Dear Salomon,We regret to read that we did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping team to ensure that appropriate measures are observed and are closely working with our pest control provider to eliminate recurrence.We sincerely hope that you will give us another opportunity to welcome you back here at New Coast Hotel.Sincerely,Marc KerckhofsGeneral Manager

Dear Lukas,We are delighted to know that we exceeded your expectations with our hospitality, accommodation, facilities and breakfast selection. We hope to have the pleasure of welcoming you back soon. Sincerely,Marc KerckhofsGeneral Manager

Dear Bjarne,Many thanks for giving us a perfect rating. We greatly value your support and look forward to your future visits here at New Coast Hotel.Sincerely,Marc KerckhofsGeneral Manager

Dear Stephanie,We are happy to hear that you were satisfied with the majority of our services and facilities and we certainly look forward to having you back here at New Coast Hotel.Sincerely,Marc KerckhofsGeneral Manager

Dear Allan,We are happy to know that you enjoyed your stay and our products and services exceeded your expectations. We look forward to welcoming you back in the future.Sincerely,Marc KerckhofsGeneral Manager

Dear Ole Sig Del Rosario,Thank you very much for writing a review of our property following your recent stay. We are delighted that you had an enjoyable visit and our products and services exceeded your expectations. We greatly value your support and look forward to your future visits here at New Coast Hotel.Sincerely,Marc KerckhofsGeneral Manager

Dear Carsten,We are pleased that you have given us a perfect rating. We look forward to seeing you again here at New Coast Hotel.Sincerely,Marc KerckhofsGeneral Manager

Dear søren, Thank you for making us your residence while in Manila and we are looking forward in welcoming you back again. Make it happen again at New Coast Hotel Manila! Regards, James Arriazola Front Office Manager

Dear Søren Thank you for taking the time to send us your feedback during your recent stay with us. I was pleased to hear that you have enjoyed our buffet offering and I will be sharing the same with my teams. However, we do regret the delay in your check-in including the frustration experienced, we have shared the same comments with our team and to review our related processes. I can assure you we are making important changes to improve our procedures as we recognize there are short-comings affecting the experience of our valuable guests. We remain committed to further improve. Many thanks and we look forward to welcoming you back in the near future. Sincerely, Christian Gallares Head of Operations

Dear Stenstrup Thank you for rating our hotel following your recent visit. We are pleased that you have given our hotel a perfect 5 stars rating. Our mission is to deliver consistently high level of service and products to each and every guest. It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We are grateful for your continuous support and always look forward to seeing you here in the hotel. Sincerely, Mark J. Heywood General Manager

Dear Torben We are pleased to hear that your recent visit was an enjoyable and memorable one. Our mission is to deliver consistently high level of service and products to each and every guest. It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We greatly value your support and look forward to your future visits. Sincerely, Mark J. Heywood General Manager

Dear Danni Thank you for rating our hotel following your recent stay. We are pleased that you had an enjoyable and relaxing visit and we look forward to welcoming you back in the near future. Sincerely, Mark J. Heywood General Manager

Dear Jørn Thank you for rating our hotel following your recent visit. We are pleased that you have given our hotel a perfect 5 stars rating. Our mission is to deliver consistently high level of service and products to each and every guest. It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We are grateful for your continuous support and always look forward to seeing you here in the hotel. Sincerely, Mark J. Heywood General Manager

Dear TOSHIHIKO,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Takashi,Thank you for rating New Coast Hotel. We are glad that our location worked for you. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Wada,Thank you for rating New Coast Hotel. We are glad that you enjoyed our services. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Ryuya,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear MASAHIKO,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear NAOHIRO,We regret to read that we did not meet your expectations. Please know that we have temporarily relocated our live entertainment and such construction efforts are being made for the purpose of improving our services and adding more pleasurable facilities within the hotel which you can enjoy in the future. Thank you very much for your understanding and we hope to be of service to you again.Sincerely, James ArriazolaAVP, Front Office

Dear hiroshi,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely, James ArriazolaAVP, Front Office

Dear Shigeharu,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely, James ArriazolaAVP, Front Office

Dear MASANAO,At the moment, we only have one colleague who speaks Japanese, nevertheless, we appreciate your feedback as we try our very best to assist all our Japanese guests. We greatly value your support and look forward to your future visits. Sincerely,James ArriazolaAVP, Front Office

Dear Akira,We regret to read that we did not meet your expectations during your recent stay. Please know that we have shared this to the team for improvement. We look forward to welcoming you back at New Coast Hotel.Sincerely,James ArriazolaAVP, Front Office

Dear EUGENE,We are glad that you find New Coast Hotel a great value for money. We look forward to having you back in the future.Sincerely,James ArriazolaAVP, Front Office

Dear NORIAKI,Please know that such construction efforts are being made for the purpose of improving our services and adding more pleasurable facilities within the hotel which you can enjoy in the future. Thank you very much for your understanding and we hope to be of service to you again.Sincerely,James ArriazolaAVP, Front Office

Dear HIDETOSHI,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely, James ArriazolaAVP, Front Office

Dear Hyun Joon,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear masakazu,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely, James ArriazolaAVP, Front Office

Dear HIROSHI,We appreciate your feedback. Please be assured that this has been shared with the team for further improvement. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Kazuya,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear HIROYUKI,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear SHOTARO,We are glad that you had a great stay and our location worked for you. Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Raquel,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Erhen,It is concerning that we were not able to provide you with exceptional service. If there were issues during your stay that you wish to share, please contact us directly and we will be more than pleased to review immediately. We remain committed in providing the highest level of service to all our guests and hoping to welcome you back in the future.Sincerely,James ArriazolaAVP, Front Office

Dear Yoshiharu,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear IIZUKA MSARU,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear Kevin,We are very glad that you liked our products and services. We look forward to having you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear hiroshi,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear KAZUHIRO,Please know that we are currently undergoing renovations to further enhance our services. We appreciate your loyalty and we look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear FUJIKO,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear KAZUHIRO,We are happy that our location worked for you. We look forward to welcoming you back at New Coast Hotel.Sincerely,James ArriazolaAVP, Front Office

Dear Michael,We are glad that you still had a pleasant stay and our location worked for you. Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear HIROSHI,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear SungWook,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office

Dear KAZUHIRO,Thank you for rating New Coast Hotel. Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office