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Grand Hotel

3.0-stjernet overnatningssted

Vælg datoer for at se priser

Anmeldelser

6,4 ud af 10.

Populære faciliteter

  • Morgenmad er inkluderet
  • Parkering er inkluderet
  • Restaurant
  • Forretningstjenester
  • Bar
  • Roomservice
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Lignende overnatningssteder

Standard-dobbeltværelse - eget badeværelse (Harbour View)
Varis House
Lerwick
  • Parkering er inkluderet
  • Morgenmad tilbydes
  • Vaskeri
  • Rengøring
8.6 ud af 10, Fantastisk, 253 anmeldelser
Prisen er 1.038 kr.
inkluderer skatter og gebyrer
11. jun. - 12. jun.
Varis House
Sammenlign lignende overnatningssteder

Politikker

Indtjekning

Indtjekning fra kl. 14.00 til kl. 22.00
Minimumsalder for indtjekning: 18 år

Udtjekning

Udtjekning inden: kl. 11.00

Særlige indtjekningsinstruktioner

Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer

Kæledyr

Kæledyr er ikke tilladt

Børn og ekstra senge

Børn er velkomne
Ekstrasenge er ikke tilgængelige
Vugger (barnesenge) er ikke tilgængelige

Betalingstyper accepteret på overnatningsstedet

Vigtige oplysninger

Godt at vide

Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.

National vurdering

Dette overnatningssted har modtaget sin officielle stjernebedømmelse fra VisitScotland, Skotlands nationale turistorganisation.

Ofte stillede spørgsmål

Er Grand Hotel et kæledyrsvenligt overnatningssted?

Nej, kæledyr er ikke tilladt på dette overnatningssted.

Hvor meget koster parkering hos Grand Hotel?

Der er gratis selvstændig parkering på dette overnatningssted. Parkering i nærheden er også gratis.

Hvornår er indtjekning på Grand Hotel?

Indtjekning fra kl. 14.00 til kl. 22.00.

Hvornår er udtjekning på Grand Hotel?

Udtjekning er kl. 11.00.

Hvor ligger Grand Hotel?

Dette hotel ligger i hjertet af Lerwick, kun få skridt fra Lerwick Town Hall og Fort Charlotte. Derudover ligger Bain's Beach og Shetland Museum 10 minutter derfra.

Kan jeg afbestille min reservation gratis og modtage fuld refusion?

Ja, dette overnatningssted tilbyder gratis afbestilling for udvalgte værelsespriser, fordi fleksibilitet er vigtigt. Du bedes læse overnatningsstedets afbestillingspolitik på vores hjemmeside for at få flere oplysninger om undtagelser eller krav.

Anmeldelser

Anmeldelser af

6,4

7,0

Rengøring

9,2

Området

7,6

Service og personale

5,4

Overnatningsstedets tilstand og faciliteter
Bedømmelse på 10 − Fremragende. 3 af i alt 24 anmeldelser
Bedømmelse på 8 − Udmærket. 7 af i alt 24 anmeldelser
Bedømmelse på 6 − Okay. 5 af i alt 24 anmeldelser
Bedømmelse på 4 − Dårligt. 8 af i alt 24 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 24 anmeldelser

Anmeldelser

Verificeret

4/10 Ringe

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort

Nice service - hotel worned out.

The employees are very service minded but the hotel is worned out and needs to be renovated. The beds are not very comfortable.
Overnattede 7 nætter i august 2019
Verificeret

4/10 Ringe

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

Shabby and worn down. Not worth it.

Very shabby hotel. Were told we couldn’t open the window due to hatching birds (!) and there was no A/C. Had paid for a triple room, but one of the beds was a roll-away stuffed into a twin room, with very little room left to move around. The roll-away bed collapsed every time someone sat on it, but they had to send staff twice to check because they didn’t believe us. Were finally offered a single room free of charge. Beds were uncomfortable, and the hotel was quite run down. Sad, because it is 300 years old and has a ton of potential. If only they would renovate it!
Overnattede 1 nat i juli 2019
Verificeret

6/10 Okay

Klarna

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

läge

fantastiskt läge på Commercal Street men det märks på många sätt att det är ett 300-årigt hus som inte får renoveras...
Overnattede 6 nætter i juli 2019
Verificeret

8/10 Godt

Pia

Synes godt om: Rengøring, service og personale

Hospitable

The first impression is that the hotel would need an upgrade, but I could see the charm of it as well. The personnel is friendly and has the correct hospitality approach. I have stayed in quite a few hotels on the island and Grand Hotel scores best in this.
Overnattede 15 nætter i juli 2019
Verificeret

10/10 Fremragende

Ragnvald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

Authentic experience

Very pleasant indeed. An authentic historical stay. Very friendly and forthcoming receptionist. Spacious room, comfortable beds, great view, quiet. Excellent English breakfast. What more could you ask for?
Overnattede 3 nætter i juni 2019
Verificeret

8/10 Godt

Jhcesi

Synes godt om: Rengøring, service og personale, faciliteter
I had no warning there was no elevator. It may have been in the description but I missed it. I definitely would have opted for a place I would not have to haul my luggage up and down three stories.
Overnattede 1 nat i juli 2019
Verificeret

10/10 Fremragende

Tomasz Rafal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

a great place to stay in Shetland

The Grand Hotel is part of the old town, Lerwick. Great place to visit Shetland Islands. Service is absolutely fine - breakfast, cleaning, strong wifi, tv... I have been there approx 1 week and I do not have any problems. I agree that the Grand Hotel is maybe little too old but ... the price is reasonable and - in addition - hotel employees are friendly. Quiet and pleasant.
Lerwick
South Mainland
South Mainland
Scalloway
Overnattede 8 nætter i juli 2019
Verificeret

4/10 Ringe

Verificeret rejsende

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in an excellent location, staff are friendly and cooked breakfast was good. However the condition of the building is very poor. Our room (up 71 stairs, no lift) had a barely-functioning shower, peeling and stained wallpaper, and water damage and peeling plaster around the window. Flaking plaster from the ceiling fell onto the bed (and the sleeper!) during the night. No manager was on site to handle complaints.
Overnattede 3 nætter i juni 2019
Verificeret

4/10 Ringe

Nigel

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter

New owners needed who invest in customer service

The Grand is very tired. It is potentially a lovely old building in a precious location but there has been no investment in it for decades, apparently. Paint is peeling off the walls and ceilings. The reception is unstaffed and tatty. The staff are demotivated and have no wish to upsell anything ("Can I have a dessert?" "Sorry, I think the chef needs to be away by 9pm.") The bar is closed on Sundays and Mondays. The plumbing is gravity fed and so the shower is a trickle on the top floor. On Sundays, many restaurants are closed in Lerwick, as is the restaurant in the Grand. The Queens hotel is the option offered for residents at the Grand. We were one of just two tables occupied in the Queens' restaurant on Sunday, served by unenthusiastic staff. There were many empty tables. At the bar in the Queens, we saw several customers turned away and advised to try the Chinese take away, as "we are full; we have to keep tables for residents from both the Grand and the Queens". The restaurant was almost deserted. Those potential customers were unnecessarily lost to the business and left with a bad impression of Lerwick. The Queens is up for sale (£0.5m). New owners could transform the Queens Hotel and the Grand to exploit the superb locations and the latent demand from tourists to create great businesses for Lerwick and more jobs for local people. But the leadership, investment and customer service flair is just not there at present.
Overnattede 3 nætter i juni 2019
Verificeret

4/10 Ringe

Verificeret rejsende

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter

Won't be returning.

Breakfast great food, evening meal not so (very dry over cooked chicken in the burger). Breakfast service slow despite being quiet. Asked for tea and toast twice and still didn't get my toast. In a rush so didn't ask again. Dated and peeling decor in hotel. No lift in hotel so don't stay here if you struggle with stairs. My room had very little natural light.
Overnattede 2 nætter i juni 2019
Verificeret

4/10 Ringe

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Very friendly staff, and a good central location. But... The hotel has seen better days. The fabric is in poor shape (damp patches on walls and ceiling of public areas. No elevator. No car park (use public one.) Rooms are cramped. Staff do the best they can, but the air of neglect is palpable. Hotel is on the market.
Overnattede 3 nætter i maj 2019
Verificeret

8/10 Godt

Liliana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

Excelente ubicación

Buena atención. Hotel antiguo bien mantenido. Excelente ubicación
Overnattede 1 nat i august 2018
Verificeret

6/10 Okay

Bill

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Dinner was not available during the advertised hours. We were told by the front desk receptionist that dinner was available until 9:30 p.m. This was also the time printed on a card given to us. At 9 p.m., we were told that the restaurant stopped serving at 9 p.m. and that the cook wouldn't accommodate us. No options were provided other than to try somewhere else.
Overnattede 2 nætter i juli 2018
Verificeret

4/10 Ringe

lowrie

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

Tired and dated

Room/bathroom cleanliness not good enough, tatty and in need of updating, breakfast plentiful but cold and unexciting.
Overnattede 1 nat i juli 2018
Verificeret

4/10 Ringe

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter

Grand Hotel. Lerwick. Former Glory.

In its day this must have been a magnificent building. It is now sadly a shadow of its former life. Met with an overwhelming smell of cooking fat running through the lobby and reception which is more like a mini bar located on the first floor. The hotel in general is in need of a major refufurb. The decor is in need of a major face lift. Wall paper misssing as you enter the lobby off the street. A TV in the room was mounted on a wall bracket and almost impossible to see as it was a 17inch flat screen which is more suited to a caravan than a hotel room. The room was clean and beds made daily. But if a concern is when you enter the bathroom and turn on the light it takes almost 15-20 seconds to come on. Breakfast was on the other hand excellent. I recommend the locally caught fresh smoked fish and free range eggs. Homemade bread was wonderful.
Overnattede 3 nætter i juni 2018
Verificeret

8/10 Godt

Neil

Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i september 2019
Verificeret

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i september 2019
Verificeret

6/10 Okay

Grant

Overnattede 1 nat i august 2019
Verificeret

8/10 Godt

Verificeret rejsende

Synes godt om: Service og personale, faciliteter
Overnattede 1 nat i august 2019
Verificeret

8/10 Godt

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juli 2019
Verificeret

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019
Verificeret

6/10 Okay

Tara

Synes godt om: Service og personale

Overnattede 3 nætter i juni 2019
Verificeret

8/10 Godt

Björn

Synes godt om: Rengøring
Overnattede 4 nætter i juni 2019
Verificeret

2/10 Bundkarakter

Jerry

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2019