4/10 Dårligt
Ezther
Rejste med familie, Rejste med familie og småbørn
26. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dining Hall was close to my room and everyone from the building was hanging out with loud music and loud laughing and talking that until 3am!
Also, If you book a queen room and unexpectedly have to take your second kid with you for the trip. Expect to stand outside for an hour while they refuse to check you in. The whole city is booked out but they won’t budge. Had to send my daughter away to a friend’s hotel so they could allow me to stay one night.
I understand, I made the mistake, but come on! Really need to be clear that there is no exception to the room capacity. The excerpt states that we have to pay extra for extra personnel we were happy to do that!
I understand about fire safety regulations, my bad for unexpectedly having to bring another of my children along with me at the last minute. No allowance to even pay to have an additional 4yr old child. We can sleep on the same bed…if there is no allowance whatsoever, so much that you refuse to check us in and leave us out on the street when all hotel rooms in the city are booked out! Clarify your policy!
What were we going to do? That’s not cool. Lady and two young kids in an unfamiliar city being refused a room that we already booked and paid for, all other hotels were fully booked too! Not cool.
And it was LOUD!!!
Ezther
Overnattede 1 nat i maj 2024