Madrague de la Ville – Accor Hotels i Madrague de la Ville, Marseille

"Marine i receptionen var fantastisk"

"Lidt slidt og basalt men til prisen virkelig godt"

"Vi havde bestilt en Suites- hotellejlighed, som absolut levet op til vores forventninger."

"Vi havde et fint ophold med sød og hjælpsom betjening. Fint værelse med gode senge. Det eneste minus var morgenbuffeten den var meget fransk. Især kaffen. Hyggeligt at der måtte være kæledyr på hotellet."

"The staff are super nice, but this hotel just isn't it. I checked in to a room, where the bathroom was not cleaned (at least it was visibly not, so not sure about the rest). There was paper on the bathroom floor under the sink cabinet, dirt on the towels within this sink cabinet, the sink cabinet in itself had seemingly unclean marks on it, no shower gel left in the shower, and there was hair (yes, someone elses) in the shower. I provided staff pictures as proof and they gave me a gift card for 2x supplimentary drinks in the hotel bar, along with some cookies. None of which I took the courtesy of using (yes, I know that this is not their problem). Also, if you are sensitive to noise, I would not recommend booking a room with a harbour view. I had a room on the 2nd floor with a window to the harbour and I could hear noise from activities on the pier, music, etc. even though staff claimed the windows were double sealed. The hotel does not offer ear plugs. Finally, the hotel has no outside space whatsoever, which just makes it cramped. Considering its location, it is a shame that it does not offer any type of outside space for enjoyment. For the same reason, I would recommend making a booking, if any, without breakfast (although their breakfast is nice), allowing yourself to enjoy it somewhere nice outside close to the old port. "

"Dejligt sted med flotte store moderne værelser. Ikke en finger at sætte på det. Personalet havde dog svært ved at forstå engelsk allesammen hvilket er underligt i hotel branchen på internationalt hotel. Der lå pommes fritter på gulvet i restauranten fra dagen før under morgenmaden ?? Poolen var dejlig men for få stole og folk spærrede til frokost selvom man ikke måtte. Hotellet gjorde ikke noget. Nogle var væk i flere timer. Der var skilte med det var forbidt men intet skete. Dog dejlig med badehåndklæder ad libitum. "

"Vi elskede hotellet, servicen, placeringen, rengøringsniveauet, morgenmadsbuffeten, snackmenuen, mm. Alt var fantastisk."

"Sød og hjælpsom personale,"

" - We could not attend the pool, as there were only 6 sunbeds, depite over 150 guests in the hotel, and 30 degrees outside. When we asked them to pull out 2 sunbeds for us, they laughed at us and spoke about us in French so we couldn’t understand, then they shockingly told us “You have to wait until one of the beds are available, get in line”. - The fridge and the air condition in our room was not working at all, our room was baking hot all day, and we couldn’t get cold water from the fridge. They did not fix this or offer us any kind of solution on this matter, despite us complaining to them. - The selection of food was so small, you could only pick between a burger and a salad. We tried both, and both courses were very disappointing, and came with sky high prices. Not a pleasant experience, and not romantic in any manner. - We stayed 5 hours at the hotel, before we decided to check out and leave the hotel for good. The behaviour from the staff, the quality of the food and the lack of proper facilities were too much for us. We still can’t believe a 4- star hotel can be driven this way. Never coming back."