Facilitet på overnatningsstedet
Tjek tilgængelighed

Anmeldelser af Element New York Times Square West

3 out of 5
Element New York Times Square West
311 West 39th Street, New York, NY

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 768 af i alt 1746 anmeldelser" "
Bedømmelse på 8 − Udmærket. 555 af i alt 1746 anmeldelser" "
Bedømmelse på 6 − Okay. 239 af i alt 1746 anmeldelser" "
Bedømmelse på 4 − Dårligt. 107 af i alt 1746 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 77 af i alt 1746 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Annette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed nær subway. Fin morgenmad men meget lidt bæredygtigt med engangsservice. Det var stort set umuligt at komme med med elevatoren til morgenmad.
Overnattede 7 nætter i oktober 2023
Svar fra DeeJae den 25. okt. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly.

8/10 Udmærket

Preben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel, god placering
Overnattede 4 nætter i oktober 2023
Svar fra DeeJae den 12. okt. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

2/10 Forfærdeligt

Agnete Bach

Overnattede 6 nætter i september 2023
Svar fra DeeJae den 11. okt. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

8/10 Udmærket

Steen

Synes godt om: Rengøring, værelsets komfort
Man venter længe på elevatoren når man skal op og ned. Morgenmads restaurant er for lille og maden kedelig. Beliggenhed af hotellet er til gengæld super og værelser er også fine, god seng osv
Overnattede 7 nætter i september 2023
Svar fra DeeJae den 11. okt. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

6/10 Okay

Susanne

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Dejlige store værelser for et hotel i New York. Perfekt beliggenhed ifht Subway og ligger centralt på Manhattan. Dejligt at ophold er incl morgenmad. MEN restauranten kan ikke rumme alle de gæster der bor på hotellet. Man står i kø for at få et bord. Morgenmaden er meget simpel. Vælg et værelse højt oppe, men være forberedt på laaang ventetid på elevator.
Overnattede 6 nætter i september 2023
Svar fra DeeJae den 11. okt. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

8/10 Udmærket

Olaf

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2023
Svar fra DeeJae den 2. jun. 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

10/10 Fremragende

Svend

Overnattede 6 nætter i maj 2023
Svar fra DeeJae den 25. maj 2023
Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

6/10 Okay

Stefan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Udmærket hotel. Lidt kedelig morgenmad i kold og proppet restaurant. Elevatorer er det største minus ved hotellet. Man venter i evigheder på en elevator. God beliggenhed
Overnattede 4 nætter i marts 2023
Svar fra DeeJae den 20. maj 2023
Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

6/10 Okay

Rebekah

Rejste med partner
Synes godt om: Rengøring, service og personale
We had a lovely trip to NYC. The room was adequate to meet our needs - really loved the little kitchenette! The complimentary breakfast and daily happy hour was lovely and so appreciated! Unfortunately the big issue with this hotel is the elevator situation. During peak hours (morning and evening) you can wait 10-15 minutes to get an elevator to your room. I'm 7 months pregnant and had to take the stairs a few times to get to our room or downstairs, which wasn't exactly my idea of a restful stay. We'll find another place to stay in NYC next time, but we enjoyed our trip this time!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Angela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was on a girls trip and stayed at The Element Times Square. It was absolutely perfect! The location was unbeatable for getting all over the city, whether we walked to Broadway Shows or to the Subway. The restaurant right next door had delicious food, and the hotel staff gave us a coupon. About the hotel staff, they were so friendly and accommodating! They would tell us which subway lines to take or where to find the best restaurants. The evening wine, beer and cheese during the week added a very nice touch. This hotel felt like home when we’d return every night after our adventure filled days in NYC! I highly recommend you stay here, and I will definitely stay here from now on when I visit one of my favorite Cities in the world!
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Fabiola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Sonal

Forretningsrejsende
Synes ikke om: Faciliteter
Noisy
Overnattede 1 nat i maj 2024

10/10 Fremragende

jean christophe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super point de chute pour visiter New York. En plein centre proche Times Square. Métro a proximité. Beaucoup de restaurants et commodités. Chambre propre.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Valérie

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Merci
Overnattede 2 nætter i maj 2024

10/10 Fremragende

yusef

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location convenient
Overnattede 1 nat i maj 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Fremragende

Sophia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Enjoyed the property and breakfast. Made sure i was in by evening with my toddler bc the street didnt feel safe at night saw a few drug deals with rough lookin ppl visiting a homeless man that never left his wall
Overnattede 1 nat i marts 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Ms.Malave,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Fremragende

Antonella

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La ubicación excelente
Overnattede 1 nat i marts 2024

8/10 Udmærket

Tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Zentral gelegen
Overnattede 4 nætter i maj 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Ms.Schlang,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

6/10 Okay

Ana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms way too small had to wait for elevators for a long time
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Sabine, San Diego

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Ashish

Overnattede 2 nætter i maj 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property has a good location quite clear to the Times Square. At this, it has 2 drawbacks: 1) There are only 3 elevators for 40-store building which is definitely not enough 2) The breakfast is very limited in choice. And there is no enough tables to sit.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Nehemiah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Helen

Rejste med familie
The hotel could use a bit of an update. Feels a bit run down.
Overnattede 4 nætter i maj 2024
Svar fra Jaria - Guest service Manager den 10. maj 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Fremragende

Karine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
J'étais un peu inquiète avant d'arriver à cause de certains commentaires très négatifs. Nous avons passé un excellent séjour. Chambre très correcte par rapport au prix avec salle de bain et kitchenette. Personnels très gentils et toujours disponibles Nous n'avons jamais eu de soucis d'attente pour l'ascenseur. Les personnes dans la rue n'ont jamais posé de soucis, nous n'avons jamais eu peur de passer à côté. Hôtel très proche des transports mais aussi proche d'un bon nombre d'attractions. Il y a également plein d'endroits pour les repas.
Overnattede 11 nætter i april 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Chère Karine Hélyet Panthou,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

8/10 Udmærket

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Una excelente opción en la Gran Ciudad
Overnattede 5 nætter i januar 2024
Svar fra Jaria F- Guest Service Manager den 30. apr. 2024
Estimado señor Delgado,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con nuestro equipo de liderazgo y personal como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto!!

6/10 Okay

Bernadette

Overnattede 2 nætter i april 2024
Svar fra Jaria - Guest service Manager den 10. maj 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Udmærket

Silvio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast could be better.
Overnattede 6 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 30. apr. 2024
Estimado Silvio Silvério Nóbrega hijo,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.Esperamos darle la bienvenida nuevamente pronto!!

10/10 Fremragende

Symphony

Overnattede 4 nætter i april 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

Kimberley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
😊
Overnattede 1 nat i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Ms.Paczkowski,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Andre

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Fahrstuhl und Speiseraum (Frühstück) mit der anzahl der Gäste völlig überfordert. 2-3 kleine Problem wurden schnell gelöst. aber auch am Empfang, viel zu wenig Platz und Personal für die Flut an Urlaubern. Wir waren vor 10 Jahren schon mal hier, da war alles in Ordnung, JETZT sollte der Besitzer investieren (Renovierung) an der Sauberkeit in den Zimmern muss dringend gearbeitet werden, auch hier ist ein Mangel an Personal und Coaching von Nöten
Overnattede 6 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
GermanEnglishSpanishSource textDear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. 432 / 5,000Translation resultsTranslation resultSehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen während Ihres Aufenthalts bei uns zu berichten. Die Bereitstellung eines Höchstmaßes an Gastfreundschaft hat für uns oberste Priorität und ich entschuldige mich aufrichtig dafür, dass ich Ihre Erwartungen nicht erfüllt habe. Ich habe Ihr Feedback mit dem Führungsteam geteilt, um sicherzustellen, dass die notwendigen Richtlinien vorhanden sind und überprüft werden, um zu verhindern, dass Probleme wie das, mit dem Sie konfrontiert waren, in Zukunft auftreten.

10/10 Fremragende

Ilaysha

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
J'ai séjourné un week-end dans cette hôtel avec ma famille et j'ai énormément apprécié l'accueil et la propreté de l'endroit. Sa proximité avec Times Square (2 minutes à pied) était très pratique. Le point le plus fort est vraiment la vue imprenable sur New York par la fenêtre de notre chambre.
Overnattede 2 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Mr.Michael,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Fremragende

Maarylou

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service! Le personnel est super souriant les Chambres très propre. Il nous ont accueilli avec un Happy hours les bières & vins étaient gratuit !! Je recommende fortement et si je reviens je reprendrai cette hôtel !!! 😊😊
Overnattede 2 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Charbonneau-venne,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercie pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

4/10 Dårligt

Anoop

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Over priced. Rooms were not clean. Rooms are small which is probably true for most hotels in Manhattan. Breakfast was good with several options. Location is great very close to Times Square and easy access to subway.
Overnattede 1 nat i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Anoop Chacko Achanaril,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fremragende

brian

Overnattede 3 nætter i april 2024
Svar fra Jaria - Guest Service Manager den 20. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Fremragende

Elodie IMBERT

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La kitchenette est très pratique pour manger dans la chambre, il y a un grand frigo. Les chambres sont bien insonorisées, on n'entend pas ses voisins. Le petit déjeuner est copieux avec beaucoup de choix. On peut faire des machines sur place pour 5$.
Overnattede 9 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Mr.Macon,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Fremragende

Tamoya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Ms. Beckford,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

Takehiko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i februar 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Takehiko Yoshizaki,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

4/10 Dårligt

Girivasan

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Very bad service quality. Literally had to beg to have the room cleaned which happens once in two days. Drug peddling and solicitation happens freely just outside the property. Area cordoned off for most of the stay and it required us to take a long detour because there was a stabbing and police cordoned off the scene. Nothing the hotel could have done but it gives you a picture of the neighborhood. Extremely rude staff - Not sure if this is the standard for NYC as this was my only time staying here but if it is it’s an extremely low bar
Overnattede 4 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Mr.Venkataraman,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale
Personnel professionnel. Le petit déjeuner est à recommander. Hôtel est très bien situé au niveau transport, des restaurants et pour le shopping. Point négatif : un peu bruyant la nuit et je trouve que le mobilier devrait être changé. Mais sinon je recommande cet hôtel.
Overnattede 7 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Cher Monsieur Gomes,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d'entendre des commentaires positifs envers le personnel. J'ai partagé vos commentaires avec l'équipe de direction pour garantir que les directives nécessaires sont en place et examinées afin d'éviter que des problèmes tels que celui auquel vous avez été confronté ne se reproduisent à l'avenir. J'espère que vous choisirez de rester avec nous à nouveau lorsque vos voyages vous ramèneront dans la région.

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very clean, everything is excellent location, I love only two details, we did not have cold water, only hot water and it was too hot to bathe, and the roof garden was closed during my stay and practically for that reason it motivated me to book it
Overnattede 2 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Mr.Esquivel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Fremragende

Barbara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to anything we may have wanted, especially a major subway station!! Great breakfast, too!
Overnattede 3 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Ms.Cormier,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

Anastasiia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A bit noisy during the weekend but it’s NY so no complaint here. Not the cleanest service, still good price and close to many NY must-see spots. I think it’s perfect for families with children as every room has a kitchen corner. We honestly didn’t use it at all. Staff is nice and friendly. We also liked the complimentary wine and snacks
Overnattede 3 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Ms.Vypovska,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

JONGGU

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear jonggu lee,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Udmærket

Pauline, Port Deposit

Overnattede 2 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Fremragende

oscar

Overnattede 2 nætter i april 2024
Svar fra Jaria - Guest service Manager den 10. maj 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Udmærket

JOSÉ JAVIER SAURI

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El personal accesible. La gestión de los ascensores se tiene que mejorar
Overnattede 7 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Querido invitado valorado,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.

8/10 Udmærket

carlo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Udmærket

Kishan

Rejste med partner
Hotel was excellent value in a central location allowing to easily get to the main sites by foot and subway. The only problem is the sheer amount of ‘zombies’ injecting drugs and smoking crack pipes literally outside the hotel front door and the nearby streets. We witnessed several drug deals and incidents of drug taking at all times of the day. Some of the time the NYPD were standing metres away but did not seem to be bothered about stopping any of that.
Overnattede 4 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Kishan Bhalsod,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team. We would like to sincerly apologize for our surronding area.

8/10 Udmærket

Jacques

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
At the center of everything. But the walls between rooms are thin. Noisy also when people’s enter or leave rooms, slamming the door.
Overnattede 3 nætter i april 2024
Svar fra Jaria F- Guest Service Manager den 28. apr. 2024
Dear Mr.Besner ,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.