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Anmeldelser af Hilton Garden Inn New York/Times Square Central

3 out of 5
Hilton Garden Inn New York/Times Square Central
136 West 42nd Street, New York, NY

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 906 af i alt 1823 anmeldelser" "
Bedømmelse på 8 − Udmærket. 457 af i alt 1823 anmeldelser" "
Bedømmelse på 6 − Okay. 204 af i alt 1823 anmeldelser" "
Bedømmelse på 4 − Dårligt. 123 af i alt 1823 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 133 af i alt 1823 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2023
Svar fra Customer Service den 11. nov. 2023
Thomas, it's wonderful to see your positive rating for Hilton Garden Inn New York/Times Square Central. We're glad you enjoyed your stay and we thank you for taking the time to share your feedback. Looking forward to welcoming you back in the near future. Safe travels!Tennile BoydGeneral Manager

4/10 Dårligt

Mette

Rejste med familie
Synes ikke om: Service og personale, værelsets komfort
Skuffende.
Det eneste positive jeg har at sige, er at vi fik lov til tidligere tjek ind, og hotel opbevarede baggage efterfølgende dag efter tjek-ud. Vi manglede håndklæder og spurgte efter ekstra tæppe, som rengøring ikke kunne hjælpe med. Brandalarmen gik efter vi var faldet i søvn, efterfulgt af at det var en fejl over højtalerne. Men så kom der 5-6 brandbiler for fulde sirener. Da der endelig kom ro på situationen, og angsten hos familien, faldt vi i søvn. Igen kl 9 næste morgen, blev vi vækket af højtalerne som sagde at brandalarmen ikke var ægte. Elendig søvn. Mødte minimal forståelse ved receptionen næste dag. Dog fjernede de et service-fee på 25 dollars, som jeg ikke var klar over vi skulle betale, og vi fik en ekstra time til at tjekke ud. Havde anmodet om værelse med udsigt til city i forvejen. Fik værelse på 28 sal, men ikke cityview, og lige op ad ismaskinen. Værelser er ikke lydisolerede, og trafik-støj går lige igennem vinduerne. Alt i alt en skuffende oplevelse.
Overnattede 1 nat i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Mette, det er ærgerligt at høre, at din oplevelse ikke levede op til dine forventninger, på trods af tidlig indtjekning og bagageopbevaring. Vi beklager, at du har oplevet problemer lige fra mangel på ønskede faciliteter til ulejligheden forårsaget af brandalarmen. Vi er også kede af at høre om dit værelses placering og støj udefra, som forstyrrede din søvn. Du burde have oplevet en bedre service fra vores team i receptionen, og vi vil helt sikkert tage din feedback i betragtning, da vi stræber efter løbende forbedringer. Dine kommentarer om værelsesudsigt og lydisolering er noteret og vil blive brugt til fremtidige forbedringer.Tennile BoydGeneral Manager

8/10 Udmærket

Thomas

Overnattede 3 nætter i oktober 2023
Svar fra Customer Service den 23. okt. 2023
Thomas, it's great to hear that your experience at Hilton Garden Inn New York/Times Square Central was pleasing. Your feedback is of utmost value and we appreciate your time in providing it. We're looking forward to the opportunity to host you again in the future.Tennile BoydGeneral Manager

6/10 Okay

Cristina

Synes godt om: Rengøring
Der var for meget larm på værelset efter håndværkere - boring tidlig morgen og hele dagen lang. Dette blev vi ikke informeret om og det gav mange gener
Overnattede 3 nætter i oktober 2023
Svar fra Customer Service den 12. okt. 2023
Cristina, tak for din feedback. Vi er kede af at høre, at støjforstyrrelser hindrede dit ophold. Vær venlig at vide, at gæsternes komfort er vores prioritet, og vi stræber efter at give problemfrie oplevelser. Det er ærgerligt, at vi ved denne lejlighed ikke levede op til dine forventninger. Fremover vil vi arbejde ihærdigt på at reducere eventuelle forstyrrelser. Vi sætter pris på din forståelse og håber på en chance for at gøre dit næste ophold mere behageligt.Tennile BoydGeneral Manager

10/10 Fremragende

Frederikke

Overnattede 8 nætter i november 2021

8/10 Udmærket

Amanda

Rejste med familie
Synes godt om: Rengøring, service og personale
We had a good time.
Overnattede 4 nætter i maj 2024
Svar fra Lee Y. den 25. maj 2024
Thank you for your feedback!

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We will be staying here again … loved the service!😀
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 24. maj 2024
Chris, thank you for sharing your wonderful experience at Hilton Garden Inn New York/Times Square Central. Our team is thrilled that you loved the service, and we're looking forward to welcoming you back for another great stay!Tennile BoydGeneral Manager

8/10 Udmærket

Lourdes

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in check out process. Friendly staff and convenient to broadway shows. We loved our view of Times Square.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Lourdes, thank you for sharing your experience at the Hilton Garden Inn New York/Times Square Central. It's wonderful to hear that you enjoyed the efficient check-in/check-out process, found our team members friendly, and appreciated the convenient location. We're delighted you loved the view of Times Square. We're looking forward to welcoming you back soon!Tennile BoydGeneral Manager

10/10 Fremragende

Lorena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had no cold water for 2 days the tech came out first time and attempted to fix it worked for hours than the same problem continued we were than moved to another room the moving process is a headache after all we were already settled in our first room but our transfer was successful the street view in the second room made it up for it we actually got to see the new year ball from our restroom window we will consider staying here again in the future as long as they accommodate the street view if possible again. I didn’t get staff name but they were all great. The Latin gentleman night bartender who served us n the night manager in the restaurant white tall man were great to us. We will consider coming back if they accommodate a street view if available overall we had a great experience
Overnattede 6 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
Lorena, thank you for sharing your experience at the Hilton Garden Inn New York/Times Square Central. We're pleased to hear that you enjoyed the street view from your second room and that it enhanced your stay. It's wonderful to know that our team members, including the night bartender and manager, provided excellent service. We hope to welcome you back for another great stay, and we will do our best to accommodate your request for a street view room.Tennile BoydGeneral Manager

10/10 Fremragende

Vasiliki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super clean Super organized
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Vasiliki, the team at Hilton Garden Inn New York/Times Square Central is thrilled to hear you found everything super clean and organized. We're looking forward to welcoming you back soon!Tennile BoydGeneral Manager

8/10 Udmærket

Malou

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is good,accessible to all.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Malou, thank you for sharing your experience. The team at Hilton Garden Inn New York/Times Square Central is delighted you found the location convenient for your needs. We look forward to welcoming you back.Tennile BoydGeneral Manager

8/10 Udmærket

Fabrice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Thank you, Fabrice, for sharing your experience at the Hilton Garden Inn New York/Times Square Central. We're pleased to know you enjoyed your stay and hope to welcome you back during your next visit to New York!Tennile BoydGeneral Manager

8/10 Udmærket

Tobias

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Tobias, thank you for taking the time to share your feedback. The team at Hilton Garden Inn New York/Times Square Central is glad you had a positive experience. We're looking forward to welcoming you back on your next visit.Tennile BoydGeneral Manager

10/10 Fremragende

Maureen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for a show or Times Square room quiet.
Overnattede 1 nat i maj 2024
Svar fra Lee Y. den 21. maj 2024
Thanks for your feedback.

10/10 Fremragende

Yasmeiry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Yasmeiry, thank you for taking the time to share your experience at Hilton Garden Inn New York/Times Square Central. We're delighted that everything met your expectations. We hope to welcome you back soon!Tennile BoydGeneral Manager

6/10 Okay

Bernita

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had a nice stay - great location, safe, with a smooth check in/out. I was however charged a larger ‘resort fee’ than I was quoted by Expedia - they charged $40 per day v. the $50 total I was quoted. Disappointed!!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Bernita,Thank you for sharing your experience. It’s great to hear you enjoyed the location and had a smooth check-in and check-out. We understand your concerns regarding the discrepancy in the resort fee and appreciate your feedback.Tennile BoydGeneral Manager

8/10 Udmærket

Yukiko

Rejste i en gruppe
Synes godt om: Rengøring
便利が良い場所だった。ただ夜明けに火災警報ベルが誤作動した時はホテルから何も説明がなく、不安になった。
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
ゆきこさんご意見ありがとうございます。立地が便利だとお感じいただけてうれしく思います。早朝のアラームに関するご懸念と、それが引き起こした不便について、私たちは理解しています。お客様のご意見は重要であり、次回ヒルトン ガーデン イン ニューヨーク/タイムズ スクエア セントラルにご宿泊いただく際には、より快適な体験をご提供できるよう努めてまいります。今後ともよろしくお願い申し上げます。Tennile BoydGeneral Manager

8/10 Udmærket

Yuko

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The shower s design is not good.
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Yuko, thank you for sharing your feedback. The design of the shower is certainly something we are continuously looking to improve. We aim to offer a comfortable and enjoyable experience and your input helps us in that regard. We hope to have the opportunity to welcome you back to Hilton Garden Inn New York/Times Square Central soon.Tennile BoydGeneral Manager

8/10 Udmærket

Oliver

Rejste med partner
Synes godt om: Service og personale
Das Zimmer (1103) war ok, nicht mehr, nicht weniger. Das Zimmer war relativ klein mit wenig Möglichkeiten etwas abzulegen oder z.B. eine Jacke aufzuhängen. Störend waren insb. die lauten Geräusche der Türen bedingt durch vermutlich zu stramm eingestellte Türschließer sowie eine Entlüftung/Klimaanlage o.dgl. die außen neben dem Fenster hängt und 24/7 präsent war. Ansonsten, sehr zentral, Times Square direkt im die Ecke, mehrere U-Bahnstation direkt um die Ecke, Einkaufen usw., als da.
Overnattede 8 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Oliver, vielen Dank, dass Sie uns Ihre Meinung mitgeteilt haben. Wir freuen uns, dass Ihnen die zentrale Lage und die Nähe zum Times Square gefallen haben. Wir werden sicherstellen, dass unser Team Ihr Feedback zur Zimmeraufteilung und zum Außenlärm zur Kenntnis nimmt. Wir hoffen, dass Sie insgesamt einen angenehmen Aufenthalt hatten und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Tennile BoydGeneral Manager

8/10 Udmærket

Agustín

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
good location
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Agustín, thank you for your review. Hilton Garden Inn New York/Times Square Central is pleased that you enjoyed our location. We hope to welcome you back soon.Tennile BoydGeneral Manager

10/10 Fremragende

Jaime

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great view of Times Square from my room. Loved how close it was to everything.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Jaime, thank you for taking the time to share your experience at Hilton Garden Inn New York/Times Square Central. It's wonderful to hear that you enjoyed the view and the convenient location. We're looking forward to welcoming you back on your next visit!Tennile BoydGeneral Manager

8/10 Udmærket

LISA

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean spacious room! Close to 7th Avenue!!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Lisa, thank you for taking the time to share your experience at Hilton Garden Inn New York/Times Square Central. We are pleased to hear you enjoyed the clean, spacious room and our convenient location near 7th Avenue. We look forward to welcoming you back in the future!Tennile BoydGeneral Manager

2/10 Forfærdeligt

Gaetan Munoz

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Plus de 230$ de frais nous ont été retenus en fin de séjour, alors que nous avons déjà payé plus de 1900$ la réservation pour 7jours. De qui se moque t-on ?
Overnattede 7 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Gaétan Munoz,Merci d'avoir porté vos préoccupations à notre attention. Nous encourageons les clients à consulter leurs détails de facturation finaux et à contacter directement notre équipe de direction en cas de divergence. Nous espérons résoudre ce problème pour vous.Tennile BoydGeneral Manager

10/10 Fremragende

Rochelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Even though are room was tiny but it was new york it still was great. Very quiet and cleaned daily. The staff were all so friendly
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Rochelle, thank you for your delightful review of Hilton Garden Inn New York/Times Square Central. Although New York rooms can often feel compact, it is wonderful to hear that your stay was excellent. Our team members are always thrilled to make your experience pleasant. We're looking forward to welcoming you back!Tennile BoydGeneral Manager

6/10 Okay

kayleigh

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. maj 2024
Kayleigh, thank you for taking the time to rate your stay. Your feedback is appreciated, and our team constantly strives to enhance our services. We hope to have the opportunity to welcome you back in the future to provide you with an even better experience.Tennile BoydGeneral Manager

4/10 Dårligt

Ruth Mary

Synes godt om: Service og personale
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Ruth, thank you for your feedback. Your experience is important to our team and will help improve future stays. We hope you will give us another opportunity to exceed your expectations.Tennile BoydGeneral Manager

10/10 Fremragende

Donghyun

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and recently renovated
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 14. maj 2024
Donghyun, thank you for your feedback. We're thrilled to hear that you appreciated the cleanliness and updated appearance of Hilton Garden Inn New York/Times Square Central. We strive for our accommodations to exceed the expectations of our guests, and we're pleased to know we met this mark with you. We hope to have the opportunity to welcome you back soon.Tennile BoydGeneral Manager

10/10 Fremragende

R Seleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location of this hotel is well worth the price! And the room was impeccably clean! Will definitely stay here again the next time we visit NYC!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
R, it's wonderful to hear that you appreciated the prime location and pristine conditions of the Hilton Garden Inn New York/Times Square Central. We genuinely appreciate your feedback and are delighted that you're planning on staying with us again during your next visit to NYC!Tennile BoydGeneral Manager

8/10 Udmærket

Sheila, West Grove

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Could see the Times Square New Year’s Eve ball from my room’s window. Terrific location close to Penn Station and not far from La Guardia airport. Served free Starbucks coffee in the lobby.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Sheila, it's fantastic to read you appreciated the unique viewpoint of the New Year's Eve ball from your room at Hilton Garden Inn New York/Times Square Central. We're glad our advantageous location and proximity to key transport hubs was beneficial for your travel. Our complimentary Starbucks coffee is indeed a popular treat for guests! Looking forward to your return visit in the future.Tennile BoydGeneral Manager

10/10 Fremragende

Phillip Dwayne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Centrally Located
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 10. maj 2024
Hello Phillip,Thank you for highlighting the excellent location of Hilton Garden Inn New York/Times Square Central. It's wonderful that our central positioning left a positive impression on you. We hope to serve you again in the future.Tennile BoydGeneral Manager

2/10 Forfærdeligt

Will, McAllen

Synes ikke om: Service og personale, faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 9. maj 2024
Will, your review gives us the opportunity to understand where improvements are needed. We regret to learn that your experience did not meet your expectations. Rest assured, our team will take your feedback to heart and strive to enhance our guests' experiences moving forward.Tennile BoydGeneral Manager

10/10 Fremragende

Ivonne

Overnattede 3 nætter i april 2024

8/10 Udmærket

Kanaan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Kanaan, thank you for choosing Hilton Garden Inn New York/Times Square Central and rating your experience. We appreciate your feedback, as it helps us continue to strive towards excellence. We hope we'll have the privilege of welcoming you back in the near future.Tennile BoydGeneral Manager

10/10 Fremragende

Deborah

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Deborah, thank you for your perfect rating of Hilton Garden Inn New York/Times Square Central. We're thrilled to know you had a wonderful stay. We're looking forward to welcoming you back the next time you're in New York!Tennile BoydGeneral Manager

6/10 Okay

Allison

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 7. maj 2024
Allison, thank you for your time in leaving a rating. It seems your stay didn't meet expectations, and we'd appreciate the opportunity to hear more about your experience to better serve you in the future. Looking forward to welcoming you back and providing you with a better experience.Tennile BoydGeneral Manager

8/10 Udmærket

Adam

Synes godt om: Rengøring, service og personale
Nice to be located between Times Square and Bryant Park
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 5. maj 2024
Adam, thank you for sharing your feedback. At Hilton Garden Inn New York/Times Square Central, we pride ourselves on our prime location that provides quick and easy access to various city highlights. We're thrilled you appreciated the convenience. We hope to welcome you again in the future.Tennile BoydGeneral Manager

8/10 Udmærket

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was clean and quiet. Decent size for New York. Walk to everything around Times Square. Hotel lobby is too tiny and needs to be reconfigured.
Overnattede 1 nat i april 2024
Svar fra Lee Y. den 5. maj 2024
Thank you for your feedback! We hope you enjoyed your stay.

10/10 Fremragende

deborah, Bonifay

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderfull helpful staff!Tidy comfy rooms!
Overnattede 4 nætter i april 2024
Svar fra Lee Y. den 5. maj 2024
Thank you for your feedback! We hope you enjoyed your stay.

6/10 Okay

Raymond

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Was a decent stay
Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Raymond, thank you for your feedback. It's reassuring to hear that your stay was satisfactory. However, we always aim for more than 'decent'. We trust your next visit will exceed expectations.Tennile BoydGeneral Manager

10/10 Fremragende

MARIA

Synes godt om: Rengøring, service og personale, faciliteter
Great place
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Maria, we're thrilled to hear that you found the Hilton Garden Inn New York/Times Square Central to be a great place. Thank you for sharing your positive feedback. We're looking forward to welcoming you back in the future.Tennile BoydGeneral Manager

6/10 Okay

coby

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 19. maj 2024
Coby, thank you for taking the time to leave a review. Your feedback is valuable to us. Should you have any additional comments or suggestions, we would love to hear more about your experience.Tennile BoydGeneral Manager

10/10 Fremragende

Al

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
room
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Al, we appreciate your feedback regarding your stay at Hilton Garden Inn New York/Times Square Central. We look forward to having the opportunity to serve you again in the future.Tennile BoydGeneral Manager

10/10 Fremragende

Joyce

Overnattede 7 nætter i april 2024
Svar fra Customer Service den 17. maj 2024
Joyce, thank you for your excellent rating. The team at Hilton Garden Inn New York/Times Square Central is thrilled to see your positive feedback. We're looking forward to welcoming you back!Tennile BoydGeneral Manager

4/10 Dårligt

YUJIRO

Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. maj 2024
Yujiro, thank you for sharing your rating with us. We're sorry to hear that your experience did not meet your expectations. Our team is constantly striving to improve and will take your feedback into consideration. We hope you might consider giving us another opportunity in the future.Tennile BoydGeneral Manager

10/10 Fremragende

Andira

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, easy walking to all tourist sites.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Andira, it's a delight to know that you enjoyed the prime location of Hilton Garden Inn New York/Times Square Central. Thank you for your positive comments about the access to all tourist sites and we're looking forward to welcoming you back for another wonderful stay in the heart of New York.Tennile BoydGeneral Manager

8/10 Udmærket

Kimberly, Tallahassee

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location was very convenient. We requested the quietest room as possible and they delivered. Only complaints were that the cold sink water was actually hot/the shower temperature was inconsistent and the queen beds were more like full size beds. However, I would stay again based on location.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Kimberly, thank you for sharing your experience at Hilton Garden Inn New York/Times Square Central. We are glad that you found our location convenient and appreciated our attempt to cater to your request for a quiet room. Your feedback about the bathroom water temperature and bed size is noted and assuredly, will be considered by our team members as we continuously work to improve our offerings. Your willingness to stay with us again is highly appreciated and we're looking forward to hosting you in the future.Tennile BoydGeneral Manager

6/10 Okay

Spencer

Synes ikke om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Spencer, it seems you left us a rating without any comments. We would really appreciate your feedback to understand how we could have improved your experience. Thanks for your time, and we look forward to learning more.Tennile BoydGeneral Manager

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Steven, it's wonderful to see you had a top-notch stay at Hilton Garden Inn New York/Times Square Central! We appreciate the perfect rating and are grateful for your support. We're looking forward to welcoming you back in the near future.Tennile BoydGeneral Manager

4/10 Dårligt

Jordia, sandston

Rejste i en gruppe
Housekeeping staff was unavailable most of the weekend. They were during construction during our stay as well which affected our overall experience. Multiple guests had similar complaints about their assigned rooms not being clean upon arrival!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 20. apr. 2024
Jordia, your recent experience, especially regarding cleanliness and the unavailability of our housekeeping team during your stay, is certainly not the standard we strive for. We regret any inconvenience caused by the on-going improvements. Our aim is to provide a comfortable and enjoyable stay for every guest, hence, we appreciate this feedback. We are certain our team will take corrective measures to ensure a higher level of service. We hope for a chance to better serve you in the future.Tennile BoydGeneral Manager

8/10 Udmærket

Stephanie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good stay
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 20. apr. 2024
Stephanie, we're delighted to hear that you had a good stay at Hilton Garden Inn New York/Times Square Central. We hope to welcome you back soon for an even more memorable experience.Tennile BoydGeneral Manager