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Anmeldelser af The Prince Akatoki London

5 out of 5
The Prince Akatoki London
50 Great Cumberland Place, Marble Arch, London, England

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 654 af i alt 816 anmeldelser" "
Bedømmelse på 8 − Udmærket. 117 af i alt 816 anmeldelser" "
Bedømmelse på 6 − Okay. 23 af i alt 816 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 816 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 816 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

heidi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Nice
Very clean, comfortable and friendly staff Check out not smooth. Restaurant to cold. But really Good stay
Overnattede 3 nætter i november 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt ophold i London
Skønt, stille hotel med underspillet luksus og god beliggenhed.
Overnattede 3 nætter i marts 2019
Svar fra KirbyM den 30. mar. 2019
Tak for den dejlige feedback. Jeg håber at byde dig velkommen snart.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Suoer hyggeligt og centralt beliggende
Det nok hyggeligste og bedste hotel, som jeg - igennem mange år med rejser i hele verden - har oplevet. Servicen var helt i top og meget imødekommende. Morgenmaden må man bare ikke gå glip af.
Overnattede 2 nætter i april 2018
Svar fra Lucy G, Deputy General Manager den 20. apr. 2018
What a very kind way to describe your stay with us. We are truly delighted that you enjoyed it so much and do hope to welcome you back very soon.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Uovertruffen værdi for pengene...
Svar fra Maris den 26. feb. 2018
Dear Guest, Thank you for your 5* feedback!

10/10 Fremragende

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt ophold
Dejlig morgenmad alle dine ønsker opfyldes - rolig og behagelig søvn du kan sove med åbent vindue - personalet er i særklasse vi savner dem - glæder os til at komme igen Marie og Jan
Overnattede 2 nætter i februar 2018
Svar fra Maris den 23. feb. 2018
Kære Marie og Jan, Mange tak for at rose vores hotel og fremhæve vores vidunderlige personale. Vi vil gerne se dig tilbage med os i den nærmeste fremtid. Jeg er sikker på at du vil nyde et andet godt ophold på The Arch London.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Der var super service
Vi var der kun tre dage , men vi blev godt nok forkælet. Dejligt tæt på centrum, så vi tog kun metroen 1 gang .
Overnattede 3 nætter i oktober 2017
Svar fra Maris Tucs, Front Office Manager den 19. okt. 2017
Dear Guest, Thank you very much for your comments. We are delighted that you enjoyed your stay with us and we hope to welcome you again when you next have occasion to visit London. Kind regards, Maris Tucs Front Office Manager

10/10 Fremragende

Jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra General Manager den 10. feb. 2017
Thank you very much.

10/10 Fremragende

Per, Vedbæk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dyrt men en perle i London
Dejligt hotel med meget imødekommende personale. Relativt dyrt men alle pengene værd

10/10 Fremragende

Joseph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stylish boutique hotel based on Japanese simplicity. The lady who checked me in and out (Joy) was extremely professional and sweet. The location, close to Marble Arch was extremely tranquil
Overnattede 1 nat i maj 2024
Svar fra Clarissa, Guest Experience Manager den 12. maj 2024
Dear Joseph,Thank you for taking the time to review The Prince Akatoki London. I am most pleased that you found your stay enjoyable. What a great reward to myself & my team that our guests leave us feeling happy with our service!I am delighted to hear that Joy was able to contribute to making your visit to London enjoyable. This is exactly the type of experience we aim to deliver to each & every guest. Once again, I appreciate your kind words & look forward to seeing you next time you stay with us.Warm Regards,ClarissaGuest Experience Manager

2/10 Forfærdeligt

Dr Martin

Terrible
Overnattede 4 nætter i april 2024
Svar fra Francesca den 15. maj 2024
Dear Dr. Martin,Thank you for taking the time to leave a review. We are genuinely sorry to hear that your experience was disappointing. To help us better understand what went wrong and how we can improve, could you please provide more details about the issues you encountered by contacting the hotel directly? Whether it is related to our service, product, or something else, your feedback is invaluable to us. We look forward to hearing from you and making things right.

10/10 Fremragende

Tonia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Clarissa, Guest Experience Manager den 1. maj 2024
Dear Tonia,WOW 5/5 thank you so much for this amazing review!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

6/10 Okay

Nayif

Rejste med familie
Synes godt om: Rengøring, faciliteter
Did not receive upgrade or vip abilities/ access
Overnattede 4 nætter i april 2024
Svar fra Clarissa, Guest Experience Manager den 29. apr. 2024
Dear Nayif,Greetings from The Prince Akatoki London!Thank you for taking the time to review The Prince Akatoki London!We are sorry to read that you were not provided with a complimentary upgrade. Please be kindly informed that complimentary upgrades are subject to availability and we always try to accommodate the guests needs, however as far as I can see we had limited rooms on your arrival day, however rest assured we updated your profile notes and will ensure to provide one on your next stay.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Afshin

Overnattede 4 nætter i april 2024
Svar fra Clarissa, Guest Experience Manager den 12. maj 2024
Dear Afshin,Thank you for taking the time to review The Prince Akatoki London. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Manager is the highest reward!We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

inga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel Next time you should mention if room will be in basement
Overnattede 4 nætter i marts 2024
Svar fra Clarissa, Guest Experience Manager den 11. apr. 2024
Dear inga,Thank you for taking the time to review The Prince Akatoki London.It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Gary Allen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Immaculate property. We have a wonderful stay. Breakfast was delicious and the restaurant was also excellent for dinner.
Overnattede 4 nætter i april 2024
Svar fra Clarissa, Guest Experience Manager den 11. apr. 2024
Dear Gary Allen,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Maxime

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful for its location, service and human size!
Overnattede 4 nætter i marts 2024
Svar fra Clarissa, Guest Experience Manager den 11. apr. 2024
Dear Maxime,Thank you for taking the time to review The Prince Akatoki London. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Manager is the highest reward!We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Itzik, Rumson

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good hotel at the edge of Marylebone. I like it and will probably stay again. The rooms are big and clean. The restaurant and the bar at the hotel are very good.
Overnattede 8 nætter i marts 2024
Svar fra Kanoko, Guest Experience Manager den 17. mar. 2024
Dear Itzik,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 Fremragende

tom

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautifully clean. Lovely staff. Japanese vibe excellent. Totally different hotel than the norm and better on every level.
Overnattede 1 nat i marts 2024
Svar fra Kanoko, Guest Experience Manager den 17. mar. 2024
Dear tom,Thank you for taking the time to review The Prince Akatoki London. We are pleased to read you enjoyed your stay & delighted that the service met your expectations!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

6/10 Okay

??

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
5星とのことで期待値高かったが、日本国内のホテルと比べてしまうとどうしても全ての項目で見劣り感がしてしまう 一番困ったのは洗面にコンセントが無くドライヤーが使えなかったこと そんな中アカトキの食事は美味しく頂けた ただこのサービスレベルならコストパフォーマンス考えたら次はもっとお得なホテルにすると思う
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Elisa

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Since the moment we stepped in the staff has been very welcoming, professional and caring. It is a small hotel where every detail is taken care of, from the furniture, the general vibe and ambience, in-room amenities and a perfect breakfast offer and service. We spent one night with a infant and everything was perfect, we will be staying again for sure
Overnattede 1 nat i februar 2024
Svar fra Francesca den 19. feb. 2024
Dear Elisa,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. We will share your comments regarding the staff with our team as this kind of feedback is always motivating & encouraging. We look forward to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 Fremragende

Devan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Clarissa, Guest Experience Manager den 25. mar. 2024
Dear Devan,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that the we met your expectations.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

4/10 Dårligt

Karina

Overnattede 6 nætter i februar 2024
Svar fra Francesca den 19. feb. 2024
Dear Karina,Thank you for taking the time to leave a review.We appreciate all feedback, including constructive criticism. However, we noticed that your review appears to be blank. We strive to ensure the best experience for our customers, and we would like to address any concerns or issues you may have had. If you could provide more details about your experience, we would be grateful.Please feel free to reach out directly to the hotel, so we can assist you further.With kind regards,Francesca

10/10 Fremragende

Katie

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such friendly warm staff and a super comfortable bed. We will stay at The Prince Akatoki again.
Overnattede 2 nætter i januar 2024
Svar fra Kanoko, Guest Experience Manager den 17. mar. 2024
Dear Katie,Thank you for taking the time to review The Prince Akatoki London. We are thrilled to hear that you enjoyed your stay with us!It is always a pleasure to read positive comments as this kind of feedback is always motivating & encouraging. We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful
Wonderful hotel. So calm and comfortable. Definitely will be going back.
Overnattede 1 nat i januar 2024
Svar fra Clarissa, Guest Experience Manager den 30. jan. 2024
Dear Emily,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards.ClarissaGuest Experience Manager

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Clarissa, Guest Experience Manager den 30. jan. 2024
Dear James,WOW 10/10 thank you so much for this amazing feedback.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Udmærket

Dario

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Upgrade upon check in offered only upon reminder and then a room on the first floor looking into the backyard. Otherwise pleasant and clean hotel. Very low ceilings and shower therefore a bit claustrophobic. Staff extremely friendly and attentive.
Overnattede 3 nætter i januar 2024

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Used Ikea
Nothing special outdated like Ikea style
Overnattede 1 nat i januar 2024

10/10 Fremragende

Ken

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Kazumasa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Clarissa, Guest Experience Manager den 12. dec. 2023
Dear Kazumasa,WOW 10/10 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Max

Overnattede 1 nat i december 2023
Svar fra Clarissa, Guest Experience Manager den 12. dec. 2023
Dear Max,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Matthew

Overnattede 1 nat i december 2023
Svar fra Clarissa, Guest Experience Manager den 12. dec. 2023
Dear Matthew,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very comfortable hotel with nice size rooms. Super friendly and clean. I appreciate the hotel amenities as well.
Overnattede 2 nætter i november 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Robin,Thank you for taking the time to review The Prince Akatoki London!We are delighted to read that your stay with us was fabulous and you enjoyed in particular our facilities and our service.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel…Great location…Phenomenal staff..!!
Overnattede 4 nætter i november 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Patrick,We are delighted to read such a brilliant review after your recent stay with us!Our aim is to provide with amazing service and meet all our guests expectations and as i can read from your kind words we achieved that.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect
Perfect stay from start to finish. Comfortable, clean, all the little details taken care of.
Overnattede 1 nat i november 2023
Svar fra Duty Manager den 14. nov. 2023
Dear guest,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that overall we met your expectations.We look to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 Fremragende

Elin Llywelyn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property and a warm and friendly greeting. Staff were lovely and bery attentive. A great stay.
Overnattede 1 nat i oktober 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Elin Llywelyn,Thank you for sharing this brilliant feedback after your recent stay with us!We are delighted to read that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
スタッフの対応がすばらしい。
Overnattede 6 nætter i september 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Guest,We are delighted to read this amazing feedback after your recent stay with us!We are thrilled that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Udmærket

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 7 nætter i september 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Tracy,We are delighted to read this great feedback about your recent stay at The Prince Akatoki London!We trust you had a fantastic experience and we look forward to welcome you back to The Prince Akatoki London in the near future.Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Lazarus

Overnattede 1 nat i september 2023
Svar fra Clarissa, Guest Experience Manager den 18. nov. 2023
Dear Lazarus,WOW 5/5 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London in the near future!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Peter

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was moved to this hotel by Expedia when my original accommodation was unfit. The Prince Akatori is a stunning place to stay, my room was very well appointed and comfortable, staff were excellent and the breakfast offer superb. I wish I could have stayed for longer.
Overnattede 2 nætter i september 2023
Svar fra Clarissa D'Amato Guest Experience Manager den 18. nov. 2023
Dear Peter,Thank you for taking the time to review The Prince Akatoki London!We are delighted you had an amazing stay with us and our dedicated team took good care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Udmærket

Luis, CDMX

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean asthethics but strong perfum smell
Overnattede 1 nat i september 2023

10/10 Fremragende

CHI-WEN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023

10/10 Fremragende

Menaged

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i august 2023

10/10 Fremragende

Nanette

Overnattede 4 nætter i august 2023

10/10 Fremragende

Maia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023

10/10 Fremragende

Johanne

Overnattede 1 nat i juli 2023
Svar fra Clarissa, Guest Experience Manager den 31. jul. 2023
Dear Johanne,WOW 10/10 Thank you so much!!We all look forward to have the pleasure to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Juan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was one of the best I’ve had this year.
Overnattede 5 nætter i juli 2023
Svar fra Clarissa, Guest Experience Manager den 31. jul. 2023
Dear Juan.Thank you for sharing this amazing feedback after your recent stay with us!Our great team goes above and beyond to please our guests and I am delighted to read we were able to leave such a positive impression.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Udmærket

Nobuaki

Overnattede 4 nætter i juli 2023

10/10 Fremragende

Johanne

Overnattede 2 nætter i juli 2023
Svar fra Clarissa, Guest Experience Manager den 31. jul. 2023
Dear Johanne,WOW 10/10 thank you so much, that is brilliant!We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

Gavin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service and ambience in a nice location.
Overnattede 5 nætter i juli 2023
Svar fra Clarissa D'Amato, Guest Experience Manager den 14. jul. 2023
Dear Gavin,Thank you so much for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Fremragende

TAKESHI

Overnattede 1 nat i juli 2023
Svar fra Clarissa, Guest Experience Manager den 31. jul. 2023
Dear TAKESHI,WOW 5/5 thank you so much!!We are pleased you enjoyed everything about your stay with us.We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager