Udendørsområde

Anmeldelser af Hotel Lima - Adults Recommended

4 out of 5
Hotel Lima - Adults Recommended
Avenida Antonio Belon, 2, Marbella, Malaga

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 256 af i alt 411 anmeldelser" "
Bedømmelse på 8 − Udmærket. 122 af i alt 411 anmeldelser" "
Bedømmelse på 6 − Okay. 22 af i alt 411 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 411 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 411 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Leif

Overnattede 5 nætter i november 2023
Svar fra Guest Department Team. den 23. nov. 2023
Dear Leif,Thanks for sharing your review. We hope to welcome you back again soon to improve your experience with us.Kind regards.

8/10 Udmærket

Grethe

Overnattede 6 nætter i marts 2023
Svar fra Susana - Atención al cliente den 19. mar. 2023
Dear Grethe,Thank you for taking the time to share your valuable feedback with us. It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2022
Svar fra Susana - Atención al cliente den 14. nov. 2022
Dear John,We are incredibly grateful that you took the time to leave us this great feedback after your stay at Hotel Lima.It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,

10/10 Fremragende

mikal

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
10 Stjerner ud af 10
Helt perfekt hotel, midt i byen.
Overnattede 4 nætter i august 2022
Svar fra Juan - Atención al cliente den 9. sep. 2022
Dear Mikal,Thanks for your great review. We are glad you enjoyed your stay with us. We hope to greet you again soon.Kind regards,Juan.

8/10 Udmærket

Rene

Overnattede 2 nætter i juni 2022
Svar fra Susana - Hotel Lima den 13. jun. 2022
¡Muchas gracias por su valoración! Un saludo en nombre del equipo del Hotel Lima.

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super nice and perfect location
Super nice newly upgraded hotel. Perfect location, super service and lovely people.
Overnattede 7 nætter i december 2021
Svar fra Susana - Atención al Cliente den 9. jan. 2022
Dear Dennis, Thank you for taking the time to share your great review with us. The entire team is very motivated by your kind observations! We hope to welcome you back on your next trip to Marbella. All the best and kind regards,

8/10 Udmærket

Klaus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel
Fint hotel
Overnattede 4 nætter i september 2021
Svar fra Susana - Atención al Cliente den 26. sep. 2021
Dear Klaus, Thank you for taking the time to share your valuable feedback and your kind review with us. It has been a pleasure to have you stay with us and we hope to see you soon. All the best and kind regards,

8/10 Udmærket

Mads

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel
Ok hotel close to the beach
Overnattede 4 nætter i februar 2021
Svar fra Susana - Atención al Cliente den 22. apr. 2021
Thank you for staying with us. We appreciate your feedback! We are glad that you have enjoyed your stay with us and we hope to see you again very soon. Kind regards,

6/10 Okay

Tine

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Et slidt men ganske udemærket hotel.
Det er super søde ansatte. Fin service. Dejlig morgenmad. Et lidt slidt hotel med dårlig seng og dårlige stole på altanen. Fantastisk placeret 2 min fra stranden, midt i butiksområde og kun 4 min fra den fantastiske bydel. Ville godt kunne komme tilbage.
Overnattede 6 nætter i september 2018
Svar fra Jose Antonio García den 29. sep. 2018
Thank you very much for your comments, we are very happy to read that you would stay again with us. Thank you for trusting us! I am glad to inform you that we will do a big renovation work soon. It has been a pleasure to have you stay with us and we hope to see you soon in our Hotel when you may enjoy the changes made. Kind regards,

10/10 Fremragende

Sara, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
very comfort hotel, great personal, good location, happy and relaxing time
Overnattede 16 nætter i december 2017
Svar fra Jose Antonio García den 6. feb. 2018
Thank you very much for your comments. I am glad that you have felt good and comfortable in our Hotel. For us, it is very important to make guests feel comfortable: cleaning, location and our staff are our main values. It has been a pleasure to have you stay with us and we hope to see you soon in our Hotel soon. Kind regards,

8/10 Udmærket

Timothy, Chicago

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good solid hotel no complaints. Rooms are a little small and roof bar is tight but overall good stay
Overnattede 2 nætter i maj 2024
Svar fra Susana - Guest Experience Manager den 25. maj 2024
Dear Thimothy,Thank you for taking the time to share your feedback! We're glad to hear that you had a good stay and found our hotel to be solid overall. We appreciate your comments about the room size and the roof bar. Your input helps us improve our facilities and services. We hope to welcome you back in the future for an even better experience!All the best and kind regards,SusanaGuest Experience Manager

8/10 Udmærket

Dave

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyable 2 days
Overnattede 1 nat i maj 2024
Svar fra Susana - Guest Experience Manager den 15. maj 2024
Dear Dave,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager

8/10 Udmærket

Harry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Susana - Guest Experience Manager den 13. maj 2024
Dear Harry,Thank you for taking the time to share your nice feedback. It gives us immense pleasure to hear that you enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager

10/10 Fremragende

Antoinette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved the hotel will be back
Overnattede 6 nætter i maj 2024
Svar fra Susana - Guest Experience Manager den 15. maj 2024
Dear Antoinette,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We are very happy to read that you will stay again with us. Thank you for trusting us!All the best and kind regards,SusanaGuest Experience Manager

8/10 Udmærket

Rhys

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice safe hotel
Overnattede 3 nætter i maj 2024
Svar fra Susana - Guest Experience Manager den 11. maj 2024
Dear Rhys,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager

10/10 Fremragende

Linda, New York

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff very friendly and informative. Convenient to beach, shopping, dining and transportation. Balcony facing the square but no ocean view.
Overnattede 2 nætter i maj 2024
Svar fra Susana - Guest Experience Manager den 11. maj 2024
Dear Linda,We're thrilled to hear that you had a wonderful stay with us! The team works hard to ensure our guests feel welcome and informed throughout their visit. It's fantastic to hear that you found our location convenient for accessing the beach, shopping, dining, and transportation options. We hope to have the opportunity to welcome you back for another enjoyable stay!All the best and kind regards,SusanaGuest Experience Manager

8/10 Udmærket

Raphael

Synes godt om: Rengøring, service og personale
Overnattede 9 nætter i april 2024
Svar fra Susana - Guest Experience Manager den 11. maj 2024
Bonjour Raphael,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour parmi nous.Nous espérons vous revoir bientôt !Meilleures salutations de Marbella,Susana Responsable du service clientele

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I don’t often leave reviews but this hotel is fantastic, great location and really nice rooms, much better than other comparable hotels in the area. Hope to return soon.
Overnattede 1 nat i maj 2024
Svar fra Susana - Guest Experience Manager den 4. maj 2024
Dear Tom,Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a fantastic stay with us and that our location and rooms exceeded your expectations. Your kind words truly mean a lot to us. We can't wait to welcome you back soon for another wonderful stay!All the best and kind regards,SusanaGuest Experience Manager

10/10 Fremragende

Clive

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Confident to popular areas
Overnattede 1 nat i april 2024
Svar fra Susana - Guest Experience Manager den 4. maj 2024
Dear Clive,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager

10/10 Fremragende

wout

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location, pool is nice but small
Overnattede 1 nat i april 2024
Svar fra Susana - Guest Experience Manager den 4. maj 2024
Dear Wout,Thank you for your feedback! We're delighted to hear that you enjoyed our prime location. While our pool may be on the smaller side, we hope it still provided a refreshing escape during your stay. We appreciate your kind words and hope to welcome you back again soon!All the best and kind regards,Susana Guest Experience Manager

10/10 Fremragende

Tokunbo

Overnattede 4 nætter i april 2024
Svar fra Susana - Guest Experience Manager den 19. maj 2024
Dear Tokunbo,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager

10/10 Fremragende

Marc

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Staff … close to everything
Overnattede 2 nætter i april 2024
Svar fra Susana - Guest Experience Manager den 20. apr. 2024
Dear Marc,We're thrilled to hear that you had a positive experience with our staff and found our location convenient for your needs! Our team works hard to provide excellent service and ensure our guests have a comfortable stay, the team will be happy to hear your kind words! Thank you for choosing us, and we hope to welcome you back again soon!All the best and kind regards,SusanaGuest Experience Manager

8/10 Udmærket

Theresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr schönes, neu renoviertes Hotel mit Dachterrasse. Die Lage war super, wenige Meter von Altstadt und Meer entfernt. Leider war das WLAN jedoch sehr schlecht.
Overnattede 4 nætter i april 2024
Svar fra Susana - Guest Experience Manager den 14. apr. 2024
Lieber Theresa,Vielen Dank für Ihr ehrliches Feedback! Es freut uns zu hören, dass Ihnen unser neu renoviertes Hotel und die Lage gefallen haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten bezüglich des WLANs. Wir werden sicherstellen, dass unser Team dieses Problem angeht, um die Qualität unserer Internetverbindung zu verbessern und unseren Gästen ein noch angenehmeres Erlebnis zu bieten. Wir hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen, um Ihnen eine rundum positive Erfahrung zu bieten.Herzliche GrüßeSusana

8/10 Udmærket

Sandra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hat alles geklappt super Lage!
Overnattede 1 nat i april 2024
Svar fra Susana - Guest Experience Manager den 13. apr. 2024
Lieber Sandra,Vielen Dank für Ihren Aufenthalt und Ihre positive Bewertung! Es ist schön zu hören, dass Sie Ihren Aufenthalt bei uns im Hotel Lima genossen haben.Wir hoffen, dass Sie uns bald wieder besuchen werden.Herzliche Grüße,Susana

10/10 Fremragende

Blanca

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelent
Overnattede 2 nætter i april 2024
Svar fra Juan - Guest Experience den 11. apr. 2024
Estimada Blanca:Gracias por haber compartido su reseña. Nos alegra saber que su estancia con nosotros ha cumplido sus expectativas.Esperamos poder volver a darle la bienvenida próximamente.

10/10 Fremragende

Fahad

Rejste med partner
Synes godt om: Faciliteter
Well located. Modern rooms.
Overnattede 4 nætter i april 2024
Svar fra Juan - Guest Experience den 11. apr. 2024
Dear Fahad,Thanks for sharing your review. We are delighted to know your stay with us meet your expectations.

4/10 Dårligt

Lamija, Irvine

Synes godt om: Rengøring
Synes ikke om: Service og personale
There is no parking. Public parking far away only for 27 dollars per night. Unpleasant, unprofessional Front desk person Maria.
Overnattede 1 nat i april 2024
Svar fra Juan - Guest Relations den 6. apr. 2024
Dear Lamija,Thank you for sharing your experience with us. It's very important as it allows us to improve every day.Firstly, we regret that you did not have an experience that met your expectations. Guest satisfaction is a priority for us, and therefore, I have investigated what happened.Your reservation was made with one day's notice, and consequently, we sent you an email detailing not only all the information regarding the garage but also how to access the hotel, transfers, and other relevant information, as we do with all our guests. You can also see this information when making a reservation on Expedia, where we indicate garage availability. It's challenging for us to provide garage space if there are no vacancies, which is why it's so important to make garage reservations well in advance.We take pride in having Maria on our team, as she is a very valuable asset to this hotel. If you take the time to look at reviews on Expedia and other social networks, you will see the positive comments and praise for her, which is why we believe there must have been a misunderstanding regarding this. In fact, when you were checking in, you even said to her, "don't get nervous," perhaps hoping to reassure her.In any case, we reiterate our regret that your experience was not as satisfactory as it should have been, but we remain hopeful for the opportunity to greet you again on another occasion and have the chance to improve it. However, please contact us well in advance if you need garage space so we can reserve it if there is availability.

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Brilliant stay and lovely hotel -will come again
Overnattede 2 nætter i marts 2024
Svar fra Juan · Guest Experience den 2. apr. 2024
Thank you for your glowing review! We're thrilled to hear that you had a brilliant stay and enjoyed our lovely hotel. Your satisfaction is our top priority, and we're delighted to know that we met your expectations.We look forward to welcoming you back again in the future. If there's anything specific you'd like us to arrange for your next visit or if you have any special requests, please feel free to let us know.

8/10 Udmærket

Brett

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel. Great staff. Missing a workout facility.
Overnattede 2 nætter i marts 2024
Svar fra Juan · Guest Experience den 2. apr. 2024
Thank you for your kind words about our hotel and staff. We're thrilled to hear that you had a positive experience during your stay.Regarding your feedback about the lack of a workout facility, we apologize for any inconvenience this may have caused. We understand the importance of having fitness amenities available for our guests, and we will certainly take your comments into consideration as we continue to improve our services and facilities.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

KRASIMIR, ISTANBUL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel! I have been in many hotels, but such a nice suite, so elegant, so comfortable, so easy staying place!!! Such a nice stuff! The people working in the hotel including the room service are SPLENDID! The terrace .... mamma mia .... what a terrace!!! Such a nice experience ... And guys.... congratulations for the bathroom. The hidden light inserted in the toilet is amazingly useful nighttime! Thank you Lima Hotel!!! I am looking forward to visiting you again soon!!!
Overnattede 5 nætter i marts 2024
Svar fra Susana - Atención al cliente den 11. mar. 2024
Dear Krasimir,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly, our hotel very clean, and our terrace great. It's wonderful to hear that you had a comfortable and enjoyable stay with us, and we appreciate your kind words. We can't wait to welcome you back! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!All the best and kind regards,SusanaHotel Lima

10/10 Fremragende

Lars

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Allerbeste Lage in der Mitte von Marbella. Tolle Ausstattung und insbesondere, dass superfreundliche Personal sind zu erwähnen!
Overnattede 1 nat i marts 2024
Svar fra Susana - Atención al cliente den 8. mar. 2024
Lieber Lars,Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Ihnen unsere Lage in der Mitte von Marbella gefallen hat und dass Sie unsere Ausstattung und unser freundliches Personal besonders hervorheben. Es ist unser Ziel, unseren Gästen einen unvergesslichen Aufenthalt zu bieten, und es ist großartig zu hören, dass wir das erreicht haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!SusanaHotel Lima

10/10 Fremragende

Armando

Overnattede 1 nat i marts 2024
Svar fra Juan · Guest Experience den 2. apr. 2024
Gracias por su magnífica reseña. Esperamos tener la oportunidad poder darle la bienvenida pronto.

10/10 Fremragende

sjoerdjan

Synes godt om: Faciliteter
Very nice , central location . Brand new updated hotel . Great friendly staff . Definitely recommend
Overnattede 6 nætter i marts 2024
Svar fra Susana - Atención al cliente den 7. mar. 2024
Thank you for taking the time to leave this great review of your recent stay with us. We are glad to hear that you found our location to be nice. Our staff is dedicated to providing excellent customer service, and we are delighted that you found them to be helpful and friendly.It has been a pleasure having you at the hotel and we look forward to your next visit! All the best and kind regards,SusanaHotel Lima

10/10 Fremragende

Pascale, cooperstown

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Recently refurbished good value for the money
Overnattede 2 nætter i februar 2024
Svar fra Susana - Atención al cliente den 7. mar. 2024
Dear Pascale,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!All the best and kind regards,

6/10 Okay

Luckshman

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Hotel was good, only criticism I have is very poor WiFi connection. They need to sort this out for good communication and for business user. Our room was not properly cleaned or stocked. This the worst hotel we ever stayed in Spain so far.
Overnattede 5 nætter i februar 2024
Svar fra Susana - Atención al cliente den 5. mar. 2024
Dear Luckshman,We greatly appreciate you taking the time to share your recent experience at our hotel. We're delighted that overall, your stay met your expectations. However, we deeply regret any inconvenience caused by the poor WiFi connection during your time with us.Please rest assured that we take your feedback seriously and are actively addressing these issues to ensure a more seamless experience for our guests in the future. We recognize the vital role of reliable WiFi for both communication and business needs, and we're committed to enhancing this aspect of our service.Furthermore, we've carefully noted your concerns regarding room cleanliness and stocking. Cleanliness is a cornerstone of our commitment to excellence, and we are dedicated to maintaining high standards in this regard. We encourage guests to communicate any issues directly to our reception desk, where our attentive staff are ready to assist promptly. While we understand and acknowledge your concerns, addressing them in real-time allows us to resolve them effectively and ensure your satisfaction during your stay.We genuinely value your preference for our hotel and eagerly anticipate the opportunity to provide you with an even more satisfying accommodation experience in the future.Kind regards,SusanaHotel Lima

10/10 Fremragende

Mally

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sentralt
Sentralt og fint. Savnet vannflaske på rommet. Vanskelig å regulere temperatur i rommet. Gode senger og god frokost.
Overnattede 1 nat i februar 2024
Svar fra Susana - Atención al cliente den 3. mar. 2024
Dear Mally,Thank you for your review! We apologize for the oversight regarding the water bottle in your room. Please note that the first day's water bottle is complimentary, provided by the hotel. We appreciate your feedback on the room temperature, for future stays, if you need anything additional, please do not hesitate to let us know and we will do our best to make sure you have a pleasant experience. We're glad you enjoyed the comfortable beds and our breakfast offerings.It has been a pleasure having you at the hotel and we look forward to your next visit! All the best and kind regards,SusanaHotel Lima

10/10 Fremragende

Danielle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely modern hotel , super friendly staff
Overnattede 3 nætter i februar 2024
Svar fra Susana - Atención al cliente den 27. feb. 2024
Dear Danielle,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay with us, and that our modern facilities and friendly staff exceeded your expectations. The entire team is very motivated by your kind observations!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.All the best and kind regards,SusanaHotel Lima

10/10 Fremragende

Paul

Overnattede 3 nætter i februar 2024
Svar fra Susana - Atención al cliente den 21. mar. 2024
Dear Paul,We are very pleased to read your positive feedback about your experience and are delighted that you enjoyed your stay.It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,SusanaHotel Lima

8/10 Udmærket

ERMANNO, SONDRIO

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everithing perfect with the exception of the wifi line which was not sufficient
Overnattede 3 nætter i februar 2024
Svar fra Susana - Atención al cliente den 25. feb. 2024
Dear Ermanno,Thank you for taking the time to share your review with us. We're delighted to hear that you had an overall enjoyable experience during your stay.However, we apologize for any inconvenience caused by the insufficient WiFi connection. We understand the importance of a reliable internet connection for our guests, and we will certainly look into ways to improve this aspect of our service.Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even more seamless experience in the future.All the best and kind regards,SusanaHotel Lima

4/10 Dårligt

Johanna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The temperature in the room was too hot. It’s set for 24 grades Celsius and you can’t adjust it. Staff was in a hurry to end breakfast and it was not 11am. The keys got deactivated before the check out time 12pm. And Our personal belongings where still in the room. Bad experience. You need to put your customers necessities before anything else.
Overnattede 1 nat i februar 2024
Svar fra Susana - Atención al cliente den 14. feb. 2024
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services for future guests.We apologize for the inconvenience you experienced regarding the temperature in your room. Our standard temperature is set at 25 degrees Celsius to ensure the comfort of our guests, but we understand that individual preferences may vary. With regards to the locking of the entry cards to the accommodation before 12:00 p.m., we understand your frustration. However, it is important to note that our keys are set to automatically deactivate at 12:00 p.m., which is the standard check-out time. This measure is implemented to ensure the safety of our guests and to protect their belongings. Unfortunately, we are unable to make exceptions to this policy, but we are here to assist you in the event of future visits to ensure a smooth departure.Regarding breakfast, we apologize if you felt rushed. Our intention is always to provide a pleasant and relaxed dining experience for our guests, and we regret if this was not the case during your visit. We will address this matter with our staff to ensure that they allow our guests to enjoy their meals.We do not have records of any complaints during your stay, but if we had been made aware of any issues, we would have taken immediate action to address them and ensure your comfort. We are always looking for ways to improve our services and provide the best possible experience for our guests. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.Kind regards,SusanaHotel Lima

10/10 Fremragende

Tarek

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location
Overnattede 2 nætter i februar 2024
Svar fra Susana - Atención al cliente den 13. feb. 2024
Dear Tarek,Thank you for taking the time to share your wonderful feedback with us. We are glad to hear that you found the location of the hotel to be excellent. I agree, our location is perfect if you are looking to be in the center of the town, full of restaurants and bar options, close to the beach and also close to the old town.It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,SusanaHotel Lima

10/10 Fremragende

Uwe

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr gut geführtes und modernes,zeitgemäßes In zentraler Lage von Marbella. Direkt vor der Haustür sehr gute Restaurants. Wir kommen bestimmt bald wieder.
Overnattede 3 nætter i februar 2024
Svar fra Susana - Atención al cliente den 12. feb. 2024
Lieber Uwe,vielen Dank für Ihre wundervolle Bewertung und Ihre lobenden Worte über unser Hotel. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass Sie unsere zentrale Lage und die moderne Ausstattung schätzen konnten.Wir sind stets bestrebt, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten, und es ist schön zu hören, dass wir Ihre Erwartungen erfüllen konnten.Es wäre uns eine Freude, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,SusanaHotel Lima

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Susana - Atención al cliente den 9. feb. 2024
Dear Guest,Thank you for your recent visit and for taking the time to share your valuable feedback.We hope to welcome you back on your next trip to Marbella.Kind regards,Susana

10/10 Fremragende

Lazic

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2024
Svar fra Susana - Hotel Lima den 9. feb. 2024
Dear Lazic,Thank you for your recent visit and for taking the time to share your valuable feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to welcome you back on your next trip to Marbella.All the best and kind regards,Susana

6/10 Okay

Morris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel location is very close to the ocean boardwalk, Old Town and dining locations. The staff was very friendly, the hotel was recently updated. The bad - if you are not a late night partier this location is very noisy with people yelling and screeming loud vehicles. But if you are a late night partier, then party on until 6am.
Overnattede 3 nætter i februar 2024
Svar fra Susana - Atención al cliente den 9. feb. 2024
Dear Morris,Thank you for your recent visit and for taking the time to share your valuable review. We appreciate your feedback! We are so pleased to hear you had a great time. The soundproofing of the hotel is very good, however, As our hotel is located in the heart of the city, some noise from the surrounding area may still be audible, despite our best efforts to minimize it. We appreciate your understanding and hope that any noise did not detract too much from your overall enjoyment of your stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.All the best and kind regards,Susana

10/10 Fremragende

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Equipo de Atención al Cliente. den 25. jan. 2024
Estimado Luis:Gracias por haber dedicado un momento en dejarnos esta magnífica reseña. Nos alegra que hayamos cumplido con sus expectativas y que haya disfrutado de una estancia inolvidable.Esperamos volver a saludarle de nuevo en el futuro.Un saludo.

10/10 Fremragende

Evelyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly revommend
Great location, good value, roof bar good
Overnattede 5 nætter i december 2023
Svar fra Guest Department Team. den 9. jan. 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel to have a great location, good value, and that you enjoyed the rooftop bar. Your positive comments are appreciated, and we're glad you had a satisfying experience.If there's anything specific you liked or if you have any suggestions for improvement, please feel free to let us know. We strive to provide the best possible experience for our guests.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to reach out.Best regards.

8/10 Udmærket

Mary

Overnattede 7 nætter i december 2023
Svar fra Guest Department Team. den 31. jan. 2024
Dear Mary,Thanks for evaluating your stay in Hotel Lima.We hope to welcome you back in the future and improving your experience with us to make it unforgotable.

8/10 Udmærket

Dieter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super gelegen, lohnt sich.
Alles iO
Overnattede 7 nætter i december 2023
Svar fra Guest Department Team. den 30. dec. 2023
Dear Dieter,We sincerely appreciate your excellent rating and your kind words about your experience at our hotel.Guest satisfaction is our greatest reward, and we're pleased to know that we met your expectations during your stay. We always strive to provide exceptional service and facilities that make each visit special.If there's anything else you'd like to highlight or if you have any other observations you'd like to share, please feel free to let us know. We are here to ensure that each stay is as enjoyable as yours.We look forward to the pleasure of welcoming you again in the future. If there's anything we can improve upon or if you have any special requests, we would be happy to address them.Best regards,

8/10 Udmærket

Mónica

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Equipo de Atención al Cliente den 30. dec. 2023
Estimada Mónica:Gracias por haber elegido Hotel Lima para su estancia en Marbella y por dedicarnos un momento en dejarnos esta fantástica reseña.Esperamos poder volver a darle la bienvenida en otra ocasión.Reciba un cordial saludo,