Hoteller i Masatepe

"I am giving three stars because I expected more from the presidential room we paid for. While the staff were welcoming and helpful, the hotel itself left much to be desired. A major issue was the lack of hot water for showers, which is unacceptable considering the price of the presidential suite. Additionally, there were very few amenities included for example, the boat ride was not part of the package, which was disappointing. On the positive side, the food was excellent, and the views were...

"This is a large and Cabin in a natural habitat so those who want to stay here typically would have different standards than someone who wanted to stay in a tradition. I do both. For this type of experience I’m really enjoyed the atmosphere and the host and all the wildlife and hiking and peace so I highly enjoyed it and recommend it."

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"Hermosa habitación,limpia,confortable,el personal bien atento,muy buena atención "

"Family - Friendly"

"The property is very intimately set up the room that I got had the hot tub and the balcony connected, which was very nice. The only thing that I had an issue with was, I guess the room hadn’t been used in a little while so there was a a few small bugs that were in the bed and when I turned the ceiling fan on a few of them fell from the ceiling fan and because of the heat, the power kept going off and it stayed off for quite a while in the middle of the night, which caused us to be extremely hot,...

"Me he quedado 3 veces en diferentes ocasiones, nunca me decepciona! El staff sumamente amable como siempre"

"En lo personal está excelente el lugar y la estadía, solo un detalle que se debería aclarar, si quieres habitación con aire acondicionado tienes que llamar al hotel para reservar la habitación, en cambio al hacer la reservación por la app solo te incluyen ventilador y por lo común en verano las habitaciones son calientes... (Cómodas pero calientes y no basta el ventilador)"

"Todo muy bonito y una linda atención al cliente"

"The property itself is right on the lagoon."

"Cleanliness"

"Our suite had white tile throughout. The large bathroom was modern and immaculate. Very clean and friendly. Quiet and clean neighborhood. It is a short drive to the Gallerias mall. The unmarked taxi stand is across the street in front of the car wash. This is our new favorite The coffee and omelette we’re excellent Looking forward to returning"

"The property was nice but , no WiFi , swimming pool dirty, we paid to stay in a jacuzzi tub which was not working. Restaurant and bar closed at 8 pm really early. Getting to the property was complicated not enough info on the road and gps was taking us thru roads with dead ends. The property has so much potential and beauty ."

"Able to enjoy nature "