Dear GuestThank you for taking the time to rate your stay with us.We are sorry we fell short in meeting your expectations.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,Maria Fdez. Valderrama, Guest Service Center

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

thank you very much for your comments, they help us to continue improving

Dear Gladys, Thank you for this review about your stay with us at Hotel Madrid Chamartín.We're glad to hear that you appreciated our service culture, and we hope that our room amenities contributed positively to your stay. We regret to hear about your concerns regarding the bathtub and the absence of a kettle and complimentary beverages in your room. While we strive to provide a comfortable room experience, we acknowledge that some aspects did not meet your expectations. For future visits, please note that our Premium rooms offer additional amenities such as an electric kettle for your convenience. We're also continuously exploring ways to enhance our gastronomic experiences, including the availability of refreshments.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

Dear James,Thanks for taking the time to share your views of your visit.We are delighted to hear that you appreciated the cleanliness of your room, highlighting our commitment to a pristine environment for our guests. However, we're concerned to learn of the noise disturbances you experienced and the inconsistency with the shower temperature. While our rooms are designed with double glazing to minimize external noise, we regret that this was not sufficient in your case. We take pride in ensuring a comfortable room experience and will look into the matters you've raised. Please accept our apologies for any inconvenience this may have caused during your stay.Laura López, Voice of Customer Coordinator

Dear Mr. Derek,Thanks for taking the time to share your views of your visit.We regret to hear that your culinary experience did not meet your expectations. Our Central Plaza Restaurant prides itself on offering a variety of Mediterranean cuisine options and we are surprised to hear that our food was not to your satisfaction. We are also concerned about your comments regarding room cleanliness and service, as we usually receive positive remarks for our attention to detail and helpful staff. Rest assured, we consistently strive to uphold a high standard of hospitality and service culture.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Toshiyuki,Thank you for this review.We are delighted to hear that the check-in process met your expectations, even after a late arrival. Our team takes pride in providing excellent service culture, ensuring a smooth and welcoming start to your stay. It's wonderful to know that our commitment to cleanliness was reflected during your visit, as we strive to maintain the highest standards for our guests. While it appears that room amenities did not completely meet your satisfaction, we appreciate your high rating and are continuously working to enhance the room experience for all our valued guests.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Sonia,Thank you for sharing your review of your stay.We are delighted to hear that our proximity to the train station added convenience to your stay. Your appreciation for our room cleanliness, overall hotel condition, attentive service, and room amenities is truly rewarding for our team. It is always heartening to receive such positive feedback, as we strive to create memorable room experiences and uphold our service culture.Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Adrián,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Nos complace saber que nuestra ubicación cercana a la estación de tren fue perfecta para sus necesidades de viaje. Es un honor recibir comentarios positivos sobre la limpieza de nuestras habitaciones y la condición del hotel. Nuestro equipo trabaja con una cultura de servicio enfocada en ofrecer una experiencia de habitación inmejorable y estamos encantados de que haya disfrutado de las comodidades ofrecidas. Aunque no se mencionan comentarios negativos, nos esforzamos continuamente para mejorar todos los aspectos de nuestra oferta y valoramos todas las opiniones que nos ayudan a alcanzar la excelencia en el servicio.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Antonio,Thank you for this review.We're delighted to hear that our staff's service culture met your expectations and contributed to a pleasant room experience. It is also great to know that the cleanliness of our rooms was up to your satisfaction. We regret to hear about the construction in the area; we understand that this can impact the overall tranquility of your stay. Rest assured, this is a temporary situation, and we strive to provide a serene environment for our guests.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Barbara,Thank you for sharing your review of your stay.We're delighted to hear that our commitment to cleanliness met your expectations and that you enjoyed the refreshed state of our showers. It's also wonderful to learn that the refrigerator in your room, now stocked with a variety of items for your convenience, added to your room experience. Your kind words regarding our gastronomic offerings are much appreciated; our extensive buffet breakfast is indeed designed to provide a delightful start to the day with an array of choices to suit all tastes.Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Daniel,Gracias por el tiempo de dejarnos su valoración.Nos complace saber que ha disfrutado de las amenidades de la habitación. En lo que respecta a sus observaciones sobre la necesidad de una reforma y el precio, queremos asegurarle que nos esforzamos continuamente para ofrecer instalaciones de calidad y un servicio que refleje un valor adecuado. Es nuestro compromiso proporcionar experiencias memorables y nos tomamos muy en serio cada comentario para poder mejorar.Esperamos tener la oportunidad de darle la bienvenida nuevamente para una mejor estancia.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Estancia huésped,Gracias por su amable valoración.Le agradecemos enormemente sus amables comentarios sobre la limpieza y las amenidades de la habitación. Nos alegra saber que ha disfrutado de nuestras instalaciones y que nuestro equipo ha contribuido a una experiencia positiva durante su estancia. Lamentamos que la condición del hotel no haya cumplido completamente sus expectativas, y aunque no especifica el motivo, le aseguramos que nos esforzamos continuamente en mantener y mejorar nuestras instalaciones para el disfrute de nuestros huéspedes.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Cherie,Thank you for providing feedback on your recent experience.We're glad to hear that our convenient location near Chamartín was a highlight of your stay. Our team strives to provide exceptional service, and we're happy to see that reflected in your satisfaction with the staff and room amenities. We apologize that our hotel did not meet your expectations in some areas. Please know that we take cleanliness very seriously, and we maintain a rigorous daily housekeeping schedule to ensure our guest rooms are impeccable. We're committed to offering our guests a tranquil room experience, and it's disconcerting to learn about your encounter with mold; this is certainly not in line with our standards. Our hotel has been partially renovated, and we continually assess areas for improvement to ensure our guests enjoy the quality and comfort we aim for. Your feedback is valuable to us and will be used to evaluate and enhance our accommodations.We hope we can provide you with an improved stay in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Marta,Ha sido un placer recibir su última visita.Nos complace enormemente saber que ha disfrutado de nuestras amplias habitaciones y la excelente ubicación junto a la estación de Chamartín. Es un placer también que el desayuno haya sido de su agrado y que haya recibido una atención correcta, reflejo de nuestra cultura de servicio. Lamentamos si la condición general del hotel no cumplió completamente con sus expectativas; nuestro equipo se esfuerza continuamente por mantener y mejorar nuestras instalaciones para asegurar una experiencia de habitación óptima para todos nuestros huéspedes.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for taking the time share your feedback with us.We're delighted to hear that our prime location near the metro station contributed positively to your stay and that you found comfort in our accommodations. It's also heartening to know that our breakfast offerings were to your liking, and we take great pride in providing a diverse gastronomic experience for our guests. Furthermore, our team appreciates your kind words on the service culture we strive to maintain; ensuring every guest feels supported and valued is a top priority for us.We understand that while our hotel may not have the modern aesthetic of some newer properties, we continuously work on enhancing our room experience and overall hotel condition to ensure guest satisfaction. We're glad our classic and functional decor resonated with you for a comfortable stay.Once again, thank you for your feedback, and we hope to have the opportunity to further impress you with our continuous improvements and dedicated service.We are hoping to welcome you back in the future. All the best.María Fdez. de ValderramaVoice of Customer Coordinator

Querido huésped,Gracias por una reseña tan positiva y por manifestar su deseo de volver a visitarnos.Le agradecemos mucho su comentario sobre su estancia en nuestro hotel. Es un placer saber que encontró nuestras habitaciones amplias y limpias, y que el confort de las camas fue de su agrado. Nos complace también que nuestro desayuno buffet variado haya cumplido con sus expectativas gastronómicas y que la amabilidad de nuestro personal haya contribuido positivamente a su experiencia.Apreciamos que nos haya hecho saber su opinión sobre las condiciones del hotel y el confort de la habitación, y nos aseguraremos de mantener nuestros estándares para que en futuras estancias su satisfacción sea aún mayor.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,María Fdez. de ValderramaVoice of Customer Coordinator

Apreciado Luis Carlos, Nos ha encantado que nos haya elegido como su alojamiento ideal y nos alegra que se lleve tan buen recuerdo de su experiencia en nuestro establecimiento.Nos complace saber que ha valorado positivamente la limpieza de nuestras habitaciones y el servicio ofrecido por nuestro personal. Trabajamos con dedicación para ofrecer espacios impecables y un trato amable, como parte de nuestro compromiso con la excelencia. También nos alegra que las comodidades de la habitación hayan sido de su agrado, reflejando nuestro esfuerzo por proporcionar una estancia confortable y agradable con servicios como WiFi de alta velocidad gratuito y Chromecast en nuestros televisores.Lamentamos que la condición del hotel no haya cumplido completamente con sus expectativas. Aunque realizamos una renovación parcial , continuamos esforzándonos por mantener y mejorar nuestras instalaciones para asegurar la satisfacción de nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia aún más satisfactoria.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Sehr geehrter Flemming,Vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Sie unseren freundlichen Service schätzen. Unser Personal ist stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen.Wir bedauern jedoch, dass Sie Lärmbelästigungen während Ihres Aufenthalts erlebt haben. Unsere Zimmer sind mit schallisolierten Fenstern ausgestattet, um den Lärmpegel so gering wie möglich zu halten. Wir nehmen Ihre Anmerkungen bezüglich der Türen ernst und werden dies intern besprechen, um mögliche Verbesserungen vorzunehmen. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Federico,Thank you sharing your experience with us.We are delighted to hear that you enjoyed our buffet breakfast, offering a wide variety of options to suit different tastes. Our location near Chamartín train station and metro stations indeed provides convenient access to various parts of the city, making it easy for our guests to explore Madrid.We apologize for the discomfort you experienced with the mattress in your room. We understand the importance of a good night's sleep and would like to inform you that our Premium rooms are equipped with premium mattresses for enhanced comfort. We appreciate your feedback on this matter and will take it into consideration for future improvements. As for the surrounding area, we acknowledge that there is ongoing development, but we believe this will ultimately enhance the overall experience for our guests in the future.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Chester,Thank you for sharing your review.We appreciate your kind words about our service and room amenities. Our team strives to provide a comfortable and enjoyable stay for all our guests.We apologize for the inconvenience caused by the noise from the reception floor replacement during your stay. We understand how important a quiet environment is for our guests, and we assure you that this was a temporary situation. Regarding the smoking odor in your room, we would like to clarify that our hotel has designated non-smoking rooms and a smoking area outside. We will investigate this issue further to ensure that our non-smoking policy is being followed. Once again, we are sorry for any discomfort you experienced.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time share your feedback with us.We are glad to hear that our helpful staff and convenient location near the train station met your expectations. It's great to know that you found the room clean and comfortable, and that you were able to easily access the city center via the nearby metro station.We appreciate your feedback regarding the room's sound insulation and understand that it may have caused some inconvenience during your stay. Please know that we offer a variety of room types with different views and locations within the hotel, which may provide a quieter atmosphere. We encourage our guests to reach out to our reception team with any concerns, as they are always happy to assist in finding the best possible solution.We are hoping to welcome you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Matthew,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to have the pleasure of welcoming you back. With kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Sonia,Gracias por volver a confiar en Hotel Madrid Chamartín, Affiliated by Meliá y por hacernos llegar su opinión.Es genial recibir una reseña tan positiva como la que nos ha dejado. Es fácil deducir de sus palabras que su estancia ha sido realmente agradable y que encontró un precio ajustado a sus gustos para disfrutar de unos días en nuestras instalaciones.Esperamos su próxima visita con ilusión. ¡Hasta pronto!Maria Fdez. Valderrama, Voice of Customer Coordinator