"Very clean hotel with friendly staff, especially at the breakfast bar and in housekeeping—they were warm and welcoming throughout my stay. The breakfast itself was delicious, and the room was spotless. Check-in was smooth and easy.
However, the reception staff felt quite robotic, as if they were following a script rather than engaging naturally with guests. Check-out took a long time due to only two receptionists being on duty, which resulted in a long queue.
The pool and gym were also very clean, with staff who were friendly and approachable. Concierge service is available, but unfortunately, the staff member assisting me (I believe his name was Jumbo) was often on his phone while I was waiting, which felt unprofessional.
Overall, a comfortable stay with excellent cleanliness and some standout staff, but there’s room for improvement in front desk and concierge service."