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Anmeldelser af Hilton London Olympia

4 out of 5
Hilton London Olympia
380 Kensington High Street, London, England

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 300 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 344 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 207 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 96 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 60 af i alt 1007 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Lisbeth

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Hotellet er virkelig nedslidt og trænger virkelig til en kærlig hånd Der var sådan en tung indelukket lugt på værelset, hver dag når vi kom tilbage til vores værelse, var vi nødt til at åbne vinduerne Da vi kom var holderen til bruseren gået i stykker, den fik vi dog lavet, men måske de skal have nogle rutine tjek så de selv opdager det i stedet for gæsterne, som når at blive irriteret Morgenmaden var god, men de var alt for dårlige til at få fyldt op, hver morgen måtte vi og andre gæster spørge efter ting, og så stå og vente på at det kom Nogle gange var man nødt til at spørge 3 gange efter den samme ting
Overnattede 5 nætter i februar 2024
Svar fra The team at Hilton Olympia den 21. feb. 2024
Dear Lisbeth,Thank you for sharing your feedback. We apologise for the issues you encountered during your stay. We will address your concerns with our team to ensure improvements are made, particularly regarding room maintenance and breakfast service. Your comments are invaluable as we strive to enhance our guest experience. Sincerely

10/10 Fremragende

Jeannette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra The team at Hilton Olympia den 13. dec. 2023
Dear JeannetteThank you for your feedback. We're delighted to see that you enjoyed a pleasant and comfortable stay during your time with us. We hope to welcome you back again and provide you with another memorable experiance. Sincerely

6/10 Okay

Sarah

Rejste med familie
Vi ankom sent og der var desværre ikke redt op til os alle 3. Hundekoldt på værelset trods varmeanlægget, vinduerne var meget utætte og det trak. Morgenbuffet var stor og alsidig. Dog ingen sprit ved buffeten. Alt i alt fint ophold, placeret ca 15 min gang til undergrund. Vi kommer gerne igen
Overnattede 3 nætter i december 2023
Svar fra The team at Hilton Olympia den 11. dec. 2023
Dear Sarah,Thank you for your feedback. We sincerely apologise for the issues you faced regulating the temperature in your room. Your experiance has been shared with our senior management team to be addressed accordingly. On a positive note, we are pleased to hear that you enjoyed our breakfast buffet and we hope to welcome you back again in the future for an improved stay. Sincerely

8/10 Udmærket

Ole

Synes godt om: Rengøring, service og personale, faciliteter
Good
Overnattede 2 nætter i december 2023
Svar fra The team at Hilton Olympia den 11. dec. 2023
Dear Ole, Thank you for your feedback. We are happy to hear that you enjoyed a pleasant stay and we hope to welcome you back again in the future. Kind regards

6/10 Okay

Peter

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
fint til messe ophold
Slidt og gammelt, men ligger godt i forhold til messe samt har god morgenmad.
Overnattede 3 nætter i september 2023
Svar fra The team at Hilton Olympia den 7. sep. 2023
Dear Peter,Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that our hotel's location and our breakfast were to your liking. However, we regret to learn that you found certain aspects of our property falling short of your expectations. Your comfort is our utmost priority and your comments will be taken into consideration as we work on improving our facilities. We value your input and hope to welcome you back in the future, to offer you an exceptional stay that exceeds your expectations. Sincerely

8/10 Udmærket

Michael René

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2022
Svar fra The team at Hilton London Olympia den 15. nov. 2022
Dear Michael René thank you for your review. We are glad you enjoyed your stay and hope to welcome you again in the future.

6/10 Okay

Peter

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Slidt og godt brugt, men med god morgenmads buffet
man skal være obs på at man ikke kan ta kunder/gæster med ind på deres bar mere om aften (eks. efter en messe). Det fik jeg så først at vide, da jeg stod med 4 kunder og ikke kunde få dem med ind. DÅRLIG stil.
Overnattede 2 nætter i september 2022
Svar fra The team at Hilton London Olympia den 7. sep. 2022
Dear Peter, thank you for your feedback. We are sorry to hear you encountered an issue with bring customers/guests to the hotel. Under UK law we are happy to welcome all non residents to our bar to enjoy the atmosphere and drinks until 11pm, after this time we are only permitted to serve hotel guest.

8/10 Udmærket

Kristian

Forretningsrejsende
Synes godt om: Rengøring, service og personale
I was there for business. Restaurant was okay, roomservice could use an upgrade as they are wornout.
Overnattede 3 nætter i februar 2020

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotellet, især værelserne, fremstår meget slidt. Vinduer på værelse utætte så kulden trænger ind. Møbler, gulvtæppe og badeværelse er meget slidt. Personalet er meget venlige, men på grund af værelsernes tilstand (jeg så tre forskellige under mit ophold) vil jeg fraråde enhver at vælge dette hotel.
Overnattede 2 nætter i februar 2020
Svar fra Hilton London Olympia den 5. mar. 2020
Thank you for your review. We are pleased with our comments on our team ad the service they provided but are sorry to hear your disappointment with the standard of room received. We use all feedback we receive as we continually work to maintain the high standard we pride ourselves on. We do hope you would consider allowing us to welcome you again in the future.

8/10 Udmærket

Henrik Lykke

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Praktisk hotel til udstilling i Olympia
Godt beliggende hotel. Godt køkkenet en særdeles god morgenmad. Værelserne er slidte.
Overnattede 2 nætter i februar 2020
Svar fra Hilton London Olympia den 2. mar. 2020
Dear Henrik Lykke, thank you for sharing your review. We are pleased you liked our location and the choice available on our breakfast buffet. Hopefully you will return again in the future.

8/10 Udmærket

Kim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Fint messehotel
Fint hotel, beliggende tæt ved messecentret. Så alt i alt en glimrende løsning.
Overnattede 2 nætter i februar 2020
Svar fra Hilton London Olympia den 21. feb. 2020
Dear Kim, thank you for your review. We are pleased you enjoyed your stay and found our location next to Olympia met with the reason for your stay in the area. Hopefully you will consider us for future stays in the aea.

6/10 Okay

Martin

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vil ikke bo der igen
Hotellet ligger fint i forhold til bus og tog. Det var på ingen måde et Hilton værdigt. Reception og restaurant var fin og personalet ok. Det værste var værelset, det var meget lille og dårligt indrettet så det var svært at komme rundt, tv’et virkede kun en gang imellem - de sendte en tekniker som hev lidt i stikket, men løste ikke problemet. Fandt ud af på sidste dag at der var meget skimmelsvamp på badeværelset. Jeg vil ikke bo på hotellet igen.
Overnattede 3 nætter i december 2019
Svar fra Hilton London Olympia Team den 9. dec. 2019
Dear Martin, we are sorry to hear of the issues you encountered with the room assigned to you. This is certainly disappointing to hear and will immediately be shared with our executive housekeeper and engineering teams to ensure they check and address this room.

6/10 Okay

Line

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Støj fra gaden pga utætte vinduer. Gamle slidte værelser med lidt ulækre gulvtæpper. Sødt personale.
Overnattede 1 nat i november 2019
Svar fra Hilton London Olympia den 11. nov. 2019
Dear Line, thank you for your review. We are sorry to hear you was disappointed with your room. Your comments have been shared with our housekeeping and engineering teams to allow us to check and address this room. On a positive note, we appreciate your kind comment on the service from our helpful and friendly team. We hope you will return again in the future.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Ok stand,men absolut ikke noget prangende. Sødt personale.
Overnattede 1 nat i september 2019
Svar fra Hilton London Olympia den 7. okt. 2019
Thank you for your review. We are pleased you enjoyed your stay and hope to welcome you again in the future.

10/10 Fremragende

mikkel, Lyngby

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækker morgenmad
Overnattede 2 nætter i august 2019
Svar fra Hilton London Olympia den 13. aug. 2019
Dear mikkel, thank you for your review. We are delighted your enjoyed your stay and the wide choice on our breakfast buffet. Hopefully, you will return again in the future.

10/10 Fremragende

Hans Jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2019
Svar fra Hilton London Olympia den 13. aug. 2019
Dear Hans Jacob, thank you for your 10/10 review. We are delighted you enjoyed your stay and hope we can welcome you again in the future.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastisk morgenmad, god service men måtte klage over værelset og skifte, men uden problemer bare passe irriterende
Overnattede 3 nætter i juni 2019
Svar fra Hilton London Olympia den 17. jun. 2019
Thank you for your review. We are sorry to hear of the inconvenience you encountered in changing room but please the team acted quickly to provide a new room and ensure you enjoyed your stay. Hopefully you would return for any future stays in London.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Glimrende, men også ærgerligt
Jeg havde et glimrende værelse - lidt tungt indrettet, men pænt og rent. Første nat blev jeg lidt efter midnat vækket af en høj lyd. Først troede jeg, det var en alarm, men det var meget lokalt mit værelse, der var ramt. Jeg ringede til receptionen og manager kom op. Han kunne ikke stoppe lyden, så jeg fik et nyt værelse. Dette var med ‘udsigt’ til gården og ikke ind mod byen som bestilt. Sengen var mindre. Da jeg næste dag kom fra byen ved 17-tiden havde der ikke været stuepige. Jeg henvendte mig i receptionen, som beklagede, men intet kunne hjælpe. Hotellet var nu ‘fully booked’, så jeg kunne ikke få ét der i højere grad matchede det oprindelige. Morgenmaden er fin og personalet venligt. Der er ikke en undergrundsstation tæt på, men bus 27 og 28 går direkte til Notting Hill Gate, hvorfra man kan komme til centrum.
Overnattede 3 nætter i maj 2019
Svar fra Hilton London Olympia den 6. jun. 2019
Thank you for your review. We are sorry to hear we had to change you to an alternate room due to the noise issue, but pleased to hear that you enjoyed your stay and the wide choice we offer on our breakfast buffet. Hopefully you will consider us for any future trips to London.

8/10 Udmærket

Jeanette

Synes godt om: Rengøring, service og personale, værelsets komfort
Fint gammelt hoteletage til prisen i London, lå dog ikke så centralt, men busstop lige udenfor. Morgenmaden var helt i top.
Overnattede 3 nætter i maj 2019
Svar fra Hilton London Olympia den 4. jun. 2019
Dear Jeanette, thank you for your review. We are glad you enjoyed your stay with us even though you did not find the hotel convenient according to your needs. We hope to have the chance to welcome you back soon in the near future.

8/10 Udmærket

Allon Benn

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i april 2019
Svar fra Hilton London Olympia den 1. maj 2019
Dear Allon Benn, thank you for your review. We are pleased you enjoyed your stay and hope we can welcome you back again in the future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hilton Olympia London
Skøn beliggenhed og god service
Overnattede 3 nætter i april 2019
Svar fra Hilton London Olympia den 6. maj 2019
Thank you for your review. We are delighted you enjoyed your stay and hope we can welcome you back again in the future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2019
Svar fra Hilton London Olympia den 3. apr. 2019
Thank you for your review. We are pleased you enjoyed your stay and hope to welcome you back again in the future.

10/10 Fremragende

Teit Kruse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Udemærkede værelser med god lokation
Overnattede 2 nætter i marts 2019
Svar fra Hilton London Olympia den 14. mar. 2019
Dear Teit Kruse, thank you for your review. We are pleased you enjoyed your stay and hope you will come back and see us again if return to London in the future.

8/10 Udmærket

Kashaf

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i februar 2019
Svar fra Hilton London Olympia den 1. mar. 2019
Dear Kashaf, thnak you for your review. We are pleased you enjoyed your stay and hope to welcome you back again in the near future.

8/10 Udmærket

Henrik Lykke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hilton er stadig ok
Godt hotel med gode senge,god service og særdeles god morgenmad.
Overnattede 2 nætter i februar 2019
Svar fra Hilton London Olympia den 27. feb. 2019
Dear Henrik Lykke, thank you for your review. We are pleased you enjoyed a comfortable stay and hope you will come back and see us again for any futire stays in London.

6/10 Okay

Jennifer

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Some issues with check in
Overnattede 2 nætter i maj 2024

8/10 Udmærket

john, palisades park

Overnattede 4 nætter i maj 2024

2/10 Forfærdeligt

Catherine

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Hilton London Olympia den 22. maj 2024
Dear Catherine, Thank you for sharing your feedback, We are saddened to hear you was disappointed with your stay. We pride ourselves on meeting our guest’s expectations and your feedback will be shared with our team to review. We hope to welcome you back in the near future.Kind Regards, Hilton London Olympia

6/10 Okay

Hanna

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Hilton London Olympia den 21. maj 2024
Dear Hanna,Thank you for taking the time to share your feedback about your recent experience with us. we hope you enjoyed your stay. We would love to have you visit with us again. Kind Regards,

8/10 Udmærket

Chris

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The hotel was nice, but lacked attention to detail. Dirty behind the desks and in less visible areas. There were very limited usb charging options and no outlets near the bed. The shower was odd and difficult to use without getting water everywhere. Overall an ok stay, but won't be back.
Overnattede 4 nætter i maj 2024
Svar fra Hilton London Olympia den 17. maj 2024
Dear Chris, Thank you for sharing your review.We pride ourselves on our cleaning standards and sadden to hear you was unhappy with our cleanliness. We are sorry to hear we couldn’t meet your expectations on this occasion. We continually work to improve our guest experience. I have noted your comments, and will share them with our Housekeeping team. We do hope you will reconsider returning in the future,Kind Regards,Hilton London Olympia

4/10 Dårligt

Margot

Rejste med familie
Synes godt om: Rengøring
Les personnes de l'accueil ne sont pas accueillantes, pas un bonjoir, ni un sourir lors de notre arrivée. Ne font pas d'efforts pour se faire comprendre. En revanche, le reste du personnel est très sympathique et disponible ! Les parties communes sont propres et sympas, les chambres le sont moins, meubles abîmés, lampes cassées, fenêtre qui ne ferme pas. Il serait opportun de les rafraîchir et d'avoir une douche à la place de la baignoire !
Overnattede 3 nætter i maj 2024

6/10 Okay

Rachel

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very dated property interior, uncomfortable bed, basic but clean
Overnattede 1 nat i maj 2024
Svar fra Hilton London Olympia den 17. maj 2024
Dear Rachel,Thank you for sharing your feedback, We pride ourselves on our cleaning standards and delighted to hear you was happy with our cleanliness. We are sorry to hear you didn’t have a pleasant stay and you found our interior dated, We pride ourselves on our high standards of customer service, and we are sorry we wasn’t able to meet all your expectations on this occasion. I have shared your feedback with our housekeeping team.We hope to welcome you back in the future.Kind Regards, Hilton London Olympia

4/10 Dårligt

Paul

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Noisy, staff not helpful
Overnattede 2 nætter i maj 2024
Svar fra Hilton London Olympia den 8. maj 2024
Dear Paul, we are sorry to hear you was disappointed with the service you received. Please be assure this is certainly not the standard we pride ourselves on and will share your feedback with our senior team. We hope you will reconsider returning again in the future. Thank you for your review.

6/10 Okay

Hermann Josef

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Ein Einzelzimmer wird zum Doppelzimmer erklärt, kein warmes wasser an 3 tagen, insgesamt ist das hotel renovierungsbedürftig. Kein hilton Standard
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 4. maj 2024
Dear Hermann Josef, Thank you for selecting Hilton London Olympia for your recent stay. We regret to hear that we fell short of your expectations during your time with us, particularly regarding the lack of hot water in your room. Your feedback is invaluable, and please accept our sincere apologies for any inconvenience caused. Rest assured our maintenance team are diligently addressing the issue to prevent any recurrence. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely,

2/10 Forfærdeligt

Hanne

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was disgusting
Overnattede 6 nætter i januar 2024
Svar fra Hotel Management den 29. apr. 2024
Dear Hanne, Thank you for your for choosing Hilton London Olympia for your stay in January. We are sorry to hear that we were not able to meet your expectations during that trip. If you decide to visit us in the future we would be more then happy to assist you in any way possible. Sincerely

10/10 Fremragende

Vitaliy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra The team at Hilton Olympia den 25. apr. 2024
Dear Vitaliy,Thank you for your feedback. We are delighted to see from your scores that you enjoyed a pleasant and comfortable stay and we hope to welcome you back again in the future. Sincerely

10/10 Fremragende

Tianyi

Overnattede 2 nætter i april 2024
Svar fra Hilton London Olympia den 15. maj 2024
Dear Tianyi,Thank you for taking the time to share your fantastic 5* rating about your recent experience with us. I'm glad to hear that you enjoyed your stay. We would love to have you visit with us again. Kind Regards,

6/10 Okay

Sara, Adkins

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The staff was friendly at the front desk, the bar/restaurant had the worst service. I cannot express how much we hated the bar at the hotel. Breakfast was good!
Overnattede 9 nætter i marts 2024
Svar fra The team at Hilton Olympia den 16. apr. 2024
Dear Sara,We're thrilled to hear that you found our team members accommodating while enjoying the buffet breakfast experience. However, we're apologize to hear about your disappointing experience at our bar and restaurant. We appreciate your feedback and will address this internally to ensure a better experience for our guests in the future. Thank you for bringing this to our attention. Sincerely

8/10 Udmærket

Tamasin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The room was bigger than expected which was great. It was a 15 min walk to the nearest regular tube station, which was fine for us but may not be for others. The breakfast was great with a good selection of continental style breakfast items, fruit, cereal etc and cooked breakfasts such as full english and an amazing dahl! The shower in the room was not very good, this didn't matter too much as we were only staying two nights, but would have been an issue if we had stayed longer. The decor of the rooms was a bit dated but this didn't really matter to us. The staff were all lovely.
Overnattede 2 nætter i april 2024
Svar fra The team at Hilton Olympia den 15. apr. 2024
Dear Tamasin,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the spacious room and breakfast selection. We apologize for any inconvenience you faced with the shower. Our team are investigating and addressing this matter accordingly to ensure a smooth stay. We hope to welcome you back again. Sincerely

8/10 Udmærket

Athina

Overnattede 17 nætter i marts 2024
Svar fra Hotel Management den 2. maj 2024
Dear Athina, Thank you for choosing Hilton London Olympia for your stay. We are pleased to learn that you had a positive experience at our hotel. We hope we will be able to welcome you back in near future. Sincerely,

8/10 Udmærket

Frederick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast was excellent, staff were really good. The rooms had a couple of cans of water still and sparkling, which was nice, and it was nice to have face cloths in the bathroom
Overnattede 1 nat i april 2024
Svar fra The team at Hilton Olympia den 9. apr. 2024
Dear Frederick,Thank you for your positive feedback. We're pleased to hear that you enjoyed our excellent breakfast, friendly staff, and the amenities in your room. We hope to welcome you back for another enjoyable stay. Sincerely

8/10 Udmærket

Daniela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra The team at Hilton Olympia den 10. apr. 2024
Dear Daniela,Thank you for choosing to stay with us. We're pleased to see from your score that you enjoyed a comfortable, smooth stay and we hope to have the opportunity to welcome you back again in the future. Kind regards

6/10 Okay

Fran

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
No es mala, pero no aparece en las fotos que es un hotel viejo en sus instalaciones y extremadamente pequeña la habitacion, esecifica que llevan cama grande y literal tuve que dormir en un catre por que no cupo ni la cuna de mi bebe, el personal es muy amable pero no regresaria por sus instalaciones.
Overnattede 5 nætter i marts 2024
Svar fra The team at Hilton Olympia den 9. apr. 2024
Dear Fran,Thank you for your feedback. We apologize for any inconvenience caused by the size of your room. We appreciate your kind words about our staff's friendliness. We'll take your comments into consideration as we strive to improve our facilities for future guests. Sincerely

6/10 Okay

Cherylann

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Front desk staff had a very unpleasant attitude. After my 8 hr flight it was a lot to deal with. Overall the hotel stay was great once we got past the front desk monster.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 7. apr. 2024
Dear Cherylann, Thank you for choosing Hilton London Olympia and for graciously sharing your feedback with us. We are sorry to hear about your check in experience. We have shared your feedback with our Senior Management. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to provide you with an even more enjoyable experience.

6/10 Okay

Joanne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
Dear Joanne, Thank you for choosing to stay at Hilton London Olympia and for sharing your valuable feedback with us. We are sorry to learn that we were unable to fully meet your expectations. Your feedback has been noted by our senior management team and we hope to have the opportunity to welcome you back again in the future for an improved stay. Sincerely Hilton London Olympia

10/10 Fremragende

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, conveniently situated for bus and train, few minutes walk from London Olympia venue and Overground station.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 31. mar. 2024
Dear Anthony, Thank you for your 5 star review. We are pleased you had an enjoyable stay. We hope to welcome you back again for future trips to London.

8/10 Udmærket

Kimaada

Synes godt om: Rengøring
Overnattede 3 nætter i marts 2024
Svar fra Hotel Management den 31. mar. 2024
Dear Kimaada, Thank you for your feedback. We're pleased to see from your score that you enjoyed a smooth, pleasant stay and we hope to have the opportunity to welcome you back again in the future.

8/10 Udmærket

Jo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 31. mar. 2024
Dear Jo, Thank you for your review. We are pleased you had an enjoyable stay. We hope to welcome you back again for future trips to London.

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hilton London Olympia den 27. mar. 2024
Dear Robert,Thank you for your kind review. We are pleased you had a wonderful stay and hope to welcome you back again in the future,

2/10 Forfærdeligt

Kelly

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Niet de standaard die je van een Hilton hotel zou verwachten. Het hotel is oud en in slechte staat. Bij aankomst in de kamer liep het water in de wastafel niet weg. Bedden zijn oud en slapen totaal niet lekker. Geen aanrader! Je betaalt te veel voor wat je krijgt
Overnattede 4 nætter i marts 2024
Svar fra Hilton London Olympia den 25. mar. 2024
Dear Kelly,Thank you for your review. We are sorry to hear you didn't enjoy your stay and that we failed to meet your expectations with the standard of room you received. Please be assured your comments have been discussed with our management team and will be addressed. We do hope this will not deter you from choosing Hilton again in the future.