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Anmeldelser af TCO Luxury House

3.5 out of 5
TCO Luxury House
303 Walton Breck Road, Liverpool, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 10 af i alt 27 anmeldelser" "
Bedømmelse på 8 − Udmærket. 11 af i alt 27 anmeldelser" "
Bedømmelse på 6 − Okay. 3 af i alt 27 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 27 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 27 anmeldelser" "

8,8/10

Rengøring

7,8/10

Service og personale

7,0/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Basic standard, i nærheden af Anfield.
Okay for en enkelt overnatning, og fin placering i forhold til Anfield. Men ingen mulighed for at få sig lidt kaffe, kun te -breve og kogekedel på værelset. TV'et kunne vi kun få til at virke med chromecast, ingen tv-programmer. Og når man kommer fra EU fungerer vores normale streaming-tjenester ikke i UK. Langt til morgenmads-cafe eller indkøbsmuligheder bortset fra tankstationen lidt længere oppe ad gaden. At kalde vores værelse for "superior" er misvisende, da det var ret "basic". 2 småkager og 2 flasker vand er ikke nok til at være "superior". Gratis parkering ved hotellet gælder kun i juli måned.
Overnattede 1 nat i november 2023
Svar fra Tco luxury house den 14. nov. 2023
Thanks for your constructive feedback. We will make sure that there are beverage options in the rooms.There is onsite and offsite parking all the time.

8/10 Udmærket

Marc

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was excellent for the location (two blocks from Anfield and right across the street from the Sandon.) However, the house WiFi does not work in unit #6, so that was a bit of a disappointment, although not a disaster.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place super close to Anfield stadium.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is a less than 5 minutes from Anfield (which is amazing) but much farther from anything else.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Graeme

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location was ideal for visiting the stadium. The check-in and check-out instructions were clear and easy to follow. The cleanliness of the place was immaculate. I highly recommend this accommodation for anyone visiting Anfield.
Overnattede 1 nat i april 2024

8/10 Udmærket

Panagiotis

Overnattede 2 nætter i marts 2024

8/10 Udmærket

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was really hot, there was a beeping noise coming from outside the room and the bathroom fan was on all night. We didnt get a great nights sleep but it was nice and clean. Also, it was confusing how to gain access to the property. The instructions arent clear.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Debbie

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible ! Rooms are quite small- there was no hot water and no one at the property or available to address concerns. We had to leave a voice mail and email and no one responded! Would not recommend staying here!
Svar fra Tco luxury house den 31. jan. 2024
I am sorry about your experience in our property. It is a very unusual situation. We have unfortunately had situation where our domestic staff unknowingly switch off the boiler. However, we do respond quickly to any issues raised. I am investigating this case to unravel why there was no response.We take huge pride that all our rooms are large/spacious and immaculately clean.Once again thank you for your review.

6/10 Okay

TOSA

Synes godt om: Rengøring
Synes ikke om: Service og personale

2/10 Forfærdeligt

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Service og personale
Actual hotels are better.
This is not a hotel. It’s a poorly-run airbnb. You will find no pictures of the exterior because it’s just a normal English row house. That would be fine if there were someone to help if anything goes wrong. There is no one onsite. Most calls to customer service go to voicemail with messages unreturned and when I got a person on phone, her English up and booked something else. Be advised that if this happens to you, Expedia’s policy is no refunds.
Overnattede 2 nætter i december 2023
Svar fra Tco luxury house den 28. dec. 2023
We are sorry that you feel let down by the services you received.We take all feedbacks seriously. We are usually quite responsive to calls, but it would seem that there was issue with the service provider which affected communication. Such issues are very uncommon.

4/10 Dårligt

Sharon

Overnattede 1 nat i december 2023
Svar fra Tco luxury house den 20. dec. 2023
HelloWe regret that your expectations fell short. However, our TV works perfectly OK and at no time did you inform us about any difficulty with it. Our hot water system works ok, we explained the situation to you. We regret that we have not met all of your expectations.However, we will continue to work hard for the overall good of our guests.

8/10 Udmærket

Seng Kiong

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A stone throw from Anfield. Walking distance to The Sandon, the pub which started the 2 football clubs. For those driving, you may want to check if you can secure the season parking which is outside the room. If you taking bus from Liverpool city center, take 27 and dropped at Anfield and walk 5 min. Come with satellites TV and met the owner as well. Good stay!
Overnattede 2 nætter i december 2023
Svar fra Tco luxury house den 20. dec. 2023
Thanks for letting us host you.

10/10 Fremragende

Tomas

Overnattede 3 nætter i december 2023
Svar fra Tco luxury house den 16. dec. 2023
Thank you for letting us host you.

10/10 Fremragende

Jordan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2023
Svar fra Tco luxury house den 10. dec. 2023
Thanks for letting us host you.

8/10 Udmærket

Man Wong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very close to Anfield Stadium
Overnattede 2 nætter i november 2023
Svar fra Tco luxury house den 9. dec. 2023
Thanks for letting us host you.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good affordable option
Good affordable option. Room was nicely appointed and comfortable. Good facilities including kitchen and lounge. Great location for Anfield, saved a lot of hassle before and after game.
Overnattede 3 nætter i oktober 2023
Svar fra Tco luxury house den 14. nov. 2023
Thanks for letting us host you.

10/10 Fremragende

Amran

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was so glad I chose this property to stay as I watched 2 LFC games. All went as planned.
Overnattede 4 nætter i oktober 2023
Svar fra Tco luxury house den 30. okt. 2023
Thank you for letting us host you. We look forward to seeing you again in the near future.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring
Disappointing
Apartment is generally modern. Found someone else’s toe or finger nail in the bed.
Overnattede 4 nætter i oktober 2023
Svar fra Tco luxury house den 17. okt. 2023
We are sorry about the disappointing finger nail found on the bed.Your feedback means alot to us and it is taken seriously.Thanks for letting us host you.

10/10 Fremragende

Donna

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023
Svar fra Tco luxury house den 12. okt. 2023
Thank you for letting us host you. We look forward to welcoming you again.

10/10 Fremragende

Dylan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra Tco luxury house den 12. okt. 2023
Thanks for letting us host you.We look forward to welcoming you again.

8/10 Udmærket

IAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only a stones throw for the iconic Anfield football ground if your a red and 4 miles from the racecourse which was perfect for the grand national we attended Clean and good facilities great for a short stay
Overnattede 2 nætter i april 2023
Svar fra Tco luxury house den 12. okt. 2023
Thanks for being our guest.

10/10 Fremragende

Matias

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Para un futbolero como yo, la ubicación era ideal porque a tan solo 3 cuadras del Anfield. Un barrio muy tranquilo. Y a tan solo un bus del City centre. Equipado totalmente Por error nos olvidamos una prenda y recibimos feedback y fueron predispuestos a enviarla a nuestro próximo alojamiento
Overnattede 2 nætter i april 2023
Svar fra Tco luxury house den 12. okt. 2023
Thanks for letting us host you.

6/10 Okay

Verificeret rejsende

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The location of the property was very handy , convenient with very good access to public transport. The property is modern and eco friendly with amenities for self catering with a well equipped kitchen. The property has several rooms with a common access using a PIN which is emailed prior. The neighbourhood seemed safe. The overall cleanliness of the property was good but the toilet in the room allocated to us had been used and not cleaned upon our arrival which was disappointing. It would also be helpful to have at least some instant coffee / milk for guests or signpost that this is not the case so guests will know what to expect upon arrival.
Overnattede 2 nætter i september 2022
Svar fra Tco luxury house den 12. okt. 2023
Thank you for your helpful feedback. We are sorry about the toilet situation which is very uncommon. We have definitely looked into it. We look forward to treating you to a perfect experience next time you visit.

8/10 Udmærket

David

Synes godt om: Rengøring, værelsets komfort
Location is great for Anfield
Firstly the sun was shining when we arrived and it was difficult to see where to put the access code, you literally had to be on right next to the door and block the sunshine to even see. the house was very clean but we had a broken toilet seat which I reported straight away, we were offered the use of a toilet downstairs. We were going to Anfield for a concert and were only 2 streets away, a fantastic location for that. Our preference is that you have tea/coffee making facilities in the room but you had to go downstairs to the kitchen to make a drink, we like one first thing in the morning and prefer not to have to make yourself presentable to get a coffee. Also the room was very hot, we couldn't open the window in the bedroom only the bathroom one would open but to leave the bathroom door open to get the draught the light and the fan in the bathroom stayed on. For what we went for it was ok but I wouldn't like to stay any longer. I was worried I wouldn't get the damages payment back because of the toilet seat but it has been paid back in full so thank you for that.
Overnattede 1 nat i juni 2022
Svar fra Tco luxury house den 12. okt. 2023
Thanks for your stay with us. We have definitely looked into your helpful feedback and put in place things like coffee/tea etcetera in the rooms to enhance positive experience.

10/10 Fremragende

Paul

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022
Svar fra Tco luxury house den 12. okt. 2023
Thanks for letting us host you. We look forward to seeing you again.

10/10 Fremragende

Olivia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stress free stay perfect for football!
Everything was perfect, the property is right on the doorstep of Anfield so perfect for the football. Easy check in and comfortable room with en suite toilet and shower. We didn’t use the kitchen area but it’s available for tea and coffee. Useful mini Morrisons directly opposite if you need to pick up anything too. Damian and his wife at hand if you need anything, we were honoured to be their first guests for a short stay and hope to return for the next football season.
Overnattede 2 nætter i maj 2022
Svar fra Tco luxury house den 12. okt. 2023
Thanks for letting us host you. We look forward to seeing you again.