Disappointing Experience at Soho Boutique Congreso
I stayed at the Soho Boutique Congreso in Madrid from October 14-18, 2024, and unfortunately, it was a frustrating experience. Although the hotel advertises air conditioning, the system was set to blow only warm air, making the room unbearably hot. After multiple complaints, the hotel deliberately turned off the warm air, leaving the room with no air circulation at all.
I requested a room change to escape the stuffiness, but the hotel refused. Every time I visited the reception, other guests were calling in with the same issue, clearly indicating a widespread problem. The reason the hotel gave for not fixing the air conditioning — that it was cooler outside — did not make sense at all, considering how hot and stuffy the room was inside. As a result, we were unable to sleep for three nights.
Opening the window wasn’t an option either, as the street outside was extremely noisy throughout the night and into the early morning, making it impossible to get any rest. To make matters worse, the hotel forgot to book a taxi for our airport transfer, further adding to the inconvenience.
I would not recommend this hotel unless they address these ongoing issues and improve their customer service.
