York on Broadway, Curio Collection by Hilton!

4/10 Dårligt

Andrea

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
la posizione è ottima. appena arrivati il 25 aprile alle 16 circa al check ci viene comunicato da un giovane addetto non gentile che siamo obbligati a spendere 40$ al giorno presso di loro altrimenti verranno comunque detratti dalla cauzione di ben 375$ imposta all’arrivo. in sostanza la camera non costa il prezzo pagato ma 40 dollari in più al giorno; alle mie lamentale mi è stato detto che avremmo goduto di servizi quali Wi-Fi o concierge ., se non hai soldi per pagare resti per strada a dormire!. la camera è minuscola per quattro senza nemmeno un armadio in grado contenere vestiti per una sola persona! risultato che sei obbligato a lasciare i vestiti in valigia e non puoi nemmeno camminare in camera. il bagno è imbarazzante per quanto piccolo, .la colazione è mediocre e non è compreso nemmeno un espresso o un cappuccino (se li vuoi paghi 6$), non c’è una sala ma si deve andare nel ristorante collegato e ci sono attese lunghissime (20 minuti per una cioccolata calda per i miei bambini). i servizi sono scadenti camerieri scortesi (al contrario di quando vai a cena). ho chiesto un adattatore per caricare iphone 15 ma nel nostro meraviglioso (!!) Hilton mi hanno invitato ad andare a compramelo fuori. un giorno (il 28) abbiamo trovato al nostro rientro alle ore 19 la camera sporca con la scusa che avevamo lasciato i pigiami sul letto. la reception molto scortese (il solito giovane che che ci aveva accolto il 25 alle ore 16) mi ha invitato a “rilassarmi” alle mie proteste.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Andrea, siamo sinceramente dispiaciuti di apprendere della tua esperienza non proprio soddisfacente. Sembra che le questioni legate alla tassa di destinazione obbligatoria abbiano causato confusione: includevano servizi come l'accesso premium a Internet e i servizi di portineria. Ci scusiamo per eventuali disguidi durante il check-in. Comprendiamo che la tua camera e lo spazio fornito non erano adeguati e riconosciamo l'importanza del comfort, soprattutto durante un viaggio con la famiglia. Inoltre, i membri del nostro team dovrebbero sempre mirare a essere efficienti e cortesi e ci scusiamo se ciò non è avvenuto durante la vostra visita. I problemi con il servizio di colazione e il conseguente tempo di attesa da te segnalato non riflettono il servizio che cerchiamo di fornire. Siamo inoltre spiacenti per l'errata comunicazione relativa all'adattatore e per la risposta alla tua domanda che non è stata gestita correttamente. Affronteremo questo problema come una questione importante e ti ringraziamo per averci avvisato. Apprezziamo che tu abbia condiviso il tuo feedback, ci aiuta a lottare per un miglioramento continuo.

8/10 Udmærket

GODWIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Access to lots of places
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Godwin, it's wonderful to hear of your appreciation for Martinique New York on Broadway, Curio Collection by Hilton's prime location, providing easy reach to many attractions. Your feedback is valued and we're thrilled to have been your chosen stay. We look forward to your next visit.

8/10 Udmærket

Dianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Dianne, thank you for choosing Martinique New York on Broadway, Curio Collection by Hilton. We appreciate your positive rating. We hope to have the pleasure of welcoming you back for another stay soon.

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location great for Empire State Building
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Mark, we're pleased to hear that the location of Martinique New York on Broadway, Curio Collection by Hilton suited your preferences, bringing the glitz of the Empire State Building within easy reach. Thank you for sharing your positive feedback. We hope to welcome you back in the near future.

8/10 Udmærket

Tonino

Overnattede 7 nætter i april 2024
Svar fra Customer Service den 19. maj 2024
Thanks for the 4/5 rating, Tonino!We're happy you had such a lovely stay at Martinique New York on Broadway, Curio Collection by Hilton! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Fremragende

Jeffrey, Watertown

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always some construction going on.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Jeffrey, we acknowledge your observation about ongoing construction activities. Such projects are part of our regular efforts to enhance our guest experience at Martinique New York on Broadway, Curio Collection by Hilton, while causing as minimal disruption as possible. We appreciate your patience and understanding during this process.

8/10 Udmærket

Genie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for sharing your thoughts with us, Genie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Martinique New York on Broadway, Curio Collection by Hilton. Thank you and have a lovely day!

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We LOVED Martnique! Our room was adorable, clean and comfortable. The location is great. And the best part was the staff--they were amazing. The door man, Jose, greeted us on our first day there and set the tone for us to have a fantastic trip. He was so nice and helpful, and he gave us great ideas for what to do in the city while we were there. We'll always stay at Martinique when we're in town.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 25. apr. 2024
Rebecca, your high praise for Martinique New York on Broadway, Curio Collection by Hilton is truly appreciated. We're delighted you found our rooms charming, immaculate and cozy. We're also thrilled that Jose, as well as our other team members, were able to make your stay memorable with their friendly assistance. We look forward to being your preferred choice for accommodations whenever you're in town.

2/10 Forfærdeligt

Jonid

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room was too way small. For sure was for one person as the bed was twin! Very very noisy hotel! They vacuum the carpet @ 5 pm for 30 min! They woke up me again in early morning on sunday vacuuming carpet again! Overall very bad experience for an very expensive hotel.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Jonid, we're sorry to hear that your experience did not meet your expectations. On your concern about room size and noise level, we'll ensure your feedback is taken into consideration and used to reassess our cleaning schedule as we know how important restful sleep is. We understand that our prices may be higher compared to other hotels, and this comes with an assurance of quality room service and other amenities. We hope to have the opportunity to better serve you in the future.

8/10 Udmærket

chiahui

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 24. apr. 2024
Chiahui, it's stimulating to see a positive rating for your stay at Martinique New York on Broadway, Curio Collection by Hilton. The team members always strive to provide an exceptional experience for valued guests like you. Your feedback is much appreciated, and we hope to have the opportunity to welcome you back soon.

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is right on the subway system and Herald Square, and around the block from Empire State Building. Very good Koreatown restaurants nearby!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Paul, the Martinique New York on Broadway, Curio Collection by Hilton thanks you for taking the time to share your experience. We're thrilled to hear our prime location made for an enjoyable visit, providing convenient access to transportation and notable landmarks. Isn't it wonderful to have good Koreatown restaurants just a stone's throw away? Your feedback is appreciated and we hope to welcome you back soon.

6/10 Okay

Soojin

Rejste med familie
Synes godt om: Faciliteter
It has great location for travel and close to Korean town. The necessary things are well equipped, and I didn't feel any discomfort during my stay. However, there is too much dust in the room, and it charges an additional $40 per day without prior notice. I think guests should be able to know the additional amount when making a reservation.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Soojin, thank you for sharing your thoughts and appreciating our convenient location. It's heartening to hear that you appreciated our amenities and the seamless experience provided during your stay. Your comments about the room cleanliness have been noted and will be shared with our housekeeping team for improvement.Regarding the unexpected additional charges, we would want to clarify that there is a 40 Daily Mandatory Destination charge which includes premium internet access, daily food & beverage credit, and other benefits, as part of your reservation. We understand how important clear communication is and will work towards making this information more accessible at the time of booking in the future. Thank you for choosing our property for your stay.

8/10 Udmærket

Erick Juan Manuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo excelente, excepto el manager del restaurante, muy grosero y lejos de tener una mala actitud, nunca lo vi hacer otra cosa. A mi esposa y a mi en 3 ocasiones no nos saludo solo nos pidió dayos, nunca se aseguro del servicio ni pregunto sobre mi estancia, muy mal, hace que todo lo bueno del hotel se olvide
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 19. apr. 2024
Erick, es fantástico saber que disfrutó de la mayoría de los aspectos de su estadía en Martinique New York on Broadway, Curio Collection by Hilton. Sin embargo, lamentamos enterarnos de las interacciones poco satisfactorias en nuestro restaurante. Sus comentarios son esenciales para ayudarnos a mejorar y le agradecemos que se tome el tiempo para compartir su experiencia. Le aseguramos que esto no es indicativo de nuestra hospitalidad habitual y sin duda abordaremos sus puntos con los miembros de nuestro equipo. Esperamos tener la oportunidad de brindarle una mejor experiencia en futuras visitas.

10/10 Fremragende

GUSTAVO, Davenport

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 9. maj 2024
Gustavo, it's great to see your perfect rating for your stay at Martinique New York on Broadway, Curio Collection by Hilton. It indicates that we met your expectations, and for that, we're delighted. We strive to provide a memorable experience for all our valued guests and we are glad that was the case for you. We hope to have the pleasure of welcoming you back again in the near future.

4/10 Dårligt

Alex

Synes godt om: Rengøring
Synes ikke om: Service og personale
Attention bien vérifiez les notes en partant Ils essayent de facturer double ou des extras inexistants
Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. apr. 2024
Alex, mes sincères excuses pour tout malentendu concernant le processus de facturation. Garantir la clarté des accusations est de la plus haute importance pour nous. S'il y a eu confusion, c'est certainement regrettable. Nous sommes certainement à l’écoute de vos préoccupations et nous travaillerons à améliorer ces domaines. Nous nous efforçons toujours de fournir un excellent service, des valeurs et une transparence à nos précieux clients. Nous espérons sincèrement que nous aurons l'occasion de nous rattraper lors d'une prochaine visite.

2/10 Forfærdeligt

Kristinn

Overnattede 1 nat i april 2024
Svar fra Customer Service den 5. maj 2024
We appreciate you taking the time to share your feedback, Kristinn.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4/10 Dårligt

jenn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place was nice and a great location, but they surprise you with a $47/night extra fee that's "mandatory." This is on top of all the other fees that are charged prior to your arrival. This "surprise" should be included before I commit to staying.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Jenn, it's regrettable to hear there were discrepancies regarding our fees. We aim to be forthright about our pricing policy. On bookings taking place after April 9th, 2024, a 40 daily mandatory destination charge is in place which includes various benefits including a daily 15 food and beverage credit, premium guest internet access, and other amenities. We try our best to be transparent and do notify this to our guests prior to their booking. We trust this explains the charge and will ensure continued improvements in clarification for our guests.

4/10 Dårligt

Fadi

Overpriced and rundown
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 13. apr. 2024
Fadi, it's regrettable to hear that your recent stay didn't meet your expectations. Please be assured measures are continually taken to maintain the venue in a well-kept condition. We value your feedback and the insights provided will guide our continuous enhancement efforts. We hope for another opportunity to provide a more satisfying experience in the future.

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel in a fantastic location. Super easy to get around the city or wherever else you need to be. Staff were exceptional. Only drawback are slow elevators and when one went down, there were long waits to get into one.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 13. apr. 2024
David, it's pleasant to hear that Martinique New York on Broadway, Curio Collection by Hilton's prime location made navigating the city a breeze for you and that our team members significantly enhanced your stay. We regret the minor inconveniences caused by the elevator speed and occasional delays. We eagerly continue to refine our services for optimal guest satisfaction. We hope to welcome you back soon for another positive experience.

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great position
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 12. apr. 2024
John, thank you for acknowledging the great location of Martinique New York on Broadway, Curio Collection by Hilton. It is indeed an advantage for our guests, enabling easy access to many NYC attractions. We're glad you found it beneficial and we look forward to welcoming you again.

10/10 Fremragende

Ingrid

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super hotel fijn personeel en mooi op loopafstand.
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 12. apr. 2024
Ingrid, we zijn blij dat je zo'n uitstekend verblijf bij ons hebt gehad in Martinique New York op Broadway, Curio Collection by Hilton. Het is mooi om te horen hoeveel u de locatie van ons hotel en onze attente teamleden heeft gewaardeerd. We kijken reikhalzend uit naar uw volgende bezoek bij ons voor nog een geweldige ervaring.

10/10 Fremragende

Mario

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, pleasant and clean room. Staff is courteous. Easy walking to subway, shopping and nice restaurants.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. apr. 2024
Mario, we're thrilled to hear your stay at Martinique New York on Broadway, Curio Collection by Hilton was enjoyable. It's encouraging to know that the easy access to transportation, shopping locations, and dining establishments helped enhance your experience. We're glad our team members showed courtesy and you appreciated the cleanliness of your room. We look forward to welcoming you back on your next visit to New York.