From the time I checked in to my early departure, the staff were very courteous and helpful. I have stayed at many hotels and motels and I found this hotel to be one of the best. If I had the opportunity to visit NYC again, I would definitely consider this location again.
The one issue that I have found not just in this location, but in many places that i have stayed at, is the practice of placing some type of monetary hold against your credit card. I am not certain what this accomplishes, but as a senior citizen I find this practice very unsettling. When I asked when would the hotel release the $100 hold, I was told three to five business days.