Siddeområde i lobbyen

Anmeldelser af The Whitelaw Hotel

3 out of 5
The Whitelaw Hotel
808 Collins Ave, Miami Beach, FL

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 294 af i alt 1010 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1010 anmeldelser" "
Bedømmelse på 6 − Okay. 186 af i alt 1010 anmeldelser" "
Bedømmelse på 4 − Dårligt. 108 af i alt 1010 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 139 af i alt 1010 anmeldelser" "

7,4/10

Rengøring

7,4/10

Service og personale

6,4/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Rasmus

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Der er meget lydt, hvorfor man kan høre næsten alt, der foregår rundtomkring ens værelse. Hotellet havde generelt en dårlig lugt, og virkede lidt slidt. Værelset var dog generelt meget fint udover, at toiletdøren ikke kunne lukkes helt i. Værst af alt var, at vi skulle betale 114$ i resort fee for 4 dage, hvilket vi senere fandt ud af var for brug hårtørre og håndklæder!! - Der var ingen faciliteter man der kunne begrunde dette resort fee, og man kunne ikke engang få lov at opbevare sine kufferter på afrejse dag. - Dette havde hotellet ikke oplyst om på forhånd, hvorfor dette først blev oplyst ved Check-in.
Overnattede 4 nætter i januar 2023
Svar fra TM, Guest Relations den 9. feb. 2023
Hello Rasmus, thank you for your review. Our lively neighborhood is what makes our location so attractive to travelers, but we apologize for any disturbance. Our resort fee covers a variety of amenities to include nightly Happy Hour, premium WiFi, use of beach towels, and more. We are disappointed you did not have a better stay, but we appreciate all feedback.

4/10 Dårligt

Sisse

Overnattede 2 nætter i januar 2023
Svar fra TM, Guest Relations den 1. feb. 2023
Hello Sisse. We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

6/10 Okay

Finn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fint sted en enkelt blok fra Miami Beach
Imponerende reception med meget venligt personale Ligger perfekt til et ophold ved Miami Beach - for unge mennesker - En enkelt blok fra stranden Hotellet gør sig umage for at gæsterne befinder sig godt Værelserne meget støjfølsomme, vi kunne høre alt på de tilstødende værelser. Super for unge mennesker eller en enkelt overnatning
Overnattede 1 nat i februar 2019
Svar fra TM, Guest Relations den 11. feb. 2019
Hello Finn. Thank you for your review. We are pleased to know that you liked our great location just a block to restaurants, shops, entertainment and the beach. We provide a complimentary beach bag with use of our beach towels. Our lively neighborhood is what makes our location so attractive to travelers, but we apologize for any disturbance. We appreciate your feedback and hope you will come again for a future stay.

2/10 Forfærdeligt

Eric

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Stinker af stoffer.
Aldrig kommer jeg tilbage til dette hotel igen. Efter hjemkomst får jeg en mail at de kræver $45,60 for charges som de ikke uspesiferer. Værelset var betalt, shuttle service var fri, 1 lokal opkald til Hertz, og intet brugt af minibar, så hvad er det beløb til??? Der bliver afholdt meget højlydte sammenkomster til ca halv to om morgen på begge natter, uden at de tager hensyn til deres gæster på grund etagen. Det værste var dog den stank af marijuana i gangen udenfor vores værelse på rejse dagen, og at det var ham bag skranken som røg sammen med rengørings personalet. Efter at have ventet i ca 5 min kom han endelig ud fra døren vedsiden af vores værelse sammen med en fra rengørings personalet. Han undskyldte og sagde han havde været på toilet som var direkte løgn da han stank af det. Total ingen respekt for deres gæster, og gider ikke at bo et sted som stinker af stoffer.
Overnattede 2 nætter i januar 2018
Svar fra TM, Guest Relations den 2. feb. 2018
Hi Eric. We appreciate you leaving a review. I'm disappointed to learn that your stay with us was not more pleasurable. I spoke with our General Manager who corresponded with you personally, to assure you, there were no charges to your credit card. Our property is smoke-free, so if we are made aware of guests smoking, they are fined. I can guarantee that our staff member you are referring to is a non-smoker. We strive for our guests to have the best experience during their stay and I'm sorry that this was not the case. We welcome you again for what I'm sure would be a much better visit.

6/10 Okay

Tanja

Synes ikke om: Service og personale
Noget af personalet fra uhøflige. De stjal oplader og adapter og ville ikke indrømme det. De havde ikke reserveret transport til lufthavnen til os som vi ellers havde aftalt med dem.
Overnattede 3 nætter i november 2017
Hello Tanja. Thank you for staying with us.thank you for taking time to let us know your experiences,we are sorry about that.We will work hard so that it will not happen again. Cheers!! Kedi M.

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great allocation, it the best installations.
Overnattede 2 nætter i maj 2024

6/10 Okay

Samir

Synes godt om: Service og personale
Overnattede 3 nætter i maj 2024

10/10 Fremragende

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An Art Deco hotel with charm. Enjoyed the restaurant too.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Samuele

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Struttura molto carina, a due passi dalla spiaggia e dal lungomare. Ottimo ristorante presso la struttura.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Soleil

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly and helpful. The room was to my standards. The restaurant had good food and drinks.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Krishna

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

6/10 Okay

tom

Synes ikke om: Faciliteter
The staff is average, the rooms are so so. But you save money compared to the high brand hotels which can make your South Beach stay enjoyable. Beach is 1-block away
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Charli

Rejste med partner
Synes ikke om: Rengøring, faciliteter
This hotel was not the cleanest. The hotel beach towels were very worn, room did not have any channels that worked on the tv. They pour a bunch of carpet freshener in the hallways to vacuum. The bed had a major dip in the middle of it. The shower water drains slow, you’re standing in your a puddle of your dirty shower water. I won’t book this hotel again.
Overnattede 3 nætter i maj 2024
Svar fra TM, Guest Relations den 17. maj 2024
Hello Charli. Your feedback is valued and appreciated, as it allows us the opportunity to see where we need to improve. It is our hope that you will give us another chance to host you in the future, when we will ensure that our hospitality lives up to the high standards we are known to provide.

2/10 Forfærdeligt

Bill

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I wish we could share the pictures we took, but this site doesn't allow. This hotel is very outdated and doesn't seemed to be maintained properly. First, the laminate floors were cracked and had we not had shoes on, would have cut my foot open. Second, the bathroom looked dirty and either the sink or toilet was leaking - we discovered a pile of water under the sink the morning we left. The day we left, the person spraying down the outside area didn't care that we were waiting for our UBER - he just sprayed and we got some splashes from the water. The only saving grace - we got the hotel free due to points earned on Expedia and we were able to be checked in nearly 4 hours early.
Overnattede 1 nat i maj 2024
Svar fra TM, Guest Relations den 17. maj 2024
Thanks for your review, Bill. While we are a historic hotel in the Art Deco district, we routinely perform upkeep and maintenance. We are disappointed that your one-night stay was anything less than perfect., but we appreciate all feedback.

2/10 Forfærdeligt

Maraill, Cincinnati

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
They are falsely advertising this hotel. The pics are very deceiving the rooms are extremely small the furniture and decor are very outdated, 1970-1980's vibe. I will never stay at this place again and would strongly NOT recommend this place to anyone that requires quality in a choice for a hotel. The star wouldn't allow me to give either negative or no star which is why it got the 1 star that I was forced to give. 🗑🗑🗑
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Edgar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
:)
Overnattede 1 nat i maj 2024
Svar fra TM, Guest Relations den 17. maj 2024
It was a pleasure to host you, Edgar! Please come back and join us again soon.

2/10 Forfærdeligt

Marie

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This hotel is terrible!!! The shower has no shower curtain and water splashes everywhere in the bathroom , and no hot water to take a shower!! Also when we checked into the room there was a puddle of water at the front of our bed. I have never been at a hotel room like this before. It is unacceptable!!!
Overnattede 1 nat i maj 2024
Svar fra TM, Guest Relations den 17. maj 2024
Hello Marie, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Please report any issues with your room to our staff, so we can look into it further. We appreciate your feedback.

8/10 Udmærket

Martín, Arequipa

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Good overall
Overnattede 2 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
It's nice to know that you had a good overall stay, Martin! We hope you will visit us again when you are back in the area.

10/10 Fremragende

Wilbert

Synes godt om: Rengøring, faciliteter
perfect
Overnattede 2 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
It's terrific to know that you had a perfect experience, Wilbert! We welcome you to stay with us again when you are back in Miami Beach.

6/10 Okay

Yahaira

Overnattede 2 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
We are constantly working to improve the guest experience, so we welcome all feedback. Thank you for your review, Yahaira.

4/10 Dårligt

Frankie

Rejste med familie, Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
A lot of hotel guests and myself kept having to come to the front deak and wait 5 or more minutes at a time to get card access to our paid for rooms. The TV was not working properly in one of the two rooms i booke from friday to checkout on monday. The water was pooling in the shower afyer running 1-2 minutes. Mildew on/in showers. Had to self clean. The METAL ICE SCOOPER. Was stationed on a wall via metal rusted bracket/ wall fixture. The food at the resturant was good. I would love to revisite and tell friends, but changes are needed
Overnattede 3 nætter i april 2024

4/10 Dårligt

Louis

Cold water to shower in the morning. I asked receptionist and I was told to let water run for a while. Water and sink ran for over 30 min. and not hot water. I could not shower for two nights. Hot water is essential for a Hotel. Louis
Overnattede 2 nætter i april 2024

10/10 Fremragende

Franklin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I would recommend this place. This place was near everything. Downstairs is a Mexican restaurant. It was super cute.
Overnattede 1 nat i april 2024

10/10 Fremragende

Jennifert

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love this property!! Close to the beach and to many different bars and restaurants.
Overnattede 1 nat i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
Hi Jennifert! We are happy to know that you loved our hotel. We are in the best location only minutes to the beach, restaurants, nightlife, and attractions. It would be our pleasure to host you again soon.

10/10 Fremragende

Jesus Luna

Good
Overnattede 1 nat i april 2024

10/10 Fremragende

Hailie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
It was our pleasure to have you as our guest and we look forward to your return, Hailie!

8/10 Udmærket

Lawanda

Synes godt om: Rengøring, service og personale
The property was okay for a weekend gateway.
Overnattede 3 nætter i marts 2024

8/10 Udmærket

WILBERT

Good
Overnattede 1 nat i april 2024

8/10 Udmærket

diego

Overnattede 1 nat i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
Thanks for a great rating, Diego! We hope to have you as our guest again soon.

4/10 Dårligt

elif

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
There is a restaurant at the enterance,and it takes entire reception area. So hard to check in. They do not give your room before 3 pm and they do not hold your luggages. You have to go 1 block away and pay $30 for big ,$20 for small, $10 for backpack hold fee in another store! Not fun under the Miami sun. R
Overnattede 1 nat i april 2024

6/10 Okay

Tamara

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Old place with limited services on offer the rooms are very small and the hotel carpet smells
Overnattede 3 nætter i april 2024

10/10 Fremragende

Weronika

Overnattede 2 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
Hi Weronika, thank you for sharing your excellent 5-Star rating! We hope to host you again soon.

10/10 Fremragende

Mark

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Staff was great
Overnattede 2 nætter i april 2024

8/10 Udmærket

Mayra

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay, clean, and location was central..overall good stay.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Alan

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at the Whitelaw Hotel 2 nights. On the first night our A/C system would not go above 63 degrees it was freezing. Next night it would not go below 80. Then the smoke detector started beeping. The floor was filthy and clearly had not been mopped for some time. We reported the A/C issues to the reception three times and when I asked for some compensation they offered us an extra hour checkout - this was after we checked out. Not a pleasant stay at all. We won't be back and will suggest the same to others.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Maegan

Synes godt om: Rengøring, service og personale
It’s an old property but the rooms have been remodeled. Has a cute bar in the lobby and very walkable
Overnattede 1 nat i april 2024

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was very fast and the smoothest checkin . Located in the perfect location . Good food and drinks. Staff super friendly . Rooms nice and clean ! Def would recommend!
Overnattede 3 nætter i april 2024

2/10 Forfærdeligt

Maryna

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

caroline

Overnattede 5 nætter i april 2024
Svar fra TM, Guest Relations den 17. maj 2024
We appreciate your fantastic rating, Caroline! We hope you will come again soon.

6/10 Okay

Adry

Overnattede 1 nat i april 2024

10/10 Fremragende

ada

Rejste med familie, Rejste med partner
My favorite place to stsy i love it here
Overnattede 1 nat i april 2024

6/10 Okay

alejandro

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No we’re ton park
Overnattede 1 nat i marts 2024
Svar fra Z.B. den 26. mar. 2024
Hi there! I'm sorry to hear that you had trouble finding parking. Unfortunately, the City of Miami Beach has closed some garages due to safety measures for the spring break season.

6/10 Okay

Tiffany

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Z.B. den 21. mar. 2024
Thank you for leaving an honest rating Tiffany! We hope you enjoyed your stay.

8/10 Udmærket

Mara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Habitación un poco pequeña, la ubicación del hotel está en un lugar accesible a todo!! Lo único malo es que no tiene estacionamiento y estacionar en los alrededores es muy difícil nunca había lugar.
Overnattede 1 nat i marts 2024
Svar fra Z.B. den 18. mar. 2024
Hi Mara,Thank you for taking the time to leave feedback. I'm glad to hear that the location of the hotel was convenient for you. I understand that finding parking in the surrounding area was a bit difficult, but I hope that didn't detract too much from your overall experience. We hope to see you again!

8/10 Udmærket

Ireland

Overnattede 2 nætter i marts 2024
Svar fra Z.B. den 6. apr. 2024
Hello, Thank you for taking the time to leave a positive review we appreciate it!

6/10 Okay

Marie

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Great location but noisy Rooms are outdated and don’t makehave phones
Overnattede 4 nætter i marts 2024
Svar fra Z.B. den 16. mar. 2024
Hello Marie, Thank you for sharing your feedback. We're sorry to hear that the rooms didn't meet your expectations. I hope despite this, you can give us another opportunity to give you a better experience.

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Z.B. den 16. mar. 2024
Thank you, Anna, for taking the time to leave a positive review. We appreciate your feedback and hope to see you again soon!

10/10 Fremragende

Gilbert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food was good and most of all. We liked being so close to the Beach. Gil and Tammy
Overnattede 1 nat i februar 2024
Svar fra Z.B. den 16. mar. 2024
Hi Gilbert! Thank you for taking the time to leave a positive review. It's great to hear that you enjoyed the food and the proximity to the beach! I hope you had a wonderful time and made some unforgettable memories. We hope to see you again.

6/10 Okay

Randy

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rm 101 sits adjacent to the bar and therefore, next to the noise. It’s also on the floor accessible only by stairs. Desk clerk was distracted and failed to return my id until later in the evening. Previous stays have been much better.
Overnattede 1 nat i marts 2024
Svar fra Z.B. den 16. mar. 2024
Hello Randy, We're sorry to hear about your recent experience at Room 101. That must have been frustrating to deal with. I hope that the desk clerk was able to resolve the issue with your ID in a timely manner. It's good to hear that your previous stays have been better, and hopefully, your next stay will be even better than before. We hope that you can give us another opportunity to make your next experience better.

8/10 Udmærket

Paulo

Synes godt om: Rengøring, service og personale, faciliteter
Quite place
Overnattede 2 nætter i marts 2024
Svar fra Z.B. den 13. mar. 2024
Hey Paulo! We're happy to hear that you had a good experience with us. We can't wait to have you back soon!