Hoteller nær Miami VA Healthcare System

"Great service – special thanks to Ian and Samanda! We had a very nice stay at Gale Miami Hotel and Residences. A big thank you goes out to Ian, who provided absolutely excellent service – always friendly, helpful, and professional. He truly made a difference in our experience. Also, a big shout-out to the beautiful and kind Samanda in the restaurant. She was always warm and welcoming every morning, and made our breakfast moments really pleasant. However, there are a few things that could be improved. We booked a stay with breakfast included, but instead received a $25 credit to order from the menu. This didn’t feel fair – especially since we had to pay tax even if we only spent the $25. Housekeeping also left something to be desired. It was supposed to come automatically every other day, but no one showed up, even after we asked for it. All in all, it’s a beautiful hotel with great service – especially thanks to Ian and Samanda – but there’s definitely room for improvement in the housekeeping and the breakfast arrangement."

"OK Hotel, med god beliggenhed, tæt på det meste , kunne gå til meget, Internet var meget ringe"

"Grayson opfyldte alle vores ønsker."

"Hotellet fremstår lidt slidt og der var renovation i gang på den etage vi boede. Hotellet har ingen shuttle service til og fra lufthavnen hvilket er under standard for hotel på det niveau de selv beskriver - deres egen hjemmesiden skriver også de har shuttle service, men da vi spurgte hvor tit den kørte fik vi at vide de ikke opererede shuttle service, men kunne arrangere transport til det 4 dobbelte pris i forhold til at tage Uber. Lobbyen ligger på 4 etage og adgang var med 4 - 5 elevatorer som ikke fungerede og havde kapacitet til de mange gæster - ved udcheckning en kl 12:00 var der lange køer i lobbyen med gæster som ventede på elevatorer for at forlade hotellet - op til 15-20 Minutters kø for at komme ud. "