Cher client,Tout d'abord, nous tenons à vous remercier d'avoir choisi notre hôtel lors de votre récent séjour sur l'île de Majorque. Nous regrettons que vous n'ayez pas été satisfait de la qualité du service fourni à l'hôtel lors de votre séjour. Ces commentaires ont été portés à la connaissance de tous les chefs de département pour mémoire. Nous apprécions vos opinions car elles représentent beaucoup pour nous, nous croyons en l'amélioration continue de nos services. Les informations que nos clients nous fournissent gentiment sont le meilleur outil dont nous disposons pour leur offrir de meilleurs services chaque jour. Pour cela, l'objectif premier de Notre Société est son programme de Service Clients pour maintenir et élever ses niveaux de qualité afin de pouvoir offrir à tous ses clients des séjours pleinement satisfaisants. Dans l'espoir de vous accueillir à nouveau dans notre hôtel AluaSun Cala Antena ou dans des otre hôtels de la société, nous profitons de l'occasion pour vous saluer très chaleureusement. Raffaella Ricci (Responsable de l'Expérience du Client)

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your stay and we would like to thank you for your kind remarks made regarding our overall services and Staff. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our clients. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely, Raffaella Ricci (Guest Experience Manager)

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your stay and we would like to thank you for your kind remarks made regarding our overall services and Staff. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our clients. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely,

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your stay and we would like to thank you for your kind remarks made regarding our overall services and Staff. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our clients. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely,

Estimado Cliente, Gracias por elegir el Hotel AluaSun Cala Antena como lugar para disfrutar de sus recientes vacaciones en la Isla de Mallorca. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones y nos gustaría darles las gracias por aportar su valoración referente al servicio ofrecido y acerca del servicio de nuestro Personal. Sus comentarios han sido puestos en conocimiento de todo nuestro personal y responsables de Departamentos y Dirección. Nuevamente, muchas gracias por visitarnos y esperamos tenerles de vuelta en nuestro hotel o en cualquiera de nuestros hoteles de la Compañía. Quedamos a su entera disposición. Cordialmente,

Dear Customer,First of all, we want to thank you for choosing our Hotel during your recent stay on the island of Mallorca. We regret that you have not been satisfied with the quality of service provided at the hotel during your stay. These comments have been made known to all department heads and Mangement Team for their record and improvement. We appreciate your opinions as they represent a lot to us, we believe in the continuous improvement of our services. The information that our guests kindly provide us is the best tool we have to offer them better services every day. For this, Our Company's primary objective is its Customer Service program to maintain and raise its quality levels in order to be able to provide all its clients with fully satisfactory stays. Hoping to welcome you again at our Hotel AluaSun Cala Antena or in any others Hotels of the Company. Yours Faithfully,

Dear Customer,First of all, we want to thank you for choosing our Hotel during your recent stay on the island of Mallorca. We regret that you have not been satisfied with the quality of service provided at the hotel during your stay. These comments have been made known to all department heads and Mangement Team for their record and improvement. We appreciate your opinions as they represent a lot to us, we believe in the continuous improvement of our services. The information that our guests kindly provide us is the best tool we have to offer them better services every day. For this, Our Company's primary objective is its Customer Service program to maintain and raise its quality levels in order to be able to provide all its clients with fully satisfactory stays. Hoping to welcome you again at our Hotel AluaSun Cala Antena or in any others Hotels of the Company. Yours Faithfully,

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your stay and we would like to thank you for your kind remarks made regarding our overall services and Staff. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our clients. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely,

Cher client,Tout d'abord, nous tenons à vous remercier d'avoir choisi notre hôtel lors de votre récent séjour sur l'île de Majorque. Nous regrettons que vous n'ayez pas été satisfait de la qualité du service fourni à l'hôtel lors de votre séjour. Ces commentaires ont été portés à la connaissance de tous les chefs de département pour mémoire. Nous apprécions vos opinions car elles représentent beaucoup pour nous, nous croyons en l'amélioration continue de nos services. Les informations que nos clients nous fournissent gentiment sont le meilleur outil dont nous disposons pour leur offrir de meilleurs services chaque jour. Pour cela, l'objectif premier de Notre Société est son programme de Service Clients pour maintenir et élever ses niveaux de qualité afin de pouvoir offrir à tous ses clients des séjours pleinement satisfaisants. Dans l'espoir de vous accueillir à nouveau dans notre hôtel AluaSun Cala Antena ou dans des otre hôtels de la société, nous profitons de l'occasion pour vous saluer très chaleureusement. Raffaella Ricci (Responsable de l'Expérience du Client)

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your stay and we would like to thank you for your kind remarks made regarding our overall services and Staff. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our clients. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely, Raffaella Ricci (Guest Experience Manager)

Dear Customer, Thank you for choosing to stay in our Hotel AluaSun Cala Antena and for taking some of your valuable time in sharing your opinions and experience with us in your recent holiday. We are pleased to hear that you enjoyed your overall stay, although some of our services were not to your entire satisfaction. We value all our customers opinions as we feel that it is only through the information our clients kindly offer us, that we can improve the service and installations we offer to you, our guest. Be assured that our Company will never cease in its efforts to constantly improve the quality of the services provided to our guest. Thank you once again for your time and attention, and we hope to see you again in AluaSun Cala Antena or in any others Hotels of the Company in the next near future. Yours sincerely, Raffaella Ricci (Guest Experience Manager)