Hoteller i Marcellus

"Hello, I hope you're doing well. I'm writing to request compensation for the issues we experienced during our recent stay. We were first assigned room 216, and upon entering, we found someone already sleeping inside. This was an uncomfortable and concerning situation, especially since it resulted from being given the wrong room. We were then moved to room 222, which unfortunately had additional problems. The room had a strong humid odor, and there was not enough toilet paper provided. Given the...

"Very friendly staff. Clean room and easy parking"

"Nice place"

"Room was clean"

"Staff issue with women Gail but other then her Misinformation, miscommunication, & unprofessionalism which made me and my family very uncomfortable but other then that we enjoyed our stay Nice continental breakfast"

"The property was very clean. The room we were in had USB connections that were tilted and could not be used or didn't work, even after resetting"

"Stayed 1 night as a roadtrip stop. Place was clean, staff very nice and helpful. Breakfast was great, cold and hot options, with staff being very attentive."

"Beds very uncomfortable no coffee maker no microwave. Could use taller stool in bathroom just terrible. Would not stay there again"

"The staff were very helpful and happy. Upon arrival, the individual at check in gave all the helpful information about the building. Very family friendly and a great price."

"Kids ran up n down the hallway yelling n carrying on til 10:30 pm. Parents were nowhere in sight. Otherwise place was good"

"The staff was amazing and I have never had a hotel so.clwan and smell so nice. Thank you to all the staff"

"The only negative was that the window shades did not work properly."

"Great place and very helpful staff"

"The room wasn’t properly cleaned, upon checking out, I had to look for my baby’s shoe, and to my surprise there were items left in the room from another guest, up under the dresser I found a dirty pair of rolled up socks, the sleeper sofa, had a used bottle of lotion stuck down on the side of it, found a phone charger, the refrigerator wasn’t properly cleaned either.. other then that the stay was ok… 3/5 stars"

"Nothing it was great"

"Was very accommodating ‼️"

"When we arrived on Friday July 3rd, we found that the door to our room was broken, would not lock. Asked front desk to have it fixed or change rooms. We were told that they had no maintenance available until Monday, and that they were fully booked. Told her we would have to cancel our reservations and find another hotel. She said that because we booked through Expedia, we would have to go back through them for a refund. Asked her to contact them, to make sure that I would get a full refund,...