2/10 Forfærdeligt
Kristen
30. maj 2024
I can’t provide anything but an overall rating because the hotel called me the day before my reservation (for a holiday weekend) to let me know that they were cancelling my reservation because some guests were extending their stays. No matter that I had already paid for my stay. I was told the manager “could comp me a couple nights” for a future visit but have no verification of this. The sister hotel he called to see if they had vacancies was double the price, which I had no choice but to pay due it being last minute on a holiday weekend. I also was told I had to contact Expedia myself for a refund, and when I did, they had not been informed of this development. I was then expected to be grateful that the hotel was refunding my money on a non refundable stay, despite the fact that the hotel is the one that cancelled my reservation. I would say the very least I was owed was a refund.
I have submitted a complaint to the Affordable Suites corporate office, but they have yet to respond almost a week later. There is no phone number to call either.
Stay far, far away from this hotel!!!
Kristen
Overnattede 1 nat i maj 2024