Hello KimI would like to take this opportunity to thank you for taking the time to leave us your comment. We have taken your comments into account and we will do our best to improve and hope to see you again at the Flip Flop Cala Mandia hotel.Rachid HammachiManager

Cherr Herve Nous vous remercions d'avoir pris le temps de partager vos observations. Nous sommes ravis de savoir que vous avez trouvé notre personnel aimable et disponible, et que la connexion Wi-Fi ainsi que la plage ont contribué à votre séjour. Nous prenons note de vos remarques concernant la variété des plats proposés, et nous allons travailler à améliorer cette facette de notre service. Nous nous excusons sincèrement pour les problèmes de propreté que vous avez rencontrés. Nous accordons une importance primordiale à l'hygiène et nous allons redoubler d'efforts pour éviter que de telles situations se reproduisent à l'avenir. Nous sommes conscients que la climatisation est essentielle et nous allons étudier la possibilité de l'améliorer dans nos chambres. Nous ferons en sorte d'améliorer ces aspects pour garantir le confort de nos clients. Vos commentaires sont précieux et nous aideront à apporter des améliorations significatives. Nous espérons que vous nous donnerez une autre chance de vous accueillir et de vous offrir une expérience plus agréable à l'avenir.

Dear guest,Thank you for taking the time to share your experience at our hotel. We are delighted to hear your compliments regarding our attentive staff, quality service, and excellent cuisine. We are also glad that you enjoyed our modern reception and dining areas, as well as the quality of our dishes.However, we are deeply sorry to learn that your experience in your room did not meet your expectations. Your comments about the presence of mold and the level of humidity in the room are taken very seriously. Immediate actions have been taken to address these issues and improve the quality of our rooms.Your feedback regarding the comfort of the bed has also captured our attention. We will ensure a thorough check of all our beds to ensure optimal comfort for our future guests.As for the noise level and entertainment, we understand the importance of a quiet and relaxing environment for our guests. We are working on solutions to enhance this aspect of our establishment and ensure our guests can enjoy a peaceful stay.We apologize for these inconveniences and hope you will give us another chance to provide you with a more enjoyable experience in the future.Sincerely,

Caro Carlo,Innanzitutto, desideriamo ringraziarti per aver scelto il nostro hotel per il tuo soggiorno di 6 giorni. Ci rammarichiamo profondamente che la tua esperienza non sia stata all'altezza delle tue aspettative e ti presentiamo le nostre scuse per i disagi che hai riscontrato.Comprendiamo quanto sia importante un check-in senza intoppi per iniziare un soggiorno piacevole, e ci dispiace per il ritardo che hai subito al tuo arrivo. La tua osservazione sulla pulizia della camera è inaccettabile, e ci scusiamo sinceramente per questa situazione spiacevole. Prendiamo questo fatto molto seriamente e adotteremo misure per evitare che situazioni simili si verifichino in futuro.Per quanto riguarda la varietà e la qualità del cibo, siamo lieti di sapere che la maggior parte dei nostri ospiti è soddisfatta della nostra offerta culinaria. Tuttavia, siamo consapevoli dell'importanza di offrire un'esperienza culinaria eccezionale a ciascun ospite, e prendiamo nota dei tuoi commenti per migliorare ulteriormente la nostra offerta.Apprezziamo i tuoi complimenti nei confronti dei nostri animatori e del nostro personale. Siamo felici di sapere che nonostante le difficoltà riscontrate, il nostro team ha dato il massimo per offrirti un soggiorno piacevole.Desideriamo assicurarti che prendiamo sul serio le tue osservazioni riguardanti la pulizia delle stoviglie. Indagheremo su questo punto specifico e adotteremo misure adeguate per evitare future delusioni.I tuoi commenti sono preziosi per noi, poiché ci aiutano a individuare le aree che richiedono un miglioramento costante. Speriamo di avere l'opportunità di darti il benvenuto nuovamente in futuro per mostrarti le migliorie che abbiamo apportato.Cordialmente,

Dear matthew,Thank you for sharing your feedback about your stay. We are glad to learn that you appreciated the room size, effective air conditioning, and the overall ambiance of our outdoor areas. Your compliments on the variety of our local cuisine and children's activities bring us joy. We are also delighted that our entertainment team exceeded your expectations.However, we sincerely regret that the beds and pillows didn't meet your comfort expectations and that you experienced some discomfort in our indoor dining area due to the heat. Your unexpected feedback about certain members of our staff is concerning and taken seriously. Rest assured, we will address your comments with our team to enhance our service.We hope you will consider returning to enjoy an even more enjoyable experience with us.Best regards,

Dear Warren, We appreciate this positive review and thank you for the wonderful description of the days you shared with us at Flip Flop Cala Mandia. It is a pleasure to know that you enjoyed your holiday and we hope to have the opportunity to welcome you again in the not too distant future. We take great care in customer service and we always hope that our guests will have unique memories thanks to our staff. Sincerely Rachid Hammachi.

Dear GozdeI would like to thank you for having taken the time to leave us your comment, we take into account your remarks which I will pass on to our heads of department in order to improve our quality of service. Thank you for your compliments on our animation team I am sure that that will please them enormously.Thank you and see you soon on our beautiful island of Majorca.Rachid HammachiManager

Dear Lee,We appreciate your positive rating of our hotel. It's wonderful to hear that you had a good experience during your stay. If you have any specific feedback or suggestions that could help us enhance your future visits, please feel free to share. We look forward to welcoming you back in the future and providing you with another great experience.Best regards,

Hello HalinaAnd thank you for your lovely comment. The Flip Flop Cala Mandia hotel is indeed small and very family-friendly.We hope to see you again SincerelyRachid Hammachi manager

Hello NeilThank you for taking the time to leave us a comment, we are delighted that you had a good holiday. hoping to see you again at our hotel Flip Flop Cala MandiaRachid HammachiManager