Mount Bisoke

The breakfast itself is good, but the whole experience surrounding it is chaotic and well below the standard you should be able to expect from a hotel. Guests are herded into the breakfast area in a very impersonal manner, almost like being at a school canteen. It is extremely noisy and hectic, and the staff working around the breakfast area are neither particularly friendly nor welcoming. You get the feeling that you are simply part of a crowd that needs to be processed as quickly as possible, rather than a paying hotel guest. On top of this, the waiting time for the elevators around breakfast time is completely unacceptable. It adds even more frustration and makes for a stressful start to the day. The food itself is perfectly good, but the organisation, service and logistics surrounding breakfast are simply not good enough. The hotel really needs to address this.

Fin morgenmad udvalg og start på dagen

We had a fantastic stay at Hotel Beacon and couldn’t recommend it more! We arrived at around 9 AM, several hours before the official check-in time of 3 PM, and the staff kindly helped us check in early. After a long journey, this truly saved our day and made such a difference to our family’s stay. The location is absolutely fantastic, and the staff have been incredibly friendly and welcoming throughout our stay. We also accidentally left something behind in our room when we checked out. The hotel contacted us straight away and went out of their way to find a solution by arranging to send it to our next destination. Their helpfulness and willingness to go the extra mile really impressed us. It’s the combination of a great location, lovely staff and truly exceptional, solution-oriented service that makes this hotel so special. We would highly recommend Hotel Beacon and would love to stay here again on our next visit to New York!