8/10 Udmærket
Stephanie
16. nov. 2025
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It's a lovely hotel: very clean, very high standards of food and drinks, and very attentive staff in the beach, dining and social areas.
However some of the reception staff were very unhelpful and made me feel uncomfortable at times. Particularly as I booked initially for 1 person - the room cost is the same for 1 and 2 but I thought to be a bit more eco friendly they could then leave fewer towels etc. When I tried to add a second person they refused and said it would be additional cost, even when I showed them their own website that the cost for 1 and 2 people was the same so I'd essentially already paid. It was only when I asked them to tell me how much it would cost that they finally agreed to add the person, and even then did not update the system properly so that when they arrived the next morning they had no record. I'd have expected much better service from such a luxury hotel, it just seemed like they were out to get more money even though they were already making more from me as a single guest.
The stay was otherwise great but this really put a sour note on it
Stephanie
Overnattede 4 nætter i november 2025
