Udendørsområde

Anmeldelser af Best Western Plus New Richmond Inn & Suites

2.5 out of 5
Best Western Plus New Richmond Inn & Suites
240 Paperjack Dr, New Richmond, WI

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 210 af i alt 271 anmeldelser" "
Bedømmelse på 8 − Udmærket. 43 af i alt 271 anmeldelser" "
Bedømmelse på 6 − Okay. 10 af i alt 271 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 271 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 271 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,2/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Carlos

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean and it was very quiet.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Melinda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service, clean rooms, clean pool, awesome hot breakfast, best hotel in New Richmond!!
Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 14. maj 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent customer service, clean accommodations, and refreshing pool. It's great to know that you appreciated our hot breakfast as well. We strive to provide the best experience possible, and we're delighted to be your top choice in New Richmond. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Fremragende

Larry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean rooms, pool and hot tub.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 14. maj 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean rooms and amenities like the pool and hot tub. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Fremragende

Tim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exactly what one wants on a business trip. No hassles. No surprises.
Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 22. apr. 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a hassle-free experience during your business trip. Your satisfaction is our priority, and we hope to continue providing you with excellent service for your future stays.Sincerely, Hotel Manager

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Manager den 2. apr. 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Manager den 23. mar. 2024
Dear Scott, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Udmærket

Jacob

Overnattede 1 nat i marts 2024
Svar fra Hotel Manager den 8. apr. 2024
Dear Guest,Thank you for your review! We're glad to hear that you had a positive experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Fremragende

Karen

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about this stay was great. Clean and great service. Pool area was a little loud - could use some ceiling tiles to help absorb the sound.
Overnattede 1 nat i marts 2024
Svar fra Hotel Manager den 18. mar. 2024
Dear Guest,Thank you for sharing your positive experience with us on Expedia. We are thrilled to hear that you found your stay to be great and that you appreciated our clean rooms and excellent service.Noted your concern regarding the noise level at the pool area, and we will certainly look into implementing your suggestion of adding ceiling tiles to help absorb the sound. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay.
Overnattede 1 nat i marts 2024
Svar fra Hotel Manager den 6. mar. 2024
Dear Guest,Thank you for your perfect rating and brief review! We're thrilled to hear that you had a great stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at our hotel. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Udmærket

Simon

Overnattede 1 nat i februar 2024
Svar fra Hotel Manager den 6. mar. 2024
Dear Guest,Thank you for your review. We appreciate your feedback and hope to learn more about your experience to further improve. If there's anything specific you think we could do better, please feel free to share. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Fremragende

Wendy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, quiet, new/modern, very comfortable beds. Things that could use attention are the breakfast and housekeeping. Stayed 4 nights and breakfast 3 of the 4 days there was always something missing ie; bacon, sausage, eggs and that was at 8:45 9:00 well before closing one day there was nothing!!! Housekeeping was to change bedding on 3rd day! Never happened! Actually they didn’t show up at ALL! Had to go to front desk to get towels the night shift girl came up and got our garbage, I even had to go down to the front desk for toilet paper 2 days in a row, none was left in room. A bit embarrassing I would say !!!! At check out the morning of Feb 19 I voiced my concerns at the front desk and the woman didn’t even acknowledge me, no I’m sorry for the inconvenience she handed me my bill and walked away!! The girl that helped me the night housekeeping didn’t show up was very apologetic and helpful, hats off to her!!!
Overnattede 4 nætter i februar 2024
Svar fra Hotel Manager den 21. feb. 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We're delighted to hear that you found our hotel clean, quiet, and comfortable, with modern amenities. However, we apologize for the shortcomings you experienced with our breakfast service and housekeeping during your stay. Your comments are concerning, and we will address these issues with our team to ensure they are rectified promptly. We appreciate your understanding and patience and are grateful for your acknowledgment of our helpful staff member during your stay. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager

10/10 Fremragende

Victoria

Overnattede 1 nat i februar 2024
Svar fra Hotel Manager den 21. mar. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Fremragende

Sara

Rejste med partner, Forretningsrejsende
Synes godt om: Faciliteter
Hotel is remodeled nicely.
Overnattede 1 nat i januar 2024
Svar fra Hotel Manager den 9. jan. 2024
Dear Guest,Thank you for sharing your positive feedback about our remodeled hotel. We're delighted to hear that you appreciated the renovations. Providing a comfortable and updated environment is essential for us, and we're glad you enjoyed the improvements. We appreciate your comments and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great except the breakfast
Everything was great except the breakfast. The omelettes were burned black. Other than needing to step up breakfast, everything was great
Overnattede 1 nat i januar 2024
Svar fra Hotel Manager den 9. jan. 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you had a great overall experience. However, we apologize for the inconvenience you faced with the breakfast, particularly the burned omelettes. Your comments are valuable, and we will address this issue with our team to ensure improvements in our breakfast service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying breakfast experience and another great stay.Sincerely, Hotel Manager

10/10 Fremragende

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Hotel Manager den 1. jan. 2024
Dear Guest,Thank you for the perfect 10 rating on Hotels.com! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is truly appreciated, and we look forward to the pleasure of hosting you again for another outstanding stay.Sincerely, Hotel Manager

2/10 Forfærdeligt

Cristian

Overnattede 3 nætter i december 2023
Svar fra Hotel Manager den 28. dec. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience fell short of expectations, and we take your concerns seriously. We would like to understand more about the specific issues you encountered during your stay to address them promptly. Your feedback is crucial in helping us identify areas for improvement. Sincerely, Hotel Manager

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Hotel Manager den 18. dec. 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Fremragende

Donna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice stay, beds were comfy. Only thing used the fitness room and the equipment is in poor shape and really dirty no towels or wipes available and so I went to the desk to get towels and she said there should be some in pool area. Not cool see to have bothered her. Breakfast was good.
Overnattede 1 nat i december 2023
Svar fra Hotel Manager den 9. dec. 2023
Dear Donna,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a nice stay, enjoyed comfortable beds, and found the breakfast good. We appreciate your feedback about the fitness room equipment and the issue with towels, and we apologize for any inconvenience. Your comments will be shared with the team to address these concerns and improve the guest experience. If there's anything else you'd like to share or if there are ways we can make your next stay even better, please let us know. We value your input and hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Fremragende

Geoff

Svar fra Hotel Manager den 7. feb. 2024
Dear Guest,Thank you for your positive review and for choosing to stay with us. We are thrilled to hear that you had a pleasant experience during your time here. If there are any areas where you feel we could improve, please don't hesitate to let us know. We are always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

10/10 Fremragende

Karin

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice service. Clean
Overnattede 2 nætter i november 2023
Svar fra Hotel Manager den 28. nov. 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that you appreciated our service and found the hotel clean. Your satisfaction is important to us, and we look forward to providing you with another pleasant experience in the future.Sincerely, Hotel Manager

10/10 Fremragende

Brandon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, practically brand new. Staff was very helpful Breakfast was available earlier than stated time which was great for us.
Overnattede 2 nætter i oktober 2023
Svar fra Hotel Manager den 4. nov. 2023
Dear Guest,Thank you for your positive feedback about your recent stay. We're delighted to hear that you found our hotel clean, practically brand new, and that our staff was helpful. We're also pleased to hear that the early availability of breakfast worked well for you. Your satisfaction is important to us, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

10/10 Fremragende

Carrie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s set off the main drag a block so it’s very quiet with easy parking. Right next door to a coffee shop. Close to a brewery and distillery. New building and it was very clean. Rooms have nice amenities. The bed is, by far, the most comfortable bed I’ve ever slept on at a hotel. It rivals my Saatva at home. Continental breakfast was what you would expect, but decent. If we visit again, we would definitely stay here. The only issue is that we had to wait to check in because staff was on break when we arrived and there was a sign in the desk, indicating staff shortage (like everywhere).
Overnattede 1 nat i september 2023
Svar fra Hotel Manager den 10. sep. 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We're pleased to hear that you found our location quiet, with easy parking, and conveniently situated near a coffee shop, brewery, and distillery. It's great to know that you enjoyed the cleanliness and amenities of our new building. We're especially delighted that you found the bed exceptionally comfortable.We apologize for any inconvenience you experienced during check-in due to staff availability, and we appreciate your understanding. Your comments are valuable, and we look forward to serving you again in the future. If you have any specific comments or suggestions for your next visit, please feel free to share.Sincerely,Hotel Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Hotel Manager den 7. sep. 2023
Dear Guest, Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely,Hotel Manager

8/10 Udmærket

Myron

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2023
Svar fra Hotel Manager den 6. sep. 2023
Dear Myron,Thank you for taking the time to review your stay. We're pleased to see that you had a satisfactory experience. If there's anything specific you feel could have been improved to make it a 10/10 stay, please don't hesitate to share your thoughts. Your feedback is valuable to us, and we hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Fremragende

Rebecca

Synes godt om: Faciliteter
I just checked in 10 minutes ago, so far everything looks good.
Overnattede 1 nat i september 2023
Svar fra Hotel Manager den 3. sep. 2023
Dear Rebecca,We're delighted to hear that everything is looking good upon your check-in. We hope you have a comfortable and enjoyable stay with us. If you have any questions or need assistance during your stay, please don't hesitate to reach out. We're here to make your experience a pleasant one. Thank you for choosing our hotel, and we look forward to serving you during your stay.Sincerely,Hotel Manager

10/10 Fremragende

Andrea

Overnattede 1 nat i august 2023
Svar fra Hotel Manager den 21. sep. 2023
Dear Guest,Thank you for your perfect 5 out of 5 rating. We're delighted to hear that you had a positive experience during your stay. If you have any specific comments or suggestions you'd like to share about your visit, please feel free to do so. We look forward to hosting you again in the future and ensuring another exceptional stay.Sincerely,Hotel Manager

2/10 Forfærdeligt

Hayden

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
No water
Staff were rude. Stayed for a wedding weekend and they shut the water off on the day of the wedding to fix something. No one in the wedding could shower. When I confronted the person at the front desk she was very very rude to me. It would have been nice to get an apology at least.
Overnattede 2 nætter i august 2023
Svar fra Hotel manager den 27. aug. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Fremragende

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was excellent. The staff was very helpful and great to work with.
Overnattede 1 nat i august 2023
Svar fra Hotel Manager den 22. aug. 2023
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us and that our staff provided you with helpful and friendly service. We take pride in providing a positive experience for our guests, and it's always rewarding to know when we've succeeded. If you have any further comments or suggestions, please feel free to share. We hope to welcome you back for another great stay in the future.Sincerely,Hotel Manager

8/10 Udmærket

Peter

Overnattede 1 nat i august 2023
Svar fra Hotel Manager den 4. sep. 2023
Dear Guest,Thank you for taking the time to leave a review. We're pleased to see that you had an overall positive experience during your stay with us. If you have any specific feedback or suggestions on how we can improve and earn that extra star for a perfect rating in the future, please don't hesitate to share. We appreciate your input, and it helps us provide even better service to our guests.We hope to have the opportunity to welcome you back for another stay in the future.Sincerely,Hotel Manager

8/10 Udmærket

Sara

Overnattede 1 nat i august 2023
Svar fra Hotel Manager den 29. aug. 2023
Dear Sara,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Fremragende

Cassia

Overnattede 1 nat i juni 2023
Svar fra Hotel Manager den 28. aug. 2023
Dear Cassia,Thank you for your excellent rating of 5 out of 5. We're thrilled to have met your expectations and provided you with a great experience. If you have any further comments or questions, please feel free to reach out. We look forward to the opportunity to welcome you back for another wonderful stay.Sincerely,Hotel Manager

4/10 Dårligt

Jason

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Greeted rudely, the woman at the desk was a complete arse for no reason. We were woken up at 7am by vacuum cleaners and stomping from above by staff. Breakfast was terrible. Bed was comfortable, room was clean. Never again.
Overnattede 1 nat i juli 2023
Svar fra Hotel Manager den 18. aug. 2023
Dear Jason,We apologize for the negative experience you had during your stay. Your feedback is important to us, and we're sorry for any inconveniences caused by the behavior of our staff and the disruptions in the morning. We strive to provide a comfortable and welcoming environment for our guests, and we regret that we fell short of your expectations. We appreciate your comments and will use them to improve our services. If you reconsider and decide to stay with us again, we will do our best to ensure a more enjoyable experience.Sincerely, Hotel Manager

6/10 Okay

Quin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tv didn’t work
Overnattede 1 nat i juli 2023
Svar fra Hotel Manager den 18. aug. 2023
Dear Quin,We apologize for the inconvenience you experienced with the TV during your stay. Technical issues can sometimes occur, but we are committed to ensuring that all amenities are in proper working order for our guests. If you have any other concerns or feedback, please don't hesitate to let us know. We hope you'll consider staying with us again in the future.Sincerely, Hotel Manager

10/10 Fremragende

Karen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful room and easy check in
Overnattede 1 nat i juli 2023
Svar fra Hotel Manager den 15. jul. 2023
Dear Guest, Thank you for your review! We're delighted to hear that you found our room beautiful and that the check-in process was smooth and easy. It's always our goal to provide a seamless and enjoyable experience for our guests. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra Hotel Manager den 1. sep. 2023
Dear Julie,Thank you for the perfect rating of 5 out of 5! We appreciate your positive feedback, and we're pleased to see that you had a satisfying experience during your stay. If you have any specific comments or suggestions you'd like to share to help us maintain this level of excellence, please feel free to let us know. Your feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

8/10 Udmærket

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cold, good hotel, wear warm clothing
The hotel was very nice, my only negative comment was the temperature. All the staff were wearing sweatshirts, although it was 88 degrees outside because it was arctic inside.
Overnattede 1 nat i juni 2023
Svar fra Hotel Manager den 28. jun. 2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 Udmærket

Denise

Overnattede 1 nat i juni 2023
Svar fra Hotel Manager den 12. jul. 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there's anything specific we can improve upon to earn that extra point and provide an even better experience, please let us know. We value your input and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Hotel Manager. den 22. jun. 2023
Dear Guest,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Fremragende

Wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The overall feeling was relaxed and comfortable. Plenty of space to relax and talk with others. Room was great. Breakfast was delightful.
Overnattede 1 nat i juni 2023
Svar fra Hotel Manager den 21. jun. 2023
Dear Guest,Thank you for your stay at our property. We're delighted to hear that you had a relaxed and comfortable experience during your stay at our hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Hotel Manager den 21. jun. 2023
Dear James,Thanks for your stay at our hotel. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Fremragende

Matthew Charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a nice clean place!
Overnattede 3 nætter i maj 2023
Svar fra Hotel Manager den 2. jun. 2023
Dear Guest,Thank you for your stay. We are delighted to hear that you found our place to be nice and clean. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Fremragende

Theresa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Hotel Manager den 6. maj 2023
Dear Theresa,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

Sally

Rejste med familie
Synes ikke om: Værelsets komfort
Customer relations need improvement
We had to change rooms later in the evening of our first night because the heating system would not automatically turn off. Even though we had the thermostat set at 72, when we returned to the room after dinner, it was 116 degrees. The young lady at the desk was very helpful in moving us to another room. I tried to explain the situation to the manager the next morning, but she refused to believe that there was a problem. Upon check-out the 2nd day, she brought up the subject and seemed a bit defensive, saying that the cleaning person checked the heating system and said it worked. OK. I just think that she could have offered an apology for our inconvenience and that they would make sure that the system was checked by an HVAC technician. Everything else about the motel was satisfactory.
Overnattede 1 nat i april 2023
Svar fra Hotel Manager den 1. maj 2023
Dear Sally,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the heating system in your room and for any frustration that may have caused. We appreciate the assistance provided by our front desk staff to move you to a different room. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Manager

10/10 Fremragende

Jamie

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Hotel Manager den 1. maj 2023
Dear Jamie,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

10/10 Fremragende

Michael

Overnattede 1 nat i april 2023
Svar fra Hotel Manager den 1. maj 2023
Dear Michael,We appreciate you staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous hotel in a great location!
Overnattede 1 nat i april 2023
Svar fra Hotel Manager. den 25. apr. 2023
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be fabulous and enjoyed our convenient location. We strive to provide our guests with the best possible experience and are happy that we met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future!Sincerely,Hotel Manager.

10/10 Fremragende

Sally

Synes godt om: Rengøring, service og personale, værelsets komfort
Very accommodating staff.
We had to change rooms because the heating system malfunctioned. Also, we experienced noise in the walls and pipes...because of the malfunction or the fact that we were located right above the utility room. Staff was efficient and we experienced no problems with the move.
Overnattede 1 nat i april 2023
Svar fra Hotel Manager den 21. apr. 2023
Dear Sally,Thank you for taking the time to provide such a thorough and insightful feedback of your stay at our hotel. Your positive feedback about our staff makes us happy, and we'll do everything we can to make up for any shortcomings. In the near future, it would be our pleasure to properly welcome you back.Sincerely,Hotel Manager.

10/10 Fremragende

Carla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, staff were very helpful. Actually used the fitness room and was surprised with the variety of equipment there. Was very quiet, didnt hear outside traffic or people in neighbouring rooms. Breakfast had a great selection. Even got to spoil myself with some cereal as they had almond milk! Appreciated that very much. Close to the walmart. Would stay again.
Overnattede 2 nætter i april 2023
Svar fra Hotel Manager den 19. apr. 2023
Dear Guest,Thank you so much for your lovely review of our hotel! We're so happy to hear that you enjoyed your stay with us and that you found our staff to be accommodating and helpful. We're thrilled to know that you'll be returning for another visit, and we can't wait to welcome you back!Sincerely,Hotel Manager

10/10 Fremragende

Stéphane

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accueil
Overnattede 2 nætter i april 2023
Svar fra Hotel Manager den 18. apr. 2023
Dear Guest,Thank you for choosing our hotel for your stay and the five stars you have given us based on the experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

4/10 Dårligt

Craig

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2023
Svar fra Hotel Manager. den 3. maj 2023
Dear Craig,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager