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Anmeldelser af Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 290 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 339 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 181 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 101 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 89 af i alt 1000 anmeldelser" "

7,6/10

Rengøring

8,0/10

Service og personale

7,0/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jesper

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022
Svar fra Team allure den 16. nov. 2022
Hello Jesper, Thank you for taking the time and give us this review. We are working on your feedback and next time you stay with us we will be happy provide an even better experience. Thank you

10/10 Fremragende

Bill

Nice hotel. Enjoyed my 2 night stay
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Enrico

Issue at check in. Room was booked for my daughter who is of age and was travelling alone. They did not want to check her in because she did not have a credit card. It was fully paid in advance and credit card was on file. They were going to cancel the reservation and have my daughter find an alternative place at midnight. NOT IMPRESSED
Overnattede 1 nat i maj 2024

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and walkable..
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Caula

Synes godt om: Rengøring, service og personale
Friendly staff walking distance to get whatever you need
Overnattede 3 nætter i maj 2024
Svar fra Team Sandman den 21. maj 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel staff, and the hotel location. Our hotel is located in a prime location in downtown, which makes it easily accessible. Hope to serve you soon on your next stay.

10/10 Fremragende

Solange

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was very accommodating, especially the manager
Overnattede 5 nætter i maj 2024
Svar fra Team Sandman den 19. maj 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

10/10 Fremragende

Ngozi Gloria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent customer service by front desk and manager
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. maj 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

4/10 Dårligt

Sami

The hotel was not as expected
Overnattede 2 nætter i maj 2024
Svar fra AJ den 15. maj 2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager

8/10 Udmærket

sylvain, Blainville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra AJ den 15. maj 2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed

8/10 Udmærket

Arlene Johanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place ,quiet,did enjoy my stay
Overnattede 2 nætter i maj 2024
Svar fra Team Sandman den 12. maj 2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Fremragende

dorothy

Synes godt om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Team Sandman den 12. maj 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Dårligt

Patrick

Rejste med partner
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow Rough area Staff were helpful and kind
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 9. maj 2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

6/10 Okay

Colleen

Rejste med familie
Synes ikke om: Service og personale, faciliteter
Had to pay for parking , vending machines not working on some floors
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 8. maj 2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 8. maj 2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.

6/10 Okay

Jeremy

Rejste med familie
Bad part of town. Old building with shoddy updates
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 6. maj 2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

6/10 Okay

Mimi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There is a charge for a pet, doesn’t tell you until you check in, $35.
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 6. maj 2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

4/10 Dårligt

Christina

Rejste med familie
Synes ikke om: Service og personale, faciliteter
The staff were not very friendly.
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 7. maj 2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

8/10 Udmærket

Amanda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Overnattede 1 nat i maj 2024
Svar fra Team Sandman den 6. maj 2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.

8/10 Udmærket

Nelson

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Jacqueline

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Overnattede 2 nætter i april 2024
Svar fra Team Sandman den 3. maj 2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location 😁
Overnattede 1 nat i maj 2024

6/10 Okay

Helene, Vancouver

Forretningsrejsende
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Overnattede 4 nætter i april 2024
Svar fra Team Sandman den 28. apr. 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 Dårligt

Lucas

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Likely the worst London has to offer
Overnattede 5 nætter i april 2024
Svar fra Team Sandman den 28. apr. 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 Fremragende

Robert

Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. maj 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us and hope to serve you better next time.

10/10 Fremragende

Christopher

Overnattede 1 nat i april 2024
Svar fra AJ den 15. maj 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

10/10 Fremragende

Lorne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Overnattede 2 nætter i april 2024
Svar fra Team Sandman den 24. apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay during our trip for a concert in London
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 23. apr. 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 Fremragende

Franca

Overnattede 3 nætter i april 2024
Svar fra AJ den 15. maj 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

6/10 Okay

Logan

Overnattede 1 nat i april 2024
Svar fra Team Sandman den 12. maj 2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.

10/10 Fremragende

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 21. apr. 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 Fremragende

Gil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Flexibility
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 20. apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 Fremragende

Mia

Overnattede 1 nat i april 2024
Svar fra Team Sandman den 9. maj 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Dårligt

Felix

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolute Catfish hotel disgusting
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 18. apr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 Udmærket

Gord and Valerie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Team Sandman den 18. apr. 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 Okay

Carole

Rejste i en gruppe
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 15. apr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 Dårligt

Courtney

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 15. apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Forfærdeligt

Shanel

Rejste med familie
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 15. apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Forfærdeligt

Ashlee

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 Forfærdeligt

cassandra

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was not the hotel in the picture and it was definitely not what i expected
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 15. apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 Okay

Chris

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 Fremragende

Cherry

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Conveniently located within walking distance to many great food options.
Overnattede 2 nætter i april 2024
Svar fra Team Sandman den 15. apr. 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 Udmærket

Shauna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Dårligt

Janice

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice room but you had to pay extra to park on the property
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Udmærket

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel, not very sound proofed rooms though.
Overnattede 2 nætter i april 2024
Svar fra Team Sandman den 10. apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 Forfærdeligt

Erin

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Udmærket

Marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Dårligt

jaime

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 Forfærdeligt

Chadia

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
Overnattede 1 nat i april 2024
Svar fra Team Allure den 8. apr. 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 Dårligt

Tony

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Team Sandman den 17. apr. 2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.