2/10 Forfærdeligt
Anders, Copenhagen
22. mar. 2016
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Very bland albergo
We booked a room using the hotels.com app. When we arrived at 19.30 the lady had left the reception (even though it said that it would be open for check-in until 19.30). We called her, and she claimed that they had not received our booking, even though it was confirmed on my phone by both mail and text-message.
She agreed to let us in (giving us instructions through the phone) and we found our room, left our bags and went out to eat. When we came back at around midnight and entered our room, we discovered that our bags were missing. We called the same lady, and she said that she had removed them, because they did not know who we were and if we had actually booked. We told her that we really needed our bags that contained all our personal stuff, medicin etc. She did not really care, and kept insisting that we would have to wait until the morning before being able to get our bags back. I realize that it might be a slip up on hotels.com's part (not sending the booking to the hotel), but in my opinion that does not justify entering the room of guests, removing their luggage and refusing to give it back until the day after. I will not recommend this hotel to anyone.