Reception

Anmeldelser af Tru by Hilton Manchester Downtown

2.5 out of 5
Tru by Hilton Manchester Downtown
135 Spring Street, Manchester, NH

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 423 af i alt 613 anmeldelser" "
Bedømmelse på 8 − Udmærket. 123 af i alt 613 anmeldelser" "
Bedømmelse på 6 − Okay. 35 af i alt 613 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 613 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 613 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Angela

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New favorite hotel!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Craig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location and lots to do
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kari

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was excellent. Perfect location to downtown.
Overnattede 1 nat i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 24. maj 2024
Thank you for choosing our hotel and for taking the time to share your excellent experience. We are thrilled to hear that our location was perfect for your needs, providing convenient access to downtown. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Fremragende

Anne-Britt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 20. maj 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

4/10 Dårligt

M.

Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Thin walls. You will hear footsteps, luggage, talking, TVs, and, in my case, a couple fighting. The bed was hard as a rock. My room wasn't cleaned or spruced up for my three nights there. The desk staff was pleasant and professional for the most part. Considering what I had to pay to stay, my level of expectation was unfortunately higher than they were able to meet. However, at their normal prices, someone might find its faults acceptable for a regular night's stay. I was in town for graduation and was charged double, which wouldn't have bothered me had the room been quiet and or cleaned and fresh towels left. It is otherwise ideally located. A unique feature of this hotel’s lobby is its setting as a casual social spot where people lounge, play pool, eat, and meet all in the common area, which is a little surprising for a new guest but may be ideal for some.
Overnattede 3 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 20. maj 2024
Thank you for taking the time to leave your review. We apologize that is wasn't quite the experience you were expecting. We did check with housekeeping on your service on the Saturday and Sunday it was reported that there was a Do Not Disturb sign up both days. As for your room charges, you booked through a third party that charged you, which we can not see those charges. From the hotel side, we did not have any charges for you. As for our lobby Tru encourages guests to relax and unwind in the lobby and make friends. We do hope you will give our hotel and Tru another chance to provide an enjoyable stay. Thank you again for your time.

10/10 Fremragende

John, Johns Island

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 3 nætter i maj 2024
Svar fra Molly den 18. maj 2024
Thank you for the review and for staying

10/10 Fremragende

Graciela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time in Manchester and loved the hotel and surrounding area.
Overnattede 4 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 12. maj 2024
Thank you for choosing our hotel for your first visit to Manchester! We're delighted to hear that you loved your stay with us and enjoyed the surrounding area. It's always rewarding to know that we could contribute to a positive experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Fremragende

Keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a cool spot
Overnattede 2 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 10. maj 2024
Thank you for your review! We're glad to hear that you found our hotel to be a cool spot. We appreciate your positive feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to enhance your experience, please let us know.

10/10 Fremragende

Abrham

M
Overnattede 1 nat i april 2024
Svar fra Matthew Richman- Assistant General Manager den 10. maj 2024
Thank you for taking the time to leave your review. We are pleased you enjoyed your stay with us.

10/10 Fremragende

DARRYL

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the common area
Overnattede 2 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 10. maj 2024
Thank you for your review! We're thrilled to hear that you loved our common area. Creating a welcoming and comfortable space for our guests is important to us. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Fremragende

Cynthia

Overnattede 1 nat i maj 2024

10/10 Fremragende

Joshua

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our experience was top notch, we experienced no issues whatsoever
Overnattede 3 nætter i maj 2024
Svar fra Matthew Richman- Assistant General Manager den 10. maj 2024
Thank you for your wonderful review! We're delighted to hear that you had a top-notch experience at our hotel. It's great to know that you encountered no issues during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another flawless experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Fremragende

Elizabeth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was spotless , beautiful, updated . Free breakfast included . Great hotel . Would highly recommend
Overnattede 1 nat i april 2024
Svar fra Matthew Richman- Assistant General Manager den 2. maj 2024
Thank you so much for your kind review! We're thrilled to hear that you found our hotel spotless, beautiful, and updated. We're also glad you enjoyed our free breakfast. Your recommendation means a lot to us and we hope to welcome you back soon. Safe travels!

6/10 Okay

Gerardo, Bedford Corners

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Our room was not cleaned after the first night
Overnattede 2 nætter i april 2024
Svar fra Matthew Richman- Assistant General Manager den 20. apr. 2024
hank you for bringing this to our attention. We sincerely apologize for the oversight and any inconvenience it may have caused. Providing a clean and comfortable room is our top priority, and we take your feedback seriously. We will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit. Thank you for choosing our hotel.

10/10 Fremragende

Amanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk was super helpful!
Overnattede 1 nat i april 2024
Svar fra Matthew Richman- Assistant General Manager den 15. apr. 2024
Thank you so much for your kind words about our front desk team! We're delighted to hear that they were able to assist you during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

8/10 Udmærket

Kimberly

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I chose this property due to its close proximity to NHSU Arena as it was within walkable distance.
Overnattede 1 nat i april 2024
Svar fra Matthew Richman- Assistant General Manager den 8. apr. 2024
Thank you for choosing our hotel for your recent stay and for highlighting the convenient proximity to the SNHU Arena. We understand the importance of location when selecting accommodations, and we are pleased that our hotel met your needs in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Udmærket

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was nice enough for a one night stay but the pillows were terrible. Way too soft. Bring your own if you have back/neck issues
Overnattede 1 nat i april 2024
Svar fra Matthew Richman- Assistant General Manager den 8. apr. 2024
Thank you for your recent stay and for sharing your feedback with us. We apologize for the inconvenience caused by the pillows not meeting your expectations. We understand the importance of a comfortable sleep experience, especially for those with back or neck issues. Please know that we take your feedback seriously, and we will look into improving the pillow options available to our guests. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.

10/10 Fremragende

Israel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and staff overall were very friendly and inviting but the noise from other guests that stayed there was a little inconvenient. Hotel was very close to many restraunts and the event we went to, however a little bit of a pain to drive around.
Overnattede 1 nat i marts 2024
Svar fra Molly den 2. apr. 2024
Thank you for staying with us at Tru Manchester Downtown. Guest noise can certainly alter your experience and I am sorry to hear the issue. Hope you will come back and ask for an end room where the noise might not be as bad.

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking distance to everything
Overnattede 1 nat i marts 2024
Svar fra Molly den 1. apr. 2024
Thank you for staying. The hotel is in a great location so close to many activities. Hope to see you again soon.

10/10 Fremragende

Christine

Overnattede 6 nætter i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 20. apr. 2024
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value al our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Fremragende

Cynthia S

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern but tasteful and comfortable.
Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 25. mar. 2024
Thank you for taking the time to leave us a review. We appreciate your kind words about our modern and tasteful accommodations. We strive to create a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Fremragende

FRANK

Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 14. apr. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Fremragende

Mia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I truly enjoyed my stay at this establishment. It was clean, quiet, and had everything you needed. Would stay again!
Overnattede 1 nat i marts 2024
Svar fra Tru Management den 19. mar. 2024
Thank you for staying. Glad you had a great stay we hope to see you again soon.

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Tru Management den 19. mar. 2024
Thank you for staying with us, Hope to see you again when you are in the area

10/10 Fremragende

Raluca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 11. mar. 2024
Thank you so much for your excellent review! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience at our hotel. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel!

10/10 Fremragende

jason

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I actually don't understand how this is only a 2 star hotel. It's nicer than most 4 stars that I've stayed in.
Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 11. mar. 2024
Thank you for your feedback! We are thrilled to hear that you found our hotel to be nicer than many 4-star establishments. We strive to provide a high level of comfort and service to all of our guests. Your kind words are truly appreciated. We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

8/10 Udmærket

Denny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall great nice hotel Manchester just not what it used to be
Overnattede 1 nat i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 13. mar. 2024
Thank you for taking the time to leave your feedback. We are pleased you found our hotel accommodating. We are sorry to hear that Manchester isn't what it used to be. It's interesting how things change over time, some for the good and some for the not so good. We hope to see you again in the future so you can enjoy yourself at our hotel. Thank you again for your time.

10/10 Fremragende

Gilda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice & helpful staff. Very clean in room and throughout the establishment.
Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 10. mar. 2024
Thank you so much for your kind review! We're thrilled to hear that you found our staff helpful and enjoyed the cleanliness of our establishment. We appreciate your feedback and hope to welcome you back in the future!

10/10 Fremragende

Nicole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved how close this is to everything downtown! Great time
Overnattede 1 nat i marts 2024
Svar fra Matthew Richman- Assistant General Manager den 3. mar. 2024
Thank you for your review! We're glad to hear that you enjoyed our convenient downtown location and had a great time. Being close to everything certainly adds to the overall experience. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. Safe travels!

8/10 Udmærket

Gerardo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern
Overnattede 11 nætter i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 2. mar. 2024
Thank you for your review of our hotel. We appreciate your feedback and are delighted to hear that you found our hotel to be modern. We strive to provide a modern and comfortable experience for all of our guests. We look forward to welcoming you back in the future.

8/10 Udmærket

Isaac

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
cleanliness
Overnattede 2 nætter i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 24. feb. 2024
Thank you for taking the time you leave your review. If you would provide us with more feedback about your stay, it would be greatly appreciated. We value all our guests input so that we can provide an clean and comfortable stay. Thank you again for your time.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy check in. Facility feels trendy
Overnattede 1 nat i februar 2024
Svar fra Management den 21. feb. 2024
Thank you for staying with us at Tru. Happy to hear you enjoyed your stay.

10/10 Fremragende

Omar, lawrence

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Easy to find
Overnattede 1 nat i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 19. feb. 2024
Thank you for choosing our hotel and for your kind review! We're delighted to hear that you found us easy to find. It's our goal to provide a convenient and accessible location for our guests. We appreciate your feedback and hope to welcome you back again in the future!

8/10 Udmærket

Mariegloria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Noisy
It is a good place. My only con is that you can hear everything through the walls. And the air conditioner was incredibly noisy. Other than that it was a nice room. Most important room was clean.
Overnattede 2 nætter i februar 2024
Svar fra Matt Richman- Assistant General Manager den 18. feb. 2024
Thank you for taking the time to share your feedback. We greatly appreciate your kind words about our hotel and are glad that you found the room clean and enjoyable. We apologize for any inconvenience caused by noise from the walls and the air conditioner. Your comments have been noted and we will take steps to address these concerns. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you again!

2/10 Forfærdeligt

denis

Forretningsrejsende
Synes godt om: Service og personale
Noisy and disruptive
Overnattede 1 nat i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 19. feb. 2024
Thank you for your feedback, and we apologize for the inconvenience. I'm glad our management team was able to speak with you and offer you compensation.

10/10 Fremragende

Mark, Big Pine Key

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Did not like that Hilton Charges to park in their designated parking lot. Just another way to add more fees.
Overnattede 1 nat i februar 2024
Svar fra Tru Management den 9. feb. 2024
Thank you for staying at Tru Manchester. I understand your concerns regarding the parking fee. Many downtown hotels like ours, don't own their parking lot. We can't always include it in the room costs since many don't drive or rent cars. Hope we will see you again soon.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Reasonable property. Certainly not expensive.
Overnattede 1 nat i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 8. feb. 2024
Thank you for staying with us and for your reasonable review. We appreciate your feedback and are glad to hear that you found our property to be a good value. We hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

Addison

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff, quiet and peaceful, close to everything downtown, awesome inclusive breakfast 😋
Overnattede 4 nætter i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 8. feb. 2024
Thank you so much for taking the time to leave us a review! We are delighted to hear that you found our staff to be friendly, enjoyed the peaceful atmosphere and convenient location of our hotel, and especially loved our inclusive breakfast. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Fremragende

Ali

Overnattede 3 nætter i februar 2024
Svar fra Matthew Richman- Assistant General Manager den 8. feb. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can continue to provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 4. feb. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can ensure a comfortable and relaxing stay. Thank you again for your time.

8/10 Udmærket

Jonathan James

Overnattede 2 nætter i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 22. mar. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can ensure a relaxing and comfortable stay. Thank you again for your time.

8/10 Udmærket

Erika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is so new, the rooms smell like paint. They are extremely clean, but cold and noisy due to seemingly little sound insulation. Staff is lovely. Breakfast is beyond terrible.
Overnattede 2 nætter i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 29. jan. 2024
Thank you for taking the time to share your experience with us. We appreciate your kind words about our staff and the cleanliness of our rooms. We apologize for any inconvenience caused by the smell of paint and the noise level. We did have some rooms recently painted within the last week. We are continuously working to improve our sound insulation and address. Additionally, we apologize that our breakfast did not meet your expectations. Your feedback helps us identify areas for improvement, and we will certainly take it into consideration. We hope you will give us another chance to exceed your expectations in the future.

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location with the necessary amenities.
Overnattede 3 nætter i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 29. jan. 2024
Thank you for your review! We appreciate your kind words about our hotel's location and amenities. It was a pleasure to have you as our guest, and we hope to welcome you back again soon.

10/10 Fremragende

Scott

Overnattede 1 nat i januar 2024
Svar fra Matt Richman- Assistant General Manager den 18. feb. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay with us, it would be greatly appreciated. We value all our guests feedback so we can ensure a comfortable and relaxing stay. Thank you again for your time.

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Manchester is a great walkable town and this hotel is in the center of it all with easy access to the highway where you can drive a short distance to mountains, beaches, or Boston within an hour.
Overnattede 1 nat i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 13. jan. 2024
Dear valued guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the convenient location of our hotel in the heart of Manchester. It's great to know that you found our town to be walkable and that our hotel offers easy access to the highway for exploring nearby attractions such as mountains, beaches, and Boston. We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,The Hotel Management

10/10 Fremragende

Cara

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Matthew Richman- Assistant General Manager den 8. jan. 2024
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value all our guests feedback so that we can share with your staff to ensure we provide a great guest experience. Thank you again for your time.

8/10 Udmærket

john

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fit our needs perfectly at a great price
Hotel lobby was very modern and welcoming. Staff were helpful and pleasant. Room was smallish but clean, modern , and well-appointed, especially for the price.
Overnattede 1 nat i december 2023
Svar fra Matthew Richman- Assistant General Manager den 7. jan. 2024
Dear valued guest,Thank you for your positive review! We're thrilled to hear that you found our hotel lobby to be modern and welcoming, and our staff helpful and pleasant. We're glad that your room, although on the smaller side, was clean, modern, and well-appointed, especially considering the price. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Hotel Management

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Matthew Richman- Assistant General Manager den 8. feb. 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can continue to provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 Fremragende

Joyciane

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Matthew Richman- Assistant General Manager den 22. dec. 2023
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value all our guest feedback so that we can share with our staff to maintain guest satisfaction. Thank you again for your time.

2/10 Forfærdeligt

Kevin

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Booked a King room thru Orbitz, and showed up and they had none available and really could have cared less. Their response was, when you book thru Orbitz, its kinda take what you get. Not a good response at all and was turned off by their attitude. Other than that, hotel is newer, modern and clean.
Overnattede 1 nat i december 2023
Svar fra Matthew Richman- Assistant General Manager den 9. dec. 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your room reservation and the attitude you encountered from our staff. This is not the level of service we strive to provide, and we apologize for falling short in this instance. Please be aware the notes on your reservation stated that 2 double beds were requested. We appreciate your compliments on our newer, modern, and clean hotel. We will address your concerns internally to ensure that this does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with a more positive experience.