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Anmeldelser af Carols Beau Rivage Hotel

5 out of 5
Carols Beau Rivage Hotel
El-Obayed Bay, Marsa Matruh

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 19 af i alt 46 anmeldelser" "
Bedømmelse på 8 − Udmærket. 11 af i alt 46 anmeldelser" "
Bedømmelse på 6 − Okay. 7 af i alt 46 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 46 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 46 anmeldelser" "

8,2/10

Rengøring

7,4/10

Service og personale

6,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Kiran

Overnattede 1 nat i oktober 2022

10/10 Fremragende

Khaled

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing place
We had the most amazing family time. Staff is great , hotel very clean , service is excellent. we arrived around 12:30 PM , and staff checked us in already. Also the rooms booked were garden view , and they got us pool/sea view. It goes without saying the beach there is insane. Overall it was a wonderful time spent , and am glad Carols is still maintaining their quality lever.
Overnattede 2 nætter i august 2022
Svar fra eid Ibrahim den 9. aug. 2022
Dear Mr. Khaled, It was our honor to welcome you at our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager

10/10 Fremragende

Mohamed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 4 nætter i juli 2022
Svar fra eid Ibrahim den 20. jul. 2022
Dear Mr. Mohamed Have a nice morning Thank you for visiting our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager

4/10 Dårligt

Amr

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very old room furniture that is in a very bad condition, fridge not working, closets and beds almost expired. in general whole hotel needs renovation. level of cleanliness for rooms, restaurants, public toilets very poor. All inclusive offering extremely poor, no bottle of water could be provided but have to go get from water dispenser, no fresh juices, no ice creams, coffee is provided in Nescafe classic only, food quality very poor. staff doesn't help. staff appearance and cleanliness very poor. while hotel pricing is high. hotel should be max 3 starts hotel not 5 at all.
Overnattede 3 nætter i juli 2022
Svar fra eid Ibrahim den 14. jul. 2022
Dear Mr. Amr Thank you for visiting our hotel and we feel sorry that you faced all the mentioned negative points , but kindly note that we have 2 kinds fresh juices during breakfast also all kinds of hot drinks available in our bars from 10:00 a.m. till midnight, also you didn't give us the chance for solving the mentioned problems as you didn't refer to the reception or the restaurant manager for any problem. we do appreciate your comment and we are waiting for the pleasure to welcome you again at our hotel. thank you

8/10 Udmærket

hassan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful beach , spacious rooms ,
Overnattede 3 nætter i juni 2022
Svar fra eid Ibrahim den 23. jun. 2022
Dear Mr. Hassan Have a nice day Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again at Carols Beau Rivage Matrouh Thank you Eid Ibrahim General manager

8/10 Udmærket

Fayek

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet and secluded but means of transportation to the city Are very limited. Dining as a whole was less than what is expected at a classified as a 5 stars hotel. Friendly staff and very helpful. Beautiful beach, white sand and turquoise water .
Overnattede 4 nætter i april 2022
Svar fra eid Ibrahim den 7. maj 2022
Dear Mr. Fayek, Have a nice day Thank you very much for visiting our hotel and we promise in your next visit all the mentioned points will be improved. we are waiting for the pleasure to welcome you again at our hotel. Thank you Eid Ibrahim General manager

8/10 Udmærket

Hani

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Carols Hotel Marsa Matrouh
The site is very well kept. Beach clean except the presence of Burka women in the water (what a shame). Room comfortable and clean. Restaurant more or less organized. Behaviour of some guests was against basic hygiene for Covide-19. Asked for an orange juice and was offered TANG (what a shame for a 5 stars Hotel) I booked 3 rooms sea view and I was given swimming pool view. with a sarcastic comment :look at your left and you will see the sea. I was never given a sea view in spite of paying for it.
Overnattede 1 nat i oktober 2021
Svar fra eid Ibrahim den 8. nov. 2021
Dear Mr. Hani, Have a nice evening Thank you for visiting our hotel and we are looking for the pleasure to welcome you again and for sure we will do our best to improve the mentioned points. Thank you Eid Ibrahim

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Child Friendly and lovely beach.
Beautiful beach and very child friendly. Lovely food. We went out of season so it was very quite which was good for us. The service was sometimes slow but the food was good. I personally found the beds a little hard but others might be fine with them.
Overnattede 1 nat i oktober 2021
Svar fra eid Ibrahim den 8. nov. 2021
Dear Sir, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

6/10 Okay

Mohamed

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The hotel is nice as well as the beach. They charge premium rates which are understandable, however, you don’t get the service equal to the premium rates, and here are some: - The staff is nice and helpful with extra security at the gate and the hotel entrance, however, the front desk only treats you well if you are a foreigner or a tourist, if you are a local, they treat you well but not so good. - You have to pay extra if you want to get your clothes ironed as the rooms don’t have any iron boards or iron which is kinda off for the rate they charge. - There is no Microwave in your room to use. - This is one of the shocking news and made me not pleased which they do not have WiFi in the rooms, ONLY available at the bar so if you are a traveler like me and do not have a local network, you are kinda stuck. Or you have to walk to the bar to use the wifi which is a little distance from the room. - The restaurant and the breakfast bar are very limited if there are few guests at the hotel. If I pay premium rates, I should expect premium service no matter what. I end up driving to the town(which is 30 minutes away) to get some food. On the good side, the hotel is clean and the view is amazing. They do have an outdoor pool and an indoor as well. Also, they offer free beach tools if needed. Overall was nice and I would be ok with everything if I don’t have to pay premium rates.
Overnattede 3 nætter i oktober 2021
Svar fra eid Ibrahim den 22. okt. 2021
Dear Mr. Mohamed, Have a nice morning Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

10/10 Fremragende

Waleed

Rejste med familie
Overnattede 2 nætter i september 2021
Svar fra eid Ibrahim den 4. okt. 2021
Dear Mr. Waleed, Have a nice day Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again at Carols Beaurivage Matrouh Thank you Eid Ibrahim

2/10 Forfærdeligt

Shereef, Dearborn

Rejste med familie og småbørn
Synes godt om: Rengøring
The beach is amazing but everything else is terrible! For a hotel that thinks it’s 5 star the restaurant chef is really bad. If you are eating meat one piece would be too salty the other would have no salt That plate you thought was called macaroni béchamel is actually black paper with the side of pasta! Toooo spicy!!! Also, the beef burgers are actually salt a little beef. They serve stale bakery/pastries. For example, the croissants were stale on our first breakfast but were amazing on our next but then stale again!! 2 people in my group got sick eating 2 different meals on 2 different days! The staff are really underpaid and it shows! If they smile they expect you to reach for your money tree and give away money! Staff are really polite and almost always helpful but you can’t pause for awkward silence after each interaction waiting to be paid tips! In my opinion, the beach towel person is the best! He does his job well, cleans your seats, sets towels on them and don’t wait. If you want to to him you’ll have to go back to his towel booth. He also cares about the environment. I’ve seen him chase after litter and plastic before reaching the sea! Amazing person. My mom is a regular there and she even said the kitchen was really bad this stay. I really hope they improve. The hotel is amazing but they need to fix things before it’s too late
Overnattede 3 nætter i september 2021
Svar fra eid Ibrahim den 1. okt. 2021
Dear Mr. Shereef, Have a nice evening Really we feel very sorry that you had bad impression about our food , you had stayed 3 nights with us and we were available at the restaurant and the reception is working 24 hours but we didn't hear any thing from your side to give us the chance to satisfy you and even we had referred back to our resident doctor concerning the illness which had been occurred during your stay but we didn't find any incident reports or doctor visit. We hope to welcome you again to give us the chance to change that impression, and for sure we will have investigation concerning all the points that your good self mentioned. Thank you Eid Ibrahim

10/10 Fremragende

Tamer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021
Svar fra eid Ibrahim den 27. sep. 2021
Dear Mr. Tamer, Thank you very much for for staying at our hotel and we are waiting for the pleasure to welcome you again Thank you Eid Ibrahim

4/10 Dårligt

anthony

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
OVERPRICED DIDNT RECOMMENDED
Food wasn't good i had a Gastroenteritis is a short-term illness triggered by the infection and inflammation of the digestive system from the low quality food, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view ,it was the worst experience ever , the food was
Overnattede 2 nætter i september 2021
Svar fra eid Ibrahim den 27. sep. 2021
Dear Mr. Anthony, Have a nice evening Really we feel sorry that you didn't enjoy your short stay with us , although your booking was garden view we had made upgrade to your room to sea view king bed according to your request. Even upon departure we had small meeting on the reception desk and unfortunately we didn't have the chance even to satisfy you and your wife. We hope and we are waiting for the pleasure ton welcome you again at our hotel Thank you Eid Ibrahim

10/10 Fremragende

sherif

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Every thing more than perfect also the beach and pool was amazing
Overnattede 3 nætter i september 2021
Svar fra eid Ibrahim den 24. sep. 2021
Dear Mr. Sherif Thank you for staying at Carols Beaorivage Matrouh We are waiting for the pleasure to welcome you again at our hotel. Thank you Eid Ibrahim

10/10 Fremragende

Kamel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021
Svar fra eid Ibrahim den 11. sep. 2021
Dear Mr. Kamel, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again thank you Eid Ibrahim

10/10 Fremragende

Raed

Overnattede 3 nætter i september 2021
Svar fra eid Ibrahim den 28. sep. 2021
Dear Sir, Have a nice evening Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again . Thank you Eid Ibrahim

4/10 Dårligt

Mohamed

Rejste med familie
Synes ikke om: Service og personale
Overpriced
Food wasn't good, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view
Overnattede 1 nat i august 2021
Svar fra eid Ibrahim den 10. aug. 2021
Dear Sir, Really we apologize for hearing that you were unsatisfied with the food and unfortunately due to your short stay only 1 night we couldn't meet you and we received your letter which you had dropped at the reception. we hope that we see you again and you will find big difference Thank you Eid Ibrahim

4/10 Dårligt

Anwar

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not so good 😩 Reception response is very very bad, Reception staff do not have the best in dealing with guests and do not respond to their requests Shuttle bus 🚌 not available ! Room air conditioning is a lot of malfunctions and is not working properly
Overnattede 3 nætter i juni 2021
Svar fra Eid Ibrahim den 18. jun. 2021
Dear Mr. Anwar, First please accept our apology And we promise for your next visit the picture will be changed totally and we are waiting for the pleasure to welcome you again at our hotel Thank you Eid Ibrahim

10/10 Fremragende

Amr

Overnattede 2 nætter i maj 2021
Svar fra eid Ibrahim den 11. sep. 2021
Dear Mr. Amr, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I have a problem with you
Overnattede 2 nætter i maj 2021

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Good location, with unfortunately limited quality services
Overnattede 2 nætter i maj 2021
Svar fra Eid Ibrahim den 1. jun. 2021
Dear Guest, Thank you very much for your comment and we promise your next visit will be nice and we will do our best to let you enjoy your holiday. Thank you Resident manager

8/10 Udmærket

Stepan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great surprise on Egyptian Mediterranean
The resort has a sort of bay, so it lacks the bad conditions for swimming with undecurrents and high waves that is is so usual on Egyptian Mediterranean. Here not, You can enjoy swimming on white sand beach and turquoise water fully. Also the swimming pool is conveniently large, the overall feeling is very good once You are inside the resort, albeit the first impression from outside could be opposite. The resort matches Red Sea standards, I highly recommend especially outside the main season for Egyptians (june to september), april, may, and october can be very nice here.
Overnattede 2 nætter i maj 2021
Svar fra Eid Ibrahim den 1. jun. 2021
Dear Guest, Thank you very much for your comment and we are waiting for the pleasure to welcome you again at our hotel thank you Resident manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the only required to set buses to transfer people to downtown or to nice places to visit
Overnattede 4 nætter i april 2019

8/10 Udmærket

Verificeret rejsende

Overnattede 5 nætter i april 2019

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Food and waiting service poor, beds tired and uncomfortable.
Overnattede 1 nat i november 2018
Svar fra Warshan den 17. mar. 2019
Dear Valuable Guest, Thank you for your feedback and be sure that we will work on your comments and we are looking for welcoming you again soon. and meet you personally.

10/10 Fremragende

Amr, Alexandria , Egypt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff and quality of service
Quality of service
Overnattede 2 nætter i oktober 2018
Svar fra Warshan den 17. nov. 2018
Dear Valuable Guest, Thank you For your kind feedback and we are looking for welcoming you again soon. Hotel Management

10/10 Fremragende

Janine, Southport

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Their descrption of Allinclusive is misleading! It does not include alcohol local or otherwise neither icecream or a range of hot drinks! You can only have the choice of siftvdrunks trabgs and instabd coffee.
Overnattede 2 nætter i oktober 2018

8/10 Udmærket

Adel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice and close to the beach The atmosphere amazing All juices in all inclusive not fresh also espresso out of all inclusive.
Overnattede 4 nætter i august 2018
Svar fra Warshan den 27. aug. 2018
First of all, we would like to thank you for your feedback and we do assure you that we take every comment as a chance to provide better service to our valuable guests. Looking forward to welcome your good-self once again at our resort

10/10 Fremragende

Tarek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good vacation
Overnattede 4 nætter i juli 2018
Svar fra Warshan den 16. aug. 2018
Thank you and we are waiting to welcoming you again soon.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Receptionists were too much helpful, they allow us to do early check in right to next ready room, house keeper was so creative about towels folding, my kids waitind every morning to check their towels what to be, we got all inclusive but we missed coffee and tea as we are not much in other beverage, food was not bad, more in egyption food style.
Overnattede 4 nætter i juli 2018
Svar fra Warshan den 24. jul. 2018
First of all, we would like to thank you for your feedback and we do assure you that we take every comment as a chance to provide better service to our valuable guests. Looking forward to welcome your good-self once again at our resort

8/10 Udmærket

Emad, Alex.Egypt

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
nice hotel location by the beach,excellent choice for food ,good animation team .
Overnattede 1 nat i maj 2018
Svar fra Ahmed den 29. jun. 2018
Thanks & we are waiting to welcoming you again.

10/10 Fremragende

Gianni, ITALIA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Spettacolare albergo con spiaggia privata
La migliore esperienza mai avuta, non ci sono parole per descrivere la professionalità, la simpatia, l'organizzazione e la cordialità dell'albergo e del suo staff!! Sono rimasto assolutamente soddisfatto. Consiglio vivamente di andarci! tornerò sicuramente!
Overnattede 7 nætter i december 2017

10/10 Fremragende

Salah El Dine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i september 2017

6/10 Okay

adel, boston MA

Synes godt om: Rengøring, værelsets komfort
The most beautiful beach and very bad food
Carlos has an amazing beach but they miss a few things: First, the food can not be worse. The low quality and unhealthy food is so repulsive and is going to hurt the resort. The resort does not provide good wifi service or a business center. The Chef and the supervisor of the main restaurant are very unprofessional and they should work in tourism industry.
Overnattede 6 nætter i september 2017

6/10 Okay

adel , Boston US

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice beach but painful food
Beach is wonderful and amazing view. Staff is helpful except for the restaurant where there is an unfriendly superviser. Food is so bad and very low quality. Poor internet and no business center.
Overnattede 6 nætter i september 2017

6/10 Okay

alaa, egypt

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Unpleasant surprise. I had a higher expectation
What is good about the place is an outstanding beach and sea water. Its one of the best world wide. For locals the hotel is terribly expensive, not value for money by any means.i paid like 270 usd/ night for double room all inclusive. The service is like 2 stars hotel. - i woke up early one day on the 31st of aug for an urgent need for internet at 6 am. The lobby was completely empty. One of the stuff showed up after 5 mins. It looks like i disturbed him. He gave me the password then i asked for help. He gave me and advice and went to continue his sleep .... the guy vanished .. its my problem. - if you care about food safety for sure this place will not be suitable for you. You can easily see pizza guy next to the pool openning the bottle of the oil with his mouth as if it carrot .. no hair net long sleeves is not there ... the logic is not there ... i.e if it goes to oven its ok as far as you didnot spot a hair in your pizza. - double check on fruits cleanliness and freshness. - when you witness people taking care of cleaning you immediately get worry. If he is not clean how come he will make my room clean. - animation team work like 18 hrs a day. I appreciate they were very good. Asking them to use better words. Some guets understand arabic. - the hotel management really focus on cutting cost. The place is not maintained.stuff uniform is faded -losing a beach towel can turn into a big issue !! Unfortunately this is the only hotel that has access to such a beach.
Overnattede 4 nætter i august 2017

10/10 Fremragende

Mohamed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
كارولز بوريفاج منتجع الهدوء والاسترخاء
الفندق مكان رائع للاسترخاء والاستمتاع بالشاطيء الجميل ومناسب للعائلات وحديثي الزواج والطعام والخدمة جيدة جدا
Overnattede 4 nætter i juli 2017

2/10 Forfærdeligt

Dalia

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
فندق فقير
مستوى الطعام سيّء للغاية

10/10 Fremragende

Mohammed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Mohamed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

4/10 Dårligt

Sherif, Egypt

Synes ikke om: Service og personale
Great beach awful service
The beach is great rooms are average food also average very bad customer service you can fell if you are going on a high season it is highly overrated

10/10 Fremragende

Usama, USA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome resort
Amazing view, clean and organized facility. Kind and helpful staff. Great food and clean dining area and restaurant. Thank you so much.

6/10 Okay

Ahmed

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Over rated
the hotel staff behaviour was really bad and they are not keen to help you.

8/10 Udmærket

AHMED

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
go for sea
Good hotel and it had the best sea ever we enjoy it but it is mainly conserned with the italians the hotel needs to be more interactive with the country tourist

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

H. Ghamry

Synes godt om: Rengøring
Hotel is nice but the food is really bad many variety but quality is too bad