Hoteller i New Era

"The room was very clean, as was the pool and hot tub. The staff were all very friendly and helpful. Nice place to stay!"

"The staff was extremely friendly and helpful"

"Property was good location. Staff was great."

"Very clean and comfortable."

"Kyle was very pleasant and helpful during check-in. I loved the location of the property and the room was clean. "

"The only complaint we had with air-conditioner it would not run all night long so when it goes off and on off and on you wake up. The only complaint about cleanliness our floors had quite a bit of sand on floor. barefoot wasn't poosible walking on towels in bathroom. we didn't bring any in."

"The staff was excellent. Everyone was very friendly and helpful my entire stay."

"Staff is amazing!!"

"The room was dirty. There was dead flies on the bed upon check in. The outlets didn’t work. The tub was extremely dirty and had hair in it."

"Room Number Eleven: The photo of the room did NOT match reality. The ancient berber carpet smelled like an ashtray and was full of runs and holes. It looked as if someone had punched a hole through the bathroom door with their fist, which did not make us feel safe. One of the shower walls was actually linoleum flooring that had buckled with use and the base of the shower had two thick mats that we refused to step on. The dead stink bug in the plastic potted plant was the cherry on top. We...

"Run down property. Many of the outlets didn’t work. Smoke detectors were chirping, staff took care of it."

", it is so beautiful and cozy here, we thank you."

"We had to leave and stay at a different hotel due to the unsanitary conditions at Whitehall Cottages. The bed had dirt and hair on the sheets and all around the mattress. There’s no staff on the property and the owner didn’t respond back until later in the evening after we were already checked in to a different hotel. When I asked for a refund I was told he couldn’t do it because we booked through Expedia…"