Dear Lars, Thank you for taking the time to share your feedback following your visit to The Abbey. Whilst we are delighted that you appreciated our central location in London's iconic Notting Hill, as well as our clean and comfortable rooms and friendly staff, we are very disappointed to hear that there were issues with some unpleasant smells which prevented you from fully enjoying your stay. We would like to reassure you that our dedicated maintenance team are continuing to investigate the issues and we apologise for any inconvenience this may have caused. We hope that you will give us another chance to impress you with our hospitality and service in the future and remain with best wishes. Yours sincerely, Morag Macpherson, General Manager

Dear Lars, Thank you for choosing The Abbey and for taking the time to leave us your feedback. We hope you enjoyed your stay overall, but are sorry to hear that you were disappointed with the room you chose. We aim to cater for the different needs of our guests by offering a range of room sizes as we understand that each guest has unique preferences. We also apologise for any communication difficulties you may have experienced. Please be assured that we are actively working with our staff to improve language skills to ensure seamless interaction with all our guests. It would be our pleasure to welcome you back in the future and we remain with best wishes from London. Yours sincerely, Morag Macpherson, General Manager

Dear Anne, Greetings from the Abbey Notting Hill where we really do appreciate this generous 10/10 rating which means that you truly enjoyed your time with us and that is exactly what we love to hear. We look forward to seeing you again soon and we trust that you will share your experience with your friends and family so that we can see them too. Warm regards, Morag Macpherson, General Manager

Dear Jesper, What an honour it is to achieve a perfect 10/10 rating from you and we are happy to learn that you had a wonderful stay with us. It is great that our friendly team took good care of you and that you liked your comfortable room with its amenities. On behalf of all of us here at the Abbey Notting Hill, we hope to welcome you back again soon and trust that you will share your experience with your friends and family. Warm regards, Morag Macpherson, General Manager

Dear Julie, Thank you for sharing your feedback following your stay with us. We are so sorry that your visit and your room did not meet your expectations, please know that our reception team are available 24/7 in order that our guests may speak to them at any time with regards to any issues that they may have in order that we can come to a solution on the spot. We hope that you had a lovely time exploring London nonetheless. Best regards, Morag Macpherson, General Manager

Amazing score thanks Mikkel

Hi ChristinaThanks for leaving your score. We hope you'll stay again.

Thanks for the score Anne, we hope you will book again.

Thank you Ulrik for the great score!

We are so pleased you enjoyed your stay Soeren. We'd love to welcome you back again!

Thanks so much Jesper for this amazing score. We do hope you will stay again.

Hi Serena,Thank you for taking the time to feed back to us. We are sorry your stay was not as comfortable as we would have liked it to be and that the double room your booked you made a mistake when booking could not be changed due to us being fully booked and we do also mention on all platforms we do not have a lift and we do not have air conditioning also. We have looked at the water pressure within this room since your stay and thought I should also mention that since acquiring the hotel less than 2 years ago and we have continued to make upgrades to the Victorian building and rooms to modernise and the bathrooms will also be being replaced bit by bit as I'm sure you can appreciate the time and finance this takes to complete and as an independent small business we do not have the option to be able to do this all in one go.We would love to be able to welcome you back in the future so you can see our progress.Regards, Aaron

Hi Amanda,Thank you for taking the time to feedback to us. We are so pleased to hear you enjoyed your stay with us and thank you for highlighting our great staff at the Abbey and for the 5 star review we really appreciate it.We would love to welcome you back in the future.Regards Aaron

Hi Mary,Thank you for taking the time to feed back to us and we are so pleased to see you enjoyed your stay with us.We would love to welcome you back in the future.Regards, Aaron

Hi Valerie,Thank you for taking the time to feed back to us.

Hi Mikenzi,Thank you for taking the time to feed back to us and for your kind words. We are so pleased to hear you enjoyed your stay with us and we would love to welcome you back in the future.Regards, Aaron

Hi Roger,Thank you for taking the time to feed back to us. We are sorry we were not able to deliver the stay we would have want you to have. We are pleased to hear you enjoyed our locations and our staff and we will ensure you feedback is looked into and we would love to welcome you back in the future so you can see us at our best.regards, Aaron

Hi Dominique,Thank you taking the time to feed back to us. We are sorry you stay wasn't as perfect as we would have liked it to and apologise for the noise you may have experienced from other guests in house.regards, Aaron

Hi Sarah,Thank you for taking the time to feed back to us on your stay. We are so pleased to her you enjoyed your stay with us. Thank you for highlighting our colleagues at The Abbey as well. We would love to welcome you back in the future.regards, Aaron

Hi Julie,Thank you for taking the time to feedback to us. We are sorry to hear about the issue you had with the in room safe and we will address this with the staff to ensure any issue is dealt with promptly as should always be the case.We are pleased that overall you enjoyed our building and location and we would love to welcome you back in the future.RegardsAaron

Hi Nils,Thank you for taking the time to feed back to us and really appreciate the 5/5 review.We would love to welcome you back in the future.Regards, Aaron

Hi Gil,Thank you for taking the time to feed back to us on your stay. We are pleased to hear you had a great stay and would love to welcome you back again.Regards, Aaron

Hi Garrett,Thank you for taking the time to feed back to us and for the 5/5 review. We really appreciate your kind words :) and would love to welcome you back anytime in the future.Regards Aaron

Hi Sarah Jennifer,Thank you for taking the time to feed back to us and thank you so much for the 5* review, we are so pleased to see you enjoyed your stay with us and would love to welcome you back in the future.Regards, Aaron

Hi Nancy,Thank you for thank the time to feed back to us.We are sorry it looks as though your stay wasn't as good as we would have liked it to be and its unfortunate you have not left any notes on what we could have done better to improve your stay with us.Regards, Aaron

Hi Molly,Thank you so much for taking the time to feed back to us on your stay. We are so pleased to hear that you enjoyed the location of the hotel and would love to welcome you back in the future.Regards, Aaron

Hi Dorianna,Thank you for taking the time to feedback to us on your stay. We are so pleased to hear that you had a great stay with us and thank you for the kind words and 5* review.We would love to welcome you back in the future.Regards Aaron

Hi Lisa,Thank you for taking the time to feed back to us on your stay. Thank you for your kind words and the 5* review.We would love to welcome you back in the future.Regards, Aaron

Hi Lierin,Thank you for taking the time to feed back to us on your stay and thank you for your kind words and the 5 star review.We would love to welcome you back in the future.Regards, Aaron

Hi Melissa,Thank you for taking the time to feed back to us. We are pleased to see you enjoyed your stay and would love to welcome you back in the future.Regards, Aaron

Hi Samantha,Thank you for taking the time to feed back to us on your stay. I'm very sorry we were not able to give you the experience you were expecting and we have since had the shower head holder fixed in the bathroom. Unfortunately we do not have a lift at the property and this is specified within our property details however a member of staff would usually be able to assist any guest with their luggage should they ask. We are pleased that you enjoyed the location of the property and would love to welcome you back in the future. If you let us know we can always ensure that we reserve you a room lower in the building also.Regards, Aaron

Hi Rui,Thank you for taking the time to feed back to us on your stay and thank you for the 5* rating. We are please you had a great stay with us and would love to welcome you back in the future.RegardsAaron

Hi Olivia,Thank you for taking the time to feed back to us on your stay. We are so pleased to hear you had a great time with us and thank you for highlighting the work that our staff do at The Abbey. We would love to welcome you back in the future.Aaron

Hi Samantha,Thank you so much for taking the time to feed back to us on your stay. We are pleased to hear to you had such a great stay with us.As a small business we are constantly making upgrades the the rooms and building whilst aiming to keep to the natural aesthetics of the Victorian building and the bathroom upgrades are being planned. We would love to welcome you back in the future.Regards, Aaron

Hi Jack,Thank you so much for taking the time to feed back to us on your stay. We are thrilled to hear to you such a great stay with us and like our location. We would love to welcome you back in the future.Regards, Aaron

Hi Stine,Thank you so much for taking the time to feed back to us on your stay. We are pleased to hear to you such a great stay with us and we would love to welcome you back in the future.Regards, Aaron

Hi Ricky,Thank you so much for taking the time to feed back to us on your stay. We are thrilled to hear to you such a great stay with us and thank you for highlighting the work our staff do at The Abbey.We would love to welcome you back in the future.Regards, Aaron

Hi Pierre,Thank you so much for taking the time to feed back to us on your stay. We are thrilled to hear to you had such a great stay with us. We really appreciate your comments on the service and our staff at The Abbey and we also cannot wait welcome you back :)Regards, Aaron

Thank you so much for taking the time to feed back to us on your stay. We are pleased to hear to you such a great stay with us and we would love to welcome you back in the future.Regards, Aaron

Hi Itzya,Thank you for taking the time to feed back to us about your stay. We are thrilled to hear that you had a fantastic stay with us. Thank you for highlighting the work our staff do as well.We would love to welcome you back in the future.Regards, Aaron

Hi Floyd,Thank you for taking the time to feed back to us about your stay. We are thrilled to hear that you had a fantastic stay with us. We would love to welcome you back in the future.Regards, Aaron

HiThank you for taking the time to feed back to us about your stay. We are thrilled to hear that you had a fantastic stay with us and the you enjoyed our location.We are constantly working on updating the rooms and buildings to modernise whilst keeping with the natural aesthetics of the Victorian building. We would love to welcome you back in the future for you to see.Regards, Aaron

Hi Vito Matteo,Thank you for taking the time to feed back to us about your stay. We are thrilled to hear that you had a fantastic stay with us. We would love to welcome you back in the future.Regards, Aaron

Thank you for taking the time to write your review whilst you are still sat in the lobby of our hotel, whilst our team are in conversation with you investigate your complaint about loosing your card! You also just hung up on the our manager on duty who was also trying to assist you!You were given a key on check in and explained how to use it, there is no mechanism on our doors to lock them and this is very clear.We have checked the CCTV cameras, you left your room at 20.46 and returned at 20.48, in that time no one went up past your room. We have two long staying guests in the rooms besides yours, we can assure you that neither of these guests have any interest in entering your room. We feel you have misplaced this.

Hi Tom,Thank you for taking the time to feed back to us on your stay. We are sorry to hear that your stay wasn't as satisfactory as we would have expected it to be. We will ensure that the points you have raised are looked into as a matter of urgency with our team and we would like to be able to welcome you back in the future.Regards, Aaron

Hi Its,Thank you for thanking the time to feed back to us on your stay. We are pleased to see you enjoyed your stay based on your scoring and we would love to welcome you back in the future.Regards, Aaron

Thanks for your review Lorena. We are delighted to hear that you enjoyed your stay and appreciate your kind words about the team, who try to ensure all guests have a pleasant stay. We hope we can welcome you back again soon!