Hoteller i Loongana

"This was by far our worst experience in Tasmania, and also in all of Australia. We booked a standard cabin for $250 per night, though I am not sure whose “standard” it meets, certainly not ours. While the price matched our 5-star hotel in Hobart, we had obviously lowered expectations knowing Cradle Mountain accommodation is expensive. We arrived to a completely cold cabin, with no sign it had been heated. It was also very dirty: hairs and dirt on the floor, and cookware and cutlery had not been cleaned. Cobwebs many places in the ceiling and under the bed was all fuzzy and had old napkins laying there. The cabin itself was extremely dated and poorly maintained, with visible wear and water damage in multiple places. There was also no potable water, something not disclosed on Hotels.com or their website. A sign said to boil water from rainwater tap, but it contained visible dirt particles. Later that evening, we found a mouse inside the cabin. Very shocking! It left through a gap under the door (likely how it entered too), which we had to block with a towel. We raised these issues the next day, as reception was closed earlier, but only received a brief apology and no action. Overall, a very disappointing stay and far below expectations for the price."