Hoteller med pool i New Point

"A roach was in my bed"

"Great place and staff"

"The hotel was okay. However, the property is a little dated. Also, I didn’t have a sitting chair in the room. Finally, and I have never experienced this before; but there were no cups in the room!"

"Arrived and checked in. Was given a room that hadn't been cleaned at all. Trash everywhere, beds pulled apart, dirty towels on the floor. Went back to the front desk and was given a new room. After a few hours I was in bed and my room door was opened and the employee came in my room. Did not knock just enter my room. I had to go to the front desk and ask why that happened. He said that I wasnt suppose to be in that room and I should have already checked out!! Then he proceeded to let me leave...

"All then staff were very courteous and professional."

"Room wasn’t clean even in the slightest. Nothing had been mopped or wiped down. The toilet and bathtub was still dirty and even had hair in it. The fire alarm was ripped off the wall at some point in time and the fridge was beyond disgusting. There was raw, rotting, chicken drums left in it for god knows how long and was leaking juices inside and outside of the fridge and stunk. It was so bad we had to leave the hotel and find a new place to stay at. Even the hallways smelt like dirty diapers....

"Last min check in and the front desk clerk made my check in so smooth.. and he was very kind!!"

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...