Dear Mehran, Greetings from Meliá Madrid Princesa! Thank you for your review and for sharing it to the rest of travelers on Google. We are glad you enjoyed the experience with us. Looking forward to welcoming you soon, Sara Viñas GEX Service Manager

Dear guest, Thank you for your time and feedback. Best regards, Miguel A. Moral Guest Experience Manager

Dear Guest, We appreciate the score. Best regards, Miguel A. Moral Guest Experience Manager

Dear Mette, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We truly hope that you come back and give us another opportunity to reach your expectations Best Regards, Miguel A. Moral Guest Experience Manager

Dear Guest, Thank you very much! Guest Experience Manager Miguel A. Moral

Dear Kirsten, Thank you for your feedback after your stay with us. We hope to see you soon at Melia Madrid Princesa. Miguel A. Moral Guest Experience Manager

Dear Peter, Thank you for taking the time to give us this positive score regarding your last stay at Meliá Madrid Princesa. We are waiting to see you again soon! Kind regards, Miguel A. Moral Guest Experience Manager

Estimado Pablo,Le damos las gracias por su excelente valoración.Ha sido un placer para nosotros devolverle la confianza depositada en nuestro hotel con una estancia agradable. Estamos muy contentos al comprobar, a través de su puntuación, que hemos estado a la altura de sus expectativas. Su satisfacción es nuestra mayor recompensa. Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Chris,Greetings from Meliá Madrid Princesa!We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Cher Pierre,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Meliá Madrid Princesa.Nous sommes ravis d'apprendre que l'accueil et le service attentionné de notre personnel ont contribué à rendre votre séjour confortable. Votre mention de notre déjeuner succulent témoigne de l'importance que nous accordons aux expériences gastronomiques. Nous sommes également heureux que la qualité de votre chambre ait répondu à vos attentes, reflétant notre engagement envers une expérience en chambre exceptionnelle.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Laura López, Voice of Customer Coordinator

Dear Juan Antonio,Greetings from Meliá Madrid Princesa!We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Tia,Thank you for such a positive review.It's a delight to hear that our strategic location enabled you to easily explore Madrid's major sights. We're also pleased to know that the room met your expectations in terms of size and offered a comfortable stay. Our team takes great pride in maintaining impeccable cleanliness and providing outstanding service, so your kind recognition is very much appreciated. We constantly strive to curate an exceptional room experience, ensuring every guest feels the comfort and luxury we aim to provide.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Yancarlos,Greetings from Meliá Madrid Princesa!We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Paul,Greetings from Meliá Madrid Princesa!It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service in the future.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jonathan,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are thrilled to hear that you found our property beautiful and our staff wonderful, reflecting our commitment to a superior service culture. It's a joy to know that the room cleanliness, hotel condition, service, and room amenities met your expectations, offering you a memorable room experience. We regret to hear that the noise at night was a concern for you. Our rooms are soundproofed to ensure a peaceful stay; however, for a future visit, we can recommend rooms that are located further from the street, which typically experience less noise, ensuring your comfort throughout the night.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Esther,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Diego Fernando Cristancho,Greetings from Meliá Madrid Princesa!It's wonderful to hear that our central location added convenience to your stay and that you found our service impeccable. We are also pleased that the room cleanliness and amenities met your high standards, enhancing your room experience. Our team is thrilled that you are considering us for your future stays in Madrid.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Roula,Greetings from Meliá Madrid Princesa!We're delighted to hear that our prime location served you well and that our team's dedication to service culture made a positive impact on your stay. It's also wonderful to know that you found the room to your liking and enjoyed the comfortable room experience we strive to provide. We appreciate your recognition of our efforts in maintaining high standards of cleanliness and overall hotel condition. Your satisfaction with these aspects of your visit is truly rewarding for us.We hope to welcome you back on another occasion.All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Liebe Frau Kai,Vielen lieben Dank für Ihre tolle Bewertung!Wir sind begeistert zu lesen, dass Sie uns mit einer Höchstbewertung belohnt haben und dass Ihnen unsere zentrale Lage zugesagt hat. Schön, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren und sich wohlgefühlt haben.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig. Francisco,Grazie per la sua bella recensione.Siamo lieti di sapere che la pulizia della camera e le condizioni dell’hotel hanno incontrato in pieno le sue aspettative. È sempre un piacere ricevere conferme del nostro impegno nella cultura del servizio. Inoltre, ci fa molto piacere che il servizio ricevuto abbia contribuito a rendere il suo soggiorno memorabile.Saremo lieti di poterla accogliere di nuovo presso l'Meliá Madrid Princesa in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Elizabeth,Thank you for your feedback.We're delighted to hear that our team's dedication to service culture met your expectations and contributed to a memorable stay. Your commendation of the room's cleanliness and spaciousness reflects our commitment to providing a superior room experience. It's also a joy to know that the comfort of our beds allowed you to rest well, ensuring that every guest leaves feeling rejuvenated.We hope to welcome you back soon for another stay or perhaps to indulge in our gastronomic experiences or unwind at the YHI SPA.We hope to have the pleasure of welcoming you back in the future. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you found our hotel to be very nice and that the room cleanliness and hotel condition met your expectations to the fullest. Our dedicated housekeeping and maintenance teams strive to ensure that every aspect of the room experience is impeccable. However, we regret to hear that you faced difficulties in booking our YHI Wellness spa during your weekend visit. While our spa is a popular element of our service culture, offering energy for life activities and a chance to indulge in our love stories with self-care, we understand the disappointment that comes with not being able to secure an appointment. For future stays, we recommend that our guests book spa services in advance to ensure availability, especially on weekends when demand is higher.We hope to have the occasion to welcome you again. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Tatjana,Greetings from Meliá Madrid Princesa!It's wonderful to hear that you appreciated our prime location and the dedication of our staff. Our commitment to service culture is truly highlighted by their efforts, and we're glad it contributed to your positive experience. Additionally, we're pleased you enjoyed the proximity to the Metro and various sightseeing opportunities that Madrid has to offer.We note your remarks regarding the hotel's condition and room amenities. While we ensure our rooms and facilities are maintained to a high standard, as reflected in our comprehensive renovation in 2008, we continuously strive for improvement and guest satisfaction.We are also delighted that the cleanliness of your room met your expectations, as our team works diligently to provide a pristine room experience for every guest.We hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Annika,Thank you for taking the time to share your feedback,We are delighted to hear that the cleanliness and condition of our hotel met your expectations, and we appreciate your compliments on the comfort of our rooms. We deeply regret any inconvenience you faced regarding the swimming pool facilities. While our pool indeed requires prior reservation to ensure a serene and exclusive environment, we apologize if this was not clearly communicated to you at the time of booking or check-in. We are always striving to enhance our service culture and ensure our guests enjoy a complete room experience, including access to our YHI SPA and other amenities. We value your feedback as it helps us to improve our guest services.We hope we can provide you with an improved stay in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Dr Husein,Greetings from Meliá Madrid Princesa!We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Raul,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We're truly disheartened to hear that your room experience did not meet the high standards we strive to uphold. It's unusual for guests to notice any unpleasant odours as we pride ourselves on the cleanliness and upkeep of our accommodations, and we regret that we missed the mark during your stay. Our hotel's condition is typically praised for its blend of traditional luxury with avant-garde trends, and we take to heart your impression of it being run down. Rest assured, we are attentive to all guest feedback and are committed to enhancing the overall experience.We hope that we may have the pleasure of welcoming you again.Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Alana, Thank you for taking the time to review your stay.We're thrilled to hear that our team's dedication to service culture made a positive impact during your stay and that the room cleanliness met your expectations, providing a comfortable room experience. It's wonderful to know you enjoyed the panoramic views that many of our rooms offer, adding to the allure of your visit. Your appreciation for our central location underscores our commitment to providing guests with convenience and accessibility to Madrid's vibrant culture and shopping. We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Juan Alberto,Greetings from Meliá Madrid Princesa!Thank you for reviewing your recent stay with us.We are delighted to hear that our team's friendly and warm service culture made a positive impact during your stay. It's wonderful to know that the Salon Bar's offerings and the thoughtful birthday surprise added a special touch to your celebration. We appreciate your feedback on our gastronomic experiences at breakfast and will consider your comments as we strive to provide a variety of high-quality options. While we do not currently offer an express breakfast option, we hope that our extensive Mosaico breakfast buffet provided you with the energy for life activities to start your day.We hope that we have the pleasure of seeing you again in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Laura,Thank you for taking the time to review your stay.We are thrilled to hear that our service culture met your expectations and that the room amenities contributed positively to your stay. It is delightful to know that our gastronomic experiences at The Level impressed you, offering an array of amazing food options. Our team takes great pride in maintaining the cleanliness of our hotel to ensure an exceptional room experience for every guest.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Raquel, Gracias por sus excelentes comentarios.Nos complace enormemente saber que la limpieza de nuestras habitaciones y la condición del hotel hayan cumplido con sus expectativas al 100%, reflejo de nuestro compromiso con la excelencia y el detalle. Además, nos alegra que el servicio haya sido de su agrado y trabajaremos para mejorar aún más en este aspecto. Agradecemos sus comentarios sobre las comodidades de la habitación, ya que siempre buscamos ofrecer una experiencia completa y satisfactoria.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maribel,Many thanks for this high rating.We are thrilled to hear that our staff, particularly Raul, Mannu, Aaron, and Miguel made such a positive impression with their polite, courteous, and friendly service. It's wonderful to know that you felt safe and comfortable throughout your stay, reflecting the 5-star service we strive to provide. Your kind words about the cleanliness of your room, the condition of our hotel, and the amenities we offer are greatly appreciated and underscore our commitment to excellence.We hope that you will return on another occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator