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Anmeldelser af Hampton Inn by Hilton Middletown

2.5 out of 5
Hampton Inn by Hilton Middletown
20 Crystal Run Crossing, Middletown, NY

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 446 af i alt 867 anmeldelser" "
Bedømmelse på 8 − Udmærket. 278 af i alt 867 anmeldelser" "
Bedømmelse på 6 − Okay. 84 af i alt 867 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 867 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 867 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Anker

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

2/10 Forfærdeligt

Charles, Winston-Salem

Rejste med partner
Synes ikke om: Service og personale
No free water!!! Bad attitude at the front desk
Overnattede 1 nat i maj 2024
Svar fra Ashvi Patel den 13. maj 2024
Good afternoon, this is for the wrong hotel you stayed at the Hampton Inn Newburgh I do apologize for the inconvenience.

4/10 Dårligt

Loretta, Merrick

Rejste med familie
Synes ikke om: Rengøring, service og personale
Poor housekeeping. Beds not made, refused to bring clean towels when requested. Had to wait till the next morning.
Overnattede 2 nætter i maj 2024
Svar fra Ashvi Patel den 6. maj 2024
We do apologize for the inconvenience would you be able to give us a little more detail?

10/10 Fremragende

Frances

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was there for a training, it was very nice to study.
Overnattede 3 nætter i april 2024
Svar fra Ashvi Patel den 3. maj 2024
Thank you for your review we appreciate the feedback and hope to see you soon!

10/10 Fremragende

Meghan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fine stay.
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 3. maj 2024
Thank you for your review we appreciate the feedback and hope to see you soon!

10/10 Fremragende

Synovia, South Fallsburg

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 3. maj 2024
Thank you for your review we appreciate the feedback and hope to see you soon!

6/10 Okay

daniel

Synes godt om: Rengøring
When I arrived at the hotel and employee was cursing upset because she was being “written up “. After, in the very next room, it sounded like the manager was canceling her and telling her to “”Shut up and don’t say a word! “. Also, the valance in the room was separated from the ceiling and looked very unsightly. I called the hotel to speak to the manager, who was not present at the time and was told that the manager would call me back. I never received a phone call. Other than that, everything else is OK.
Overnattede 1 nat i april 2024

10/10 Fremragende

Debra

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 22. apr. 2024
Thank you for your 5 star review I appreciate the feedback and hope to see you again soon!

10/10 Fremragende

André, Quebec

Rejste med partner
Good breakfast. Good matelas.
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 22. apr. 2024
Thank you for your 5 star review I appreciate the feedback and hope to see you again soon!

10/10 Fremragende

Phillip

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My third visit here always a wonderful experience
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 15. apr. 2024
Thank you for coming back to the Hampton Inn Middletown! We appreciate your feedback and hope to see you again soon!

10/10 Fremragende

Monaliza

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love it because it was quite,clean and the room was spacious.
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 15. apr. 2024
Thank you for your 5-star rating we appreciate your feedback and hope to see you again soon!

8/10 Udmærket

MARIELOUISE

Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 3. maj 2024
Thank you for your review we appreciate the feedback and hope to see you soon!

6/10 Okay

Daniel

Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 5. apr. 2024
Thank you for your review, we hope you come back again, and we can give you a better experience!

6/10 Okay

Jenn

Synes godt om: Rengøring, service og personale
The breakfast was a mess. There was no oatmeal, no fruit and no eggs and about 4 soggy French toast sticks when I went down at 7am. Also there were no towels in the weight room and nothing to wash the machine down with after I finished. Staff was very friendly and helpful. Room was clean. Shower head didn’t have very much pressure but it worked.
Overnattede 1 nat i april 2024
Svar fra Ashvi Patel den 4. apr. 2024
Thank you for writing us a review I do apologize for the inconvenience at breakfast, but I do appreciate the kind words about the staff. We hope to see you again soon and give you a better experience!

10/10 Fremragende

Claude

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cet hôtel a rempli toutes nos attentes, propre, confortable et très bon petit-déjeuner
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 1. apr. 2024
Thank you for the wonderful review we hope to see you again soon!

2/10 Forfærdeligt

William

Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 22. apr. 2024
I apologize for the inconvenience and hope you can give us a better chance, but we hope to see you again soon.

2/10 Forfærdeligt

Curtis

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
we got locked out of one of our rooms and the check in process was slow and problematic
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 2. apr. 2024
Good afternoon, we appreciate the time in you making the review but the hotel is compensating you fully for your stay so we hope that you would consider taking this down or writing something else.

10/10 Fremragende

Phillip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to restaurants
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 25. mar. 2024
Thank you for giving us a 5 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fremragende

Allan D

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
An excellent cozy and quiet place
Overnattede 2 nætter i marts 2024
Svar fra Ashvi Patel den 25. mar. 2024
Thank you for giving us a 5 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fremragende

Emanuel

Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 15. apr. 2024
Thank you have your review we hope to see you again soon!

8/10 Udmærket

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were friendly and open to requests.
Overnattede 2 nætter i marts 2024
Svar fra Ashvi Patel den 25. mar. 2024
Thank you for giving us a 4 star review, and complimenting our staff we hope to see you soon and give you some more Hamptonality!

10/10 Fremragende

Dana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, friendly staff
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 15. mar. 2024
Thank you for your great response. We hope to see you again soon!

8/10 Udmærket

Virginia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This facility was switching over to digital on the day/evening of my arrival. It was causing problems at the desk creating room cards for those of us that had not uploaded the app, etc. It took a long time but the saving grace was how polite and apologetic the woman running the desk was thru it all. She even went upstairs with me and two other people who were checking in at the same time to make sure our room cards worked to open the door. Hampton Inn is lucky to have her.
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 13. mar. 2024
Thank you for staying at the Hampton Inn and for your great feedback on our front desk agent Kaitlyn! We will let her know the kind words said about her! We do apologize for the inconvenience on the room keys we had tried our hardest to fix it on a timely manner with Hilton.

6/10 Okay

HAESUN

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
전반적인 청결함은 좋았으나 욕실이 좀 지저분했어요. 그외에 침구나 다른부분은 칭찬할만합니다
Overnattede 1 nat i marts 2024
Svar fra Ashvi Patel den 4. mar. 2024
Good afternoon, thank you for your feedback. We hope that you would be able to come back, and we can give you a better experience maybe if you can give us a little more detail, we can fix the issue. Thank you!

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Ashvi Patel den 27. feb. 2024
Thank you for an 8/10 stars. We appreciate the feedback and hope to see you soon again at the Hampton Inn Middletown!

4/10 Dårligt

paul

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The tv didn't work right screen was very dark, no kleenex, no bath soap , the remote should be replaced. A very disappointing Hilton
Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 26. feb. 2024
Good morning, would you be able to tell me your room number? I do apologize for all the inconveniences that have happened during your stay and hope we can welcome you again.

10/10 Fremragende

lucie, Quebec

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 26. feb. 2024
Thank you for the 5 star review we hope to see you again!

10/10 Fremragende

Steven

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 20. feb. 2024
Thank you for your wonderful review, we hope to see you again soon!

10/10 Fremragende

Charles

Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 20. feb. 2024
Thank you for your wonderful review, we hope to see you again soon!

10/10 Fremragende

Wanda I

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I would have liked a mattress topper. Mattress was a little hard.
Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 12. feb. 2024
Thank you for your 5-star review. We appreciate it and hope to see you again soon, for the mattress we do apologize and can have that set up for you next time!

8/10 Udmærket

Denise

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to restaurants & Galleria Mall. Breakfast was ok. The store was low on items. Wasn't thrilled about the room, found strands of hair on the bed, but stayed 1 night, didn't make a fuss about it.
Overnattede 1 nat i februar 2024
Svar fra Ashvi Patel den 12. feb. 2024
Thank you for your 4-star review. We appreciate it and hope to see you again soon, for the mattress we do apologize for the inconvenience, we would have been happy to rectify the issue if we knew prior.

8/10 Udmærket

George A

Overnattede 1 nat i januar 2024
Svar fra Ashvi Patel den 25. mar. 2024
Thank you for giving us a 4 star review, we hope to see you soon and give you some more Hamptonality!

10/10 Fremragende

Chunsong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good location. Close to everything.
Overnattede 1 nat i januar 2024
Svar fra Ashvi Patel den 7. feb. 2024
Thank you for your wonderful review, we hope to see you again and give some of that Hamptonality Hospitality again!

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Ashvi Patel den 7. feb. 2024
Thank you for your wonderful review, we hope to see you again and give some of that Hamptonality Hospitality again!

8/10 Udmærket

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Ashvi Patel den 19. jan. 2024
Thank you for your 4 star rating and for staying with us we hope to see you soon again! Thank you!

10/10 Fremragende

James Richard

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was helpful when our flights were delayed and cancelled. Only problem we had was we did not get room service during the four days even after requesting it.
Overnattede 4 nætter i januar 2024

10/10 Fremragende

Karyn

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Clean convenient
Overnattede 1 nat i januar 2024
Svar fra Veronica Primus den 17. jan. 2024
Thank you for your feedback. We truly appreciate you taking the time to leave us a review. We hope that you will come back again.

10/10 Fremragende

Lucia

Overnattede 1 nat i januar 2024
Svar fra Veronica P den 11. jan. 2024
Thank you for your rating on our hotels and staff.

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Veronica P den 11. jan. 2024
Thank you for sharing a rating on our hotel and staff.

2/10 Forfærdeligt

Mark

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The card reader was broken during check in so the manager had to take down our card number by hand. The toilet in the room was clogged when we checked in and maintenance was not available until the next day. They changed out room to another one because of the toilet, and there were spider webs in the window of the new room, a candy wrapper on the floor, a used bar of soap in the bathroom, no shampoo in the shower, a stain on the mattress, and an empty tissue box in the bathroom. Probably the dirtiest rooms we've ever stayed in with Hampton Inn. Expedia should refund the price of the room as we used our points for the stay.
Overnattede 1 nat i januar 2024
Svar fra Veronica P den 11. jan. 2024
I am sorry that you did not receive the quality of service that you deserve. Please know that we will address your concerns. Thank you for bringing this to our attention.

10/10 Fremragende

Jalshree

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Veronica P den 11. jan. 2024
Thank you for your rating on our hotel. We appreciate you choosing to stay at our property.

8/10 Udmærket

sylvia, Brooklyn

Rejste med familie, Rejste med kæledyr
Similar to other properties in their portfolio. Good value for families. Please keep the complimentary breakfast. It helps.
Overnattede 1 nat i december 2023
Svar fra Veronica P den 11. jan. 2024
Thank you for your suggestions. We appreciate you choosing to stay at our property.

8/10 Udmærket

Shyann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and comfy
Room was spacious and clean, especially for a pet friendly hotel. Nice spot outside for dogs. Breakfast was good and beds were comfy.
Overnattede 5 nætter i december 2023
Svar fra Veronica P den 11. jan. 2024
Thank you for sharing your experience at our hotel. We certainly look forward to your return visit.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really didn't have much interaction with anyone other then the girl at the front desk which very pleasant. Everything was the way it should be so we had no need to ask for anything.
Overnattede 1 nat i december 2023
Svar fra Veronica Primus den 27. dec. 2023
Thank you for taking the time to share your experience at our property. We appreciate your business and look forward to future business.

10/10 Fremragende

Jacques

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Veronica Primus den 27. dec. 2023
Thank you for rating our property and staff. Have a wonderful holiday season.

2/10 Forfærdeligt

CLARK

Overnattede 1 nat i december 2023
Svar fra Veronica P den 11. jan. 2024
I am sorry that you feel that way about our hotel. We hope that you will give us another opportunity to serve you in the future.

10/10 Fremragende

Michael

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great rooms and gym facilities.
Overnattede 1 nat i november 2023
Svar fra Veronica Primus den 27. dec. 2023
Thank you for your feedback. we appreciate you choosing to stay at our hotel. Have a wonderful holiday season.

4/10 Dårligt

Nicole

Overnattede 1 nat i november 2023
Svar fra Veronica Primus den 27. dec. 2023
Thank you for your feedback. Have a happy holiday season.

8/10 Udmærket

Erika, White Plains

Overnattede 1 nat i november 2023
Svar fra Ashvi Patel den 22. nov. 2023
Thank you for giving us a rating and for choosing Hampton Inn we hope to see you again soon!

10/10 Fremragende

Marcus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Ashvi Patel den 22. nov. 2023
Thank you for giving us 5 stars and choosing Hampton Inn we hope to see you again in the near future!