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Anmeldelser af La Suite West - Hyde Park

4 out of 5
La Suite West - Hyde Park
41 - 51 Inverness Terrace, London, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 417 af i alt 1012 anmeldelser" "
Bedømmelse på 8 − Udmærket. 376 af i alt 1012 anmeldelser" "
Bedømmelse på 6 − Okay. 140 af i alt 1012 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 1012 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 1012 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Anne-Sofie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super til storbysferie
Vi var på storbysferie med vores baby på 9 mdr., og hotellet var perfekt til dette formål. Forinden havde vi bedt om en babyseng, og den stod klar, da vi ankom. Det var både let at checke-in og ud. Placeringen er god tæt på park og hyggelige gader.
Overnattede 4 nætter i februar 2024
Svar fra Faycal den 18. feb. 2024
Hello, Anne-Sofie, Thank you for rating our boutique hotel. We are very delighted that you enjoyed your stay. This kind of good news motivates us even more. Here at LaSuite West, we value our guests' feedback and are always looking for ways to improve. We look forward to seeing you again in the future. Kind regards, Senior Guest Manager

8/10 Udmærket

Mikkel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend tur til London
En generel meget god oplevelse med La Suite West. Hvor især servicen fra personalet sprang ud. De var behjælpelige og vi blev mødt med smil og gæstfrihed under hele vores ophold. Selve værelserne imødekom vores forventninger. Ville ikke tøve med at vælge dette hotel igen.
Overnattede 2 nætter i februar 2024
Svar fra Guest Service Manager den 5. feb. 2024
Hello Mikkel,Thank you so much for taking the time to share your positive experience with La Suite West. We are delighted to hear that you had an overall very good stay with us and that the service from our staff stood out. It's wonderful to know that you felt welcomed with smiles and hospitality throughout your stay.We are pleased that the rooms met your expectations, and we appreciate your kind words. It's always our goal to provide a comfortable and enjoyable experience for our guests.We want to express our gratitude for choosing La Suite West, and we would be honored to welcome you back again.Kind regards,

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Godt hotel. Tæt på to metrostationer. Gåafstand til Oxford street på 40 min. Hyggelige omgivelser i området i Hyde Park.
Overnattede 3 nætter i december 2023
Svar fra Guest Service Manager den 28. dec. 2023
Dear Valued Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel good and appreciated its proximity to two metro stations. It's great that you enjoyed the pleasant surroundings in the Hyde Park area and the convenience of walking distance to Oxford Street.We value your feedback and look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Faycal den 17. dec. 2023
Dear Guest, Thank you for taking the time to share your review. We are pleased to see that you had a fantastic experience and that we were able to exceed your expectations. I hope you will enjoy it on your next stay!Kind regards, Senior Guest Manager

8/10 Udmærket

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great value hotel
Nice hotel close to bayswater st. (100meter). Nice staff. Breakfast ok. Room was large and room for 4. We would use again.
Overnattede 2 nætter i december 2023
Svar fra Faycal den 17. dec. 2023
Hello Thomas, We are delighted to see your feedback. The team will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back on your next visit to London. Kind regards Senior Guest Manager

10/10 Fremragende

Stine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jeg vil altid booke hotel her når i London!
Virkelig godt og fint sted! Det er skønt med et hotel der faktisk er pænt og renligt til en ordentlig pris i London. Der var både international stikkontakter og Chrome cast til at caste op på tv’et og endda et godt lille køleskab og god kaffe på værelset! De eneste eneste små ting jeg ville sætte minus ved er, at der er kun én dobbeltdyne man skal dele, køleskabet larmer en smule nogle gange og så var vandet ekstremt lang tid om at blive koldt. Alt andet var helt helt perfekt!
Overnattede 2 nætter i december 2023
Svar fra Guest Service Manager den 13. dec. 2023
Hello Stine,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel really good and nice, and that it offered a clean and comfortable stay at a decent price in London.We're glad you appreciated the thoughtful amenities in the room, such as international sockets, Chromecast, a fridge, and good coffee. Your feedback is important, and we'll certainly take note of your suggestion regarding the duvet.We value your feedback and look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,

6/10 Okay

Camilla

Rejste med familie
Great location but low on comfort.
Two out of 4 mornings we were woken up by a faulty fire alarm. It was difficult to get hot water in the bath and half of the power plugs did not work. This made the total experience less comfortable unfortunately. Location was great, close to the underground and in a nice relatively quite area.
Overnattede 4 nætter i december 2023
Svar fra Guest Service Manager den 12. dec. 2023
Dear Camilla,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience caused by the fire alarms and the issues with the hot water. This is not the experience we aim to provide, and we appreciate your understanding.Your feedback is valuable, and we'll address the issues you mentioned to ensure a more comfortable experience for our guests in the future.We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,

10/10 Fremragende

Dicte

Overnattede 4 nætter i december 2023
Svar fra Faycal den 9. dec. 2023
Dear Dicte,Thank you for sharing your feedback regarding your stay! I am glad that you enjoy your second stay. here at LaSuite Hotel, we always continually trying to improve our services and quality that we offer. Thank you for staying with us and we hope that you will consider LaSuite again for your next trip to London Kind regards Guest Senior Manager

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Second time back and still a great spot for families in a really cool area.
Overnattede 4 nætter i november 2023
Svar fra Guest Service Manager den 5. dec. 2023
Hello Anne,Thank you for choosing us for the second time and for your positive feedback! We're thrilled to hear that you consider our hotel a great spot for families in a cool area. It's wonderful to have returning guests, and we appreciate your loyalty.We look forward to welcoming you back for another fantastic experience.Thank you again for your continued trust in us!Best regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023
Svar fra Guest Service Manager den 5. dec. 2023
Dear Valued Guest,Thank you for your rating , we appreciate your feedback.We hope we have the pleasure of welcoming you back to La Suite West in the near future.Warm regards,

6/10 Okay

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig fint hotel, men meget støj fra gaden og fra gangen, ikke særlig lydisoleret. Vinduerne var et-lags, så der kom en del kulde derfra, men ellers lækre værelser. Morgenmaden var ikke noget særligt. Men utroligt sødt og hjælpsomt personale.
Overnattede 4 nætter i november 2023
Svar fra Guest Service Manager den 5. dec. 2023
Dear Michelle,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our hotel, nice rooms, and especially the sweet and helpful staff. It's wonderful to hear that our team made a positive impression on your stay.We apologize for the inconvenience caused by the noise from the street and hallway. Your feedback on the soundproofing and single-layer windows is valuable, and we'll certainly review these aspects to improve the overall experience for our guests.Regarding breakfast, we regret that it did not meet your expectations. We'll take your comments into consideration as we continue to enhance our offerings.We hope to welcome you back to La Suite West on your next trip to London.Warm regards,

8/10 Udmærket

Vibeke

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location, nice rooms, service could improve
Positives: Great location in a great area with short distance to tube, restaurants, groceries, Nicely decorated rooms, clean Good selection at the (continental) breakfast. Negatives: Service at check-in: had to wait very long to check in (1hr in the lobby) with no serious attempt to get us in a room faster. The first room was in the ground floor, and we could hear the tube every 3-4 minutes (we asked to change rooms and they accepted). We had a junior suite for four people but the sofa bed for our kids was very small and uncomfortable. The door to the bathroom/toilet could not close properly, which makes it a bit too intimate for four people :-/.
Overnattede 2 nætter i november 2023
Svar fra Mohammed den 8. nov. 2023
Dear Vibeke,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you appreciated our great location and the amenities nearby. It's also wonderful to know that you found our rooms nicely decorated and clean, and that you enjoyed the selection at breakfast.However, we're truly sorry for the inconveniences you experienced during your stay. Your comments about the check-in process, room location, sofa bed, and bathroom door are valuable, and we'll address these issues to ensure a more comfortable stay for our guests in the future.We hope we have the opportunity to welcome you back to La Suite West in the near future.Kind regards,Guest Service Manager

10/10 Fremragende

Lisbeth Ravn

Overnattede 4 nætter i oktober 2023
Svar fra Mohammed den 25. okt. 2023
Hello Lisbeth, Thank you for choosing La Suite West for your stay in London. We are delighted to see you enjoyed your stay and we appreciate the exceptional score you gave us. We hope we have the pleasure of welcoming you back to our hotel in the near future.Kind regards,Guest Service Manager

10/10 Fremragende

Henrik Vinther

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Mohammed den 31. okt. 2023
Hello Henrik,Thank you for choosing La Suite West for your stay in London. We are thrilled with the exceptional score you left us and we hope we have the pleasure of welcoming you back to our hotel in the near future.Kind regards,Guest Service Manager

6/10 Okay

Pia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Middelmådig hotel
Fik værelse i kælderen. Værelse som sådan fint men ikke vild med at der ikke er udluftning i bad / brus. Toiletsæde var ved at falde af. Dårlig wifi når du er på værelse. Lille udvalg af morgenmad og ikke meget plads. De var ikke nemme at forstå i receptionen. Kommer ikke igen.
Overnattede 2 nætter i oktober 2023
Svar fra Faycal den 22. okt. 2023
Dear Pia Kristensen. Thank you for bringing this matter to our attention. We always aim to deliver a great experience. We are sorry that we didn’t exceed your expectations! We will strive to make improvements accordingly. Best wishes,Guest Senior Manager

8/10 Udmærket

Silje

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Faycal den 22. okt. 2023
Hello Silje,Thank you for your review. We are glad to hear that you did enjoy your stay. on behalf of the LaSuite West Hotel, look forward to the pleasure of welcoming you again in future.Kind regards Guest Senior Manager

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Faycal den 20. okt. 2023
Dear Mette Skou,Thank you for your review and bringing this to our attention. We're sorry to see your rating below the average! We'll strive to do better, our mission is to provide excellent guest experiencesKind regardsGuest Senior Manager

8/10 Udmærket

Jane Merry Kiel

Overnattede 3 nætter i oktober 2023
Svar fra Faycal den 5. nov. 2023
Hello Jane Merry Kiel,Thank you for sharing with us your feedback. We are happy to hear that you had a nice stay with us and you liked our HotelWe look forward to welcoming you back to our hotel in the future. Sincerely,Guest Senior Manager

8/10 Udmærket

Nina

Overnattede 5 nætter i juli 2023
Svar fra Faycal den 14. aug. 2023
Hello NinaThank you for taking the time to post a rating in relation to your recent stay in our hotel, our mission is to provide excellent guest experiences, we look forward to seeing you again in the futureKind regardsSenior Guest Manager

6/10 Okay

Bente

Overnattede 3 nætter i juni 2023
Svar fra Mohammed den 13. jun. 2023
Dear Bente.Thank you for leaving us a review in regards to your recent stay with us. We hope to welcome you back to La Suite West in the near future.Kind regards,Guest Service Manager

6/10 Okay

Edyan

Overnattede 5 nætter i juni 2023
Svar fra Mohammed den 12. jun. 2023
Hello Edyan,Thank you for leaving us a review in regards to your recent stay with us. We hope to welcome you back to La Suite West in the near future.Kind regards,Guest Service Manager

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Brilliant stay and nice staff
Lovely hotel. We stayed in a Junior Suite and was great. Really nice staff. The staff was really helpful with all our request. The was a minor issue with the hot water which was suddenly gone but was fixed very fast. I hereby give my best recommendations.
Overnattede 5 nætter i maj 2023
Svar fra Faycal den 24. maj 2023
Hello Daniel.Thank you for your review, am so happy to see your positive feedback about our hotel, it is our pleasure to have value guest like you, also appreciate you bringing highlight (Hot water) to my attention and am sorry for that. It was unavoidable one day maintenance for boilers.We look forward to seeing you again in the future. Kind regardsSenior Guest Manager

8/10 Udmærket

Lasse

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dejligt hotel og venligt personale. Vil klart anbefale samme hotel til andre
Overnattede 2 nætter i maj 2023
Svar fra Mohammed den 17. maj 2023
Hello Lasse,Thank you for taking the time to share your feedback following your recent stay with us at La Suite West. I am delighted that you enjoyed your time at the hotel and it is particularly rewarding for us to receive such positive response. We appreciate your recommendation and we hope to welcome you again on your next visit to London.Kind regards,Guest Service Manager

8/10 Udmærket

Simon

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra Mohammed den 2. apr. 2023
Hello Simon,Thank you so much for taking the time to leave a review. I hope we'll have the pleasure of welcoming you back to the La Suite West again in the near future. Kind regards, Guest Service Manager

8/10 Udmærket

Christian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay in a good location
Overnattede 3 nætter i marts 2023
Svar fra Mohammed den 1. apr. 2023
Hello Christian, Thank you so much for taking the time to leave a review. I'm delighted to hear you made use of our convenient location. I hope we'll have the pleasure of welcoming you back to the La Suite West again soon.Kind regards, Guest Service Manager

10/10 Fremragende

anette

Overnattede 1 nat i marts 2023
Svar fra Mohammed den 15. mar. 2023
Hello Anette,Thank you for rating our boutique hotel with a perfect score. We hope to welcome you back to La Suite West in the future.Kind regards,Guest Service Manager

10/10 Fremragende

Majbritt

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt beliggende og dejlig morgenmad
Overnattede 2 nætter i februar 2023
Svar fra Faycal, den 1. mar. 2023
Hello Majbritt,Thank you for sharing your feedback regarding your stay! I am glad that you enjoy your stay, here at LaSuite Hotel, we always continually trying to improve our services and quality that we offer. Thank you for staying with us and we hope that you will consider LaSuite again for your next trip to London Kind regards Guest Senior Manager

6/10 Okay

Camilla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only double duvets, no sleep for 3 Nights.
Overnattede 3 nætter i februar 2023
Svar fra Mohammed den 19. feb. 2023
Dear Camilla,Thank you for your feedback. We apologise for the inconvenience caused in regards to the duvets. We hope to welcome you back again to La Suite West in the near future.Kind Regards,Guest Service Manager

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Ok - men ikke godt nok
Udemærket ophold men servicen i weekend var ikke særlig god eller faktisk ikke eksisterende, da dem der skulle betjene gæsterne havde mere travlt med at stå udenfor og ryge sammen. Morgenmaden var sparsom og betjeningen ikke ok. Jeg tabte en ske på gulvet og tjeneren mente ikke at jeg skulle have en ny så han lagde den bare tilbage. Mandag morgen kom der nyt personale på, det hjalp - de var meget serviceorienterede og hjælpsomme. Sidst men ikke mindst bar værelserne præg af at hele hotellet var ved at blive sat i stand, så der lå puds i vindueskarmen og på persiennerne i det dårligt isolerede vindue.
Overnattede 3 nætter i februar 2023
Svar fra Faycal den 7. feb. 2023
Dear Flemming Nordstrand, Thank you for your review and for choosing our hotel. I understood from your comment that your stay was average with us. I am so sorry for that, and appreciate you bringing breakfast experience to my attention, I will pass all your highlight to restaurant manager in order to improve our services. our mission is to provide excellent guest experiencesKind regardsSenior Guest Manager

6/10 Okay

Lasse

Synes godt om: Service og personale, værelsets komfort
Gennemsnitlig
Sengen var god. Vinduerne var trætte og trak ind rigtig meget. Der var sat en el-radiator på værelset, hvilket er meget uhensigtmæssigt ift miljøet. Den ene dag vi kom tilbage fra hotellet, havde personalet fjernet den fra værelse. :/
Overnattede 3 nætter i januar 2023
Svar fra Mohammed den 21. jan. 2023
Hello Lasse,Thank you for your feedback on your experience at our hotel. We are glad to hear you enjoyed the comfort of your room. I am sorry to hear of the shortfalls in service which you experienced. This does not at all reflect the typical feedback we receive from our guests and I do hope we will have the opportunity of welcoming you once again so we can ensure you a true experience La Suite West Hotel.Kind regards,Guest Service Manager

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2022
Svar fra Mohammed den 27. dec. 2022
Dear Rikke Louise,Thank you for sharing your feedback. Here at La Suite West we take all feedback seriously and strive to do better. We hope to welcome you back again.Kind Regards,Guest Service Manager

10/10 Fremragende

Gitte

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Great hotel. Very friendly and helpful people at the hotel. Good and clean room and breakfast was ok. Very close to the tube so perfect for us. We would gladly come back to the same hotel again.
Overnattede 2 nætter i december 2022
Svar fra Mohammed den 15. dec. 2022
Hello Jitte ,It is always a pleasure to hear such wonderful feedback, thank you for taking the time to review our hotel following your recent stay. I was delighted to read your comments about our team and the hotel itself. We look forward to welcoming you back in the future.Kind regards,Mohammed Guest Service Manager

8/10 Udmærket

Carina

Overnattede 1 nat i december 2022
Svar fra Faycal den 18. dec. 2022
Hello Anna,Thank you for choosing our hotel, and for taking the time to a review. We are so happy to hear that you enjoyed your stayed at our lovely hotel. We look forward to welcoming you back to our hotel in the future. Sincerely,Guest Senior Manager

10/10 Fremragende

Lars Bo

Overnattede 3 nætter i december 2022
Svar fra Faycal den 13. dec. 2022
Hello Lars Bo,Thank you for sharing your feedback regarding your stay! I am glad that you enjoy our beautiful room and area. here at LaSuite Hotel, we always continually trying to improve our services and quality that we offer.Thank you for staying us and we hope that you will consider us for your next trip to London Kind regards Guest Senior Manager

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect spot
Lovely boutique hotel, convenient located with walking distance to many attractions and very close to the tube also. Perfect spot for a family visit in London. Staff and owners were very friendly and helpful. Will for sure use this hotel for future visits.
Overnattede 4 nætter i november 2022
Svar fra Faycal den 27. nov. 2022
Hello Anne,Thank you for your review, we are very delighted that you enjoyed so many aspects of your stay at our hotel on behalf of the LaSuite West Hotel, a sincere thank you and we look forward to the pleasure of welcoming you again in future.Kind regards Guest Senior Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2022
Svar fra Faycal den 21. okt. 2022
Hello Ms Falk,Thank you for your review, am so happy to see your positive highlight about our hotel, it is our pleasure to hear your valuable feedback. We look forward to seeing you again in the future Kind regardsSenior Guest Manager

10/10 Fremragende

Lea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dejligt sted, tæt på transportmuligheder. Lidt ærgerligt at de var igang med at få renoveret hotellet udvendigt, så man ikke kunne se det helt. Men overraskende smukt indvendigt - billederne er en underdrivelse af hvor fint det er.
Overnattede 3 nætter i oktober 2022
Svar fra Mogtaba den 18. okt. 2022
Hi Lea,Thank you for your kind comments regarding our decoration and recent refurbishment. We hope to be able to take the scaffolding down any day now in order to have our hotels external area look as amazing as the internal areas.We hope to be able to welcome you back again soon.

8/10 Udmærket

Jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i februar 2020
Svar fra Gabriela P den 20. feb. 2020
Dear Japer, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you enjoyed the experience. We do hope that we will the pleasure of welcoming you back to La Suite West. Kind regards, Gabriela Petrova |Reception Manager

2/10 Forfærdeligt

Morten

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2019
Svar fra Gabriela P den 20. feb. 2020
Dear Morten, Thank you for your review. It was disappointing to read that we did not meet your expectations on this occasion. I have been unable to follow through as to what were our shortcomings during your last visit, hence I will be glad to address this matter directly. I look forward to continuing my correspondence with you and very much hope that you will consider returning to La Suite West Hotel in the future. Kind regards, Gabriela Petrova| Reception Manager

6/10 Okay

Iben

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel
Dejligt veganer-hotel - Der er fjer og dun i dyner puder. Var på forlænget week-end med min datter i januar og vi var meget begejstrede. Men værelset er meget lille og meget mørkt- Tror ikke det egner sig så godt til et sommer-ophold.
Overnattede 3 nætter i januar 2019
Svar fra Gabriela den 29. jul. 2019
Dear Henrik, Thank you for taking the time to review your recent stay with us! I am pleased to understand that overall you had a lovely experience. At La Suite West we are in the privileged position to be able to offer a variety of room types and our team would have been happy to show you an alternative room which better suited your requirements. I will ensure that your room size preferences will be attached with your profile in order to provide you with a room that better meets your requirements. We are looking forward to welcoming you back to our property! Kind regards, Gabriela Petrova|Guest Services Manager

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skuffende værelse, levede ikke op til beskrivelsen, meget lille, kloaklugt fra badeværelse, værelset var så lille at man knap kunne komme rundt og slå sin kuffert ud. Beliggenheden var fin. Den veganske morgenmad som var inkluderet var ikke meget værd, så skulle man tilkøbe.
Overnattede 2 nætter i juli 2019
Svar fra AY den 12. jul. 2019
Dear Guest, Thank you for taking the time to review your recent stay. I was disappointed to read that you left the hotel less than satisfied. We are in a fortunate position at La Suite Hotel to have multiple different room category's, offering different levels of spaciousness and comfort which may be of use to you upon your future visits to London I will ensure that your room size preferences will be attached with your profile and your feedback will be passed to the team who will be delighted to welcome you back to La Suite Hotel. Kind regards, Aleksandra | Guest Service Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
God beliggenhed
Hotellet har en rigtig god beliggenhed og hyggeligt med terrasse og grønt udenfor. Vi havde booket et superior-værelse, men værelset var placeret dårligt med en mur lige foran vinduet, så der var mørkt og trist på værelset. Vi bad om et nyt værelse, og fik et nyt (ikke med smil på læben) Dog var dette værelse meget lille (ikke superior) hvilket ikke blev oplyst, da vi fik tilbudt nyt værelse. Morgenmad og restaurant er helt vegansk - det kunne stå mere tydeligt på hotel-beskrivelsen. Værelser og gange er meget mørke. Beliggenheden er dog et kæmpe plus!
Overnattede 3 nætter i maj 2019
Svar fra AY den 18. maj 2019
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra|Guest Service Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2019
Svar fra AY den 30. mar. 2019
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that you enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra|Geest Service Manager

8/10 Udmærket

Coco

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i november 2018
Svar fra nt den 11. nov. 2018
Dear Coco, thank you for your kind review, we look forward to having you as our guests soon , Nicoleta Tudor guest relations manager

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Blandet fornøjelse.
Hotellet ligger rigtig fint et stenkast fra Kensington park. Restauranten er udmærket, men serverer kun veganermad. Personalet er hjælpsomt og imødekommende. Værelserne var slidte, gulvtæppet var der huller i, møblerne have mange synlige skrammer, køleskabet var gået i stykker og lugtede fælt. Der var mug på fliserne i bruseren og i det hele taget ikke en særlig lækker lugt på værelset. Alt i alt en blandet fornøjelse, næste gang finder vi nok et andet sted.
Overnattede 3 nætter i oktober 2018
Svar fra AY den 31. okt. 2018
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. Additionally to that I would like to mention that we will do a soft refurbishment to all bedrooms in the nearest future.I hope that in time, you may reconsider your position and choose to stay with us again. Kind regards, Aleksandra | Guest Service Manager

8/10 Udmærket

Lisbeth

Synes godt om: Rengøring, service og personale
Hotellet har en fin beliggenhed men værelset var ret lille og mørkt og det selvom vi havde et superor værelse. Morgenmad ok men der var meget koldt i rummet.
Overnattede 3 nætter i august 2018
Svar fra AY den 19. sep. 2018
Dear Lisbeth, Thank you for taking the time to review your recent stay at La Suite Hotel. I am sorry to hear that you left the hotel less than satisfied.Kindly please contact us directly prior your arrival when you decide to come back and we will be more than happy to allocate a room which better suits your requirements. We are looking forward to welcoming you back at La Suite West Hotel! Kind regards, Aleksandra Yordanova | Guest Service Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value for money
Desent hotel, very slow check in.
Overnattede 1 nat i maj 2018
Svar fra nt den 19. maj 2018
Dear Guest , I trust you had a safe and comfortable journey following your recent stay at La Suite West and I would like to thank you for taking the time to leave some feedback with the Reception team upon your departure. We apologize for the slow check in you experienced . We very much look forward to welcoming you back to La Suite West, please do contact us directly if I can be of any assistance. Kind Regards, Nicoleta Tudor Guest relation manager

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super beliggenhed
Dejligt hotel med super beliggenhed nær Hyde Park og Notting Hill
Svar fra nt den 16. maj 2018
Dear Peter , I trust you had a safe and comfortable journey following your recent stay at La Suite West and I would like to thank you for taking the time to leave some feedback with the Reception team upon your departure. We are happy you liked the location . It is our aim to achieve a level of service which is beyond our guests' expectations and I was delighted to learn that your experience was an enjoyable one. We hope to welcome you soon again, best regards, Nicoleta Tudor Guest relation manager

10/10 Fremragende

Pia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Value for money, fantastisk hotel
Fantastisk beliggenhed, super imødekommende personale og dejligt værelse. Bus til centrum lige om hjørnet, hyggeligt udeområde foran hotellet 1-200 m til Hyde Park, nemt for både gå- og løbetur Kommer helt sikkert igen 😊😊😊😊
Svar fra La Suite West Hotel den 29. apr. 2018
Dear Pia, It is wonderful to hear of your time at La Suite Hotel and exploring London. I am incredibly pleased to hear of how well the team looked after you and I will ensure that your comments are passed to them. We very much hope to welcome you back to La Suite Hotel upon your future visits to London. Kind Regards, La Suite West Hotel