Hotel i Medina Jedida, Ben Arous

"We stayed 2 nights at the hotel, and had been looking forward to a great experience. The hotel had a great location, next to the Medina and was 5 star, with many good reviews. The hotel is a hotels.com VIP hotel. All the above sounds great on writing, but only the location is true. As VIP hotel we expected a much better hotel. The hotel has 16 rooms, and is in an old jail. The room we got, which was not possible to change - also felt like a jail. It was in basement floor, and some of the only light getting into the room, was through the small holes in the windows, directly out to a street. Everytime a car drove by, it felt like driving into the room. The bathroom was not probably cleaned, with dust and small leftovers from people staying in the room before. In the closet, someone had forgotten a shirt - and cleaning had not noticed. There was a lack of general information about what to expect, so around 8pm suddenly someone locked themself into the room while we was resting. That was very uncomfortable. We didn’t expect anyone coming into the room, same day as arriving. There was so many small things, that just made the stay, very uncomfortable. Small things like cleaning, airport pickup we never got confirmed and nobody to see at the airport (there was someone, and luckily we had not left the airport when he called), to the rooftop restaurant where, the service was slow and when finally receiving the coffee we ordered it was cold. I could tell many things more, but no space."