Terrasse/gårdhave
Tjek tilgængelighed

Anmeldelser af Sonesta Simply Suites Nanuet

2.5 out of 5
Sonesta Simply Suites Nanuet
20 Overlook Blvd, Nanuet, NY

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 480 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 313 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 103 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 45 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1004 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

claus

Synes godt om: Rengøring, service og personale, værelsets komfort

10/10 Fremragende

Pascale, Highland

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Booked it for my parents. They were comfortable and enjoyed the stay said it was difficult getting a hold of the staff, but they enjoyed the stay.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Theodore

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Just a good reliable accomodation. No surprised
Overnattede 1 nat i maj 2024
Svar fra CD den 24. maj 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

8/10 Udmærket

alexandre

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parfait
Overnattede 1 nat i maj 2024
Svar fra CD den 22. maj 2024
Thank you for taking the survey and thanks for staying with us. We hope to see you again soon!

10/10 Fremragende

Sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i maj 2024
Svar fra CD den 21. maj 2024
Thank you for taking the survey for staying with us. We hope to see you again soon!

8/10 Udmærket

Tracy, White Plains

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is a little dated the amenities are good overall it was a good stay.
Overnattede 2 nætter i maj 2024
Svar fra Rick den 20. maj 2024
Thank you for the survey! Your feedback is important to us.

8/10 Udmærket

Brunilda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like the room but they didnt change the sheet or Towel and garbage need to be changed
Overnattede 4 nætter i maj 2024
Svar fra CD den 15. maj 2024
Thank you for your review, please accept our apologies for this recent stay. Our housekeeping is once a week due to being an extended stay hotel. I do apologize if that was not mentioned to you during the check in process. We will definitely share this with our team. Thank you for staying with us and we hope to see you again soon.

8/10 Udmærket

Terrance

Synes godt om: Rengøring, service og personale, faciliteter
Bathroom exhaust not working properly.turned on but didn’t move any air. The American flag displayed at the front of the property is beginning to become tattered.
Overnattede 3 nætter i maj 2024
Svar fra CD den 13. maj 2024
Thanks for your review. Please accept our sincerest apology for the issues you experienced during your stay. Your feedback has been shared with our team in order for us to fix the problems right away. We hope you will consider staying with us again.

10/10 Fremragende

Coqui

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean
Overnattede 1 nat i februar 2024
Svar fra CD den 8. maj 2024
We're glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 Fremragende

carol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice place
Overnattede 1 nat i maj 2024
Svar fra CD den 7. maj 2024
Thank you for taking the time to leave us a nice review. We're happy to know that you had a positive experience with us. We hope to see you soon.

10/10 Fremragende

RICHARD ARJUN

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent place.
Overnattede 28 nætter i april 2024
Svar fra CD den 7. maj 2024
Thank you for taking the survey and for giving us a great review. Thank you for your business and we hope to see you again soon.

10/10 Fremragende

Ixsa, Sicklerville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra CD den 7. maj 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

10/10 Fremragende

Sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i maj 2024
Svar fra CD den 7. maj 2024
Thank you for taking the survey and for giving us a great review.

8/10 Udmærket

Sheri

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was courteous and knowledgeable.
Overnattede 1 nat i maj 2024
Svar fra CD den 6. maj 2024
Thank you for your kind words. We're glad to hear you had a positive experience with us and value the time you took to provide feedback.

4/10 Dårligt

Thomas

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
J
Overnattede 1 nat i april 2024
Svar fra Rick den 2. maj 2024
Thank You!

2/10 Forfærdeligt

heather

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Let's start with the funny smell in the room when we arrived, and then the detail of waking up with ants crawling in the bed. The funny smell turned out to be a very toxic chemical that was sprayed (hotshot) liberally in the room before arrival to control the ant problem. Even so, the ants persisted crawling all over our luggage. Most disturbing was a truckload of men in the parking lot who were there when we arrived at 8 pm, and who were still there when we checked out prematurely at 10 am. By then they were extremely inebriated, dancing shirtless and blasting explicit music. We also witnessed them peeing in the parking lot. The worst of it was when we asked about this at the front desk. The gentleman working there was extremely dismissive when we (as two women) expressed that we felt unsafe. His main response was to simply ask if the men had directly approached us. Our feeling was that it could turn into a dangerous situation. Do we, or other travelers, have to be physically hurt before action is taken by the hotel? We asked if he felt that this was acceptable behavior and were again dismissed. I strongly recommend that you think twice about staying here.
Overnattede 2 nætter i april 2024
Svar fra CD den 2. maj 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart, and we will look into each issue that you have noted in attempt to correct and improve our hotel.

10/10 Fremragende

Balaji

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place
Overnattede 1 nat i marts 2024
Svar fra CD den 2. maj 2024
Thank you for your kind words. We're glad to hear that you had a positive experience with us and value the time you took to provide feedback. We hope to see you again soon.

10/10 Fremragende

Lynda B

Overnattede 4 nætter i april 2024
Svar fra Rick den 20. maj 2024
Thanks for the survey!

10/10 Fremragende

Ann, Seabrook

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable sleeping arrangements!!!
Overnattede 1 nat i april 2024
Svar fra CD den 1. maj 2024
Thanks for your great review. We are happy to know that you had a positive experience with us.

8/10 Udmærket

Hector, Lake ronkonkoma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CD den 1. maj 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Dårligt

Peter

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra CD den 26. apr. 2024
Thank you for taking the survey and we sincerely apologize for the inconvenience you have experienced.

10/10 Fremragende

Debra L

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CD den 21. apr. 2024
Thank you for taking the survey. We're glad to know that you had a positive stay with us. We hope to see you again soon.

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 2 nætter i april 2024
Svar fra CD den 19. apr. 2024
Thank you for taking the time to leave us a great review. We're glad to know that you had a positive experience with us. Your feedback is appreciated, and we definitely will share this with the team. We hope to see you again soon!

8/10 Udmærket

Jessica, Spring Valley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean & Comfy
Overnattede 2 nætter i april 2024
Svar fra CD den 17. apr. 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. We're glad to hear that cleanliness and being comfortable were your particular highlights. We hope to see you again soon.

4/10 Dårligt

Jacob

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
My room had not been cleaned since the last occupant checked out so I had to be given another room.
Overnattede 1 nat i april 2024
Svar fra CD den 17. apr. 2024
We sincerely apologize for the issue you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Fremragende

joann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CD den 12. apr. 2024
Thank you for taking the survey. We are glad to know that you had a positive with us. We hope to see you again soon!

2/10 Forfærdeligt

Keythel

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Me demoré una hora en que me hagan el check in
Overnattede 1 nat i april 2024
Svar fra CD den 11. apr. 2024
We sincerely apologize for the issue you experienced at check in. Your concerns will be share with our team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Fremragende

RICHARD ARJUN

Overnattede 4 nætter i april 2024
Svar fra CD den 1. maj 2024
Thanks for taking the survey. We're glad to hear you had a positive experience and value the time to take the survey.

2/10 Forfærdeligt

sandra

Rejste med partner
Synes ikke om: Service og personale, faciliteter
On the following day I asked if they were going to clean the room. I was told by the staff and the regular worker that they clean the rooms once a week. The manager then told me that he had told me at check in. I told him that wasn’t correct. His staff then threw the policy at me. I told her I didn’t need it. They threatened to call the police on us. They told us to leave the property. We were onour way to an event. I called Expedia because I didn’t feel comfortable staying there not to mention concern about my belongings. I asked for clean towels I was told to bring the dirty ones down to the front desk then we can get fresh ones. I literately had to leave the hotel because of the stress not to mention uncomfortable
Overnattede 2 nætter i marts 2024
Svar fra CD den 9. apr. 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Thank you for sharing with us.

8/10 Udmærket

Joel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CD den 9. apr. 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Dårligt

Dina-Michele

Overnattede 1 nat i april 2024
Svar fra CD den 1. maj 2024
Thanks for taking the survey.

6/10 Okay

Michael

Synes ikke om: Rengøring
Room had a bad musty odor, I had to go out and get air freshener to mask the smell. No dish soap, no dishwashing soap, rusting radiator with old pistachio shells inside the vent. One remote for two tvs, chipped/peeling furniture. Broken recliner. There is no attention to detail. No staff around. Had to wait 10 min at front desk for assistance…
Overnattede 1 nat i april 2024
Svar fra CD den 9. apr. 2024
Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Udmærket

Robert

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It was decent.
Overnattede 2 nætter i marts 2024
Svar fra CD den 9. apr. 2024
Thanks for taking the survey and for staying with us. We hope to see you again soon.

10/10 Fremragende

RICHARD ARJUN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service.
Overnattede 11 nætter i marts 2024
Svar fra Rick den 5. apr. 2024
Thank you for taking the survey! we hope to see you again.

10/10 Fremragende

RICHARD ARJUN

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service.
Overnattede 4 nætter i marts 2024
Svar fra Rick den 8. apr. 2024
Thank you for taking the survey!

8/10 Udmærket

Frans

Overnattede 1 nat i marts 2024
Svar fra Rick den 25. apr. 2024
Thank you for taking the survey!

2/10 Forfærdeligt

OTF

Rejste med partner
Synes ikke om: Rengøring
Front desk guy was very mean
Overnattede 1 nat i marts 2024
Svar fra Rick den 2. apr. 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care

6/10 Okay

Gary

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Cleanliness was questionable. Had to have my room changed as bathroom towel rack had been broken prior to my checkin with towels on the floor and the replacement room had a bed not properly made and a pillow case with what looked like a blood stain. Would not stay there again as now I wouldn’t trust its upkeep.
Overnattede 1 nat i marts 2024
Svar fra Rick den 2. apr. 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

6/10 Okay

Carlos

Overnattede 1 nat i marts 2024
Svar fra Rick den 2. apr. 2024
Thank you for taking the survey!

10/10 Fremragende

samuel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Y
Overnattede 1 nat i marts 2024
Svar fra Rick den 28. mar. 2024
Thank you for taking the survey!

10/10 Fremragende

Mary

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean
Overnattede 2 nætter i marts 2024
Svar fra CD den 25. mar. 2024
We are very happy that you were satisfied with your stay with us, and that cleanliness was a particular highlight. This will definitely be shared with our team. Thanks again and we hope to see you again soon.

8/10 Udmærket

Tracey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Better than I expected, but not that modern. No usb ports.
Overnattede 2 nætter i december 2023
Svar fra CD den 21. mar. 2024
Thank you for giving us a nice review and for staying with us. We hope to see you again soon.

10/10 Fremragende

RICHARD ARJUN

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent.
Overnattede 4 nætter i marts 2024
Svar fra CD den 21. mar. 2024
We are glad to hear you had a positive experience and value the time you took to provide feedback. We hope to see you again soon!

10/10 Fremragende

RICHARD ARJUN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay.
Overnattede 27 nætter i februar 2024
Svar fra cd den 18. mar. 2024
We are thrilled that you were satisfied with our services. Your feedback is very much appreciated and we hope to be of help again soon.

10/10 Fremragende

Ritchy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is my second time over here I like it. It so quiet, the room is clean , no smoking inside the room. I love it .
Overnattede 2 nætter i marts 2024
Svar fra cd den 18. mar. 2024
Thank you for taking the time to leave us a wonderful review. We're glad to know that you had a positive experience with us. We hope to see you again soon!

8/10 Udmærket

Patrick, Kingston

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable place to stay and everything met me expectations
Overnattede 2 nætter i februar 2024
Svar fra cd den 18. mar. 2024
We are so happy to hear that you enjoyed your stay with us and that being comfortable was the highlight of your stay.

8/10 Udmærket

Ronald

Rejste med kæledyr
Synes godt om: Rengøring, service og personale
Basically clean but worn. Smell was antiseptic in nature. Amenities were good but nit excellent. Again, ok but a bit worn and threadbare.
Overnattede 1 nat i marts 2024
Svar fra CD den 15. mar. 2024
Thank you for taking the time to leave us a review. Your feedback is valuable and we're always striving to improve. We hope to see you again!

6/10 Okay

Beth

Overnattede 1 nat i marts 2024
Svar fra Rick den 2. apr. 2024
Thank you for taking the survey!

10/10 Fremragende

ILHO

Overnattede 1 nat i marts 2024
Svar fra Rick den 2. apr. 2024
Thank you for taking the survey!

10/10 Fremragende

Shemekua

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff, both at check-in and check out, was so friendly and overall i enjoyed my stay. I would definitely return or recommend to others
Overnattede 1 nat i marts 2024
Svar fra CD den 7. mar. 2024
Thank you for your kind words. We're glad to hear you had a positive experience and that you have enjoyed your stay. I will definitely share this with our team. We hope to see you again soon!