Hoteller nær Lubbock Heart & Surgical Hospital

"Only reason I didn't give a 5 was that you have to ask to have trash and towels handled each day. Otherwise, great place to stay."

"breakfast was ok, they kept running out of food & utensils. coffee machine wasn't working. elevator buttons were very hard to push. ice machine only worked on 1 floor out of 4. ran out of hot water every morning. Hair was on bathroom floor. Exterior doors very dirty ... probably not cleaned in months. Hallway had dirt / trash on floor, elevators not clean. I won't stay there again. owned by foreigner and they are just milking the property."

"Not clean"

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"

"It was a nice place to stay before my surgery. Very close to UMC hospital."

"Desk staff/manger very rude the room was not up to par when explaining the reason why we were departing early the response back from the manager was didyou call the front desk to address the issue. Which we were in the midsle of getting ready and did not have time to sit around dor thinga to get fixed. The manager did not offer to put us in another room. The out come was a charge for early departure and if we wanted to make a complaint to go ahead and for us to leave "

"Medical facilities for near by. Easy access "

"Pool was closed which is the whole reason why we got a hotel "

"The room had not been vacuumed was dusty. They were stains in on the toilet and in the bathtub."

"The room was nice and big.nice and cozy quite and great! could not ask for more. This is my second time staying there. The staff were nice and helpful. Nice place to stay at ."

"Get better staff who isn't so rude .. and try to actually make the guest feel welcome "

"Honestly one night only type of place. "

"Breakfast was great. Open and not crowded atmosphere"

"The morning staff did not know what was going and and rude while the evening staff specifically a woman name Elizabeth was very helpful and kind but soon to find out they had fired her the next day they basically over charged me for a room I already purchased "

"Thank you for the stay! Awesome staff and clean rooms."

"Clean and large room, good breakfast "

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t...

"Fine facility, good location and in good condition, hard working staff, enjoyable stay. Recommend non-slip shower pad-rugs be made available for those who might need them. Thank you. "