Dear Dorthe,Thank you for your really nice review which by some trick of fate ended up with the same score as the review below.

Dear Helle,Thank you for your maximum award and for making a return visit, even though our Maxwell House coffee served at breakfast reminds you of soya. (We serve complimentary filter coffee at the reception served 24 hours). We are grateful for recommending our hotel to others.

Dear Karen,You got It! Thank you for understanding what we are about.

Dear Helena,Thank you for your maximum award. We are happy that you had a good time with us even though we can only guess why? Maybe it was the friendly staff or the lovely breakfast, the free car park or the premium WiFi? It could even be the super location, the value for money of the cleanliness. Maybe it wasn't any of those. We shall never know.

Dear Anne,Thank you for your positive review.

Dear Kenn,Thank you for your review which awarded us a good score.

Dear Vivi,We are delighted that you enjoyed your 5 night stay with us and we thank you for letting others know how happy you was with our performance. We wish you a Merry Christmas.

Dear Kate,Thank you for your lovely review. Guests that return again and again have picked up on our vibe and know what we are about.

Dear Anita,We do not offer luxury as such, but we do offer clean, comfort, security, value and joy if you are open to such emotions. Thank you for your review.

Dear Sarah,Thank you for your review which began with questioning the anomaly of why there are different star ratings? Simply, there are different organizations that give star ratings depending on their individual criteria. Expedia may rate us differently to Trip Advisor for example. We have had no issues with the heating. Every radiator has a valve that can control the heat. Our 24 hour reception could have helped if you had mentioned it instead of your preferred method writing on social media. Your complaint that you only had one plate of our complimentary breakfast is questionable. Our breakfast offers: Porridge, fruit salad, muesli, cooked egg, bacon, fresh tomatoes and fresh mushrooms with unlimited toast with honey or jams, fruit juice and teas or coffees. Once again thank you for your review which show us how many different planets guests can come from.

Dear Sofie,Thank you for your review which complained that we are "old"(We have been running The Mitre House Hotel since 1962.) We agree with you. We are old and so is the building (from 1860s) The guests that like us get it but they can see that we maintain our building and try very hard to ensure that the facilities that we offer work well and if not give us the opportunity to fix it. So if the gap in the traditional sash windows allows cold air to penetrate the room then let us know and we can sort something out.

Dear Hans Christian,Thank you for your lovely review. It seems that you have understood what we are trying to achieve and gone along with it. We would be delighted to see you again.

Dear Allan,Thank you for your moderate review which didn't say much. You missed the opportunity to enlighten us by telling us about your visit.

Dear Anonymous guest,Thank you for your review which could have been better if you had followed the age old procedure of our forefathers and made contact with the 24 hour reception.Our "sweet staff" would have found a way of making your stay more comfortable and your mood more agreeable.

Dear Johan,Thank you for your maximum award. I imagine that is because you left here happy but you never know!

Dear Linda,Thank you for your nice words about us being "cozy" and having "super friendly staff". It looks like our breakfast was not to your liking "but you can't please all the people all of the time"

Dear Christina,Thank you for your moderate review. We are pleased that your stay with us " worked out alright".

Dear Tove, Thank you for your review. Your award is not overly generous and neither is your desire to add any text to illustrate your thoughts. Shame, as this was your chance to dazzle us with your wit and bonhomie. Why bother to post a poor review without letting readers know, Why?

Dear Jacob,You are amazing. Your review came just in time to help calm me down after a couple of iffy reviews.

Dear Marie,Thank you for your max award. It looks like you approve of us which gives us a little boost.

Dear Annette Louise,Thank you for your review and we hope that you had a happy birthday. You wrote a lovely review and we are delighted that you and your family had such a nice time. We look forward to your return.

Dear Dorthe,Every day I open the review pages on Expedia ready to expect the unexpected. Today I can relax thanks to your maximum award. Thanks a bunch!

Dear Christian,Thank you for your review. Choosing a property that is suited to your taste leads to joy and enlightenment. A premier Inn or another chain hotel would be better then you can pay for your exciting breakfast. We tend to have a different approach to hospitality that you clearly, have not noticed.

Dear Pemille,Thank you for your positive review. There are a few words that could be said but remain deep inside the caverns of your mind.

Dear Paul,Thank you for your positive review. We could always imagine the rest.

Dear Thomas,Now that's what I call a review! Thanks.

Dear Helle,We are grateful for your review which praised the "Fantastisk Service" and "lots of smiles"

Dear Anonymous,Thank you for your thoughts. We are sorry that you were bored with the view and the complimentary English breakfast. The ant gatecrashed and was not invited. At least it managed to relieve your boredom.

Dear Anne Louise,Thank you for your promising review which shows more good than bad.

Dear Rie,We have had the good fortune to be awarded with a series of positive awards, albeit with a scarcity of opinions.

Dear Eva,Thank you for your maximum award in your review which had lovely things to say. Its always interesting to explore ideas that guests put forward to make their stay more comfortable. One is the installation of fridges in guest rooms. Potentially the humming sound of a fridge could disturb light sleepers but we shall investigate further .In addition we need to see if there is room for fridges to be installed in all rooms. Thank you for taking the time to review us and for your forward thinking ideas.

Dear Camilla,Thank you for your review following your recent visit. Perhaps you had other things on your mind? That said, this was a royal opportunity to give us an insight into what you really think! Shame you didn't take it.

Dear Mari-Louise,We are grateful for your impression of us and for taking the time to post you maximum award.

Dear Vicki,Thank you for your review which mentioned the anomalies in the star ratings. Previously, in the UK the star ratings for hotels were awarded by the AA and The RAC and were based on a clearly defined set of standards. Since those days their influence has been diluted by the rise of the on-line travel agents such as Expedia and Bookings.com. They operate a different set of principles, which are more subjective causing confusion. Your assessment is a case in point. Our Housekeeper has checked the bedspreads and found them in good condition. The sash windows are the original design for the style of architecture and although not ideal, do the job that they were designed for. Finally, I can hardly believe my eyes when on May 1st there are people that feel the need to comment on how the radiators are functioning. Yes, they are still on! Thank you for mentioning the "super friendly staff and the cosy ness.

Dear Michael,Thank you for your positive review and generous award. FYI The industry standard for double beds has always been (at least since I was at hotel school in the 1970s) 4 foot 6 inches. This equates to 140cm.

Dear Anonymous,Thank you for your favourable score and for mentioning how "convenient" we are. We try hard to offer guests a welcoming and convenient hostelry which is why we have many regulars.

Dear Morten Bering,Thank you for your maximum award following your recent visit. We know that there are many ways to improve and reviews are a good way to put forward points of view. It is a pity that the opportunity has been missed to enlighten those reading our reviews your personal impressions

Dear Heidi,Thank you for your review which mentioned the "old worn hotel" and the nice reception. In certain respects we can accept these comments as we have been operating our hotel since 1962 and have resisted the temptation to sell up and turn it into a chain hotel. Our complimentary English breakfast that is made to order, has in recent times received rave reviews and is more than adequate for the majority of our guests. We have a dedicated maintenance team who maintain the property and for important issues such as security, WiFi connectivity, hospitality, location and value we score highly. Thank you for taking the time to post your review

Dear Jorn Strue,Thank you for your review. The windows are sash windows that reflect the architectural heritage of the times that our hotel was built ( circa 1860s). The toilet cisterns are fairly typical of our type of hotel which some guests have commented on in the past. We are looking at a more streamline option. Thank you for your comments which we find useful.

Dear Helle Krogh,Thank you for your maximum review. It was a pleasure having you and your family stay with us over the weekend and we hope that you had a good trip back to Aarhus.Sometimes, guests seem to fit in with the vibe of the hotel and these wonderful people seemed to enjoy just being themselves, playing cards and chatting to the staff. We would love to see them again.

Dear Heidi,Thank you for taking the time to post your review. We are sorry that you feel this way and hope that upon reflection, your visit wasn't as bad as you felt when judging our performance.

Dear Kim,Thank you for your review which is fair and positive. Old is not always bad as usually old hotels occupy city centres. Our complimentary breakfast finishes at 9.00am to allow our chambermaids/waitresses to get cracking and prepare guest rooms as soon as possible.

Dear Sonja,Thank you for your review which was amazingly frank and opinionated which we welcome. Occasionally reviewers write that they enjoyed their stay despite some of the reviews they have read. Your review is a case in point. "super small rooms". Compared to what? "Always new people at the desk". We have a staff retention record that is, without question unequalled in this area. 50 years, 38 years, 30 years 25 years 23 years 10 years. No forced redundancies during covid! We have owned and run The Mitre House Hotel since 1962 and your assessment of a "lack of a boss and a common spirit" couldn't be further from the truth. At least you found us good value for the money!

Dear Heidi,Thank you for your positive review.

Dear Merete,Thank you for your thoughts. Our staff are friendly whether they work on reception or not. The girls whose English is not fluent can still do a good job cleaning rooms as our reviews on housekeeping can testify.

Dear Stephanie,Thank you for your headline that could easily describe me! As for the hotel there is no reason to be cold as our central heating is on and there are extra blankets in the wardrobe as well as bedspreads.

Dear Mette,Thank you for your review which shows we can do better. We are lucky that our "nice staff" outdo the "disengaged".Generally speaking London hotel rooms are compact due to the high value of property. Our beds are not usually considered "hard" but anything that guests find unsatisfactory should be discussed with reception during your stay allowing our maintenance team to investigate.

Dear Karin,We are grateful to you for your positive review.

Dear Birgitte,Thank you for your review. We would have been happy to inspect your bed and mattress during your stay if you had contacted our reception team.

Dear Jesper,Thanks for your positive review.