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Anmeldelser af Quality Inn & Suites Middletown - Newport

2.5 out of 5
Quality Inn & Suites Middletown - Newport
936 W Main Road, Middletown, RI

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 317 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 332 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 185 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 98 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 72 af i alt 1004 anmeldelser" "

7,6/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Stig

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Meget slidt hotel
Meget slidt hotel. Pool ok. Vi rejste med en ven. Han fik indbrud midt om natten igennem sit vindue. Hårdt lokalområde.
Svar fra General Manager den 30. apr. 2018
Dear Stig, It's disappointing to know we missed the mark during your stay and we will share your observations with our team so improvements can be made to provide a more satisfactory stay next time. Your feedback is important to us and we'd love another chance to deliver the wonderful stay you deserve.

4/10 Dårligt

Jennifer

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property is well positioned at the center of town and close to many local businesses in the area. However, we had a bad experience as the pool had yellow stains inside the pool (afraid that it must have been some type of algae) as we developed itchy skin. Breakfast was reasonable, although options were limited. Wish there would have been more of a full continental breakfast.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 24. maj 2024
Thank you for your review. We appreciate you mentioning the property's convenient and central location close to local businesses. Your feedback regarding the condition of the pool is appreciated. We will address this to make sure it is up to the proper standards. We're also taking your comments about the breakfast options to heart and will be reviewing the menu to see if we can expand the offerings. It is our hope you will consider staying with us again to see how we have improved.Sincerely,Parul PatelGeneral Manager

10/10 Fremragende

Ben

Comfortable
Overnattede 1 nat i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Ben,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay at Quality Inn & Suites Middletown - Newport. Should your travels bring you back to the area, we hope you choose us for your stay again.Sincerely,Parul PatelGeneral Manager

2/10 Forfærdeligt

Gregory

Synes ikke om: Service og personale
They tave me the worst room in the place
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Gregory,Our goal is for each of our guests to feel welcomed and know their needs are well taken care of. We are sorry you did not feel this way during your stay, and we apologize for any concerns you had with our accommodations. Our hope is that you will allow us another opportunity to make this up to you, and until then, we wish you all the best.Sincerely,Parul PatelGeneral Manager

4/10 Dårligt

Susan

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
outdated, mattress/pillows worn well beyond their years.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Susan,Thank you for your feedback. We sincerely apologize for the feel of the room and the condition of the mattress and pillows. A comfortable night's sleep is extremely important, and we regret falling short of providing that experience. Guest comfort is a top priority, and your feedback is valuable as we plan improvements. We hope you will consider staying with us in the future.Sincerely,Parul PatelGeneral Manager

2/10 Forfærdeligt

Dennis

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I get yell by asking for a cup of juice by the operation manager and that’s not her business to know that’s not an operation thing to be yelling at customers in the motel. There’s a lot of customers that hurt it and.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 8. maj 2024
Dear Dennis,Thank you for sharing your experience. We are concerned about your interaction with one of our team members. Your comfort and satisfaction are important to us, and we will address this matter with our team to ensure we are meeting our high standards of hospitality going forward. We appreciate your feedback and hope to welcome you back and go above and beyond your expectations in the future.Sincerely,Parul PatelGeneral Manager

10/10 Fremragende

Gary

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Francis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Domiano

Overnattede 1 nat i april 2024

10/10 Fremragende

Mary Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great value, room updated, bathroom as newly re-done.
Overnattede 1 nat i april 2024
Svar fra General Manager den 2. maj 2024
Dear Mary Anne,Thank you for choosing Quality Inn & Suites Middletown - Newport. We're delighted you liked our accommodations! We value you as our guest and hope to welcome you back. Sincerely,Parul PatelGeneral Manager

2/10 Forfærdeligt

Alexis

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

10/10 Fremragende

sue

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A wonderful room for a group of 6 people.
Overnattede 1 nat i december 2023
Svar fra General Manager den 23. apr. 2024
Dear Sue,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Scott RossGeneral Manager

6/10 Okay

Sheri

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Kids loved the pool, staff was friendly, property does need updating.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Sheri,Thank you for your feedback! We're delighted to hear that your kids enjoyed the pool and that you found our team to be accommodating. We also appreciate your honesty regarding our property, and we'll consider your comments as we strive to improve our facilities. Your satisfaction is important to us, and we hope to welcome you back for a stay that goes above and beyond your expectations in the future.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Joacir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Debbie was incredible offering a walker for my handicap 82 years old. Will stay again! Heated pool was excellent.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 18. apr. 2024
Terrific customer experiences and satisfaction are among our top priorities, and your review reaffirms the hard work we put in every day. Your praise will be shared with Debbie, and she will be delighted to know that her care and service have made a positive impact on your stay with us. We appreciate you highlighting our heated pool as well. Your desire to return is the best compliment we can get, and we look forward to welcoming you back for another great experience. Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Hector, Valley Stream

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and comfortable Left my glasses on the room and they call me to arrange to get it back so they customer service at the best
Overnattede 1 nat i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Hector,Thank you for providing your review of Quality Inn & Suites Middletown - Newport. It is wonderful to hear that you found our rooms to be clean and restful. We are delighted to know our team provided you with amazing customer service by assisting with the return of your glasses! It is our hope that you will stay with us again in the future.Sincerely,Scott RossGeneral Manager

4/10 Dårligt

Nicole

Overnattede 2 nætter i april 2024

6/10 Okay

Edward

Rejste med familie
Synes godt om: Service og personale
Overall the property was kind of dumpy, but rooms, beds, and bathrooms were clean and comfortable.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Edward,We appreciate your feedback, and we're glad our clean, comfortable rooms met your needs. If you're in the area again, we hope you'll come back to see us.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Emanuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the pool
Overnattede 1 nat i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Emanuel,We appreciated the opportunity to host you at Quality Inn & Suites Middletown - Newport. It's fantastic that you loved our refreshing pool. Please stay with us again soon. Sincerely,Scott RossGeneral Manager

2/10 Forfærdeligt

Mario

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Was spiders and webs in the room
Overnattede 1 nat i april 2024
Svar fra General Manager den 12. apr. 2024
Dear Mario,Thank you for taking the time to leave a review. We are disappointed to hear about the state of your room and thank you for sharing your concerns. We are always committed to improving comfort and cleanliness for our future guests, and we hope to welcome you back again for a more enjoyable stay.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Domiano

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was nice
Overnattede 1 nat i april 2024
Svar fra General Manager den 12. apr. 2024
Dear Domiano,We're delighted you had a pleasant stay with us. Our team looks forward to welcoming you back to Quality Inn & Suites Middletown - Newport for another enjoyable visit!Sincerely,Scott RossGeneral Manager

8/10 Udmærket

Wilson

Synes godt om: Service og personale
Picina muy sucia
Overnattede 3 nætter i april 2024
Svar fra General Manager den 11. apr. 2024
Estimado Wilson,Si bien nos alegra recibir una calificación alta, nos disculpamos por cualquier problema de limpieza de la piscina. Este asunto es muy importante para nosotros y lo analizaremos lo antes posible. Considere volver pronto para unirse a nosotros.Atentamente,Scott RossGerente general

10/10 Fremragende

Iftakharul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Worth it by price. Clean, tidy and quiet
Overnattede 1 nat i april 2024
Svar fra General Manager den 11. apr. 2024
Dear Iftakharul,Thank you for choosing to stay with us and for taking the time to provide your five-star review! We are thrilled to hear that our accommodations and standard of cleanliness met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Quality Inn & Suites Middletown - Newport. Sincerely,Scott RossGeneral Manager

10/10 Fremragende

John

Overnattede 1 nat i april 2024

10/10 Fremragende

Sofia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
had a great time
Overnattede 2 nætter i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Sofia,Thank you for your recent stay at Quality Inn & Suites Middletown - Newport. We appreciate your feedback, and we hope to host you again soon.Sincerely,Scott RossGeneral Manager

8/10 Udmærket

Karley

Overnattede 1 nat i april 2024

8/10 Udmærket

Adam

Overnattede 2 nætter i marts 2024

6/10 Okay

Jun

Rejste med familie
Synes godt om: Rengøring, service og personale
I would have given this place 4 stars, if it wasn't for the fact that cold air was leaking through the fully closed sliding door and got cold at night time. Otherwise, the pleasant surprise is the option to log into Netflix account despite small screen. The swimming pool in a sunroom setting looks great and hope they fix the leakage issue.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 9. apr. 2024
Dear Jun,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our fabulous swimming pool and your stay overall, we are sorry for the concerns you had with the sliding door. Please know that our team is always ready to provide assistance for any concerns that may arise. That said, we will be sure to relay your comments to our maintenance team to ensure these matters are addressed swiftly. We hope to have another chance to welcome you back and impress you in the future.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Francis

Overnattede 1 nat i april 2024

10/10 Fremragende

Liliane

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent experience
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 9. apr. 2024
Dear Liliane,Thank you so much for choosing to stay with us at Quality Inn & Suites Middletown - Newport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Scott RossGeneral Manager

2/10 Forfærdeligt

Carlos richard

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024

8/10 Udmærket

Katie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A nice, quiet place for a short stay in Rhode Island. The rooms were a great size and quick and easy check in/check out.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 3. apr. 2024
Dear Katie,Thank you for taking a moment to review your recent stay. We're delighted our spacious accommodations suit your needs well, and we appreciate you mentioning our efficient team. It was a pleasure having you here at Quality Inn & Suites Middletown - Newport, and we hope you return soon!Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Tammy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024

8/10 Udmærket

Kara

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Cost effective and very spacious room for families. We stayed in a queen suite and the kids loved having a little larger room to stretch out. Bathrooms were nice and the pool was huge and warm
Overnattede 1 nat i marts 2024
Svar fra General Manager den 1. apr. 2024
Dear Kara,It was such a pleasure to welcome you to Quality Inn & Suites Middletown - Newport! We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our family-friendly atmosphere and fantastic value. Thank you for your kind review, and we hope you all return soon!Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was off season so it was quiet which was nice
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 1. apr. 2024
Dear Nicholas,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience at Quality Inn & Suites Middletown - Newport, and we appreciate you mentioning our peaceful atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Scott RossGeneral Manager

8/10 Udmærket

William

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
It was clean. The employees were polite.
Overnattede 6 nætter i marts 2024
Svar fra General Manager den 25. mar. 2024
Dear William,Your positive review of Quality Inn & Suites Middletown - Newport is much appreciated! It's great that our clean accommodations and courteous hospitality made your stay pleasant. Thank you for your kind praise and we hope to see you again.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Obidike

Synes godt om: Rengøring
Overnattede 3 nætter i februar 2024

6/10 Okay

Cleveland

Overnattede 2 nætter i marts 2024

8/10 Udmærket

Patsy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bus stop is right outside the entrance to the Quality Inn
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 8. mar. 2024
Dear John,Thank you so much for choosing to stay with us at Quality Inn & Suites Middletown - Newport. We're thrilled to read you were able to take advantage of our convenient location. It was a pleasure to host you, and we hope to welcome you back in the future.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean. Helpful staff loved the continental breakfast.
Overnattede 1 nat i februar 2024
Svar fra General Manager den 27. feb. 2024
Dear Jane,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad our attention to cleanliness and service impressed you and that our tasty breakfast was to your liking. Should you be in the area again, please come back to see us.Sincerely,Scott RossGeneral Manager

8/10 Udmærket

William

Overnattede 1 nat i februar 2024

10/10 Fremragende

Margaret

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very pleasant rooms were clean. Free breakfast was excellent.
Overnattede 1 nat i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Margaret,Thank you for leaving us a review. We are thrilled that our team positively impacted your stay with us, especially with their high standards of cleanliness that they work hard to maintain. It makes us glad to know that you enjoyed the most important meal of the day with us. We look forward to welcoming you back.Sincerely,Scott RossGeneral Manager

6/10 Okay

Catia

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We rented a deluxe room room was kind of dirty no shampoos used bar soaps. Cetepide in the jacuzzi other bugs around the jucuzzi. Pool was cold and area was freezing .
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Catia,Thank you for your recent stay and we appreciate you sharing your valuable comments. We're sorry to hear of any issues you encountered during your time with us and that our accommodations fell short of meeting your expectations. Please accept our apologies if your room had not been prepared to our usual high standards and for any pests you encountered; we will certainly address the concerns you raised internally and work with our team to ensure these are resolved going forward. We consider all feedback an opportunity to continually monitor guest satisfaction and where we need to be doing better. We hope to have the chance to impress you on another occasion.Sincerely,Scott RossGeneral Manager

2/10 Forfærdeligt

Sean

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Found bed bugs and when I reported to staff I was not offered a resolution. I left and paid 3 times as much for a last minute check in at a hotel at 11pm. No refund. No offer to fix. Never again.
Overnattede 1 nat i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Sean, We deeply regret that your recent experience at our hotel did not meet your expectations. Your feedback is invaluable to us, and we apologize for any inconvenience you encountered, as this is not the experience we hope to give our guests. We are taking immediate steps to address your concerns. Thank you for bringing this to our attention.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Teresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kasey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff. Pool was warm and clean. Room was in excellent shape and clean. Breakfast was hot and nice variety
Overnattede 1 nat i februar 2024
Svar fra General Manager den 17. feb. 2024
Dear Kasey,Thank you for choosing Quality Inn & Suites Middletown - Newport! We're delighted you had a great experience with our team and enjoyed our warm and relaxing pool. It's also fantastic that you found your room well-kept and enjoyed our hot breakfast. We appreciate your kind words and hope to welcome you back again soon!Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Amy

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Check in was easy, room is ok, there was standing water in our tub. Pool was nice.
Overnattede 1 nat i februar 2024
Svar fra General Manager den 17. feb. 2024
Dear Amy,It was a pleasure having you as our guest recently. We're pleased our efficient team left a memorable impression on you, and we appreciate you mentioning our sparkling pool. Your feedback about the tub will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon.Sincerely,Scott RossGeneral Manager

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Pool and Breakfast
Very nice and clean. The kids and I loved the indoor pool, which was very big and very nice and warm. And as far as continental breakfasts go, this was like the best on ever. Good eggs and sausage and waffles :)
Overnattede 1 nat i februar 2024
Svar fra General Manager den 9. feb. 2024
Dear David,It was terrific hosting you and your loved ones, and we are delighted to receive a perfect rating! Our team at Quality Inn & Suites Middletown - Newport can't wait to host you for another fantastic stay, so please come back soon!Sincerely,Scott RossGeneral Manager

10/10 Fremragende

Carmelo

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
It was good
Overnattede 1 nat i februar 2024
Svar fra General Manager den 6. feb. 2024
Dear Carmelo,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad you had a positive experience, and we look forward to seeing you again the next time you're in the area.Sincerely,Scott RossGeneral Manager

6/10 Okay

Antonio

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024