Hoteller i Mastwijk

"NH Hotel Utrecht. A Complete Disappointment! I have stayed in many hotels around the world, but this was, without comparison, the worst and most unprofessional experience I have had. From arrival, things were off. No on-site parking – instead you are directed to an external provider charging €50 per day, located 5–7 minutes away. Add city tax and a €150 deposit on top, and the total cost quickly becomes unreasonable. To make it worse, staff even asked where I had parked, which came across as intrusive and inappropriate – as if the concern was not service, but control over where guests park. The first room had a broken air conditioning unit, making it uncomfortably hot. I had to change rooms late in the evening after already unpacking. No real apology, no compensation. The second room was no better. Worn-out bed, uncomfortable, and a loud recurring noise every few minutes, making proper sleep impossible. The rooms in general are clearly run-down, with outdated and worn furniture. Wi-Fi is poor unless you pay extra for a premium upgrade. No streaming options on the TV either – not acceptable at this price point. To make matters worse, I damaged a shirt while ironing because the iron was clearly defective and had melted plastic on it. No compensation was offered, just a casual “sorry,” which says everything about the level of service. At checkout, they refused to release the €150 deposit until they had physically inspected the room. This kind of distrustful and arrogant "

"Alt var i den skønneste orden"

"Hotellet er slidt, maling der skaller af i fx. Brusekabinen, pletter på gulvtæpper, pletter på stole og sengetæppe. Gulvbelægning i værelset var ujævnt. Personalet ved ind/udtjek var meget uopmærksomme. Hotellets standart passer bestemt ikke til 4 stjerner "

"Good location right next to the station and close to both stadion and several concert halls. Nice spacious comfortable rooms. Although I never got the heating working, and I didn't ask about it, as it was okay. The breakfast was good but nothing special. Nice bar and lounge. Access to fitness room. I enjoyed the one night stay. "

"Læk"

"Det var okay værelse"

"Værelset var fint rent og personalet var venligt og hjælpsomt"

"Super fint stort værelse"

"Der er masser af butikker i nærheden, da hotellet ligger midt i et storcenter. Personalet er meget venligt og serviceminded. Da klimaanlæget i værelset ikke virkede, fik jeg bragt en el-varmer op. Der var lang kø ved morgenmaden mellem kl. 9 og 10. Så det er en god idé at komme før kl. 9. Utrecht er en virkelig hyggelig by."