Hoteller nær Maun-haverne

"Staffing was a major issue. There was a cleaner there when we got there and didn’t seem to have any information about us coming. The rooms weee clean but little things were broken (tv remote). When we tried to leave the next morning, there was absolutely no staff around and we couldn’t get out of the gate. It took us 10 minutes to figure out how to get out of the grounds. No communication from anyone. It would be a great little spot to stay if there was a bit better service. "

"Wonderful stay. I recommend each guest must be provided with the gate remote as there is a delay in opening the gate or there should be a gateman stationed at the gate"

"Bad condition, a lot of stuff was broken."

"Hotel is niet op hoofdweg wel rustig omgeving je moet een auto hebben te verplaatsen. Personeel aardig Breakfast eentoning"

"The sink had no plumbing traps, so it smelled like a sewer if you hadn't used the sink for a while. The lock to the door was really hard to both lock and unlock. I stayed in two different rooms, one didn't have the possibility to lock the bathroom. No restaurant within walking distance and no possibility to make your own food except for a water boiler. Really low level of sounds proofing. The staff was really friendly and helpful though 😊"

"Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel!"

"WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM. Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. "

"The hotel is situated on dirt roads and is close to nothing. The rooms had dead bugs and it seemed unkept. Our reservation included free airport pickup and free breakfast. However, we had to pay for transfer and no free breakfast. According to the hostess, we paid a special rate and it did not include those items. Also, there is no reception after 3 pm (hard to find the hostess at any time), so if something goes wrong, there is no where to go. Also, the power went out in the middle of the...

"We stayed at the TGH twice - 2 nights before our safari and 1 night after our safari. The property allowed us to keep some items behind so that we didn't need to carry everything with us on safari. We even had the same room when returning - what a delight. The air conditioning, shower and pool were so nice after 7 days on a tent safari !! "

"They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

"Slightly confusing entrance as the hotel is currently under renovation, and fewer rooms were available with the construction works (we were told it will be fully open at the start of May). However the restaurant and small pool were both open. The location is outside the main town but it was nice to feel away from that. The garden rooms were spacious and clean. Breakfast was very good. The staff were fantastic; helpful, knowledgeable and friendly. Dinner was delicious, I highly recommend the...

"I arrived really late in the evening. I was able to order a sandwich from the kitchen before it closed. There is nothing around the area. My major concern was that there were a ton of insects that I had to kill so they didn't bother me while I slept. I left early in the morning to join a safari tour."