Hoteller nær Lubbock Premiere Cinema

"All is good"

"Everything was perfect. We always choose this hotel when we go to Lubbock."

"Overall a nice property. Very clean and comfortable. When I walked in, I told the clerk I had a reservation. No welcome or hello just I need your driver’s license and a credit card. Felt like I was checking in at a doctor’s office."

"I was charged extra 100 for "incidentals" just for one night. That money gets lost somewhere if I don't call the bank or call the hotel. They charge you this money at check in but at check out they simply turn a blind eye. This norm is unfair. Hotel is OK. Bed is too soft. Walls too thin, you hear all noises from corridors and from rooms next door. Staff needs customer service training, while I was doing the check in, the front desk lady was on the phone the whole time not providing information....

"Very nice staff and clean room. Would definitely recommend!"

"Definitely a nice, clean and quiet place. We will stay again."

"Convenient to alot areas and stores. Very clean and the beds were very comfortable. "

"Clean room and great staff!!! The jacuzzi needs to be cleaned."

"Staff was very friendly and helpful. We did not do breakfast in bed, but it was a good concept."

"Clean and comfortable room. Very friendly and helpful staff. Great breakfast my husband was thrilled that they were serving biscuits and gravy. Joe, the gentleman serving the breakfast was amazing- not only did he put together a great breakfast. He was super helpful and very friendly. We will definitely stay there again next time we're in the area."

"I forgot TOOTHPASTE!! The front desk had a little tube for us for free! The breakfast was good and the happy hour snacks with two free drinks from the bar were GREAT! My room was a little old looking, the couch was from the 80’s and the bathroom doesn’t have a fan, so the condensation made the places where the paint was chipped look all rusty. The bed was clean and comfy so it’s all good."

"The carpets need to be cleaned or replaced in the room."

"The staff is amazing, But the hotel needs major renovations. The elevator was broken on our stay. The rooms were overly sprayed with deoderizer to mask the smell of old cigarettes."

"Everything is good"

"Tracy was awesome...but that was where the awesomeness ends.... This place is in some desperate need of some maintenence and cleaning. The carpet is coming up in the rooms, tiles in the bathroom are uneven. The shower curtains are too short for the shower, so a constant flood in the bathroom, meaning constant trips to the front desk for more towels...because there was 0 housekeeping in our room even with a 3 night stay. No soap/shampoo etc in our bathroom. Garbage was always in the...

"Everything was clean and very comfortable! Would definitely stay here again."

"It was just ok"

"Shabby"

"Room was not fit for human occupancy. Turned around and walked out. Returned to front desk and said noway. Girl did not seem surprised or cared. Returned key and asked for refund. She said call Expedia and get refunded. When Expedia called Crystal, she denied a refund and quoted no refunds. I got refunded!"

"Great"