Siddeområde i lobbyen

Anmeldelser af Hilton Garden Inn Longview

3 out of 5
Hilton Garden Inn Longview
905 East Hawkins Parkway, Longview, TX

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 309 af i alt 520 anmeldelser" "
Bedømmelse på 8 − Udmærket. 99 af i alt 520 anmeldelser" "
Bedømmelse på 6 − Okay. 48 af i alt 520 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 520 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 520 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Karen

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Old and dated
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Karen, thank you for taking the time to share your feedback. We regret that the decor did not meet your expectations. Our team is continually working to improve and update our facilities. We appreciate your comments and hope for an opportunity to provide you with a better experience in the future.

10/10 Fremragende

Cynthia

Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. maj 2024
Cynthia, thank you for rating your stay at the Hilton Garden Inn Longview. The team is delighted to know that you had a pleasant experience. We look forward to welcoming you back soon!

4/10 Dårligt

Bradley

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This might seem petty to some people but the fact that they charge $7.00 a day to park in the parking lot is ridicules . As a Hilton honors member I find this fee unacceptable
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Bradley, we deeply regret the dissatisfaction you felt with some aspects of your stay, particularly related to additional parking charges. While these fees are implemented to provide security and maintain the parking area, we always value the perspectives of our valued Honors members. Your feedback will certainly be taken into consideration as we constantly strive to improve our offerings. We hope you'll give us another opportunity to meet, if not exceed, your expectations in future.

10/10 Fremragende

Cheryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was nice and clean, King size bed very comfortable Staff was very nice and helpful.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 22. apr. 2024
Cheryl, it's delightful to hear that you enjoyed your stay at Hilton Garden Inn Longview. We're thrilled that you found the room to your liking and our king-size bed comfortable. We're also pleased our friendly and attentive team members made your experience even better. We look forward to welcoming you again for another memorable stay.

10/10 Fremragende

Alesha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Thanks for the amazing rating, Alesha!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Longview!

10/10 Fremragende

EMILY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great stay thank you.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 25. mar. 2024
Emily, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn Longview. Your positive feedback is sincerely valued. Your satisfaction is our greatest reward. We eagerly look forward to welcoming you back for another memorable stay.

10/10 Fremragende

Adrienne

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Main entrance was in a weird spot and one elevator seemed to be on the fritz but otherwise a great experience overall. Close to everything. Good price. Nice features and amenities in the room.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
Adrienne, it's wonderful to learn that your experience at Hilton Garden Inn Longview surpassed expectations in terms of enjoyment and value. We're elated that you found our amenities appealing. We're working routinely to ensure the smooth operation of our facilities, including navigation and elevators. Proximity to local attractions is something we're proud of, and we hope this added to the convenience of your stay. Looking forward to welcoming you back in the future.

10/10 Fremragende

Trent

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 31. mar. 2024
Trent, thank you for your high rating. We're thrilled that your stay at Hilton Garden Inn Longview met your expectations. We hope to have the pleasure of hosting you again in the future.

2/10 Forfærdeligt

Iliana

Forretningsrejsende, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
Was not given what I booked for, 2 beds. And no solution for the problem.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 11. mar. 2024
Iliana, it's regrettable to read about your recent experience. We apologize you were not satisfied with room allocation, it's always our aim to provide what guests reserve. We'll be sure to focus on improving our problem-solving abilities so that situations like yours can be promptly addressed. We would value another opportunity to demonstrate the true quality of our service.

10/10 Fremragende

Yeny

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean area.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 27. feb. 2024
Yeny, we are delighted you enjoyed your stay at Hilton Garden Inn Longview, commenting on our pristine setting. Thank you for sharing your experience, and we hope to welcome you back soon.

10/10 Fremragende

Erica J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Erica, thank you for taking the time to rate your experience at Hilton Garden Inn Longview. Since you didn't provide any details, we hope it means you enjoyed everything without exception. We'd love to welcome you back anytime you're in need of a comfortable and memorable stay.

4/10 Dårligt

Holly, Diana

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very disappointed with the over all condition of the property, the room smelt so poorly that I had to go buy air fresheners the pool wasn’t very clean breakfast looked completely unappetizing. All the work and energy is gone into the front lobby to give off the impression, but the rooms are poorly taken care of, and cleaned.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
Holly, we regret to hear that your recent stay did not meet your expectations. It is always our aim to provide a pleasant environment and scrupulously clean amenities. We apologize for any dissatisfaction you experienced relating to your room's ambiance and the aesthetic of our pool and food offerings. We are consistently working to improve all areas of our service and we hope to demonstrate these improvements to you in the future.

8/10 Udmærket

Laura

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel could improve their luggage carts to bell hop carts, so my children can ride on them Also, the fridge in my room wasn’t cold enough for my beer.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Laura, we appreciate your suggestions about the luggage carts. We take the comfort and convenience of our guests seriously at Hilton Garden Inn Longview. We also understand the importance of well-functioning amenities, and we're sorry to hear the fridge did not meet your expectations. We've taken note of these comments for future improvements. Thank you for staying with us, and we hope to have another opportunity to better serve you in the future.

6/10 Okay

Bobette

Fridge didn’t work. Two night stay but only had 2 towels and 2 cups of coffee for both days. Walls were no insulated well. Heard people all night long
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 13. feb. 2024
Bobette, it's regrettable to hear about your stay. Addressing the issues you mentioned about room amenities and noise, measures are underway to ensure enhanced comfort for our guests. We appreciate your feedback as it helps us improve. We hope to have another chance to provide a more exceptional stay in the future.

10/10 Fremragende

Valerie

Rejste med familie og småbørn
The indoor pool was fantastic!! The whole place was excellent
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 12. feb. 2024
Valerie, we're thrilled to hear you had an excellent time at Hilton Garden Inn Longview, especially enjoying our indoor pool. We can't wait to welcome you back for another fantastic stay!

8/10 Udmærket

Kara

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
There was sugar ants in our room, the bar was out of a lot of alcoholic beverages, they use these pod mixers that are nasty. House keeping came super early, around 8:30am which isnt that bad but Ive never had that happen before.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 28. jan. 2024
Kara, thank you for your feedback. We regret you encountered issues with insects in your room and the variety of drinks at the bar. We also understand that our housecleaning schedule did not match your expectations. We're committed to refining our services based on guest feedback. For your future stays at Hilton Garden Inn Longview, we aim to ensure a more seamless experience. Thank you for choosing us.

6/10 Okay

David

Forretningsrejsende
Fire alarm
Fire alarm went off Saturday night. Forcing evacuation of the entire hotel, no explanation or reconciling?
Overnattede 8 nætter i januar 2024
Svar fra Customer Service den 24. jan. 2024
David, it's unfortunate to hear about the inconvenience you experienced due to the fire alarm incident. Your safety is always our priority and while these events are rare, they do sometimes occur. We're regretful that during the incident you felt misinformed and not adequately attended to. We will take your feedback into consideration to better handle such situations in the future. We hope to have the opportunity to improve your opinion of our services in future stays.

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice!!
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 23. jan. 2024
Susan, it's wonderful to hear that you had an enjoyable stay at Hilton Garden Inn Longview. We're always striving to provide excellent experiences and it seems like we've hit the mark with you. We hope to host you again on your next trip!

4/10 Dårligt

Ashley

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Property was actually clean and updated. Issues presented was not heat in the rooms, and the temperature outside was in the 20’s.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 22. jan. 2024
Ashley, we're sorry to hear about the issues you experienced with the room temperature during your stay, especially given the colder outdoor conditions. Your comfort is very important to us and we aim to provide a pleasant environment for all our guests. We have noted your feedback and appreciate you bringing this to our attention so we can work on further improvements. Thank you.

10/10 Fremragende

Ellen

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Didn't realize there was not free breakfast. Tub drained slowly while showering.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 23. jan. 2024
Ellen, it's great to hear you enjoyed your stay at Hilton Garden Inn Longview. We sympathize if any pricing misunderstandings occurred regarding our breakfast options and we take note of your observation concerning the bathroom. We strive for guest comfort and satisfaction, so your feedback is helpful for improvements. The next time you visit, we hope to exceed your expectations. Thank you for your review.

6/10 Okay

Cathy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Aj was awesome checking us in, he really is a Gem and we loved him! Checking out there were 2 ladies but they both were helping one person, it wasnt until 6 people lined up that she opened up her line! We reported a noise complaint and she asked my husband if he called the people and ask them to stop(no thats why we informed you) then when I got down there i mentioned the noise and she said that they could take care of the noise complaint if we reported it, well my husband reported it and you asked if we had called the people! Paying $17 for 3 slices of bacon scrambled eggs and cold potatoes and coffee was way too much for sub par food, we ended up checking out early and got breakfast at a restaurant that was cheaper than yall and great food!
Overnattede 1 nat i december 2023
Svar fra Customer Service den 18. dec. 2023
Cathy, we loved hearing about your positive check-in experience. Our team members truly are gems and we're glad AJ could exemplify that. As for the check-out process and noise complaint, we understand your concerns and will prioritize improving these areas to better serve you in the future. Lastly, your feedback about the breakfast will also be noted. We're committed to providing value for our guests and will certainly use your comments to reassess our offerings. We hope to have the opportunity to impress you on a future visit.

10/10 Fremragende

Sonya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect for the occasion
We were there to attend a Christmas concert at LeTourneau University. The attendant at the desk gave excellent directions for getting across town to LeTourneau.. This was an excellent accommodation--all good! Breakfast offered lots of choices; but wish we'd have chosen the made-to-order omelets instead of the already prepared scrambled eggs.
Overnattede 1 nat i december 2023
Svar fra Customer Service den 10. dec. 2023
Sonya, it's wonderful to hear you had a great experience at Hilton Garden Inn Longview. We're glad our team was able to assist with directions, and that the accommodations met your expectations. Thanks for the feedback about the breakfast; next time, do try the made-to-order omelets! We hope to welcome you back soon for another flawless visit.

10/10 Fremragende

Chelsea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Customer Service den 5. dec. 2023
Chelsea, we're thrilled to see that you had a 5-star experience at Hilton Garden Inn Longview. Your rating speaks volumes about the enjoyable stay you had. Do come back soon - we can't wait to exceed your expectations once more!

10/10 Fremragende

Victor, Long Beach

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great front desk service.
Overnattede 3 nætter i november 2023
Svar fra Customer Service den 25. nov. 2023
Victor, it's fantastic to hear that you appreciated the top-notch service at the front desk at Hilton Garden Inn Longview. Our team members strive to provide every guest with exceptional assistance. We look forward to serving you again in the future.

10/10 Fremragende

Andy

Overnattede 1 nat i november 2023
Svar fra Customer Service den 8. dec. 2023
Andy, it's great to see you had a wonderful stay at Hilton Garden Inn Longview. We trust you found everything to your satisfaction and we hope your next visit with us will be just as memorable. Thank you for your review.

8/10 Udmærket

MICHAEL

No hot tub
Overnattede 3 nætter i november 2023
Svar fra Customer Service den 13. nov. 2023
Michael, we understand your disappointment about the lack of a hot tub. However, we're glad you appreciated other aspects of your stay at Hilton Garden Inn Longview. Your feedback is valuable, and we hope to welcome you back for an even better experience.

6/10 Okay

Sara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023
Svar fra Customer Service den 13. nov. 2023
Sara, your recent rating of our hotel is acknowledged. We strive to deliver a superior stay for our guests and it appears we may not have fully met your expectations this time. We hope to have another opportunity to serve you better in the future. The team at Hilton Garden Inn Longview appreciates your feedback.

10/10 Fremragende

Bryan

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy
Overnattede 1 nat i oktober 2023
Svar fra Customer Service den 29. okt. 2023
Bryan, it's great to hear that you had such a satisfying stay at the Hilton Garden Inn Longview! We strive to make our guests happy and your words affirm our efforts. We hope to have the privilege of welcoming you back soon.

10/10 Fremragende

Pauline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice stay
Overnattede 2 nætter i oktober 2023
Svar fra Customer Service den 24. okt. 2023
Pauline,We're delighted to hear that you had a favorable experience at Hilton Garden Inn Longview. We continuously strive to ensure all our guests feel welcomed and comfortable during their stay. We look forward to welcoming you back in the near future.

6/10 Okay

Karen, Montgomery

Very clean. Bed was not comfortable and I was rolling toward the middle of bed. They have a breakfast buffet that you have to pay $14 pp for but not stocked.
Overnattede 1 nat i oktober 2023
Svar fra Customer Service den 16. okt. 2023
Karen, it's unfortunate to hear about the discomfort you experienced with the bed. We strive to provide optimal comfort for all guests, so this is certainly not the standard intended. We also acknowledge your comments regarding the breakfast buffet. We understand how important a well-stocked breakfast is to start off your day, and we consistently work towards ensuring this. We appreciate your feedback and hope to have the chance to better your experience in the future.

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Comfortable
Overnattede 1 nat i september 2023
Svar fra Customer Service den 21. sep. 2023
Mary, we're thrilled to hear you found comfort at the Hilton Garden Inn Longview. We strive to provide a relaxing experience for all our guests and it appears we hit the mark in your case. Thank you for sharing your feedback and we hope to welcome you back in the future.

10/10 Fremragende

Gail

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Customer Service den 20. sep. 2023
Thank you for taking the time to leave this wonderful rating, Gail! We hope to see you again soon at Hilton Garden Inn Longview so we can share yet another amazing experience!

2/10 Forfærdeligt

Janna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The lobby was beautiful.
Overnattede 1 nat i august 2023
Svar fra Customer Service den 30. aug. 2023
Janna, even though you found the lobby aesthetically pleasing, the overall rating suggests your stay did not meet expectations. Your satisfaction is important, and any constructive feedback regarding the rest of the experience is highly appreciated to improve future guest experiences. Thanks for taking the time to leave a review.

10/10 Fremragende

Toni

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Evening bar/dining staff was very lacking No custom service rude
Overnattede 3 nætter i juli 2023
Svar fra Customer Service den 6. aug. 2023
Toni, it's disheartening to hear of your experience with our evening bar and dining service. Hilton Garden Inn Longview is known for exceptional hospitality and we're sorry it seems we fell short during your stay. We will take your comments into account as we continue our efforts to provide the most satisfying experience for our guests. Hoping to have another chance to impress you on your next visit.

10/10 Fremragende

Dr Sreenivas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional team and service
The staff at this hotel is amazing. They all go above and beyond to keep the stay pleasant for their guests. Exceptional service!
Overnattede 2 nætter i juli 2023
Svar fra Customer Service den 18. jul. 2023
Thank you for the excellent rating, Dr Sreenivas!We're so glad that you've enjoyed your stay at Hilton Garden Inn Longview so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.

10/10 Fremragende

Stephanie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good experience
The only real downside is the paying for parking. The hotel is nice and even though the pool is "still closed", overall a good experience.
Overnattede 2 nætter i juli 2023
Svar fra Customer Service den 10. jul. 2023
Thanks for the nice rating, Stephanie!We're glad to hear that you enjoyed your stay with us. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our parking policy and amenities, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

8/10 Udmærket

Candice

Rejste med familie
Synes godt om: Rengøring, service og personale
We had a nice stay. Very quiet area of town.
Overnattede 1 nat i juli 2023
Svar fra Customer Service den 9. jul. 2023
Thank you for the great rating, Candice!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Longview. We'd like to share an even better experience with you soon.

2/10 Forfærdeligt

Lorelle

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
There was an overpowering odor when we entered the room. We don't know if it was a strong cleaner they use or some other chemical they used in the room. We never got used to it. It was so bad I bought room spray, and that didn't help much. We noticed the smell from other rooms when we were walking by. My daughters pillow had what we thought looked like a blood stain, the window blind was broken and hanging there, the floor was dirty, it hadn't been swept. I asked the front desk to have someone sweep the floor and I also let them know about the blind. Housekeeping came up and did everything BUT sweep the floor, they made the beds and traded the towels. Someone fixed the blind. Even though it wasn't a bad thing to do those things I didn't need or ask for those things to be done, I wanted the Dorito's and all the crumbs that were left on the floor from whoever was there before us. They evidently don't sweep behind the sliding door to the bathroom because it was filthy. What else are they not cleaning?! If not something as noticeable as the floor. I asked a second time if the floor could be swept and someone did come up to sweep.The walls are so thin that we had to listen to the T.V. that was left on overnight in the room next to us. Overall, we were disappointed with our stay and won't be back.
Overnattede 2 nætter i juni 2023
Svar fra Customer Service den 27. jun. 2023
We appreciate you taking the time to leave us this feedback, Lorelle.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. Please know we have noted your feedback and will review with our team, as we are always looking to improve.We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 Okay

Jennifer

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I booked our room through Expedia. We were supposed to have a roll-in shower and free breakfast. No roll-in shower, no free breakfast. No complementary water bottles, either, when we checked in. No ice on the first floor. AJ was kind enough to get us some from the bar. Our waitress at breakfast was super sweet. Wish I could remember her name. We had a comfortable bed to sleep in, but disappointed I didn’t get what I booked well ahead of time.
Overnattede 2 nætter i juni 2023
Svar fra Customer Service den 27. jun. 2023
Jennifer,Thank you for taking the time to share your experience with us. We apologize that your stay didn't completely meet your expectations, particularly concerning the roll-in shower and complimentary breakfast. We understand how important these features can be when booking a room, and it's unfortunate that we did not provide them during your time at our hotel.In terms of the water bottles and ice on the first floor, we are sorry for any inconvenience this may have caused. However, we are glad that AJ was able to assist you in getting ice from the bar. Our team is dedicated to providing excellent service, and it's always encouraging to hear when our guests have positive interactions with our staff.We're happy to know that your experience with the waitress during breakfast was enjoyable. Our team strives to create a hospitable environment for all guests, and it's wonderful to hear that her service was appreciated. Additionally, we're glad that you found the bed comfortable, as providing a restful sleep is an essential aspect of a satisfying stay.We would like to extend our apologies once more and assure you that we will work closely with our reservation partners, such as Expedia, to ensure that all accommodations are accurately described and available to our guests. We hope that despite these issues, you will consider giving us another opportunity to provide an exceptional experience in the future.

10/10 Fremragende

Laurie

Overnattede 2 nætter i juni 2023
Svar fra Customer Service den 24. jun. 2023
Thank you for sharing, Laurie!At Hilton Garden Inn Longview, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Fremragende

Talisha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel. Has made to order breakfast at the restaurant but a small buffet if you need a quick meal. Also offers togo. Has a bar as well! Hotel was very busy due to power outage in Longview and I was glad to have a cozy room to stay in. Has indoor pool but it was being renovated. Overall I highly recommend this hotel.
Overnattede 1 nat i juni 2023
Svar fra Customer Service den 22. jun. 2023
Talisha, thank you for taking the time to share your wonderful experience at Hilton Garden Inn Longview! It's delightful to know that you found our hotel very nice and appreciated the variety of breakfast options available at the restaurant. We understand how important a satisfying meal can be, especially when you're on the go, so having both a made-to-order option and a small buffet is essential.We're also pleased that you enjoyed having the convenience of a bar within the hotel, which further contributed to your positive experience.Your recommendation means a lot to us, and we look forward to welcoming you back in the future for an even more wonderful stay.

2/10 Forfærdeligt

Jennifer

Overnattede 1 nat i juni 2023
Svar fra Customer Service den 12. jul. 2023
We appreciate you taking the time to share your feedback, Jennifer.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Fremragende

David

Overnattede 1 nat i juni 2023
Svar fra Customer Service den 10. jul. 2023
David, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Longview!

2/10 Forfærdeligt

Arjun

Forretningsrejsende, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room smells like gasoline. When asked about the small, the employee brushed it off by saying it was just toilet cleaner solution and the house keeping just worked on it. Smells the same after nearly 6 hrs.
Overnattede 1 nat i juni 2023
Svar fra Customer Service den 19. jun. 2023
We appreciate the feedback, Arjun.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Fremragende

Victor, Long Beach

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super friendly and efficient front desk agent. I always enjoy staying here.
Overnattede 1 nat i juni 2023
Svar fra Customer Service den 12. jun. 2023
Victor,Thank you for taking the time to share your experience at Hilton Garden Inn Longview! It's fantastic to hear that you always enjoy your stays with us. Our front desk agents take pride in delivering friendly and efficient service, and they truly appreciate your recognition of their efforts.We look forward to having you stay at Hilton Garden Inn Longview again and providing the same level of hospitality that you've come to expect and appreciate. Have a wonderful day!

10/10 Fremragende

Jerry

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great stay clean and very friendly staff.
Overnattede 4 nætter i juni 2023
Svar fra Customer Service den 6. jun. 2023
Hello Jerry,Thank you for taking the time to share your experience at Hilton Garden Inn Longview. We are truly delighted to hear that you had a great stay with us. Our team is dedicated to providing a clean and comfortable environment for all our valued guests, and your kind words regarding our friendly staff are greatly appreciated.At Hilton Garden Inn Longview, we continuously strive to offer an exceptional experience, and it's very rewarding to know that we met your expectations. Our staff takes pride in their work and always aim to make every guest's stay memorable and enjoyable.Once again, thank you for your wonderful review. We look forward to welcoming you back to Hilton Garden Inn Longview in the future and continue to provide you with the exceptional service that you have come to know and appreciate.

10/10 Fremragende

Bo

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Similar to Comfort Inn, but more expensive.
I expected a higher quality than a “Comfort Inn”. Especially with the price difference. We stayed at a Comfort Inn the last time we were here. We were not charged for parking and not charged for continental breakfast. I’m surprised I wasn’t charged extra for the coffee I had. We won’t be back to this location and likely won’t use Hilton Garden again anywhere.
Overnattede 3 nætter i maj 2023
Svar fra Customer Service den 28. maj 2023
We appreciate the feedback, Bo.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Fremragende

Shannon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We liked that the property was pretty quiet and the room we were in was pretty updated.
Overnattede 4 nætter i maj 2023
Svar fra Customer Service den 24. maj 2023
Thanks for the great review and rating, Shannon!We're happy that your overall stay at Hilton Garden Inn Longview was enjoyable and that you were able to take advantage of our updated rooms. It's great that you appreciated our quiet atmosphere and we certainly look forward to welcoming you back again soon for another wonderful visit!Thank you again for sharing your feedback!

10/10 Fremragende

Vonzo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super staff!!!
Overnattede 1 nat i maj 2023
Svar fra Customer Service den 16. maj 2023
Thank you for the wonderful review, Vonzo!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Hilton Garden Inn Longview. Have a wonderful day!

6/10 Okay

Joshua

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Check in lady was not very social, did not answer the phone in a professional manner, did not greet us at check in professionally, was on her phone screwing around, was not helpful whatsoever.
Overnattede 1 nat i maj 2023
Svar fra Customer Service den 16. maj 2023
We appreciate you taking the time to reach out to us, Joshua.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.