Reception

Anmeldelser af Al Shahba Hotel Makkah

2 out of 5
Al Shahba Hotel Makkah
Umm Al Qura road, Al Hafair District, Makkah

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 48 af i alt 160 anmeldelser" "
Bedømmelse på 8 − Udmærket. 57 af i alt 160 anmeldelser" "
Bedømmelse på 6 − Okay. 31 af i alt 160 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 160 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 160 anmeldelser" "

7,2/10

Rengøring

7,4/10

Service og personale

6,8/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Amadou, Bronx

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 12 nætter i marts 2024
Svar fra Salim den 23. maj 2024
Thank you for your excellent rating , see you soon

8/10 Udmærket

Asif

Synes godt om: Rengøring, faciliteter
Its 7 minutes walk for Haram. Very quiet and peaceful place to live.
Overnattede 2 nætter i april 2024
Svar fra Salim den 23. maj 2024
Dear Asif, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Muhammad

distance from destination
Overnattede 2 nætter i marts 2024
Svar fra Salim den 23. maj 2024
thank you for your feedback

10/10 Fremragende

Haseeb

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant
Overnattede 2 nætter i marts 2024
Svar fra Salim den 24. maj 2024
Thank you for taking time to review our property. I am glad to hear that we will be your topchoice when you visit Makkah We look forward to welcoming you back soon!

8/10 Udmærket

Subahan

Synes godt om: Rengøring, service og personale
Overall good experience
Overnattede 6 nætter i marts 2024
Svar fra Salim den 24. maj 2024
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future

8/10 Udmærket

iman

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
For the price I paid I got everything I could get. It was great for a short stay. The window was broken, the staff were very friendly and changed our room. And when we changed rooms I forgot my Apple Watch in the room, when we told the staff in short while they were able to find it and they brought it back to our room.
Overnattede 2 nætter i marts 2024
Svar fra Salim den 24. maj 2024
Dear Iman Thank you for taking the time to review your stay with us. I am very happy tohear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

2/10 Forfærdeligt

Intisar

Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Salim den 24. maj 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally

8/10 Udmærket

Mohamed Yassine

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the position near to haram, about 15 min, the responsable is a very nice man, he helped me. Should make more effort in cleaning and maintenance.
Overnattede 2 nætter i marts 2024
Svar fra Salim den 24. maj 2024
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Yassine

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bon hôtel, séjour de 1 semaine sans ménage malheureusement (pas de changement de serviette etc)
Overnattede 7 nætter i marts 2024

2/10 Forfærdeligt

syeda javeriya

Overnattede 5 nætter i marts 2024
Svar fra Salim den 24. maj 2024
I am very disappointed to hear that you found our service to be below your standards. Wewould like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally

4/10 Dårligt

Omar

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Je déconseille simplement toute réservation dans cet hôtel. Ça n’a aucun lien avec un vrai hôtel: c’est plutôt une chambre à louer hors catégorie des hôtels.
Overnattede 4 nætter i marts 2024
Svar fra Salim den 14. mar. 2024
Je vous remercie vivement pour vos conseils , mais heureusement la plupart de nos clients n ont pas le meme avis , la direction de l hotel fait des efforts enormes pour assurer le confort et la tranquilite a ses clients , surtout que le l hotel vient de renover toutes les moquettes dans toutes ses chambres , ainsi que les salons de la reception afin d accueillir ses clients dans les meilleures conditions possibles ...merci pour vos commentaires et a bientot

6/10 Okay

Ehsan

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Salim den 14. mar. 2024
. I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

10/10 Fremragende

Samatalis

Synes godt om: Rengøring
Svar fra Salim den 14. mar. 2024
Dear samatalisThank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

MOHAMMAD FATHI BIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Too far to walk to Haram n to near to take the taxi.
Overnattede 4 nætter i marts 2024
Svar fra Salim den 14. mar. 2024
. Dear MOHAMMAD , Thank you for your positive rating, I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Udmærket

Khalid

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
La chambre est propre et calme, le personnel est attentif, et surtout, l'établissement est situé à proximité du Haram, accessible à pied (10 mnt) si le bus public est en face et gratuit
Svar fra Salim den 6. mar. 2024
Cher Khalid , Merci de nous avoir attribué une note parfaite et d'avoir recommandé notre hôtelaux autres voyageurs. Je suis sûr que tout le personnel de l'hôtel a apprécié répondre à vos besoins autant que vous aviez apprécié votre séjour, Prenez soin de vous

6/10 Okay

Shahbaz Ahmed

Overnattede 3 nætter i februar 2024
Svar fra Salim den 27. feb. 2024
THANK YOU

10/10 Fremragende

Mohamed Hersi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very beautiful hotel
Overnattede 4 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
Thank you for taking the time to review your stay with us. know that you were pleased with his/her service. We hope to welcome you back again soon

8/10 Udmærket

sheikh

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Nice and clean
Overnattede 2 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I amvery happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future

10/10 Fremragende

Magid

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very affordable, great service and within walking distance of the Haram, with many shops along the way
Overnattede 5 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
Dear MAGID,. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Udmærket

Sirag

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Es war bisschen zu weit zu Harem , aber es gab Bus vor der Tür umsonst. Mann kann aber auch Taxi für fünf Rial nehmen. Nach dem Gebet bin Fast immer zu Fuß zum Hotel gekommen. Im großen und ganzen bin mit Preis- Leistung zufrieden.
Overnattede 3 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
VIELEN DANK FÜR IHRE FREUNDLICHEN KOMMENTARE

6/10 Okay

Badr

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
THANK YOU

6/10 Okay

Mohamed

Overnattede 4 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
THANK YOU

2/10 Forfærdeligt

Yasar

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024
Svar fra Salim den 16. jan. 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Makkah

4/10 Dårligt

Gueladio

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i januar 2024
Svar fra Salim den 16. jan. 2024
. I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally...

6/10 Okay

Mahmoud

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Vloer, gang en eigenlijk alles was vies, hotel heeft helemaal niks, alleen een bed om te slapen
Overnattede 10 nætter i december 2023
Svar fra Salim den 16. jan. 2024
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally

10/10 Fremragende

Ahmad, Modesto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like it cheep and easy to go to haram
Overnattede 6 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
Thank you for your review. I am glad to hear that overall your experience was positive.We hope to welcome you back to the hotel soon..

2/10 Forfærdeligt

WALAA FAROUK

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NOT CLEAN PLACE ,, NOT HELPFUL STAFF
Overnattede 6 nætter i december 2023
Svar fra Salim den 16. jan. 2024
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally

2/10 Forfærdeligt

Ahmad, Modesto

Overnattede 5 nætter i januar 2024
Svar fra Salim den 6. feb. 2024
I am very disappointed to hear that you found our service to be below your standards. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally

4/10 Dårligt

Ahmed

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2023
Svar fra Salim den 16. jan. 2024
I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

10/10 Fremragende

Gulfam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ich empfehle weiterhin
Overnattede 2 nætter i januar 2024
Svar fra Salim den 16. jan. 2024
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area

6/10 Okay

Mohammed sayed Ahmed

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
very small room for 3 beds , small beds (shorted than y height).FRIENDLY STAFF. POOR facility in the room(rusty fridge-no microwave. tiny window which you can not open. would suggest staying somewhere else
Overnattede 4 nætter i december 2023
Svar fra Salim den 7. jan. 2024
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the room, This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally .

8/10 Udmærket

abdul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
acording to the price a good place and 10 mints on walking distance to makkah. free shuttle service in front of the hotel to makkah and harmain railway station for free
Overnattede 2 nætter i december 2023
Svar fra Salim den 7. jan. 2024
Dear ABDUL. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Salim

Overnattede 11 nætter i december 2023
Svar fra Salim den 6. feb. 2024
Dear SALIM. Thank you for your review and for choosing our hotel.

10/10 Fremragende

Ravshan

Overnattede 8 nætter i december 2023
Svar fra Salim den 7. jan. 2024
Dear Ravshan , Thank you for your good rating

10/10 Fremragende

mohammed parvez

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property is excellent, language problem, no daily housekeeping. High ground road to go al haram. In low budget excellent, neat n clean
Overnattede 6 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Dear Mohamed Parvez, Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Dårligt

Mohamed

Overnattede 4 nætter i december 2023
Svar fra Salim den 16. jan. 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally

10/10 Fremragende

abdallah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Dear Abdallah, Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Mohamad Adnan

Overnattede 4 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Thank you for giving us a good rating.

8/10 Udmærket

abdul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
according to the a good place for living. available free shuttle service in front of the hotel to makkah h and harmain railway station
Overnattede 2 nætter i december 2023
Svar fra Salim den 7. jan. 2024
Dear ABDUL Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.THANK YOU

6/10 Okay

AFISSETOU

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The bathroom
Overnattede 10 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Thank you for giving us a good rating.

10/10 Fremragende

jannatul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good nice hotel at a budget.
Overnattede 3 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Aziz

Rejste med familie
Synes godt om: Rengøring
Overnattede 4 nætter i december 2023
Svar fra Salim den 28. dec. 2023
Wow! What a wonderful tating, we truly appreciate itthank you very much.

10/10 Fremragende

Asjad

Overnattede 6 nætter i december 2023
Svar fra Salim den 16. jan. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Udmærket

Muhammad

Overnattede 2 nætter i december 2023
Svar fra Salim den 7. jan. 2024
Dear MUHAMMAD. Thank you for taking the time to review your stay with us.. Looking forward to seeing you again soon.

4/10 Dårligt

Ahmed

Synes ikke om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Salim den 13. dec. 2023
Dear Mr.Ahmed : I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to know, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally

10/10 Fremragende

Shabbir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Satisfied
Overnattede 3 nætter i december 2023
Svar fra Salim den 5. dec. 2023
Wow! What a wonderful rating , we truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to AL SHAHBA in the near future.

8/10 Udmærket

Muhammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Salim den 5. dec. 2023
Dear Mr.Muhammad , Thank you for taking time to review our property. I am glad to hear that we will be your topchoice when you visit Makkah . We look forward to welcoming you back soon!

10/10 Fremragende

Khaled

Overnattede 5 nætter i november 2023
Svar fra Salim den 28. dec. 2023
Thank you for taking the time to rate your stay with us.We hope to welcome you back again soon.

2/10 Forfærdeligt

Mohamad

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
In summary It looks like the property is on its way to be out of service.
Overnattede 3 nætter i november 2023
Svar fra Salim den 21. nov. 2023
I am very disappointed to hear that you found our service to be below your standards ,We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Thank your for your feedback

10/10 Fremragende

Baitullah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Salim den 13. nov. 2023
. Dear Baitullah,. Thank you for your rating and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.