Good afternoon,It is very upsetting to read of your poor experience at the Margate Hotel. We make every effort to ensure our guests have an enjoyable experience when staying at the hotel. We have clearly failed on this occasion. May I respectfully ask for 5 minutes of your time to discuss your concerns telephonically in order for me to take necessary corrective action. Michael 0714568 779GM

Morning, I am very sorry to hear of your unacceptable experience at Margate hotel. We understand how important our guests holidays are after a busy year and we apologise for not meeting your expectations. I would like to assure you that we are fumigated every month by an accredited company however pest do fly into rooms at will which makes it very hard to control. I do acknowledge this is still not a please situation. Unfortunately we had torrential rain over the period you were with us and being a older building leaks are an ongoing issue. We are constantly water proofing problem areas within the building. Again we sincerely apologise for your poor experience.