Reception

Anmeldelser af Sofitel Luxembourg Europe

5 out of 5
Sofitel Luxembourg Europe
6, Rue du Fort Niedergrunewald, Quartier, Européen Nord, Plateau de Kirchberg, Luxembourg City

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 320 af i alt 497 anmeldelser" "
Bedømmelse på 8 − Udmærket. 139 af i alt 497 anmeldelser" "
Bedømmelse på 6 − Okay. 26 af i alt 497 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 497 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 497 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mikkel Skjold

Overnattede 2 nætter i november 2023
Svar fra Fernando López Lens den 23. nov. 2023
Dear Mr. Skjold,We would like to thank you for your review following your stay at Sofitel Luxembourg Europe.We are happy to note that you spent an amazing stay with us, indeed, your satisfaction is the best reward we can receive.We hope to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Udmærket

Lars

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Virkelig dårlig WiFi
Overnattede 2 nætter i august 2021
Svar fra Fernando López Lens den 20. aug. 2021
Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We would like to apologise for the poor quality of the Wi-Fi during your stay. This is a problem that we are currently addressing so that it does not happen again in the future. We hope to have the opportunity to welcome you in the near future to prove to you that we have taken your comments into account in order to offer you a stay of irreproachable quality. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring
Super dejligt hotel. Stort lækkert værelse, skøn morgenmadsbuffet og fantastisk service
Overnattede 3 nætter i august 2019
Svar fra Fernando López Lens den 5. sep. 2019
Dear Anonymous, Thank you very much for these wonderful comments following your stay with us! We are happy that you always enjoyed staying with us and that our services were up to your expectations. I will certainly not fail to convey your remarks on our service to the entire team. We hope that you will have the possibility to come back soon. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

8/10 Udmærket

Krester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel
The hotel has really nice big rooms, comfortable beds, good amenties, and there is a feel of quality. The breakfast buffet is delicious, but unfortunately served in the Ground floor with a basement feeling. The hotel is a bit “deserted” in the evening despite several bars and restaurants. Placed in Kirchberg business area. Easy access to the City with the tram just outside, close to EU Court of Justice, Luxembourg Convention Centre and The Philharmonie. All in all good value for money and good rooms.
Overnattede 3 nætter i juli 2019
Svar fra General Manager den 2. aug. 2019
Dear Krester, Thank you for taking your precious time out of your busy day to share with us your review of Sofitel Luxembourg Europe. It is always a pleasure to receive such kind words. Our “Ambassadors” will be so pleased to know that you have enjoyed our rooms and liked our amenities. And it is wonderful that you also got to experience the city and our convenient public transportation. We are however very sorry that you didn’t like our breakfast room. Unfortunately for now it is a little darker because of the construction site on the other side of the windows. We would like to extend our apologies for the inconvenience. We hope that you can give us another opportunity to welcome you back so you can enjoy our hotel one more time and so we can give you a luxurious experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2018
Svar fra Marie-Hélène Onursal den 24. maj 2018
Dear Guest, We are very pleased to receive your five stars review following your stay at the Sofitel Luxembourg Europe. We are truly delighted to learn that you had an excellent stay with us. At Sofitel Luxembourg Europe, your satisfaction and well being is very important for our ambassadors. We are looking to welcoming your back in the near future. Sincerely, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super godt og professionelt.
Det var et meget serviceminded, venligt og professionelt personale overalt på hotellet. Skønt at opleve at man er velkommen på lige fod med andre gæster, når man har hunde med. Dette er afgørende, når man som tilfældet var, er på hundeudstilling i udlandet. Det mindre tilfredsstillende var aftensmaden i hotellets restaurant, hvilket ikke findes pristilsvarende og dermed ikke acceptabelt. Et lille tip er, at det ville være ønskeligt - ikke mindst for miljøet - at der opsættes affaldsspande el. lign. omkring hotellet. Det var super godt med opsatte "hundeposer" udenfor, men ingen mulighed for affald.
Overnattede 2 nætter i august 2017

10/10 Fremragende

kian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super
absolut venlig personale
Overnattede 1 nat i juli 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Hélène Onursal General Manager

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stort dejligt værelse
Dejligt hotel. Stort værelse. Personalet meget venligt og hjalp med at eftersende en ring jeg havde glemt på hotellet. En del vejbyggeri udenom hotellet, men ingen aktivitet i påsken

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
excellent Hotel outside village center
Service personel, food and hotel were alltogether at very high standard. The hotel is 1,5 km outside center of Luxembourg but nearby Mudam museum.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Jesper Berg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

SBBS, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget venligt og hjælpsomt personale.
God og rolig beliggenhed. Meget nemme transportmuligheder, central beliggenhed, flot hotel.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Christensen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Nina, københavn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fine hotel in boring location out of city center
Kind staff and nice big room. Interior was a little out of fashion for a 5 star hotel, but nice and clean. The hotel was not so cosy, but more streamlined in the decor. Food in hotel was pricy (so we chose to eat in town) and internet is 7euro for 1 hour! You have to pay to use hotel parking and the hotel is 25 min walk from center. It seems more like a hotel for businesspeople than a tourist hotel.

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
An exceptionally nice hotel, great staff, perfect location, easy access to all. Highly recommend!
Overnattede 2 nætter i april 2024
Svar fra OPs Manager den 14. apr. 2024
Dear MarkThank you for your nice feedback in regards to your recent stay at the Sofitel Luxembourg Europe.We really appreciate it and shared your compliments on our staff with them.We hope having soon the pleasure of welcoming you back with us.Best regardsFernando Lopez LensArea General Manager for Sofitels in LUxembourg

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra OPs Manager den 3. feb. 2024
Dear Andrea,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Fremragende

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra OPs Manager den 3. feb. 2024
Dear Anna,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect place to stay for Luxembourg
Very pleasant and modern hotel, front desk staff excellent
Overnattede 1 nat i december 2023
Svar fra OPs Manager den 3. feb. 2024
Dear Andrew,Thank you for your great rating on Expedia. We highly appreciate it. Especially your compliments on our front desk staff are really nice. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Fremragende

Veronique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra OPs Manager den 3. feb. 2024
Dear Veronique,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Fremragende

Valerie

Overnattede 1 nat i december 2023
Svar fra OPs Manager den 3. feb. 2024
Dear Valerie,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Fremragende

Ganna

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely wonderful hotel, everything was really 5 stars level! Great rooms with new equipment, everything is modern and clean, the staff is helpful and friendly. Will definitely come back!
Overnattede 1 nat i november 2023
Svar fra Fernando López Lens den 3. dec. 2023
Dear Madam,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

6/10 Okay

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place however no valet service and no bell service and difficult to park and find the property and no English speaking tv.
Overnattede 2 nætter i november 2023
Svar fra Fernando López Lens den 18. nov. 2023
Dear Sir,First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are pleased that you enjoyed our hotel, however, we are very sorry to read that our valet service was not available on your arrival, as well as for the lack of English channels.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Paulina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice & Easy
Overnattede 1 nat i september 2023
Svar fra Fernando López Lens den 4. okt. 2023
Dear Madam,We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are thrilled to receive such nice comments, indeed, we do our utmost to make your stay as easy and enjoyable as possible.We are looking forward to welcome you again in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Johan

Overnattede 2 nætter i september 2023
Svar fra Fernando López Lens den 4. okt. 2023
Cher Johan,Nous vous remercions d'avoir partagé ce commentaire à la suite de votre séjour au Sofitel Luxembourg Europe.Nous sommes enchantés de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons vous accueillir de nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Erwin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is always a pleasure to stay at the Sofitel Luxembourg. Nice staff, nice rooms and easy parking.
Overnattede 2 nætter i september 2023
Svar fra Fernando López Lens den 26. sep. 2023
Dear Mr. Erwin,Thank you for sharing your feelings about your recent stay to Sofitel Luxembourg Europe.We are delighted to read that our rooms and quality of service lived up to your expectations.We appreciate your compliments, which give us real satisfaction.We look forward to welcoming you again to Sofitel Luxembourg Europe and thank you once again for your comment. Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Yintong

Overnattede 5 nætter i september 2023
Svar fra Fernando López Lens den 26. sep. 2023
Dear Mr. Yintong,Thank you very much for sharing your comment with us about your recent stay to Sofitel Luxembourg Europe.We are delighted to know that your experience was a pleasant one and that our service was of the highest quality. Thank you again for your comment and we hope to welcome you back to Sofitel Luxembourg Europe.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Erwin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always nice to come back to Sofitel Luxembourg!
Overnattede 1 nat i september 2023
Svar fra Fernando López Lens den 20. sep. 2023
Dear Sir,Thank you very much for sharing your comment about your recent stay to Sofitel Luxembourg Europe.We are delighted to read your comment that makes us smile.Your satisfaction fills us with joy and we hope to see you again.Kind regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Udmærket

marine

Overnattede 1 nat i august 2023
Svar fra Fernando López Lens den 2. sep. 2023
Chère Madame,Nous vous remercions d'avoir pris le temps de répondre à notre enquête suite à votre récent séjour au Sofitel Luxembourg Europe.Nous sommes ravis que vous ayez apprécié votre séjour et nous sommes impatients de vous accueillir à nouveau au Sofitel Luxembourg Europe dans un avenir proche.Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Donna

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and rooms, extremely helpful staff. It is easy getting around Luxembourg due to the free tram very close to the hotel.
Overnattede 2 nætter i juli 2023
Svar fra Fernando López Lens den 29. jul. 2023
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Louis ETIENNE

Overnattede 1 nat i juli 2023
Svar fra Fernando López Lens den 27. jul. 2023
Cher Monsieur,Nous vous remercions d'avoir partagé votre récente expérience au Sofitel Luxembourg Europe.Nous sommes ravis de constater que vous avez passé un merveilleux moment en notre compagnie.Nous espérons d'ores et déjà avoir le plaisir de vous recevoir une nouvelle fois dans un futur proche.Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Eva

Overnattede 1 nat i juli 2023
Svar fra Fernando López Lens den 14. jul. 2023
Dear Eva,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Udmærket

Carlos

Overnattede 1 nat i juni 2023
Svar fra Fernando López Lens den 29. jun. 2023
Dear Carlos,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel to stay
Great hotel for stay. Ideally located. Good connection to the (free) public transport.
Overnattede 2 nætter i juni 2023
Svar fra Fernando López Lens den 20. jun. 2023
Dear Guest,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Fernando López Lens den 20. maj 2023
Cher Client,Nous vous remercions d'avoir partagé avec nous votre récente expérience au Sofitel Luxembourg Europe.Nous sommes enchantés de lire que vous avez passé un très agréable moment en notre compagnie.Votre satisfaction est la plus belle récompense que notre équipe puisse recevoir.Nous espérons vous accueillir à nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Daniel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property, staff is great!
Overnattede 3 nætter i maj 2023
Svar fra Fernando López Lens den 20. maj 2023
Dear Daniel,Thank you for sharing with us your recent experience at Sofitel Luxembourg Europe.We are delighted to read that you had a very pleasant time with us.Your satisfaction is the best reward our team can receive.We hope to welcome you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Robin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent. Great staff. Good facilities. Nice touches.
Overnattede 2 nætter i april 2023
Svar fra Fernando López Lens den 19. apr. 2023
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Scott

Overnattede 1 nat i februar 2023
Svar fra Fernando López Lens den 17. mar. 2023
Dear Scott,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Mairi

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff (particularly in the reception) were very friendly and helpful. They really went out of their way! The only downside was the breakfast with the scrambled eggs that looked like a bowl of soup - as if they weren't even cooked at all. No surprise that no one was eating them. No cooked eggs seemed to be available.
Overnattede 2 nætter i februar 2023
Svar fra Fernando López Lens den 25. feb. 2023
Dear Madam,Thank you for sharing your experience at Sofitel Luxembourg Europe.We are delighted to read that you enjoyed your stay thanks to the kindness of our staff, especially at the reception.However, we are very sorry to read that you did not appreciate the quality of the scrambled eggs.We will take the necessary measures to ensure that this does not happen again in the future.We hope to have the opportunity to welcome you again in the near future for another stay even better than the previous one.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Elisabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super Hotel ! Tolle Lage, Tramstation direkt am Hotel! Tolles Frühstück mit allem was man sich wünscht. Die Betten sind mit extra Matratzen ausgestattet, man schläft hervorrangend darin. Extra-Punkt hierfür! Absolut empfehlenswert!
Svar fra Fernando López Lens den 19. dec. 2022
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Furthermore, as you said, our bedding provides maximum comfort, in particular thanks to our overlay mattress.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

IGA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and solidified
Overnattede 2 nætter i oktober 2022
Svar fra Fernando López Lens den 12. okt. 2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Udmærket

Ross

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent front desk staff
Overnattede 2 nætter i august 2022
Svar fra Fernando López Lens den 20. sep. 2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Erwin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was great. Service and client focussed staff. The hotel noticed that it was my birthday and suprised me with a nice gift. Checking out was also great, even though it rained hotel staff supported us with bringing our luggage to our car. Overall great experience.
Overnattede 2 nætter i august 2022
Svar fra Fernando López Lens den 1. sep. 2022
Dear Sir,First of all, we would like to thank you for your comments following your stay at Sofitel Luxembourg Europe.We are happy to have had the opportunity to offer you a moment whose quality exceeded your expectations.Indeed, our teams are totally focused on the well-being of our customers because your satisfaction is the best reward we can receive.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Recommend
Location on a new site with other hotels. Great free tram service every 5 mins to centre. Great service, no on site restaurant on Sunday but others nearby. Two of the best night’s sleep I’ve had with superior bedding.
Overnattede 2 nætter i august 2022
Svar fra Fernando López Lens den 26. aug. 2022
Dear Mark,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg EuropeWe are delighted you enjoyed your stay with us, your satisfaction is the best reward we can receive.Indeed, we do not have a restaurant open on Sundays, but we do serve food in our Sixty Four bar, otherwise, our front office teams are always happy to recommend a restaurant.We are looking forward to warmly welcoming you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Matthew

Overnattede 1 nat i august 2022
Svar fra Fernando López Lens den 27. aug. 2022
Dear Matthew, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Fremragende

Peter

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is amazing. One or two electric chargers more would be a good investment ;)
Overnattede 2 nætter i august 2022
Svar fra Fernando López Lens den 16. aug. 2022
Dear Sir, Thank you for your comment regarding your stay at the Sofitel Luxembourg Europe. We are happy to read that you found our hotel amazing, indeed, your satisfaction is the greatest reward we can receive. Concerning the electric recharging stations we have just installed 3 that we share with the Novotel, we are sincerely sorry we did not install them before. We hope to welcome you again in the near future for another stay even better than the previous one. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Fremragende

Donna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had never stayed at this property and had no idea how great it would be!! Will now look for these ever where!!
Overnattede 1 nat i juli 2022
Svar fra Fernando López Lens den 24. jan. 2023
Dear Donna,We would like to thank you for your comment.We do not understand how it is that you received a message when you did not stay with us.However, we would be happy to welcome you and offer you a stay of the highest quality.Yours sincerely,Fernando López LensArea Manager Sofitel Luxembourg Europe

10/10 Fremragende

Kamlyn

Overnattede 1 nat i juli 2022
Svar fra Fernando López Lens den 2. aug. 2022
We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Fremragende

Lars

Overnattede 2 nætter i februar 2022
Svar fra Fernando López Lens den 27. feb. 2022
Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive return. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Udmærket

Arvid

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Luxembourg
A very nice hotel, but due to the covid restrictions the bars and restaurants closed too early at night. (room service too)
Overnattede 1 nat i februar 2022
Svar fra Fernando López Lens den 18. feb. 2022
Dear Sir, First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your moment with us. Indeed, your satisfaction is the best reward that we can receive. We hope to have the please to welcome you again in the near future for another stay even better than the previous one. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe