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Anmeldelser af Townhouse Apollo, Hyde Park

3 out of 5
Townhouse Apollo, Hyde Park
64-66 Queensborough Terrace, Bayswater, London, England

Anmeldelser

5,4
Bedømmelse på 10 − Fremragende. 52 af i alt 380 anmeldelser" "
Bedømmelse på 8 − Udmærket. 64 af i alt 380 anmeldelser" "
Bedømmelse på 6 − Okay. 73 af i alt 380 anmeldelser" "
Bedømmelse på 4 − Dårligt. 75 af i alt 380 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 116 af i alt 380 anmeldelser" "

5,6/10

Rengøring

6,2/10

Service og personale

4,8/10

Faciliteter

5,0/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Emil

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 4 nætter i november 2023
Svar fra Farah den 7. dec. 2023
Dear Emil , Thanks for reviewing our service we will try for a better service .

4/10 Dårligt

Malene

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juni 2023
Svar fra Farah den 14. jun. 2023
Dear Malene ,Sorry to hear this .

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Fint hotel men godt slidt. Meget lille værelse, meget dårlig madras, man kunne mærke fjedrene.
Overnattede 3 nætter i april 2023
Svar fra Farah den 9. maj 2023
Dear Sir ,Sorry to hear this ,

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
God oplevelse
Super fint hotel til pengene. Sengene var ikke de mest behagelige, men de var til at sove i. Ligger rigtig godt lige ved Hyde Park og Notting Hill. Derudover ligger det også tæt på metroen så man nemt kan komme til centrum.
Overnattede 2 nætter i april 2023
Svar fra Farah den 18. apr. 2023
Dear Customer , Thanks for your great comment we will try our best to improve the negative points .Thanks

2/10 Forfærdeligt

Jonas

Overnattede 3 nætter i april 2023
Svar fra Lisa den 12. apr. 2023
Hi, Jonas! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Udmærket

Christine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Til pengene - godt
helt fint - Vi synes det var god værdi til pengene!
Overnattede 3 nætter i februar 2023
Svar fra Ammy den 20. feb. 2023
Hej, Christine! Mange tak, fordi du er her hos os. Vi ser frem til din fortsatte kærlighed og støtte. Med venlig hilsen, Tim.

6/10 Okay

Anne

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Ikke noget særligt
Billigt hotel. Sengen på et dobbeltværelse er mindre end en 3/kvart seng, som er uden topmadras, meget hård og ubehagelig seng, der er dobbelt dyne på værelset. Udsigt til en baggård. Skrabet hotel. Ligger dog med en god beliggenhed.
Overnattede 3 nætter i oktober 2022
Svar fra Eva den 19. nov. 2022
Hi, Anne! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 Dårligt

Jens Eistrup

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i august 2022
Svar fra Arthur den 31. aug. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 Okay

Ibens

Overnattede 2 nætter i august 2022
Svar fra jane den 23. aug. 2022
Hi, Ibens! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

8/10 Udmærket

Lisbeth

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ok ophold
Ok ophold. Meget lille værelse til 3 mennesker. Der manglede knager på badeværelse til håndklæder. Badeforhænget var ikke særligt lækkert. Vægge i værelset trængte virkelig til maling. Madrasser var helt ok. Morgenmaden var temmelig kedelig. Personale i reception var sød og hjælpsom.
Overnattede 4 nætter i juli 2022
Svar fra Simon den 26. jul. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

8/10 Udmærket

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i juli 2022
Svar fra Christina den 23. jul. 2022
We are glad to see that you have rated us positively, Lars! Do give us more chances to enhance your experience with us. Regards, Christina!

2/10 Forfærdeligt

Tanja

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only reason why you should book this hotel is because of the location. No other reason. On the pictures the hotel looks renovated, but in reality it’s only a few things that have been renovated and only for the looks. The piping isn’t renovated and the room had an awful smell because of the pipes. The room wasn’t cleaned. Not even sure if the beddinf was changed as it was stained. Weird and gross stains on the bed, walls, table, curtains and closet. The water in the bathroom was cold. They don’t clean your room while you’re staying there, not even to stock up on toilet paper so you need to save it up. Seems like only two people are working there. The man in the reception had a hostile attitude towards us, and we felt really unwelcomed. When we arrived, random men hung out in the reception which made us feel unsafe. All in all, not a pleasant stay at all and would not recommend.
Overnattede 2 nætter i april 2022
Svar fra Jane den 9. maj 2022
Sorry for the hassle you faced, Tanja! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Fremragende

Axel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2020
Svar fra Ammy den 18. mar. 2020
Thanks for rating us positively, Axel, We hope to welcome you again soon. Have a nice day :) Regards, Ammy

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Ok hotel, central placering. Personalet var søde, men havde ikke rigtigt styr på noget - de troede at de kunne tjekke os ind, men så fandt de ud af at værelset ikke var blevet gjort rent endnu, og vi måtte vente en time ekstra. Derudover skulle man selv sørge for at henvende sig i receptionen hvis man ville have et håndklæde - lidt irriterende i længden, for nogle gange havde de ikke flere tilbage. Ellers et fint, nyistandsat hotel, ikke så langt fra Oxford Street.
Overnattede 2 nætter i marts 2020
Svar fra Ammy den 6. mar. 2020
Dette er ikke den oplevelse, vi gerne vil have, at du skulle have. Vi vil dybt ned i dette emne og vil gøre vores bedste for at forbedre din oplevelse med os. Hilsen Ammy

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2019
Svar fra Joey den 24. feb. 2020
Hi, Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Joey

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Virkelig beskidt, gammel og slidt. Det eneste gode var beliggenheden.
Overnattede 5 nætter i april 2019
Svar fra Barbara den 15. maj 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Forfærdeligt

Lone

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kommer ikke igen. Book ikke dette hotel
Dårligt hotel ingen service. Vindue i stykker dårlige senge
Overnattede 5 nætter i februar 2019

6/10 Okay

Leif, Humlebæk

Synes godt om: Rengøring
Centralt beliggende ved undergrundstation
Hotellets beliggenhed er i top. Værelset var pænt rengjort og acceptabelt. Mogenmaden var meget spartansk.

2/10 Forfærdeligt

Delia

Synes ikke om: Faciliteter
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Karine

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel vieillot très bruyant .tres surprise pas de quoi accrocher les serviettes de toilette, les lumières de chevet ainsi que celle du miroir de la salle de bain ne fonctionnaient pas et en plus de tout ça on me demande à l arrivée 20 livres sterling comme je ne pouvais payer quand carte bleue c est pas à 24 pour soit disant des frais de taxe ,je montre ma facture le lendemain , sur celle ci il est bien noté et les taxes sont comprises et là on me dit que comme nous sommes arrivés après 12 h il y a des frais pour le déplacement du portier , honteux, de plus qu ils étaient prévenus et que ça ne posait pas de problèmes
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Martine Nygaard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Flott opphold! Svært hyggelig betjening, fine rom og flott beliggenhet!
Overnattede 2 nætter i december 2023
Svar fra farah den 27. dec. 2023
Dear Martine ,Thanks for your great comment

6/10 Okay

Ryan

Overnattede 1 nat i november 2023
Svar fra Farah den 7. dec. 2023
Dear Ryan , Thanks for staying with us and reviewing our service .

2/10 Forfærdeligt

Zoe

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

2/10 Forfærdeligt

Sandra

Overnattede 3 nætter i november 2023
Svar fra Farah den 7. dec. 2023
Dear Sandra ,I am sorry to notice from your review that you did not have a good experience with us

6/10 Okay

Gaia

Rejste i en gruppe
Nel complesso struttura abbastanza buona, considerando il prezzo abbastanza basso. Buona posizione per girare la città.
Overnattede 2 nætter i oktober 2023
Svar fra Farah den 7. nov. 2023
Dear Gala ,Thanks so much for your great message

6/10 Okay

Melissa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
Overnattede 4 nætter i oktober 2023
Svar fra Barbara den 6. nov. 2023
Hi, Melissa! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

10/10 Fremragende

Martina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra Farah den 19. okt. 2023
Dear Martina ,Thanks so much for your great comment hope to see you again

6/10 Okay

Armindo

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 3 nætter i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Amindo ,Thanks for your comment .

6/10 Okay

Jan

Rejste med familie
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
Overnattede 1 nat i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Jan ,I am sorry to hear you did not have a very good experience with some points

2/10 Forfærdeligt

Gary

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
Overnattede 1 nat i oktober 2023
Svar fra Farah den 19. okt. 2023
Dear Gary ,Thanks for your email , unfortunately I Can not agree with some points , the guy called from reception to house keeper for early check in but if nothing available we really can not do any thing about it , we do have full facility of tea and coffee making facilities in reception area free of charge , still I am sorry to hear you did not have a good experience with us

6/10 Okay

Celso

Rejste med familie
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
Overnattede 3 nætter i oktober 2023
Svar fra Farah den 12. okt. 2023
Dear Celso I am so sorry to hear you did not have a good experience with us .

2/10 Forfærdeligt

Lorrah, Danville

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
Overnattede 2 nætter i oktober 2023
Svar fra Farah den 10. okt. 2023
Dear Lorah ,I am so sorry to hear you did not have a good experience with during your stay

6/10 Okay

Stine Grinden

Rejste med familie
Synes godt om: Rengøring, service og personale
Grei overnatting til god pris.
Overnattede 3 nætter i oktober 2023
Svar fra Farah den 9. okt. 2023
Dear Stine ,Thanks for your comment .I am glad you had a good stay with us

8/10 Udmærket

Björn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Newly refurbed room. Very friendly staff. Would recommend!
Overnattede 2 nætter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Bjron ,Thanks so much for your great message

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
Overnattede 1 nat i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir ,Thanks for your great comments .

8/10 Udmærket

Lisa

Overnattede 1 nat i september 2023
Svar fra Farah den 3. okt. 2023
Thanks for your message .

6/10 Okay

Leif

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Inte igen
Hade bokat ett Deluxe enkelrum för 3 nätter. Men vad som utgjorde Deluxe i rummet var lite svårt att se. Inga krokar eller nån hylla att hänga kläder på. Fick be i receptionen om en stol. Badrummet var så trångt att jag fick gå på tvären förbi handfatet för att komma in i duschkabinen. Däremot han som jobbade i receptionen var mycket trevlig och försökte på bästa sätt hjälpa till. Läget är bra, nära till Kensington gardens och Queensway, men nästa gång väljer jag ett annat hotell.
Overnattede 3 nætter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir , I am sorry to hear you had bad experience with us

8/10 Udmærket

KATHRYN

Overnattede 1 nat i september 2023
Svar fra Farah den 3. okt. 2023
Dear Kathryn , Thanks so much for your great scoring

10/10 Fremragende

Eline

Overnattede 1 nat i september 2023
Svar fra Farah den 3. okt. 2023
Dear Elaine , Thanks so much for your great scoring

4/10 Dårligt

Dana

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
Overnattede 3 nætter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Dana ,I am so sorry to hear you had a bad experience with us

4/10 Dårligt

victor hugo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Las camas son terribles y el internet no funciona bien
Overnattede 2 nætter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Victor , I am so sorry to hear you did not have a good stay with us

6/10 Okay

Christian

Rejste i en gruppe
There needs to be an option to check in early and the room needs a mini fridge
Overnattede 2 nætter i september 2023
Svar fra Farah den 21. sep. 2023
Dear Chrisrian ,Thanks for your comments .

6/10 Okay

Kemal, Weehawken

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
Overnattede 4 nætter i september 2023
Svar fra Farah den 21. sep. 2023
Dear Kemal ,Thanks for your comment we do give 2 towels per head hair dryer available in reception for collection , street noise is not something in my hand unfortunately hotel is quite self service option so lots of people not required round reception area

10/10 Fremragende

Randy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
Overnattede 3 nætter i september 2023
Svar fra Farah den 15. sep. 2023
Dear Randy ,Thanks so much for your great comment .Fararh

6/10 Okay

Kai

Synes ikke om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra Farah den 15. sep. 2023
Thanks for your comment .

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
Overnattede 3 nætter i september 2023
Svar fra Farah den 3. okt. 2023
Dear Sir ,I am sorry to hear you had a bad experience with us .

2/10 Forfærdeligt

Guocui

Overnattede 1 nat i september 2023
Svar fra Ava den 12. sep. 2023
Hi, Guocui! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Forfærdeligt

Haci Ahmet

Overnattede 2 nætter i august 2023
Svar fra Farah den 3. okt. 2023
Dear Haci ,I am so sorry that you had a bad experience with us

6/10 Okay

Jesper

Rejste med familie
Sängarna kund vara i bättre skick, saknar möjlighet till frukost. Saknade även en hårtork, strykjärn.
Overnattede 4 nætter i august 2023
Svar fra Joey den 12. sep. 2023
¡Muchas gracias por la calificación positiva, Jesper! Gracias por compartir esto con nosotros, hemos tomado nota de sus comentarios y nos esforzaremos por brindar una mejor experiencia en el futuro. Saludos joey

8/10 Udmærket

Christine

Overnattede 2 nætter i august 2023
Svar fra Ava den 12. sep. 2023
We appreciate your positive rating, Christine! We take pride in providing our guests with a great experience. Regards, Ava