Dear Andrius, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Anders,Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine

Dear Maja, thank you for your great feedback. We are delighted that you enjoyed your stay with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Alina

Hi there, Anders and thank you for sharing your comments with us. I am really pleased that you have enjoyed your stay with us and that you have found our location to be in a great spot for a trip to London. Although I am sad that some aspects of your stay did not wow you like our shower, I am sorry this had an impact on your stay. I do however hope this will not deter you from visiting us again in the future. Kind regards,

Thank you for your review, Linda. We are delighted to hear that you enjoyed the food in the hotel. We are truly sorry that you found our hotel dark and noisy and for the impact, this had on your stay with us. I hope we will get the chance to welcome you back with us again in the future! Kind regards,

Dear Edward, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Eleanor, thank you for your nice feedback! We are thrilled to hear that you enjoyed your stay. I would like to express my sincere apology if there were aspects that we fell below expectations and did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

Dear Pat,Thank you for taking the time to share your feedback from your visit to Park Plaza London Waterloo.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Waterloo, I look forward to welcoming you back.Sincerely, Kristine

Dear Anna, thank you for your review and for staying at our hotel. We are sorry to hear breakfast time was a little busier than usual, hopefully, next time you will experience a less crowded atmosphere. We hope to see you again soon. Best regards

Thank you Aldrin for your feedback. We are happy you enjoyed your overall stay with us. We also appreciate your feedback as this helps us improve our guests' experiences. We hope to welcome you back again and pleasantly surprise you. Kind regards, Senami

Dear Susie, we are very delighted to see you had a pleasant stay and that you gave us 5 out of 5 in ratings. We look forward to seeing you again. Kind regards

Dear Paul,Thank you for taking the time to share your feedback from your visit to Park Plaza London Waterloo.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Waterloo, I look forward to welcoming you back.Sincerely, Kristine

Dear Susanne, thank you for your review. We are glad to learn that you loved your stay with us, and please rest assured we will share your comments regarding our lighting with our team to take appropriate action. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Larisa, thank you for taking the time to write a review. We truly appreciate your nice comments about facilities and helpful staff. We look forward to welcoming you back. Kind regards, Olga

Dear Corine, thank you for taking the time to let us know your thoughts. We are pleased to hear such nice comments towards our staff and rooms. We cannot wait to welcome you back again. Kind Regards, Marylin

Thank you for your feedback, Christopher,We are glad that you found our hotel very modern and in a good location. Nonetheless, we apologise that the sliding bathroom door was not to your liking. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. We hope, despite this inconvenience we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

Dear Mark, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We do work with minibars/coolers in the rooms, however, if you need to store medicaments or baby necessities, our Concierge will be more than eager to assist you. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene